When you have a reservation you should have your truck ready I reserved it May 8th for the 17th & had conformation # & everything & go to pick up they trll me its in Wayne witch wasted my time & 60 extra miles & told I wasn’t getting charged for miles & got charged $179 so not happy
Laura K
Customer Reviews for Nebraska Appliance Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience at this U-Haul location was extremely disappointing, mainly due to the poor customer service. The woman at the front desk was rude and unhelpful, making me feel like asking a simple question was an inconvenience to her. When I misunderstood something she had explained, her response was demeaning rather than clarifying. To make matters worse, I was wrongfully charged for fuel despite filling up the truck beyond the level it was at when I picked it up. The lack of professionalism and unfair charges make it clear—I will never use this location again. I hope management takes action to improve customer service because no one should have to deal with such an unpleasant experience.
SIERRA FTHERE WERE PROBS WITH THE APP AND APPROVAL TOOK FOR EVER, I WAS AN HOUR LATE GETTING HOME TO START MOVING WHEN I HAD PEOPLE WAITING TO HELP ME.
GERALD HVery helpful
MICHAEL SReally good service
Josh ZStart the truck with a full tank of gas so it's easier for us to return with the same amount. The lock to get the key was very difficult to open.
Lisa D4hrs moving a 3rd floor apartment in Norfolk,to Neligh and back by closing time,we had high winds both ways but the truck cut thru the wind with no problem. Great service and worth the trip.thank you!
ANTHONY TStaff was ok. Hours were not very accommodating. Unit was clean but old.
Daniel PVery friendly people, a pleasure to work with. Thank you
JEFFREY Mhave a working website and/or app
Marla Si was suppost to be refunded 34 dollars on my card does that take s few days?
Michile SOpen earlier in the day for rental pickup
denise tU-haul changed my reservation from before I worked at 8 am, to after 10 am when I had to take off work. The lady at 1201 said that was because the location that opens at 8 am was unreliable. She said to call U-haul. They said that I could have an 8 am with different equipment for an extra $50 or so. She said they could not make sure I had the equipment I needed or the time I needed.
Scott AThe workers helped me through the return process when the app refused to work.
PAIGE POur truck had dirty water sitting in the door handles. The pick up process was extremely frustrating with the app and took over an hour to get our truck which made our moving day very stressful and behind schedule. We attempted to contact customer service and sat on hold for over a half an hour until we were finally able to connect with someone over the live chat function. We live in a small town so this location is our only option to utilize UHaul but overall the process was very disappointing.
Katie W#1 Lock was VERY hard to get off The app is a pain to get truck and asks way too many questions Smelled like smoke
Sara ZA trailer that I had ordered was not there. I had to drive 40 miles to get one
Donald CGOOD SERVICE
john mGreat friendly helpful service.
Ricky HU-Haul was the best ! Easy to work with and will use again.
Cory LAgain, U-Haul corporate has communication issues, so customers beware.
Daniel PI should not be charge and extra $20 for drop off fee past hours when I was never told in the beginning that if I dropped off after hours I would be charged. Not really happy with your service.
Kelcie PWe went 21 miles over the projected mileage and was charged 22.00. We had the truck returned a day before it was due. So you were paid for 2 days of use and we only used one day and then we were charged for over mileage! So now you have a truck back a day early that someone paid 2 days for, can rent it out for another 2 days and charged because we were over miles a bit! Way to cheat you customers out of money!
Chad DLower prices. I used truck for 4 days I would think that $50 a day would be fair for a 20' truck. Other than that I was very satisfied.
Abraham VParking lot looks rough. Easy to find
Byron WAbove and beyond helpful...
Joyce PI wanted to rent a truck in Columbus but it became unavailable two days prior. I spoke with Scott at U-Haul and he was fantastic. He found me a truck in Norfolk and offered half price mileage for the 100 mile inconvenience. I was charged full price though - hopefully it can still be resolved.
Margaret II think you did a good job
Laura KGreat service and equipment upkeep is good
Austin BI would say you are doing a great job
Gary KThe trailer had a wheel bearing that was failing. Would have liked for the location to have checked these types of things periodically to make sure that the equipment is in good operating condition. They were very helpfully/courteous during the check out/check in process’s
David RThey should call and inform customer they are withdrawing money before they do!
Sherry MWhoever rented it before us left it full of sand
Deb VPersonnel was friendly, welcoming, and helpful. Trailer space for hookup and departure were plentiful.
Rocky DThis location has very poor customer service. Do NOT rent from this location. You have to wait a very long time just for them to help you, and when they finally arrive they act like you're bothering them. They act annoyed and have a very poor attitude. Very poor people skills. The equipment is fine, but you have to wait another very long time just for them to hook it up. They sent out a young kid who had absolutely no idea what he was doing. He didn't know how to hook up the trailer. Luckily, I do, so I was fine. But, if you hadn't used a trailer before, and you got this employee, you'd be in trouble. Do NOT rent from this location. Rent elsewhere.
Dharmananda JDrop off parking lanes to simply pull into for drop-off and check-in would be nice.
John GLocation was easy to get to. But I would have picked another one in the same distance if possible.
Matthew Nthe local dealer charged me an extra $9 and change for gas. the tank was not full when i took the truck. I treveled 10 miles and put in 2.2 gallons of gas, but was still charged for additional fuel. Kinda got ripped off.
Bill OHad a hard time finding a place to park
Violet BThe people that helped us at this location, both behind the desk and in the yard, were extremely helpful and made me feel welcome.
Ed LI'm not happy with the trailer at all I had to ride the whole trip with my Hazard lights on because the lovely gentleman told me it was a ground issue with the trailer. I was also hoping to get a return back but I got charged extra
Kyia N