Customer Reviews for Nebraska Appliance Center
(U-Haul Neighborhood Dealer)

296 reviews

1201 W Omaha Ave   Norfolk, NE 68701

(402) 379-9718

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12:30 pm - 4:30 pm

Services at this Location:

Contact Us

(402) 379-9718

1201 W Omaha Ave
Norfolk, NE 68701

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12:30 pm - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

we filled gas but were still charged for 13 GL

Satish M. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Alow all trailers to be a one way trip. We had to bring the trailer 2.5 hours back to original office to accept the rental. We were in a pinch so we accepted.

JAMES V. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

The Uhaul desk was untidy and difficult to find in the corner of the furniture store where itwas located.

Stephanie K. 
Rating:
3.0

CSR was very helpful when I was unable to complete the online check in at the pick up location.I will use this location again.

DOUGLAS B. 
Rating:
4.0

There were three trailers on the site that were 6 x 12. The one we were given to rent was in the worst shape of the three. We had to travel over 1400 miles with this trailer. We noticed shortly after renting it the tail lights did not work properly. The left turn signal worked and the lights worked however the brake light on the right side and a turn signal on the right side did not work. It was very disappointing

Deborah W. 
Rating:
4.0

Customer did not leave a comment.

Angela N. 
Rating:
5.0

I had an issue with a tire but your team at appliance store amazing and everyone I talked to also. They took care of issue and I will use you guys again.

LUKE W. 
Rating:
5.0

All aspects of the trailer rental were outstanding!

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
4.0

They were able to help me when I walked in this morning to get a rental and was able to give me one that had just came in and I was glad. Thank you

PATRICK N. 
Rating:
5.0

Amber who got my order lined up over the phone Needs to be complimented on her superb job of organizing my rental order. It was like clock work and so smooth. Don't promote her. I want her help next time. About the equipment though. The trailer tires were low on air. Luckily the place I was going had air. The rental place was great with having the equipment ready and helped me hook it up and all were friendly and polite. The equipment made the job of moving my vehicle a piece of cake and price was competitive with other delivery services. I am pleased with my experience.

michael C. 
Rating:
5.0

There was thc oil left in the glove box from a previous customer. Make sure this area is checked as someone could get arrested for having that in there and not know it.

Brian E. 
Rating:
4.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Need to check fluid levels. Oil light came on and had to put oil in the truck.

RANDALL H. 
Rating:
5.0

Trailer was easy to load/unload and pulled very nice. Would use this service again.

CHRISTINE A. 
Rating:
2.0

That store is gross and the people were rude and disorganized. I did not want to go there to pick it up but it was the only location that had one

RANDY C. 
Rating:
5.0

nothing it was an enjoyable experience my first time renting from uhaul and will recommend to anyone who wants to rent a trailer thanks

bruce B. 
Rating:
3.0

U-Haul changed truck size and location pick up site day before needing it. Person on phone was rude

Brady H. 
Rating:
4.0

Customer did not leave a comment.

Jim R. 
Rating:
4.0

Customer did not leave a comment.

JoAnn K. 
Rating:
5.0

Customer did not leave a comment.

Lowerelkhorn N. 
Rating:
4.0

Customer did not leave a comment.

Marcia W. 
Rating:
4.0

None

BYRON W. 
Rating:
5.0

Customer did not leave a comment.

Baily B. 
Rating:
1.0

I would never rent from them ever again got charged 2 times

danila C. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Great service and help unhooking!

TYLER G. 
Rating:
5.0

Customer did not leave a comment.

Leah A. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Gissette R. 
Rating:
5.0

Decision I made as far as renting a actual motorcycle trailer. Rented the big 5x9. My Indian fit perfectly. Trailer pulled light and smooth behind my truck. Will definitely use again in the future . Plenty of tie downs and chock for front wheel on bike. Great experience with this trailer.

Vincent G. 
Rating:
5.0

When I called the 24/7 customer service desk I was told one thing and when I went to return the uhaul I was told something different. Had the 24/7 service desk given me the correct information I would have never rented the uhaul.

Jazmin V. 
Rating:
2.0

The parking lot looks like a bone yard for dilapidated and abandoned vehicles. The store entrance is cluttered with stuff. Funny the fire marshal doesn't have a fit for that cluttered up escape route. The equipment was in good shape. I thought it was a fair price until they charged me twice. Two days after paying for the rental. Not impressed with the cluttered location and the billing.

CHET A B. 
Rating:
5.0

Customer did not leave a comment.

Haley N. 
Rating:
2.0

We had to wait for an hour because they didn't open till 10am and we were not told that when we made the reservation.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

Barb D. 
Rating:
4.0

Customer did not leave a comment.

Susan D. 
Rating:
4.0

Customer did not leave a comment.

Rita H. 
Rating:
4.0

They only thing that kept this from being excellent was I had to wait quite a while because the computer system had crashed. Not sure if that was on the national end or their end, but I sat waiting. The lady who checked me out was very nice and finally figured everything up manually to get me out the door. Big thanks to her!

Chad G. 
Rating:
5.0

Tires could be in better shape 3 out of 4 tires we're bald but held up good for what I needed it for.

Joshua T. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Lisa L. 
Rating:
3.0

I ordered a 10' truck and was given an 8'. I could not get all my stuff and have to make another 85 mile trip to get it with more expense. Very disappointed.

Valerie B. 
Rating:
4.0

Customer did not leave a comment.

karen H. 
Rating:
5.0

Customer did not leave a comment.

jim W. 
Rating:
5.0

Customer did not leave a comment.

Wayne J. 
Rating:
3.0

Key pickup location was very hard to find, had to walk the property and hope you would find it. Pictures of previous damage was very poor, had to take a number of additional photos to time stamp on the phone to document for future use (if needed). The mobile app was very poor, kept crashing, had to restart the check-out over and over. I never actually completed the damage documentation or fuel level, do to crashing. On one of the reloads, it simply said complete, even though I had only completed up to step two. I would not recommend to anyone that they use the mobile check in, it's not a process that is commercial ready for continuous use. The truck was sort of clean in that there wasn't trash lying around, but it was sticky to the touch and had food stains, and the seats were torn; the back of the truck had dirt and small debris. The brakes were mostly OK, but I am glad I never had to make a hard stop, very questionable if the machine could have complied.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

april W. 
Rating:
5.0

Customer did not leave a comment.

Rhonda W. 
Rating:
5.0

Customer did not leave a comment.

JERRY V. 
Rating:
2.0

Renting a U-haul from Nebraska Appliance was a crap show from the beginning. It's important to note that we went to the location itself, we didn't set it up online. Being the smart one, my husband decided we better check to make sure we had the truck and time we called in for the day before we needed it. When we went into the store, the lady looked up our info and said that we were signed up for a 26' truck to pick up at 4:00 the next day. We had called in for a 15' truck to pick up at noon the next day. We were to call at 10:30 the next day to make sure the truck was available. We did, and were told the truck was there but the windshield wipers didn't work. The lady said to call back in half an hour and maybe they could find someone to fix it. We called back and she said she wasn't sure when anyone would be able to fix it. We went down to get the truck at noon anyway. This time a man was helping us. When we were quoted the price for the truck, it didn't include buying insurance or the actual truck itself. We ended up paying over $100 more than we thought we would. Then, while there, the guy wanted us to take a picture of my husband's license and e-mail it to him. This was confusing to me. We were right there with my husband and his license, why did we need to e-mail it to him? My husband didn't happen to have his phone with him, but I had mine so they were going to use my e-mail. Only the guy couldn't figure out how to switch it to my e-mail. I guess he finally gave up and ended up doing it himself which I was confused about why he couldn't have done it himself in the first place. When winding up our 30 minute rental, he neglected to let us know that the furniture dolly wouldn't be in the truck. We had to go back to ask him where to find one. He called up another worker who showed us where the dollies were. We ended up with an appliance dolly that no matter how tightly we cinched the belt around things, it ALWAYS had slack in it. This made moving much harder than it needed to be and much less safer than using a furniture mover. Also, the man informed us that I would receive a text message regarding if we were satisfied with how the truck looked. If they didn't hear from me, they would assume we were satisfied with it. I'm still waiting for that text message. It was just insane to me that this was such a difficult process. The woman and man asked us if we rented the truck online (like maybe this was the reason they had no idea what was going on) and I informed them we had come into the store for everything. And I agree with others who said that the parking lot is a disgrace. We counted at least 7 vehicles with a flat tire that were just sitting there. I also agree that they need to make the U-haul part of the store more obvious. My husband had to ask where it was and all they have is a tiny little sign that says U-Haul. And if you're wondering: Yes, it did rain and we couldn't use the wipers at all. This is a serious safety issue. I WOULD NOT EVER rent a U-Haul from them again even if there was no other place to go.

gregg M. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

None at this time

Donald C. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
4.0

Customer did not leave a comment.

Dwaine H. 
Rating:
2.0

The customer service was terrible, the lady was rude and difficult, had several phone calls before pickup to get info and the lady was not helpful ,referred me to customer service phone number, they were super helpful and polite,. When confirming reservation before pick up my reservation number was not valid, so I had phone in again, just frustrating. , customer service needs to be more welcoming, not a chore, just saying.

Kim H. 
Rating:
3.0

It's not the location at all, it's the company! Worst experience, and after I call customer service I hope it doesn't stay that way. I used the online after hours pickup and drop off. My location was turned on and the website couldn't confirm my location. I waited over an hour on the phone to finally find out I had to have my backup driver come down and use his phone and ID to even get the keys. Do after being late by two hours, waiting outside in the sun, and making all my help either late or have to leave before we got done. Then we get to the truck, the gas isn't full, the ride was so bumpy that I couldn't even open my soda and any open beverage just spilled over, and the a/c only blew it luke warm air at best. And I was charged additional mileage but didn't go anywhere other than the specified upon locations.

Derek P. 
Rating:
4.0

Customer did not leave a comment.

Tyler B. 
Rating:
3.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

Overall experience was good, the only thing is the uhaul

Dylan T. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
1.0

First time using a UHaul, and the attitude with her just took it over the edge of not recommending to anyone.

raylee V. 
Rating:
5.0

Very helpful hooking up the trailer. We did have a tire situation about an hour into our trip. It was a bulging, ready to explode tire. We used your roadside assistance. They were outstanding.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

During the virus and a neighborhood black out things were definately not normal but they got me the truck through it all and when we turned it in they also (in Newton, Iowa) gave us excellant service and worked with us to get things done in spite of virus rules. Thank you all for your wonderful work and being there through it all.

dorothy H. 
Rating:
5.0

Customer did not leave a comment.

Courtney H. 
Rating:
5.0

Customer did not leave a comment.

ROB R. 
Rating:
4.0

Install better signage inside to direct users to the U-Haul desk, I had no clue as to where to go. Otherwise, A- OK!

Robert M. 
Rating:
4.0

Nick Nolte is awesome!! I needed the truck extended out and he took care of me without hesitation or delay in our day, he is the best!!

Nick S. 
Rating:
5.0

Everything went smoothly.

Joseph F. 
Rating:
1.0

i took a picture prior to starting off with truck because the Nebraska Appliance has a bad reputation. They have been known to be untrustworthy. We drove it 8 miles and put 3 gallons of gas in and the said that we owed them because the had it listed at above a half a tank when rented my picture showed just below a half a tank, so they wanted use to put more gas in. I will not work with this facility again. Thanks, Robert Walton

Robert W. 
Rating:
4.0

Everything worked out perfect! Thank you!

Danny S. 
Rating:
4.0

Customer did not leave a comment.

Jordan M. 
Rating:
4.0

Customer did not leave a comment.

MARIA S. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Very easy to park the truck. Night drop off helped alot since we live 45 minutes away.

Brandon V. 
Rating:
2.0

The Lady at the counter had trouble with my reservation. They had my total at double what it should have been. She acted like it was a major inconvenience to call in to fix it. They didn't go out to the truck with me. The windshield was filthy. She didn't have time for me, dang me for being a paying customer. took almost 45 minutes to complete rental

alan S. 
Rating:
5.0

Customer did not leave a comment.

jennifer W. 
Rating:
3.0

Lady I talked 2 on the phone was rude

Tyler L. 
Rating:
3.0

pisses me off they charged me $ 28 more dollars for gas!! it might have not met your standards but not that much money! you should re-imburse me $ 20 dollars & i will be more happy... i will tell my friends never to use U-HAUL unless you make this right with me..

Clark S. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

Tamela K. 
Rating:
4.0

Customer did not leave a comment.

Craig C. 
Rating:
4.0

Customer did not leave a comment.

Dwight P. 
Rating:
3.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

DAN C. 
Rating:
1.0

NOTE: I have returned the trailer but am still receiving emails as if I have not returned it. FIGURE IT OUT!!!!!!!!!!!!!!

SUE D. 
Rating:
2.0

Your reservation process is confusing and annoying as far as I am concerned. Not knowing if I would have a truck until a day or two before I needed it was unsettling.

Verna P. 
Rating:
4.0

Customer did not leave a comment.

Judy M. 
Rating:
3.0

When picking up vehicle cab was a mess... Several water bottles and a pizza box were left from previous renter.

Dean U. 
Rating:
5.0

Very friendly people at check in and got help hooking them up.

Gary E. 
Rating:
3.0

The parking lot area had a number of vehicles with flat tires and it appeared they had been there for some time. This business needs to clean up there parking lot.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

GENE H. 
Rating:
4.0

Customer did not leave a comment.

Lynn F. 
No reviews have been submitted for this location.

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