Customer Reviews for New England Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of New England Self Storage

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Daniel G.
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Customer did not leave a comment.

Josie R.
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As I walked into the facility I noticed it was disorganized compared to the Bronx store I left a few hours before. As I walked to the counter the woman was sitting there on her phone or iPad and it was almost as if I was interrupting her. She took my name and started looking up my information and then got a phone call and proceeded to help a customer on the phone with pricing for a storage unit rather than finish helping me. It wasn’t till I did a little huffing and puffing that she told the person she would call them back. Then after she hung up the phone she started doing a bunch of clicking on her computer. For a good two minutes not saying a word to me. I finally asked her if she was able to find my information and she said “yeah I’m doing it now.” Just not a very professional atmosphere or exchange.

James C.
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Drop box inaccessible

Joshua C.
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When you reserve 2 pieces of equipment online a week before and then reconfirm the morning of you should have the dolly's that were requested.

YAMILE D.
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Thsnks

Briana J. | Reservation |
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I made a reservation, and called to reschedule, but the person that, answered said I had not made a reservation. However, she was very kind and helpful for me in planning on reserving again.

Sara C.
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None at this time.

carlos A.
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The employee at the counter very helpful and friendly I was very pleased with the service at this location.

Frederick K.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Eugene R.
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The customer service people at 105 Bates Street, Pawtucket, RI, although very nice to us, gave us the wrong drop off location. Perhaps, they were led by the automated computer program that directed us to the wrong drop off location. In fact, the drop off location at 560 Bank St. Waterbury, CT was closing and if we were any later, we would have lost a great deal of time finding the correct drop off location at 169 Meriden Rd, Waterbury.

Donna M.
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I did an after hours pickup. The dolly I rented was not put in the uhaul. And the after hours way of Picking up a truck is ridiculously difficult. Was my worst experience by far with renting uhauls.

Barry S.
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Customer did not leave a comment.

Jodie S.
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Customer did not leave a comment.

Ryan S.
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Customer did not leave a comment.

Michala W.
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Customer did not leave a comment.

Steve R.
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Nothing to improve in our experiences so far!! :)) We have had a great experience with the few times we have rented trucks for New England Storage on Bates St. Pawtucket, RI 02860. We also rented 2 Storage units at the same place. The lady Christina was excellent & also has a great personality. She also was very knowledgeable in her job. Thanks for a great job!! Sincerely

Pedro M.
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The outside of the building needs a little more cosmetic arrangement.

BOB V.
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Customer did not leave a comment.

Alberto X.
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Good Service

Ashley B.
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Customer did not leave a comment.

Mario G.
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very helpful and personable staff

Kimberly G.
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Customer did not leave a comment.

Michael M. | Reservation |
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Was NOT informed to expect a confirmation call from stg unit employee and had a temporary issue when I missed the call and didn't hear a message the left for 3 hours. They gave away my reserved unit.

Susan P.
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Truck was not swept out but no big deal with me. Also, forgot to report that a little light is on in the dashboard area indicating something is amiss. The little orange light looks like a little trailer.

Julia G.
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Customer did not leave a comment.

Alex B.
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The woman at the desk with the dark brown hair (I forget her name) was super nice and helpful. The process took less than 5 minutes to get the truck I needed. Definitely will return to this location.

brian G.
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Amazing service and very clean truck!

Bennett H.
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Interior restroom could use a little work (its an old mill building and it shows)

Kelsey K. | Reservation |
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Very friendly and helpful staff.

Linda B.
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Very friendly , courteous and accommodating. Will definitely recommend to family and friends. Thank you so much for accommodating me today.

Alex L.
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Even though we did mobile checkin me woman at the site was extremely helpful

Perry R.
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Customer did not leave a comment.

Jaime W. | Reservation |
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All associates were extremely helpful, will definitely recommend to others and use again.

Gregory C. | Reservation |
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Very friendly and helpful!

Jacklynn L.
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It was great, no problems at all.

Joseline D. | Reservation |
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Great customer service and place was quick and easy for me to move my stuff in

Rose S. | Reservation |
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good!

Brieana M. | Reservation |
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Everything was fine! Storage ia the right size so the customer service rep on the phone asked what i would need it for and gave me a suggestion. Good size.

Pearl G.
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Customer did not leave a comment.

Glen C.
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Customer did not leave a comment.

Paul M.
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Customer did not leave a comment.

John W.
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Customer did not leave a comment.

Bob C.
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Your manager Christina was great will definitely be using again. We were in an emergency and she made it so easy and without any stress.

BARBARA D. | Reservation |
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Happy with the storage unit.

BARBARA D.
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Customer did not leave a comment.

alyssa D.
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Customer did not leave a comment.

Stephen W.
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Great customer service

Bashar A.
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Customer did not leave a comment.

Nathan B.
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We had paid for the insurance and move safe on the truck, unfortunately while getting to my home we found majiuana in the cab, and the moving pads were missing from the back, we called the lady apologized but no other action was taken, we paid for that conscience and it was not there plus dealing with illegal substances found in the truck was a big let down with us to the company. The trucks should be more inspected before they can be used. Mind you we made the reservation a week ahead of time.

Michelle S.
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Customer did not leave a comment.

Alberto X. | Reservation |
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Good place to store your belongings.

Denise M.
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Christina was helpful and excellent to deal with

David D. | Reservation |
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The facility was very dirty. It was also listed as climate controlled online. It was not climate controlled. There was old furniture all over the place that was a trip hazard.

Thomas C.
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Customer did not leave a comment.

Steve R.
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Our experience with your company on Bates Street has been great so far. The lady at the front desk was so helpful, knowledgeable, & she has a great personality. We rented 2 storage units & rented 2 trucks & again so far it has been a smooth & pleasant transactions & experience thanks to Christine. Thank you

Stephen M.
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Customer did not leave a comment.

Tiana R.
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I picked up the truck at 11:10 and dropped it off the same day at 5:20pm (only 6hrs & 10mins of use). And when I left, the truck was at 30,010 miles & when i returned it, the truck was at 30,052 (42 miles)...I got charged for extra miles. What happened to the 54 allowed miles??? Come to find out, they recorded my return time as 11:00am the next day (~18 extra hours that I did not use), and they actually only allowed 39 miles...which is unfair knowing that I was traveling to RI. I purposely called to reserve this via telephone so I can get accurate information and choose the best option but yet, still I was misinformed and therefore overcharged. Uhaul could have done a much better job at explaining my options and rates. I would think long and hard before ever renting with them again. Rather go through someone else that values customers and does not mislead people.

JILL P. | Overall Experience |
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Would use again if I needed to, the staff was always nice and the facilities were clean

JESSICA B. | Overall Experience |
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Very well lit, easy access to my unit and moving carts always available for use by the door, making my life so much easier! The staff were friendly and professional. I would definitely recommend!

PAPA K. | Overall Experience |
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Very kind and very helpful staff Keep up the excellent work

LUIS T.
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Every think is five very good service

RICARDO R. | Overall Experience |
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Thank you for the services and the time well spent with you guys thank you

frank O.
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Customer did not leave a comment.

RHONDA W. | Overall Experience |
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Christine was nice but the guy was not so friendly. The only reason I would recommend them is because of Christine it was jus the guy working there I would give them a bad rating. He should be nicer

Carlos F.
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Really got me in and out quick. With all the stuff I needed for my move. Some places take forever to get you going. No one has time on moving day!

Isaura A.
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They are all friendly and explain everything to you in detail my first time renting and I can say it was a very good experience.

Robert M.
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Customer did not leave a comment.

Michael C.
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Wonderful experience. Great Staff. I was in and out. Hassle free service. Fair policies & pricing.

SANDRA L.
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Customer did not leave a comment.

maryanne D.
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I have used storage units quite a few times in my life. Your workers are quite nasty and not helpful at all. My brand new mattress got ruined there because of some type of moisture from the floor. Nothing was done because my son in law didn't have insurance there but it should have been handled more customer friendly. Asked if I could put in dumpster was told it costs 65$. He could not pro-rate because we took out two weeks early. All in all it was a very bad experience. Someone should have helped us more. I would not would not recommend your place ever.

BRAD G. | Reservation |
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Great!

ELTON N. | Overall Experience |
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Friendly staff. Plenty of cameras around. Nothing to worry about. Thanks guys !

MICHAEL B. | Overall Experience |
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Very clean and accessible storage that more than met my needs. I definitely recommend prepaying in advance for as many months as possible to obtain the one-time 50% discount!

Ronald C.
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Customer did not leave a comment.

Dodi F. | Reservation |
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Very good

Daniel D. | Reservation |
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Staff was very nice . Also very helpful explaining

CARMEN R. | Overall Experience |
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I highly recommend New England self storage. They are professional, helpful and a very friendly staff both in person and on the phone. Thank you guys for your service.

JOSE P. | Overall Experience |
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Everything was good

Rosanne R. | Reservation |
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Very friendly. Expleained everything clearly. Answered all my questions.

CANDACE B. | First Impressions |
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Very clean and very polite

Elizabeth B.
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Kristina was excellent. Friendly and very helpful. She called to let us know that the truck I was renting would arrive late, so I could plan my arrival accordingly. She was understanding in regards to our frustration about the lateness of the truck return.

Elizabeth B.
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Kristina was excellent! kept us informed about the whereabouts of the vehicle. Pickup was 12:30 but renter didn't return vehicle until 1PM. Kristina extended our rental time until 1pm the next day. My overall experience was very frustrating. I rented a truck for 2 days, then received a call that I couldn't rent for 2 days, so I had to rent a separate vehicle on each day. Extremely inconvenient and more costly due to extra mileage incurred. Management should have upheld the original reservation. Through no fault of mine, I was very inconvenienced.

ADNEY M. | First Impressions |
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Facility was semi closed wasn?t able to open a unit in my name. Was able to open a new unit under my sisters name who was an existing unit holder.

Lawrence P.
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The Lady took very good care of me. Also took care of setting up our next contract for our move.

Jessie D.
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I was coming from New Hampshire and was running late to get to the storage unit. I believe the gentleman's name was Dave. He was willing to wait for me to get to the storage unit.We kept in touch on the phone. I couldn't ask for better customer service. Thank you Dave ! I would recommend your storage unit to everyone!

FREDRICK W. | First Impressions |
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Everything was super easy. I made the reservation online and Christina called me to confirm. When I came to the facility, she showed me several units so I could decide on the right size.

JENNIFER B. | First Impressions |
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Nice facility. Good service. Don?t know how great it wil be until it?s done, I suppose

DAVID L.
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It's like renting from the Justice League. A facility of superheroes.

Kelly D.
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Customer service was helpful, friendly - excellent.

TAYLA D. | First Impressions |
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Christina at the front desk was so kind, patient and helpful. I also really appreciated the fact that the units are located inside. Feels safe and secure. Thank you.

Sharon C.
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Customer did not leave a comment.

paul G.
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got the run around from one place to another, did not have a 20' truck for us like we ordered a week and 1/2 before needing it. Ended up with a 17' instead. Lost 2hrs of moving because of this.

Alcide L.
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Customer did not leave a comment.

ALYSE N. | First Impressions |
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Christina was very helpful! The facility is clean and they have carts available for use, but the tops of the units are only covered with chicken wire so they are not fullly closed in

Roveltee P.
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Customer did not leave a comment.

Rebecca M.
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Lovely woman, location was easy to find, and they were very apologetic about the issues I had at another location.

Donna N.
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Excellent customer service and clean, temperature controlled storage rooms. The next time you rent a truck after a snow storm, and a truck has been reserved, please clean off the snow around the truck, put the windshield wipers down, and remove the cardboard ad. I had to do all this myself. Thank goodness I had a shovel in my car.

Patricia M R.
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Can't think of anything, the staff was very efficient

Andrea H.
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Customer did not leave a comment.

Katherine B.
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Customer did not leave a comment.

Lori L.
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Customer did not leave a comment.

DAVID L.
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Customer did not leave a comment.

Susan L.
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Customer did not leave a comment.

DARRYL M.
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Customer did not leave a comment.

KERRI E. | First Impressions |
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Everyone at the facility was very helpful

Scott B.
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Customer did not leave a comment.

lisa C.
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Nothing. I plan on using you again.

Jim T.
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Customer did not leave a comment.

CANSU A. | First Impressions |
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Helpful employees, okay facility.

CATHERINE W. | First Impressions |
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Facility was clean staff was friendly

Heather M.
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Customer did not leave a comment.

SANDRA C. | First Impressions |
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Excellent customer service and easy to load in and out.

TAG T. | First Impressions |
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Very friendly staff.

maria S.
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Customer did not leave a comment.

Veronica R.
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I reserved a 20' truck a week before moving day at this location and they didn't have it there I had to down grade to a 15' and the price came out to more then the online quote

Pedro B.
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Customer did not leave a comment.

VINCENT D.
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Ths place is a work in progress, but still accomadating. The staff was nice and helpful.

ANTHONY S. | First Impressions |
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This location is conveniently located near the RI-MA line. Despite still being under construction while they add new storage, the location is quiet, clean, temp controlled, and easily accessible.

George A.
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Very easy experience following an arduous day moving into an apartment complex. Thank you!

Cherie D.
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I was very impressed with the condition of the vehicle and level of customer service! Thank you!

Shannon S.
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Customer did not leave a comment.

LIZ T.
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awesome place, professional

Ashley C.
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Called to make the reservation more than a month prior to moving. When I arrived to the location I was told that even though I had provided the correct address I was quoted the wrong price. I was quoted $99 for the rental and then told it was going to be $366. It took almost a half hour in an unheated warehouse on a 17 degree day for the mistake to be fixed, and the they couldn't figure out how to print my receipt so I had to wait for them to learn how to use their printer. I understand that the price discrepancy is not the locations fault and it's the person who made the reservation for me but that's ridiculous. Had I known it would be that expensive I could have had it shipped and not dealt with driving it myself. I will not use uhaul moving forward.

ROWENA K.
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I have already recommended them to people

Chad D.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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