When the equipment is returned, it should be logged in on the system the day it was returned. Not wait two days later and charge the Customer additional days rental when the truck was returned. In other words, I rented the truck on 18 April returned the truck on 21 April And I was charged two additional days after I returned the truck. You should stop that practice now I am in a dispute with my credit card company and use the U-Haul provider. This is unacceptable. You need to do better.
KENNETH H
Customer Reviews for Nelson Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
drivers side head light was out.
jennifer mHe helped me out at the last minute, so thankful.
SHERICA NVery friendly people.
RESHAINDA CNot much. Dave was an excellent agent.
WALTER WSaved me a lot of time by taking my return at thus location. Helped with taking our vehicle off of the hitch. Very much appreciated.
Paulette BLower the price per mile...
FRANCIS PEverything isjust fine I had no problems thank you so much Nelson for also loaning me your wrench it was well needed have a wonderful day!!!
Rosemont PDave was great -patient and made sure we were comfortable with truck and the rental process.
Kris CI've rented from U-Haul many times and this was the best rental experience I've had.
Frank AThe app would not let me pickup my rental and i spent 2 hours on the phone with 4 different people before it was corrected. The trucks are kept across the street behind a different building so in app pickup and return is very frustrating. I paid for a utility dolly rental for my front load washer and dryer, (and furniture pads) and neither were provided.
Judith MMr Dave Nelson was very friendly and knowledgeable. Great customer service for sure.
JTaime MThe staff was friendly and helpful, had me out the door and on the road very quickly. 10/10
TAYLOR WThe check in process is the app took long to load. Got our truck almost an hour later than we were supposed to because of it.
Madison DThe owner is a great guy, very helpful. The U-haul was clean & filled up with gas. Definitely recommend!
Lois Mlocation for pick great
Jennifer mNothing. I've used this place several times. And a few family members as well. Always friendly and accommodating.
Jacqueline MN/A
larue dThe unit I rented, a 5x8 trailer, AV 0506#, Lic. PV25077 - should be removed from service until repaired. The roll up door does not always fully retract. Additionally, the rubber gasket at the bottom of the door is mostly gone. The combination of these 2 issues creates a safety issue of head bumps and cuts. I was cut using this trailer.
RICHARD TNothing will use again they were friendly and great help
Nancy CThis location barely had a place for me to park without blocking an entrance, garage door or the driveway. The small lot was filled with cars and another business or church’s vans. I had to park in the grass and hope it was a useable parking space. I’m sure the office & staff are nice (I dropped it off on a holiday, no interaction with the office at all), but I was concerned that I parked in the wrong lot or even the wrong business and worried I’d be charged for not parking it where I should have.
Emily SEasy pick up and return process.
CEINWEN nVery professional and courteous.
richard gNelson was great!!!!
Donald DThe location was hard to find, the building not marked
Margaret SVery convenient. Only took minutes. Price was right. No hassle. Truck was excellent. Service was great.
DAVID BHad issues with the app. Might have been weak data signal in that area, not sure.
John GGive customer the option of a full tank of gas then fill up prior to returning, rather than starting at a quarter tank. Also, ensure the inside is clean and sanitized AT ALL TIMES prior to pick up.
LeAndra WIt was quick and easy process will use again
Emerald JThe man ,I think his name was Dave, was so nice made sure I was hooked up and safe to go.
Heather CCustomer service rock the guy at the front desk is a hard worker with a good spirit and super helpful thanks again.
DESIREE BYou can always count on Nelson Transmission to get a truck and Dave is very nice. Thank you
PATRICIA JI reserved a dolly and they didn’t have any. I chose not to purchase any of the insurance coverage, but I was charged $14 anyway.
Frank ENothing really
trezhon rI was running late and he stayed until I got there
MICHELE PVery helpful
JAMES BThere was no lighting and felt very unsafe while taking an hour to rent the truck via mobile pickup. I was requestes and was promised a dolly and blankets and there was neither. I had to go purchase my own dolly and use my own blankets.. this is the worst experience I have ever has with uhaul in my 20 something moves.
Brandon SOnly problem was getting a good picture of the driver's license. Otherwise was one of the easiest rentals I have done.
Joel MFind more representives like David at Nelson Transmission. He was respectful, personable & a real gentleman. He made the entire rental process a very enjoyable experience.
sharon KVery poor experience. I had registered at a different location, got there and was told uhaul was transferring me to another. I had been confirm for a a 15' truck, but was told uhaul had down graded me to a 10'. LUCKILY, a friend came through with their personal van so that I was able to deliver the wedding on time. I believe I will use a different company for the next event. ( The truck was clean but reeked of cigarettes). I have no issue with Nelson's, but I do have issues with U-Haul....
andrew gVery questionable area and I didn't request this as a pickup location. It was changed and was 30 min away from where I was supposed to pick up 2 days before I needed it. The mobile pickup was cumbersome and I had to wait on the street in a sketchy area for someone to verify me. That should have been done ahead of pickup.
Linda YNelson Transmission Made the whole process of picking up and dropping off Uhaul truck very convenient. Thank you for hassle free service!!
Gary FThe truck was left with no gas in the Vehicle, it said a quarter tank but it was a bit below that. Make sure the equipment the customer requests is in the vehicle if the customer is picking up outside office hours.
Carly FCustomer service was fine.
Henry SThank you so much it was a successful move 😁
DOUGLAS POwner was very personable ans easy to deal with
TODD BVery big help
ALEXA GThey were busy, never gave me my final bill, I left with the original write up which was supposed to be my estimated price, never gave me the final amount of mileage I used because he was to busy to check, told me he would email me with the final bill, never did. I will not go back there.
BEVERLY JDave is always on point with customers and he makes sure they are satisfied before leaving his shop. Great guy thanks Dave!
PATRICIA JMr. Nelson was very helpful, friendly, and professional. He went out of his way to make sure I had everything I needed. I'd definitely recommend the Nelson's Transmission location!
DEIDRE SI rented the truck online. I rented a 15' foot truck but I'm pretty sure my truck was only 10'. I rented a dolly as well. Well when I got the truck... There was no dolly and the gas tank was on"E". Worst experience I have ever had with U-Haul.
Jacqueline MSimple to do here. No problems at all. Just need a credit card and a driver's license .
TIMOTHY PGreat friendly service.
Nicole WHere is what my experience is with Nelson UHL: 1. Truck was not showing mileage since there were traction control error messages on. 2. The fuel guage was not consistent and at times it goes up and then it goes down. 3. The owner Mr. Dave Nelson was not courteous and professional in dealing 4. I returned the truck within an hour and I was charged USD53 after 2 business days when the temp authorization of USD 76 was placed on my credit card. 5. I believe, Nelsons have setup the trucks condition in a way to rip off customers by blaming them for faults that are already there in the truck and by manipulating the fuel guages of the trucks. I have serious doubts on their way of doing business. Must be inspected by U-Haul randomly. Regards Wasim
WASIM H