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Robert S
Customer Reviews for Nelson Shopping Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
roof leak box and content got wet
Charles KNothing, everything went very well. Excellent friendly service.
JAN SEasy pickup and drop off. Very friendly service
Dan CNothing, great customer service at this location.
BRIAN SExcellent service!
ED HThe running lights were not working for this U-Haul unit.
alan fLife saver for movers
LORI CNelson’s are the greatest folks!
DANIEL MEverything worked out very well, no changes needed.
JAN SCould not have been better
john mI had rented a 10' truck from Nelson's. The day before the rental UHaul called to say that the 10' truck was not available and I could get a 15' truck for the same price. But I did not need or want a 15' truck so I changed the location to Sturgeon Bay as they had one and I could get it 1 day earlier. On my way to Sturgeon Bay they called to say that the 10' truck had issues and had to take it out of service. I was switched back to a 15' truck from Nelson's as I was minutes away from there when they called. The truck was clean inside but had bugs on the windshield. The truck also made whining noises the whole way. Sounded like someone running a wood lathe on and off. Other than that I had no issues. The people at Nelson's were friendly and all.
DAVID HGreat people
RICHARD SStraight forward return. Everything worked out well, was quick and easy, people were friendly and helpful.
Jeffrey SVery Easy Process!
ron mGreat set up easy to drop off equipment
Doug WVery courteous at desk and punctual 😀 and helpful to my needs . Great people!
JAN NEven though I am a repeat customer, the check-in process took far too long. Info that I had previously provided for prior rentals needed to be resubmitted as if I was a new customer.
tom tI personally don't think you can do anything better, very very pleased with all involved thanks again
RANDY KEverything was great.
Michael BNothing needs to be done. Staff was very helpful.
MICHAEL BThe app would not work for me when I dropped off the truck. But Nelson's completed the transaction to my satisfaction. They were closed when ai dropped off.
Clifford WAll was good, easy.
brian zI called up last minute and they took care of my needs
BILL SGreat service at a fair price. Sales person was very helpful and made sure the trailer was connected properly. Would use their U-Haul service in the future.
jan sN/A
RONALD WNelson’s is convenient given its central location in Northern Door County on HWy 42 that services mush of the county. Saved me an hour compared to using a drop in Sturgeon Bay.
Michael FExcellent. ADAM was very helpful. Five stars plusfor Nelsons hardware.
WILLIAM Rnot a large selection of trailers, but very convenent
DOUGLAS HGreat service from the manager!
David VDropped off after hours but called the day before to see if they had specific drop off instructions. They were very helpful in describing the drop off process.
Donn HMatthew was awesome!
Steve GNo improvements needed at Nelsons. They’re great!
verne sThey had the snow cleaned off and backed up ready to go - excellent service!!
Nancy PNothing...great location.
verne sThere was a clunking when i would brake or stop. I found out later there was not enough brake fluid in the trailer. I had rented one about a month ago and it was night and day. Logistics appears to be a very big issue, J&B Transport brought the unit from someplace to Nelsons for me. Very nice but a waste of money Nelson should have a couple of trailers at all times.
Jeff SGreat people!
George NGreat service....
kristine hAgain, the staff was very helpful and quick to support
Gerald NExcellent service!!!!
Verne SDuring setup, everything went quickly, and the agent was pleasant. The truck ran well and was clean, and the return was fast because you just returned the truck and dropped off the key in the drop box. Highly recommned
MyChi EMet all expectations
jay hCustomer service was great in both pick up and drop off
Dale SGreat customer service!!!
James P