I had to drive an hour out of my way from Wapakoneta where I originally had planned on picking up a 20 ft truck with the Wapakoneta location. We set up the pickup date over 3 weeks before the actual date. I get a call the day before and she says her hands are tied and there's nothing she can do. She claims she had no one to pick up the truck in Bellfontaine. For over 3 weeks. I call her slightly frustrated and ask her for a discount. I have a 8 hour drive to North Carolina and she apologizes and tells me to call corporate since there is nothing she can do. She told me to sweet talk them and ask nicely. Lol ask nicely? For a mistake that could've been handled well in advance? I was highly frustrated. Then, upon arrival in Bellefontaine, I waited for over and hour and half. I couldn't pick up the truck till 11am. (Originally we planned for 7:30 but that's not happening). Apparently they couldn't accept anyone's payment at Bellefontaine and the field managers told the office to write down customer's payment info and submit it when it works. Isn't that illegal? U haul in Ohio made my experience so much more excessive than it already was. We loaded up the moving van in 6 hours. The whole process was up ended from the start in Wapakoneta. I do hope I see a refund because this whole ordeal was a nightmare.
Zach C
Customer Reviews for Neon Sun Tanning Bellefontaine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was not clean when I picked it up and I had to clean it before returning it.
JULIE DMissing equipment that was really needed and no other place in town to get the equipment and was needed before location would open. Also having the keys at the other side of the shopping complex from the where the trucks are located is inconvenient.
Matthew SThis is a smaller U-Haul location. Their "real" business is related to Sun Tanning. If you don't need/want any help hooking up your trailer, this place might be perfect for you. (I didn't need any help - perfect!) However, if you need help or supplies like a wire harness adapter, you should probably pick a dedicated U-Haul location. If you rent from here and you need standard towing supplies, there is a Harbor Freight and a Lowes practically across the street.
David PNot an actual U-Haul dealer and the business wasn’t even open. Can’t judge it if we didn’t see it. Just a half empty parking lot
Shari LHad to drive way out of the way to get all equipment and still got charged for extra miles and had to pay for lost fuel also! Need to update your location inventory
JAMES RThe pretty lady was kind and courteous. Very understanding and very apologetic even though she didn't have to be. The truck could use a wipe down in the cab, but other than that no issues.
WYATT SExelente
TOBIAS VFix the straps on the car dolly. basically unusable. car was trying to fall off of the dolly
JESSE II had to thaw out the cargo door and cargo door lock, as it had all frozen. It took about 30 minutes to finally get access to the cargo area.
Sean PNothing service was excellent.
Don JEverything went perfect for me
DENNIS MCommunicating by telephone with the pick up location was difficult kept forwarding us to corporate U-Haul.
PAUL BBack of truck had barring and broken glass when we picked it up. Had almost no power when driving could barely get up to speed. Rode ruffer than a wooden roller-coaster.
james nThe van was vlean and well maintained. No problems mechanicly. Don't make the customer record the start milage, gas guage, and go around and take all the pictures at the start of the rental. You are suppose to do that in a link they send you. I tried for 10 minutes, couldnt get the link to upload pictures so i went on. I feel that should be done and verified already. Assistant at the rental was very cordial and knowledgeable.
PHIL WThere was no personnel present at the time of the drop-off.
Kathy AI couldn’t find the place because it’s a tanning salon. Having a U Haul sign added would be helpful. Other than that it was an easy transaction.
CASSIE SI was unsure where to park the truck.. but just left it next to a few others out in the parking lot. Lady in the tanning salon was busy with tanning customers, but handled herself very well . Told her I wanted reimbursed for the extra gas as I was told I would be and she was dumbfounded. Called someone and said I would need to file a claim. Ugh.. why can't things be what they are told to be!!!!
GAYLE JI was surprised to see a Uhaul collocated with a Tanning Salon, but the lady who helped me was quick and efficient.
KEVIN OI dropped off at night. No one was there.
Robert BHave later turn in hours
LARRY CTire pressure was low. License plate light also was not working. These trucks and trailers need too be serviced every time they are returned to a location
TODD SWe had an issue with removing the lock to get the key but the lady that works at the tanning place was very helpful.
Mike DThis associate worked hard to get me the truck I needed, not one I didn’t! Great experience
Rick GThank you for helping us out
mary sDrop off was in a strip mall parking lot We arrived when closed so we did not interact with any staff
James WStraps were the wrong size, we were told we could return trailer to any location in North Dakota, tried to in Minot North Dakota, 2 crabby women said we had to return it to Bottineau, 80 miles out of our way..Not a good experience.
Gary KNothing,customer service at location was awsome!
Stephan JThe ladies were all really nice and made it as easy as can be. We've gotten a truck two weekends in a row. We would rent from them again.
Dev SQuick and easy doing online reservation
Emily DGreat customer service from the attendant inside. She went the extra mile for me and it was greatly appreciated!!
Alexis SMy trucks check engine light came on 5 mins after driving away from the locations. Need to make sure trucks maintained properly. I scanned the truck myself and received the code. Informed support and road side assistance.
Julie WNeeded to move a car from one state to another. Employee wanted to know why drivers license did not match drop off location. My drivers license matches name on reservation/account. She does not know basic questions about UHaul. Ex.. do you sell trailer plug adapters?, she said all the trailers have light plugs. It was a satellite Uhaul location at a tanning Salon. Employees have no idea about the operation of Uhaul
Craig PHave message confirmation from desk personel
David SThe engine light was on and the inside of the back of the truck was very dirty and had something spilled in it. And I don’t understand why I was charged $20 for returning the truck way before I was supposed to just because the business was closed I’ve never had that happen before
Mary LThe U-Haul was very dirty and smelled bad and to top it off I have not gotten my 100 dollar deposit back and now they are saying I only get 51 dollars back and will take 3 to 5 days very disappointing
Rhonda hI was scheduled for a 12:30 appointment. Then I had to wait for her to open and get all her other walk-in tanning ahead of me. When I asked her if my hitch was properly attached, because I've never used that style before, she said it was fine, I just needed the chains lifted off the ground. I was not fine and if it wasn't for my partner I would have completely destroyed my vehicle and had an insurance claim. The hitch was not connected securely. I specifically asked if I was safe and was not. I will not use this location again even though it is closer to my home.
Carla LHave someone who is more helpful and courteous.
Kristine SI
Jaycee MThe trailer had remnants of straw in it and it smelled of manure and urine, as if someone had recently hauled livestock in it.
K RNo help disconnecting trailer. 6x12 are heavy and could have used some help dropping off trailer. Lady at desk couldn’t leave and wouldn’t have been much help
MARK HPlease amend how the fuel use is rounded. I picked the truck up just below 1/2 tank and the contract stated it was 1/2 tank. When I dropped the truck off it was once again just below 1/2 tank, and my invoice states 1/4 tank and charged me $60. Please, if you’re going to round up then round up, conversely if you’re going to round down then round down. Otherwise please fill the equipment and expect it to be returned full. Thank you, Denver Berry.
denver b