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KARANVIR S
Customer Reviews for Neighbourhood Quick Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brother's are professional and excellent customer service.
DOMINIQUE ABoth the intake and outtake staff were nice and friendly and very quick - it was a very easy process overall, and the panel van did nicely.
Adrienne B$1/km is way too much. Make it cheaper
Hashim EExcellent service
YARED KThe custom service / staff don’t know what he’s doing . He makes everything complicated and eats up our rented time .. 2 hours of our 4 hours rented time .. I wont recommend this location .
Mavhel SThe service is okay. But hours should be charge than kM.
EMILY OI was overcharged.
Farhad SThanks
MOHAMMAD SImprove vehicle availability in the app
MUHAMMAD FIt is over charges. I used vehicle for 1 hour and used only for 25 kms and also refuled. I got charged 103$. I dont understand how.
Armaan BThe car was so old and dirty. The customer service at this particular location was not good at all.
ETSEGENET AI rented a pick up, $19.98 per day. Drove 36km and dropped ot off 2 hrs later. What should be less than $40 is now $111. Charging me $30 for gas, which I did not get paper confirmation or online for the gas gage or damage report. I took pictures of everything. I will be calling u-haul tomorrow for my grievances, we will see the end game.
RYAN RCustomer service.
AAKASH RThey charged us for CWD coverage without asking if we wanted to include this optional coverage. The staff member at the location didn't know how to manually process my credit card, and we waited nearly an hour to resolve the issue, as it wasn’t appearing in the system. He didn’t offer any assistance, and I had to contact customer service myself. I understand that staff may not have all the answers, but the attitude toward customers is definitely an area that could use improvement. Overall, the service was very poor.
CLIFFONIE Btook them 10 hrs to get me the keys. inexperienced convenience store employee
SYED F