The Uhaul checkout process itself was fine through the app. This location still requires you to come in to the store for the keys despite lockboxes being located outside. All employees were clueless to how the process works including the one designated to handle the rentals. All I needed were keys as i completed the simple checkout process on the app. The employee gave me the wrong key which I discovered when the van wouldn’t start and the remote armed the other van in the parking lot. I had to again enter the store to flag the designated person down for the correct set. Then upon completing the check in process through the app at the end of the rental I again had to return the key inside because the lockbox didn’t work, with 3 to 4 employees standing around, no one knew what to do and I stood at the counter for an unneeded 10 minutes to simply hand over the key as the return was done through the app. This locations’ incompetence about the Uhaul process wasted 20 minutes of time I could have been using to move. Why waste my time going inside to get keys when everything is completed on the app and the lockboxes are right there?
Shelly B
New Albany Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Albany, OH 43054
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everyone should use the app
Christine DCurtis at this location was great. The U-Haul system was a major problem. It stopped midway with a system error. Curtis called the hotline, on hold for a long time, and the agent got us the next step. But it had another error and when Curtis called the help line a second time, the agent said she didn’t know and couldn’t help. We had to eventually cancel the original reservation (which should have been a quick pickup) and start over with new information. That worked but we were delayed 90 minutes on an already tight schedule.
Jeff GCaleb was very helpful and friendly.
Marilyn SEasy to order, drive, and return.
LINDA B