The truck was left with no gas in the Vehicle, it said a quarter tank but it was a bit below that. Make sure the equipment the customer requests is in the vehicle if the customer is picking up outside office hours.Carly F.
Customer Reviews for Nelson Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was fine.Henry S.
Customer did not leave a comment.CHEYANNE N.
Customer did not leave a comment.LISSA L.
Thank you so much it was a successful move 😁DOUGLAS P.
Owner was very personable ans easy to deal withTODD B.
Customer did not leave a comment.JENNY M.
Customer did not leave a comment.Chenelle M.
Very big helpALEXA G.
Customer did not leave a comment.MARTIN B.
They were busy, never gave me my final bill, I left with the original write up which was supposed to be my estimated price, never gave me the final amount of mileage I used because he was to busy to check, told me he would email me with the final bill, never did. I will not go back there.BEVERLY J.
Dave is always on point with customers and he makes sure they are satisfied before leaving his shop. Great guy thanks Dave!PATRICIA J.
Mr. Nelson was very helpful, friendly, and professional. He went out of his way to make sure I had everything I needed. I'd definitely recommend the Nelson's Transmission location!DEIDRE S.
Customer did not leave a comment.SECARRA A.
Customer did not leave a comment.KELLIE D.
Customer did not leave a comment.Sabrina B.
I rented the truck online. I rented a 15' foot truck but I'm pretty sure my truck was only 10'. I rented a dolly as well. Well when I got the truck... There was no dolly and the gas tank was on"E". Worst experience I have ever had with U-Haul.Jacqueline M.
Customer did not leave a comment.ANDREA M.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.CHANTE W.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.FLOYD N.
Customer did not leave a comment.DAVID M.
Simple to do here. No problems at all. Just need a credit card and a driver's license .TIMOTHY P.
Customer did not leave a comment.FREDERICK J.
Great friendly service.Nicole W.
Here is what my experience is with Nelson UHL: 1. Truck was not showing mileage since there were traction control error messages on. 2. The fuel guage was not consistent and at times it goes up and then it goes down. 3. The owner Mr. Dave Nelson was not courteous and professional in dealing 4. I returned the truck within an hour and I was charged USD53 after 2 business days when the temp authorization of USD 76 was placed on my credit card. 5. I believe, Nelsons have setup the trucks condition in a way to rip off customers by blaming them for faults that are already there in the truck and by manipulating the fuel guages of the trucks. I have serious doubts on their way of doing business. Must be inspected by U-Haul randomly. Regards WasimWASIM H.
Mr. Nelson was very kind and helpful my experience was satisfactory, I would definitely recommend his site to anyone.shequita B.
They let me drop off the 2 wheel dolly first, to make unload easier. The location was only a block away. Great team there as well. Thank you.Patty L.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.Marcus W.
The check engine light was on. I was worried Bout that the whole timeLaRee F.
Excellent experience would definitely recommend them for your rental needs!Samuel F.
U-haul should continually monitor there add-on equipment, to ensure that the mover get everything they requested. Rather than showing up to pick the truck up and being told that they don't have the equipment. My move cost me extra mileage and money, because I had to find a place that would rent the equipment that I needed.Charles R.
I would suggest not to use the U-Haul app and just meet someone in person to make transaction for rental.William A.
Customer did not leave a comment.ANDREW D.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Shauna M.
Customer did not leave a comment.cynthia W.
Customer did not leave a comment.LAWRENCE P.
Mr. Nelson was the nicest guy and so accommodating! Will definitely recommend and rent from him again!Beth O.
Customer did not leave a comment.BENARD M.
The manager at the transmission shop was an excellent source of information! And very helpful also! Now for U-Haul Inc they need to do more on the job training! To understand what a customer means and wants, when they call the 800 number for U-Haul. I want to note, the dealer did everything he could to satisfy me. If I was rating U-Haul theirselves, it would be a lot less! Thank you. Nelson Transmission, for all your help and kindness!Donald S.
It took me 2 hours to get into my truck; putting my moving schedule behind 2 hours. The incompetence of the person, when verifying the reservation (at Nelson Transmission) also created huge problems; he put the reservation a week ahead, instead of the day I needed it. I didn't have the appliance dolly I needed. I didn't have the moving pads I needed. The truck was dirty and had a horrible smell. It took me 3 phone class and 45 mins of waiting on hold, to speak to someone in customer service. I feel that I should be reimbursed for any and all mileage and discounted for the rental. This is THEE absolute worst experience I've EVER had with a moving truck. It was an absolute atrocity.Gerald G.
Customer did not leave a comment.Sylvia H.
Excellent customer service!!!Carrie E.
Customer did not leave a comment.Mikel E.
Include a ramp on the truck.Jeffery P.
Well dealing with a real person was fine But when it came to dealing with the app. My photo id wouldn't load. And at the it said I entered the wrong mileage.Cpl Anthony B.
Very nice and easy to get toWilliam K.
Customer did not leave a comment.Sydney S.
No appliances dolly when we selected one. We want refund.Ryan D.
Great renting experience the owner of Nelson's transmission is a very professional person will definitely recommend renting U-Haul from themAllen F.
Customer did not leave a comment.Joy F.
Customer did not leave a comment.TONYE P.
Customer did not leave a comment.Dolores G.
You can't improve anything with a man like Dave Nelson representing U Haul Am a customer of his for as long as he's working Referred many so farGary S.
The box of the truck was filthy and obviously not cleaned by the previous renter or checked out by the agent. I swept it outCharles S.
I truly appreciate the professionalism of Mr. Nelson who squeezed me in to accommodate my last minute emergency rental. Since the unexpected passing of my beloved husband, God has blessed me with Angels who have stood on the gap for me and my children. I count Mr. Nelson amongst my blessings! Thank you! May God Continue to richly bless you and your family!Kimberly M.
Customer did not leave a comment.Lanai P.
Customer did not leave a comment.Elizabeth F.
Customer did not leave a comment.Jordan A.
Customer did not leave a comment.Dennis C.
Highly recommend. The owner spent time with me and asked about my trip. Took care of the missing items from my bill.Joshua E.
The owner that was there was very friendly and helpful. Easy access location. The uhaul system was down so he went above and beyond and did manual rental then put all in system when it came back up so I could pickup my trailer and leave. Would recommend them to anyone needing to pickup from.derek H.
Nelson is a vary nice man to dealCarlos H.
Muy amable y rÃ¡pido ThankCarlos H.
Back of truck was dirty and made my mattress dirty. Person at counter friendly and helpful.Matthew K.
Customer did not leave a comment.autumn B.
I signed up for a one-way 15' rental truck at a 'neighborhood u-haul dealer (Radford's) because the online system made it appear that truck was located there. The day before, I received notice the truck was available 28 minutes and several townships away. I was given extra mileage, but not offered a refund for gas. Also, I had requested a furniture dolly, but the location did not have it. The truck cabin given to me also had several pieces of garbage, including dried caulking.Darrick P.
Customer did not leave a comment.IAN B.
Customer did not leave a comment.Cameron C.
Customer did not leave a comment.JANET S.
Quick pick up. Great customer serviceRichard M.
Nothing. Excellent customer serviceRichard M.
Terrible experience with uhaul! My pick up location was to be in greensburg pa. When I reserved a month prior to my move date. The location was changed to McKeesport - I was never notified. That was an hour out of my way and delayed our move. Terrible protocol. Total dissatisfaction with u haul service. I made my reservation a month early - there were trucks available in gbg. When I reserved. Uhaul offered nothing to correct the issue. Poor service from uhaul.Beverly K.
Advise the customer well in advance that the truck they rented and confirmed is not available at the original location. Very poor business practice and even more frustrating.philip D.
Continue to do what you are doing! You guys are great!ROY E.
Customer did not leave a comment.kevin F.
Make sure the equipment requested is available. I requested an appliance dolly and no dollies were available which made my move much harder.BEATRICE H.
Dont use uhaul.william M.
Customer did not leave a comment.PERCY C.
Customer did not leave a comment.Richard E.
Truck was returned on time but was still charge an extra day charge and extra insurance fee totally $56. My paperwork states return the 11th. Nelson states his paperwork states return on the 10th. Not happy!debra L.
Customer did not leave a comment.CANDICE P.
The guy at Nelson's was so pleasant. He greeted me and he was just so nice about it.Tanaia M.
He was very kind and courteous.Kasha P.
The truck was very dirty inside and smelled of smoke, there was actually a cigarette butt on the floor of the truck. The owner was polite but made a comment about special needs that was offensive. Also, the system double booked out van and we had to have it back an hour earlier than we booked for. It served its purpose and was local and convenient, but I would not rent from there again.Louise A.
Customer did not leave a comment.Rhonda P.
Customer did not leave a comment.George K.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Richard H.
Very good serviceMichelle C.
Customer did not leave a comment.Katelynn G.
Customer did not leave a comment.kevin F.
very professionalTerry R.
He didn't care about me at all!!! Poor customer service!!!!makalah P.
Bring uhaul to me if at all possible.. Very nice Owner of shop.Sonny R.