ACE Hardware employees are the only reason why you got this sale. I almost left to rent a vehicle from Home Depot but ACE took care of me. I reserved a rental in the morning amd received no instruction for how to pick it up. I called and was transferred 3 times. The first rep just wasnt the right department, second rep got stressed out just taking my phone number and sent me to someone else, the last person was trying to help but none of her instructions worked or made sense. After finally setting up an account and giving you all my info for the dozenth time, a window popped up saying my rental was pending approval... huh??? I couldnt get the keys for almost a half hour after my reservation because it took so long. No one from Uhaul could adequately help me. Why was it an employee from a 3rd party who so seamlessly resolved everything??? Pink haired girl at ACE Hardware in New Albany seems to have the process down. Why tf are your own employees so stunted??
Heather P
New Albany Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Albany, OH 43054
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How U-Haul Reviews WorkThe U Haul computer system is very slow. You should look at upgrading company-wide.
TONY DNothing. Things went well checking out van and back in.
David DGreat customer service at location pick-up
Ben KEverything went well and staff very helpful and knowledgeable. Great experience renting the 9’ Van.
Linda B