Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything worked out really well. Staff were great to work with.
JULIE R
Rating:
5.0
Customer did not leave a comment.
Dominick Z
Rating:
4.0
Customer did not leave a comment.
MIKE B
Rating:
5.0
Customer did not leave a comment.
DAVID W
Rating:
5.0
Customer did not leave a comment.
Steven P
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
3.0
Didn't seem that knowledgeable. Chains were long, hanging on the ground. Staff not prioritizing remedying that for me the customer.
Marjasana K
Rating:
5.0
I have rented trailers from Nelson’s many times and they always do a great job. Very helpful and friendly.
JAN S
Rating:
5.0
The U-Haul software was very awkward for store personnel to use.
Christopher K
Rating:
5.0
Customer did not leave a comment.
Rosemary P
Rating:
5.0
Customer did not leave a comment.
Geoff G
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
5.0
Very courteous and helpful!
Randall R
Rating:
5.0
The staff was friendly and knowledgeable.The truck was great. An overall 10!
AIMEE P
Rating:
5.0
Customer did not leave a comment.
Drew S
Rating:
4.0
Need friendlier person at pick up point. Unhappy with fact that my pick up location became a 2 1/2 hour experience instead of the 1/2 hour I expected.
Dan H
Rating:
5.0
Customer did not leave a comment.
SCOTT B
Rating:
5.0
Customer did not leave a comment.
Fred e
Rating:
5.0
Customer did not leave a comment.
ROBERT A
Rating:
5.0
Customer did not leave a comment.
Kenneth O
Rating:
5.0
The pick up of the truck and the return was very easy .
bill s
Rating:
5.0
Customer did not leave a comment.
Gary H
Rating:
5.0
Thank you for another smooth rental.
ROBERT S
Rating:
3.0
Customer did not leave a comment.
BJORN H
Rating:
5.0
Customer did not leave a comment.
BERT S
Rating:
5.0
One of the best rental experiences I've had. Fast, efficient and clean.
Cynthia L
Rating:
5.0
I was a walk-in rental customer, was greeted with fast courteous service. Thank you!
Robert S
Rating:
5.0
Great experience at this location which is close to the northern Door County towns. Staff was friendly and helpful, and we had a virtually new truck. I would highly recommend this location to anyone!
John Y
Rating:
5.0
Customer did not leave a comment.
William H
Rating:
5.0
Customer did not leave a comment.
Robert S
Rating:
3.0
roof leak box and content got wet
Charles K
Rating:
5.0
Nothing, everything went very well. Excellent friendly service.
JAN S
Rating:
5.0
Easy pickup and drop off. Very friendly service
Dan C
Rating:
5.0
Customer did not leave a comment.
JAMES K
Rating:
5.0
Customer did not leave a comment.
David N
Rating:
4.0
Customer did not leave a comment.
Konrad H
Rating:
5.0
Customer did not leave a comment.
Tyler K
Rating:
5.0
Customer did not leave a comment.
SCOTT P
Rating:
5.0
Nothing, great customer service at this location.
BRIAN S
Rating:
5.0
Excellent service!
ED H
Rating:
5.0
Customer did not leave a comment.
Robert N
Rating:
5.0
The running lights were not working for this U-Haul unit.
alan f
Rating:
5.0
Life saver for movers
LORI C
Rating:
5.0
Nelson’s are the greatest folks!
DANIEL M
Rating:
5.0
Customer did not leave a comment.
MITCHELL C
Rating:
5.0
Everything worked out very well, no changes needed.
JAN S
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Customer did not leave a comment.
RUSSELL V
Rating:
5.0
Customer did not leave a comment.
JAMES V
Rating:
5.0
Could not have been better
john m
Rating:
5.0
Customer did not leave a comment.
MONIKA P
Rating:
5.0
Customer did not leave a comment.
Santo C
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
4.0
I had rented a 10' truck from Nelson's. The day before the rental UHaul called to say that the 10' truck was not available and I could get a 15' truck for the same price. But I did not need or want a 15' truck so I changed the location to Sturgeon Bay as they had one and I could get it 1 day earlier. On my way to Sturgeon Bay they called to say that the 10' truck had issues and had to take it out of service. I was switched back to a 15' truck from Nelson's as I was minutes away from there when they called. The truck was clean inside but had bugs on the windshield. The truck also made whining noises the whole way. Sounded like someone running a wood lathe on and off. Other than that I had no issues. The people at Nelson's were friendly and all.
DAVID H
Rating:
5.0
Customer did not leave a comment.
jay m
Rating:
5.0
Customer did not leave a comment.
mike p
Rating:
5.0
Customer did not leave a comment.
Mike M
Rating:
5.0
Customer did not leave a comment.
Jessica P
Rating:
5.0
Customer did not leave a comment.
Samuel B
Rating:
5.0
Great people
RICHARD S
Rating:
5.0
Straight forward return. Everything worked out well, was quick and easy, people were friendly and helpful.
Jeffrey S
Rating:
5.0
Very Easy Process!
ron m
Rating:
5.0
Great set up easy to drop off equipment
Doug W
Rating:
5.0
Customer did not leave a comment.
Larry E
Rating:
5.0
Customer did not leave a comment.
NATALIE C
Rating:
5.0
Customer did not leave a comment.
john e
Rating:
5.0
Customer did not leave a comment.
Matthew S
Rating:
5.0
Very courteous at desk and punctual 😀 and helpful to my needs . Great people!
JAN N
Rating:
5.0
Even though I am a repeat customer, the check-in process took far too long. Info that I had previously provided for prior rentals needed to be resubmitted as if I was a new customer.
tom t
Rating:
5.0
I personally don't think you can do anything better, very very pleased with all involved thanks again
RANDY K
Rating:
5.0
Everything was great.
Michael B
Rating:
5.0
Nothing needs to be done. Staff was very helpful.
MICHAEL B
Rating:
5.0
The app would not work for me when I dropped off the truck. But Nelson's completed the transaction to my satisfaction. They were closed when ai dropped off.
Clifford W
Rating:
5.0
All was good, easy.
brian z
Rating:
5.0
I called up last minute and they took care of my needs
BILL S
Rating:
4.0
Customer did not leave a comment.
Gilbert A
Rating:
5.0
Customer did not leave a comment.
Virginia E
Rating:
5.0
Great service at a fair price. Sales person was very helpful and made sure the trailer was connected properly. Would use their U-Haul service in the future.
jan s
Rating:
5.0
Customer did not leave a comment.
GEORGE N
Rating:
5.0
Customer did not leave a comment.
William W
Rating:
5.0
N/A
RONALD W
Rating:
5.0
Customer did not leave a comment.
Anthony P
Rating:
5.0
Nelson’s is convenient given its central location in Northern Door County on HWy 42 that services mush of the county. Saved me an hour compared to using a drop in Sturgeon Bay.
Michael F
Rating:
5.0
Customer did not leave a comment.
Kristina P
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
5.0
Excellent. ADAM was very helpful.
Five stars plusfor Nelsons hardware.
WILLIAM R
Rating:
5.0
Customer did not leave a comment.
Fran M
Rating:
4.0
not a large selection of trailers, but very convenent