New Albany Ace is a convenient location for local cargo van rental. As a pre-existing customer, the length of time to get a customer registered for a van seems a bit arduous. Friendly Ace hardware staff makes it more tolerable.
david r
Customer Reviews for New Albany Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ACE system is convenience, albeit a bit slow to get pick-up and returns accommodated.
david rFirst, I absolutely LOVE ACE Hardware New Albany. The people are so friendly. The process from beginning to end was very organized, quick and easy! Excellent experience and service!
Tanya WI rent from this location 1-2 times per year. The staff is excellent and the transaction always is smooth. However, the cargo area of the vehicles is nearly always dirty. After my last rental I took 15 minutes to sweep out the cargo area - even though none of the dirt and trash was the result of my use. I didn't have time yesterday to sweep out the area. Certainly Uhaul could provide a cordless vacuum for the Ace Hardware staff to use between rentals. It would take 10 minutes to quickly vacuum the cargo and passenger areas.
Michael BThe cargo van vehicle was in great condition, drove well, and was clean. The pick up location had very friendly customer service, I didn't catch his name but the gentleman that helped me was wonderful and cheerful on a Monday morning bright and early. They had some technical difficulties with the computer system that they resolved quickly so that I could be on my way. (which was so appreciated because when I dropped off the guy said the system took over an hour to come up). The actual charge was within a few dollars to my estimated quote, too. I will definitely rent U-Haul from this location again in the future if I have a need.
Brittney CThe checkout process on the U Haul was 15 minutes because it took forever for the pictures to upload. I waited over an hour to pickup my key in the store because of computer issues.
THOMAS AThe rental process was easy, quick & cost effective. Thanks!
Renis DAce Hardware provides excellent customer service to all that enter the building. Mr. Richard was patient and helped me obtain a garage door opener I accidentally left in my 9 Foot Truck. The truck was exactly what I Needed for a 19 minute relocation
Justin SI have rented from this location several times. However, the last two times I rented, the cargo area was filthy and needed swept out before I could load my things.
Michael BFantastic service.
William HNothing, everyone was super friendly from the time I picked up the cargonvan to the time I dropped it off. I am very pleased with the way the service was delivered and will definitely tell my friends and colleagues about it. Awesome work Ace Hardware, New Albany OH!
Elkin MThe New Albany Ace Hardware staff were all very friendly and helpful with getting my uhaul rental complete. Great store and service. A great spot for a UHaul rental! May God bless you all. Keep up the nice work.
Mitchell VNothing to improve. This Ace Hardware is super clean. Everyone is outstanding.They are prompt, courteous, knowledgeable, helpful and respectful. The location is immaculate. The equipment was perfect. I hope they have enough Uhaul equipment for rental. It’s now my go to. I will be back. I highly recommend it.
James SThanks
MARGARET BVery nice man (sorry, don't remember his name) helped me upon pickup, and was clear on how to drop off after hours.
Bryan VUhaul was covered with dog hair - wasn't cleaned prior to me getting it. Other than that, super convenient location and went pretty smooth.
Kienan CTrain the staff at this location to use the computer system. Took way too long to check back in when returning.
Robert Jchange oil light was on!!!!!! I did tell them that when I returned truck. it would be nice if they cleaned side Glasss and esp mirrors other than the minor issues was a nice van
Ronald EShortage of staff knowledge on the know-hows of renting a vehicle.
MARCUS SNo keys outside. Had to go in to get them. And then no drop box to return. Also the 6 requested furniture pads were not in the van. Someone in the store did get them for me when I asked. When I opt for the mobile rental option I think you call it truck share, it’s extremely disappointing to have to go into the store to ask for the key and go into the store to ask for the pads, and go back into store drop off the key. You should turn off this option if your vendors cannot get it right
ROBERT PMake the app more reliable
Justin SVery nice employees and helped me tremendously
sharon mAce Hardware in New Albany is a great place to rent U haul equipment. Fast and friendly service ALWAYS.
Brian RService and vehicle were both excellent and affordable.
Marc BThe staff at Ace Hardware where I picked up my cargo van were terrific. The van was ready on time, in excellent shape, and provided me just what I needed to move a large number of boxes. Based on all this, I have no suggestions for improvement.
Edward EJust a little pricey for what you get
alanna gNo improvements needed; everything went well. I would highly recommend UHaul.
Brenda SEverything was convenient and easy.
Kurt FThis location was very nice and convenient. Jeannette was very personable and helpful. Jim was also good. On the other hand, the U-Haul online software was totally non-functional and frustrating. The “approval/dispute” buttons and the “take a photo” buttons did not work, and I lost my comments twice before it finally timed out, over 30 minutes!! That was a total waste of time. I would prefer a simple piece of paper to sign!!
Martin KWhen they were getting my information to make the rental the lady basically said that there would be a 10 dollar fee for insurance for renting the van. She did not ask me if I wanted to take the insurance but told me that there would be a charge. I found this appalling! Only after I inquired about it did she say that there would be a bunch of steps to take to decline this option. Knowing that I was in a hurry I guess she assumed that I would just say put it on. Obviously, there is an incentive to sell this insurance add on and I find that is is a bad look for the Ace hardware location renting the van. Of course, U=haul could care less about the reputation of Ace. I will look for other van rental options in the future.
Michael CVan was great, staff at ace was awesome.
George MThere was no heat in the cargo van. We traveled 96 miles one way in 6 degree temperatures in a cold van. Road side service couldn’t fix the issue and most everyone didn’t seem to care. We finally spoke with someone who got us a different uhaul for the return trip. When returning it at Ace Hardware I was advised they couldn’t take it because it wasn’t their van. Again no concern of our travel in freezing conditions. After some discussion they accepted it. Someone should have checked the equipment before sending us out in it. I do expect a refund!
KATHY CExcellent customer service, very friendly and pro.
PEDRO OI would like to thank the New Albany employees for being professional and accommodating to me my recent rental. I got in and out with no problem for the pick up and return of my rental. Keep up the great work.
MAURICE Jwanted to charge me $53 for 2 gallons of gas so went and get 2 but they still charged me the extra gas surcharge, hope that they sort it out.
BARRY EGreat experience
Hakwoo KTammy was very helpful, made the rental easy.
Daniel SThey were flexible and very helpful.
TERRIL WNothing
Kathleen FI believe the blankets were treated with some kind of insecticide maybe to prevent bedbugs. Anyway when we were using them, we started coughing and sneezing after we deployed the blankets. Total coincidence for both of us? Possibly. But it’s improbable.
TD HNothing. Jim and Tammy are the best.
GARY OBest rental experience ever. We will always use this location.
Gregory SMake things more clear
STEVEN YI signed up for the mobile pickup but they didn’t put the keys in the lockbox so I had to go inside and wait in line while customers in front of me bought their Ace Hardware items just to get my keys, it took 20 minutes just to pick up the van. Then when I returned it I dropped off the key and went to leave and was told I had to wait for them to check me out even though again I did the mobile pickup. So I waited while 2 separate employees tried to look me up in the computer. Finally the manager comes over and explains to them that I did mobile pickup and there is no looking me up in the computer so I was allowed to leave. Terrible experience. What’s the point of a mobile pickup if you have to go inside and wait in line?
Cody PWouldn’t change a thing.
Mark R