Lady at the desk said they don't give free upgrades when there is only one huge truck available and no smaller ones despite the fact that we'd return the truck the same night so someone else could rent it the next day. However, another lady at a different location informed us about calling "traffic" to request free upgrade since it's not really our fault that there is no smaller ones available. The truck we got had a check engine light and we had to take a photo to show that the tank was not at 3/4 a tank so they marked it one mark lower to be more accurate so that we wouldn't have to pay for someone else's gas. We took a video of how much black gunk came out from our mop vacuum when we mopped the truck. We only moved one couch that was in a house and a couple pieces of wood that were brand new. That caked black gunk was cleaned by us even though we didn't do it. We didn't notice the dirty ground at first since we got it right at closing time. UHaul gave a courtesy $25 cleaning fee refund since we deep cleaned the back of the truck for them.
Adrianne D
Nebraska Appliance Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norfolk, NE 68701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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How U-Haul Reviews WorkThe rubber around the front windshield was loose. So extremely noisy and flopping. We wasted time and money. Put duct tape on to make it drivable. We did call customer number. It could’ve been a disaster!
Kim Hgreat experience
Stan KPut jacks on trailers for easier hook up
Julie KThe cargo area was not sweept out... the cabin wasnt either and there was barely any gas in the vehicle... i Retur ed it with 3/8 apparently the person that works there is lieing and said it only had a quarter when i returned it.
Christopher W