It is over charges. I used vehicle for 1 hour and used only for 25 kms and also refuled. I got charged 103$. I dont understand how.
Armaan B
Neighbourhood Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5E3B6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The car was so old and dirty. The customer service at this particular location was not good at all.
ETSEGENET AI rented a pick up, $19.98 per day. Drove 36km and dropped ot off 2 hrs later. What should be less than $40 is now $111. Charging me $30 for gas, which I did not get paper confirmation or online for the gas gage or damage report. I took pictures of everything. I will be calling u-haul tomorrow for my grievances, we will see the end game.
RYAN RCustomer service.
AAKASH RThey charged us for CWD coverage without asking if we wanted to include this optional coverage. The staff member at the location didn't know how to manually process my credit card, and we waited nearly an hour to resolve the issue, as it wasn’t appearing in the system. He didn’t offer any assistance, and I had to contact customer service myself. I understand that staff may not have all the answers, but the attitude toward customers is definitely an area that could use improvement. Overall, the service was very poor.
CLIFFONIE B