Customer Reviews for New England Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of New England Self Storage

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Ronald C. on

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Customer did not leave a comment.

Dodi F. on

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Very good

Daniel D. on

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Staff was very nice . Also very helpful explaining

CARMEN R. on

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I highly recommend New England self storage. They are professional, helpful and a very friendly staff both in person and on the phone. Thank you guys for your service.

JOSE P. on

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Everything was good

Rosanne R. on

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Very friendly. Expleained everything clearly. Answered all my questions.

Candace B. on

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Very clean and very polite

Elizabeth B. on

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Kristina was excellent. Friendly and very helpful. She called to let us know that the truck I was renting would arrive late, so I could plan my arrival accordingly. She was understanding in regards to our frustration about the lateness of the truck return.

Elizabeth B. on

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Kristina was excellent! kept us informed about the whereabouts of the vehicle. Pickup was 12:30 but renter didn't return vehicle until 1PM. Kristina extended our rental time until 1pm the next day. My overall experience was very frustrating. I rented a truck for 2 days, then received a call that I couldn't rent for 2 days, so I had to rent a separate vehicle on each day. Extremely inconvenient and more costly due to extra mileage incurred. Management should have upheld the original reservation. Through no fault of mine, I was very inconvenienced.

Adney M. on

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Facility was semi closed wasn?t able to open a unit in my name. Was able to open a new unit under my sisters name who was an existing unit holder.

Lawrence P. on

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The Lady took very good care of me. Also took care of setting up our next contract for our move.

Jessie D. on

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I was coming from New Hampshire and was running late to get to the storage unit. I believe the gentleman's name was Dave. He was willing to wait for me to get to the storage unit.We kept in touch on the phone. I couldn't ask for better customer service. Thank you Dave ! I would recommend your storage unit to everyone!

Fredrick W. on

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Everything was super easy. I made the reservation online and Christina called me to confirm. When I came to the facility, she showed me several units so I could decide on the right size.

Jennifer B. on

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Nice facility. Good service. Don?t know how great it wil be until it?s done, I suppose

Hallie M. on

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The staff was friendly, the process was easy and the unit itself was great. They`re undergoing some renovations, which left some cracks in the flooring that were a little difficult to navigate.

DAVID L. on

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It's like renting from the Justice League. A facility of superheroes.

Kelly D. on

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Customer service was helpful, friendly - excellent.

Tayla D. on

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Christina at the front desk was so kind, patient and helpful. I also really appreciated the fact that the units are located inside. Feels safe and secure. Thank you.

Matthew P. on

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Very easy to access. Great staff who were thorough yet concise and extremely helpful. Storage unit is exactly as described, clean, and secure. Excellent.

Sharon C. on

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paul g. on

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got the run around from one place to another, did not have a 20' truck for us like we ordered a week and 1/2 before needing it. Ended up with a 17' instead. Lost 2hrs of moving because of this.

Kristina M. on

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This reservation was cancelled. However, I did contact the site directly to confirm the cancellation and they were professional, curteous, and helpful.

Alcide L. on

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Alyse N. on

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Christina was very helpful! The facility is clean and they have carts available for use, but the tops of the units are only covered with chicken wire so they are not fullly closed in

Roveltee P. on

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Rebecca M. on

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Lovely woman, location was easy to find, and they were very apologetic about the issues I had at another location.

Donna N. on

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Excellent customer service and clean, temperature controlled storage rooms. The next time you rent a truck after a snow storm, and a truck has been reserved, please clean off the snow around the truck, put the windshield wipers down, and remove the cardboard ad. I had to do all this myself. Thank goodness I had a shovel in my car.

Patricia M R. on

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Can't think of anything, the staff was very efficient

Andrea H. on

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Katherine B. on

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Lori L. on

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DAVID L. on

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Susan L. on

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Kerri E. on

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Everyone at the facility was very helpful

Cansu A. on

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Helpful employees, okay facility.

catherine w. on

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Facility was clean staff was friendly

Sandra C. on

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Excellent customer service and easy to load in and out.

Sandra C. on

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Excellent customer service and easy to load in and out.

Tag T. on

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Very friendly staff.

Emily S. on

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Nice facility, easy access, friendly service!

Anthony S. on

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This location is conveniently located near the RI-MA line. Despite still being under construction while they add new storage, the location is quiet, clean, temp controlled, and easily accessible.