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Lisa M
Customer Reviews for Nebraska Appliance Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great friendly helpful service.
Ricky HU-Haul was the best ! Easy to work with and will use again.
Cory LAgain, U-Haul corporate has communication issues, so customers beware.
Daniel PI should not be charge and extra $20 for drop off fee past hours when I was never told in the beginning that if I dropped off after hours I would be charged. Not really happy with your service.
Kelcie PWe went 21 miles over the projected mileage and was charged 22.00. We had the truck returned a day before it was due. So you were paid for 2 days of use and we only used one day and then we were charged for over mileage! So now you have a truck back a day early that someone paid 2 days for, can rent it out for another 2 days and charged because we were over miles a bit! Way to cheat you customers out of money!
Chad DLower prices. I used truck for 4 days I would think that $50 a day would be fair for a 20' truck. Other than that I was very satisfied.
Abraham VParking lot looks rough. Easy to find
Byron WAbove and beyond helpful...
Joyce PI wanted to rent a truck in Columbus but it became unavailable two days prior. I spoke with Scott at U-Haul and he was fantastic. He found me a truck in Norfolk and offered half price mileage for the 100 mile inconvenience. I was charged full price though - hopefully it can still be resolved.
Margaret II think you did a good job
Laura KGreat service and equipment upkeep is good
Austin BI would say you are doing a great job
Gary KThe trailer had a wheel bearing that was failing. Would have liked for the location to have checked these types of things periodically to make sure that the equipment is in good operating condition. They were very helpfully/courteous during the check out/check in process’s
David RThey should call and inform customer they are withdrawing money before they do!
Sherry MWhoever rented it before us left it full of sand
Deb VPersonnel was friendly, welcoming, and helpful. Trailer space for hookup and departure were plentiful.
Rocky DThis location has very poor customer service. Do NOT rent from this location. You have to wait a very long time just for them to help you, and when they finally arrive they act like you're bothering them. They act annoyed and have a very poor attitude. Very poor people skills. The equipment is fine, but you have to wait another very long time just for them to hook it up. They sent out a young kid who had absolutely no idea what he was doing. He didn't know how to hook up the trailer. Luckily, I do, so I was fine. But, if you hadn't used a trailer before, and you got this employee, you'd be in trouble. Do NOT rent from this location. Rent elsewhere.
Dharmananda JDrop off parking lanes to simply pull into for drop-off and check-in would be nice.
John GLocation was easy to get to. But I would have picked another one in the same distance if possible.
Matthew Nthe local dealer charged me an extra $9 and change for gas. the tank was not full when i took the truck. I treveled 10 miles and put in 2.2 gallons of gas, but was still charged for additional fuel. Kinda got ripped off.
Bill OHad a hard time finding a place to park
Violet BThe people that helped us at this location, both behind the desk and in the yard, were extremely helpful and made me feel welcome.
Ed LI'm not happy with the trailer at all I had to ride the whole trip with my Hazard lights on because the lovely gentleman told me it was a ground issue with the trailer. I was also hoping to get a return back but I got charged extra
Kyia NLady was rude and tried to send me on my way by telling me they'd send me a email receipt bCuz at the moment they were busy That's unprofessional I wasn't the only uhaul customer there,so how would u have know my I fo .I would have thrown a show if my dumbest stayed and yall returned my truck late...
Mosa Rit was not clear that the Uhaul part of the location didn't open until 10am.
JoeAnn Dill never move myself again u haul all the way
Ruth mThis location worked great we decided last minute to move while we had warm weather instead of waiting to the end of the month (weather reports were sounding bad). This location was open over the weekend!!! BIG PLUS!!
Jeannie FThe battery in the uhaul was dead. We had to waste the gas and time of rental to have them jump it to get it to start. They then made us use the gas to run it before we could take it and insisted we still take it even though it needed a new battery. Very dissatisfied. When we went to leave after it was loaded with stuff it wouldn’t start, yet again. Very frustrating when we pay for something and expect to get what we were charged for. But very frustrating we had to use more gas to keep it running to transport our belongings.
Kelsie KThe only trouble I had was finding the place. They have 2 locations, but one is apparently just where they store the extra trailers. The other location I couldn't find, but that was google's bad directions. I called the store and she gave me the correct address and then it was easy. Very helpful staff.
Judy PThey were very courteous!
Susan BImproving the cleanliness of the Uhaul. It was disgusting when we picked it up. Bandaids and chips were everywhere in the front seat and in the back. The windshield was full of bugs. Not safe to drive on the interstate/highway.
Katelyn LThese people were friendly and helpful!!! Highly recommend this location!!
Mike BTrailer worked fantastic, without any issues
Robert RI was very disappointed that the fuel was at just over a half a tank of gas and the representative noted there was 3/4 of a tank. I forgot to check the fuel before I left the facility. When I did notice that I was too far away but I didn’t wanna turn around and go back to tell them. I returned the truck with about $20 more gas than what I was given to start with. I then got overcharged for another $20 when I returned the truck because they said I didn’t have 3/4 of a tank of gas. Very disappointed in this rental!
Dwight PNebraska appliance center was exceptional after the original location of Koch’s Hi-way service failed terribly. There was no one around at the time of my scheduled pickup, but there was a sign that directed me to a second location of theirs, where someone would be. Upon arrival there, no one was at that location as well. I then called their business several times and there was no answer. I went back to the original location and still no one was around. At this point I called Nebraska appliance center and they were able to change my reservation to their location. After that everything went exceptionally well.
Eric PI was told to drop the trailer off anywhere at the location on Sunday, which I did, and I was charge an extra day rent. On the final contract it said the trailer was dropped off 9:23 Monday morning. Was I suppose to walk inside and let them know it was back when I dropped off Sunday. Did not appreciate getting charged an extra day
Mark WOur trailer did not have a jack on it and that was dangerous when we went to take it off the Jeep. It was so heavy.
DON PVehicle in need of an alignment.
Richard PIssues with turning in with uhaul app.
Karen BI took pictures of the mileage and when I went to figure out the miles you couldn’t see them on the pictures 😡
Ashley FI need a receipt of payment.
Patti BOur truck was a day and a few hours late. It was a large problem. The people at the place were awesome, but I didn't understand the delay.
Mary M