The nationwide location was great—the customer service was excellent, and the car was clean.
Mark O
Customer Reviews for Nationwide Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One large bottle was left in the truck. Older truck but it ran well.
Robert SThe van door and steering wheel had ketchup and soda all over them and it had a horrible smell.
Susan BThey make renting very easy. The staff goes above and beyond to help. Amy and Steve are great. Rego got the equipment all hooked up and answered my questions. Have used them a few times now. Highly recommended Dan
Dan HU-haul should be embarrassed with this location. You should also be embarrassed at the quality of your app. I secured on my order 10 blankets and a furniture dolly. I only got 5 blankets and the location didn't have a furniture dolly which made our move so complicated. The truck had the oil alarm going and the transmission slipping. When the app asked if the truck was clean when picked up, I said yes, thinking they were asking about the cabin. When I opened the back it was loaded with ground dirt, leaves and grease on the floor. I couldn't change my answer on the app so I knew u-haul would hold me responsible for turning it in dirty. We had to scrub the inside before I moved furniture. I have rented from U-haul plenty of time but this would probably be my last. I see that you do not hold your locations accountable for the condition of the trucks. I am so pissed off and disappointed with U-Haul. That vendor absolutely sucks
MICHAEL SExcellent customer service and experience.
FREDERICK BThey make renting very easy. The staff goes above and beyond to help. Amy and Steve are great. Rego got the equipment all hooked up and answered my questions. Have used them a few times now. Highly recommended Dan
DANIEL HThe van door and steering wheel had ketchup and soda all over them and it had a horrible smell.
SUSAN BIt is surprising a plastic cap costs $150 to replace. It is unfortunate to be treated like this.
Zehao PU-haul should be embarrassed with this location. You should also be embarrassed at the quality of your app. I secured on my order 10 blankets and a furniture dolly. I only got 5 blankets and the location didn’t have a furniture dolly which made our move so complicated. The truck had the oil alarm going and the transmission slipping. When the app asked if the truck was clean when picked up, I said yes, thinking they were asking about the cabin. When I opened the back it was loaded with ground dirt, leaves and grease on the floor. I couldn’t change my answer on the app so I knew u-haul would hold me responsible for turning it in dirty. We had to scrub the inside before I moved furniture. I have rented from U-haul plenty of time but this would probably be my last. I see that you do not hold your locations accountable for the condition of the trucks. I am so pissed off and disappointed with U-Haul. That vendor absolutely sucks
Michael SThe inside of the truck had ice in one corner of it which melted and caused wet boxes
RYAN BEasy to find, friendly employees, helpful! Will rent here again!
ANN MVery professional and helpful
JOHN RVery quick service, truck was ready to go.
Robert LCustomer service very poor and confusing
NICHOLAS PI had an outstanding experience with my U-Haul rental with Nationwide Auto Group. Excellent customer service and support pre- ... when booking, as well as at pickup and return. Very central location for me. Many thanks. Peter C., West Trenton, NJ
PETER CAny and her team are great. Always go above and beyond
Dan HGood things
JACOBO PThe pickup location was HORRIBLE STAFF WAS TERRIBLE CUSTOMER SERVICE TERRIBLE THEY DONT EVEN DESERVE 1 star but drop off location was excellent
MATTHEW LAmy the staff there are so friendly, caring and professional. We have used this branch a few times but it seems like this management team is the best yes. Highly recommended. Have a 5 star google review.
Dan HThey have limitations on pick up and drop off times that don't meet our needs
aaron mThe staff was very nice and helpful. Truck was clean and ran well. Location was great - very near to storage units and gas stations.
Jim EGood.
GRICELDA VUhaul apparently had an e-alert for me from last time. Meaning they had some outstanding issues with my account which they didn't care to inform me about during reservation but only when I was about to pickup the truck. That's bizarre and disappointing, trying to corner the customer.
Siddhant WPeople were very friendly and answered all my questions. I informed them that I might be a little delayed with the return and told me that it was noted
Eugene EDon’t yell at the customer on the phone
Christian HVery long process to puck up and return the car but at the end very convenient.
Ana COnly place to rent uhauls
Steve fprepare coffee)
Serhii RNothing wrong with the location. I would never recommend the uhaul 24/7 to anyone I like or respect
Shawn SBOY BUENO
Carlo RKnowledgeable customer service reps. The vehicle was exactly what I needed for my move.
Julius RGreat service as always at rt 130à
Steve fThis location was phenomenal..they saved me almost half the price I got on-line…Amy was awesome at this location and I would highly recommend.
Bev MThe service at the rental office was fine, but the van I rented had some kind of issue with the drivers side window. Even though it was closed, it sounded like it was open a little by the wind noise it produced.
Kurt CI picked up the truck using the app. The concept is great but the app is so slow
Keith HFor me would be the check out process. I had to make sure I was checked out with a phone call and I did not get a receipt. Still waiting on the receipt for the return. But the service I receviced was the best. Thank you
michelle cGreat staff .... very easy to work with. I will always use this site for my rental needs
mark cVery friendly service!
Rachelle SEverything was outstanding
Robert SIntermittently working AC fan in the truck
Dzmitry K