Customer Reviews for New England Self Storage
(U-Haul Neighborhood Dealer)

193 reviews

105 Bates St   Pawtucket, RI 02861
(At the Corner of Bates and Roosevelt)

(401) 334-2279

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat-Sun: 9:30 am - 3 pm

Services at this Location:

Contact Us

(401) 334-2279

105 Bates St
Pawtucket, RI 02861
(At the Corner of Bates and Roosevelt)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat-Sun: 9:30 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I had excellent experience. I will highly recommend to everyone. And I will always keep you in mind. If I need to rent another truck or get supplies again. Thank you, one satisfied customer.

Joanne B. 
Rating:
3.0

Provide time frames for staff availability Should one drop off return, or reliable contact number... I couldn't get anyone on phone to assist me in assuring all accurate info was entered

Madeline D. 
Rating:
3.0

Customer did not leave a comment.

MANUEL G. 
Rating:
5.0

Woman at the counter was amazing. Very calming in a very stressful moment. She took the time to listen to my story, and actually wished me and my son well when I returned the truck. Very nice. Small town feel

Joseph M. 
Rating:
1.0

Don't go here, made a reservation for pickup online thinking it would be fast and easy. Wrong got to the location had to rebook rental, they do not let you rent with buying there insurance. Then on top of that they sneak rental items into your contract thinking you wont notice. Then when you question them about they say they will fix it on checking out. Which they don't. Do yourself a favor just make the extra travel to East Providence location.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND V. 
Rating:
3.0

Customer did not leave a comment.

nathaniel B. 
Rating:
5.0

Customer did not leave a comment.

Sandie R. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Jerry P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis P.  |  Overall Experience 
Rating:
5.0

Well maintained facility. Quite satisfied and would use it again!

Stephen H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Pieces of glass found in the back, truck was not swept thoroughly before hand and I found a metal nail filer and a candle .

Kristina F. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

There was a line Bringing the truck back so they asked me if they could email me my receipt so I could get on my way. That was much appreciated 👏👏👍very nice people, no issues with anything. 5 star rating

Tracey R. 
Rating:
2.0

I just felt like I was being a bother to her

GAYLE J. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

I have used the unit for 3 years. It's a long time. But my future was in perfect condition only smelling, but not ruined by any bugs.

Maria R.  |  Overall Experience 
Rating:
5.0

Third time using this storage space, never had any issues. Excellent job.

Matthew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marangely O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
4.0

The location itself was fine- there was a woman there who helped us when things were not clear. The app kept telling me to re-verify with my phone contacts even though they answered the phone when UHaul called, which was frustrating and time consuming. The worst part of the experience wasn't the truck itself, but the movers I used from the UHaul Moving Help website, Construction Home Advisors. The first day, they were 2 hours late. The following day, they kept calling saying they were running late because of the ‘rain' (there wasn't any) and then they eventually stopped answering my calls after 5 hrs and I had to call another moving service last min and pay nearly $900. Terrible, terrible experience.

Emily D. 
Rating:
5.0

Very nice people and business....

STANLEY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Good

Ambiorix S. 
Rating:
5.0

Customer did not leave a comment.

Raymel W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Very run down

Alec M. 
Rating:
5.0

The woman working there on 6/9 was SUPER nice and very sweet, made the experience that much more enjoyable.

Austin T. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL M. 
Rating:
5.0

Customer did not leave a comment.

Anngelica C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alanis M. 
Rating:
5.0

Thank you Your storage facility is within local distance making it convenient during my move. I will highly recommend your business to anyone searching. Thank you once again. Be well.

VICTOR C.  |  Overall Experience 
Rating:
5.0

Hours were closed early usually. But staff was pleasant and helpful always. Most people will block you in and no staff pn at those times.

Marta M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Michala W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin J. 
Rating:
4.0

Customer did not leave a comment.

Reynaldo O. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Normand C. 
Rating:
2.0

There was a used face mask on the dash, and a empty pack of cigarettes and leaves in the back of truck. Online pick up and drop off was a nightmare to use. Never again.

Nathan L. 
Rating:
2.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Donna R. 
Rating:
1.0

Waiting for customer service to call me 5088409091

Lakin M. 
Rating:
4.0

I had a great experience

Candi R. 
Rating:
3.0

Customer did not leave a comment.

Andrew M. 
Rating:
3.0

Is extremely difficult to rent a truck on line,because the frequent time that ask you to take a photo of anything to proceeds the application and make you lose a lot of time, sorry but I won't do a rent a truck on line, you should give a customer and easy way to do so!!!

Federico V. 
Rating:
5.0

Customer did not leave a comment.

Amie M. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Julia A. 
Rating:
5.0

Excellent service

Eugene H. 
Rating:
5.0

The representative on duty was very kind and helpful and provided me with some good advice to help me prepare for driving a UHaul truck for the first time. Thank you!

Benjamin F. 
Rating:
3.0

It was fine. Some signs to make it more clear where to park would be appreciated.

Daniel G A. 
Rating:
5.0

My rental process was done remotely. The attendant on duty could not have been any nicer as I fumbled through the process. The vehicle was brand new and in amazing condition.

JAMES K. 
Rating:
2.0

I ordered the smallest uhaul truck. I get to the location and the keys were never put in the box so then I had to take a bigger one. I appreciate that they had a truck at all but I ordered a small one because I have a tight driveway. With the bigger one it made it a lot harder to load and unload than it would have been with the truck I ordered.

Ariana B. 
Rating:
3.0

Customer did not leave a comment.

russ V. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

As I walked into the facility I noticed it was disorganized compared to the Bronx store I left a few hours before. As I walked to the counter the woman was sitting there on her phone or iPad and it was almost as if I was interrupting her. She took my name and started looking up my information and then got a phone call and proceeded to help a customer on the phone with pricing for a storage unit rather than finish helping me. It wasn't till I did a little huffing and puffing that she told the person she would call them back. Then after she hung up the phone she started doing a bunch of clicking on her computer. For a good two minutes not saying a word to me. I finally asked her if she was able to find my information and she said “yeah I'm doing it now.” Just not a very professional atmosphere or exchange.

Josie R. 
Rating:
3.0

Drop box inaccessible

James C. 
Rating:
3.0

When you reserve 2 pieces of equipment online a week before and then reconfirm the morning of you should have the dolly's that were requested.

Joshua C. 
Rating:
5.0

Thsnks

YAMILE D. 
Rating:
3.0

I made a reservation, and called to reschedule, but the person that, answered said I had not made a reservation. However, she was very kind and helpful for me in planning on reserving again.

Briana J.  |  Reservation 
Rating:
4.0

None at this time.

Sara C. 
Rating:
5.0

The employee at the counter very helpful and friendly I was very pleased with the service at this location.

carlos A. 
Rating:
5.0

Customer did not leave a comment.

Frederick K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

The customer service people at 105 Bates Street, Pawtucket, RI, although very nice to us, gave us the wrong drop off location. Perhaps, they were led by the automated computer program that directed us to the wrong drop off location. In fact, the drop off location at 560 Bank St. Waterbury, CT was closing and if we were any later, we would have lost a great deal of time finding the correct drop off location at 169 Meriden Rd, Waterbury.

Eugene R. 
Rating:
3.0

I did an after hours pickup. The dolly I rented was not put in the uhaul. And the after hours way of Picking up a truck is ridiculously difficult. Was my worst experience by far with renting uhauls.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
4.0

Customer did not leave a comment.

Jodie S. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

Michala W. 
Rating:
5.0

Nothing to improve in our experiences so far!! :)) We have had a great experience with the few times we have rented trucks for New England Storage on Bates St. Pawtucket, RI 02860. We also rented 2 Storage units at the same place. The lady Christina was excellent & also has a great personality. She also was very knowledgeable in her job. Thanks for a great job!! Sincerely

Steve R. 
Rating:
3.0

The outside of the building needs a little more cosmetic arrangement.

Pedro M. 
Rating:
3.0

Customer did not leave a comment.

BOB V. 
Rating:
5.0

Good Service

Alberto X. 
Rating:
4.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

very helpful and personable staff

Mario G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
4.0

Was NOT informed to expect a confirmation call from stg unit employee and had a temporary issue when I missed the call and didn't hear a message the left for 3 hours. They gave away my reserved unit.

Michael M.  |  Reservation 
Rating:
5.0

Truck was not swept out but no big deal with me. Also, forgot to report that a little light is on in the dashboard area indicating something is amiss. The little orange light looks like a little trailer.

Susan P. 
Rating:
3.0

Customer did not leave a comment.

Julia G. 
Rating:
5.0

The woman at the desk with the dark brown hair (I forget her name) was super nice and helpful. The process took less than 5 minutes to get the truck I needed. Definitely will return to this location.

Alex B. 
Rating:
5.0

Amazing service and very clean truck!

brian G. 
Rating:
5.0

Interior restroom could use a little work (its an old mill building and it shows)

Bennett H. 
Rating:
4.0

Very friendly and helpful staff.

Kelsey K.  |  Reservation 
Rating:
5.0

Very friendly , courteous and accommodating. Will definitely recommend to family and friends. Thank you so much for accommodating me today.

Linda B. 
Rating:
5.0

Even though we did mobile checkin me woman at the site was extremely helpful

Alex L. 
Rating:
5.0

Customer did not leave a comment.

Perry R. 
Rating:
5.0

All associates were extremely helpful, will definitely recommend to others and use again.

Jaime W.  |  Reservation 
Rating:
5.0

Very friendly and helpful!

Gregory C.  |  Reservation 
Rating:
5.0

It was great, no problems at all.

Jacklynn L. 
Rating:
5.0

Great customer service and place was quick and easy for me to move my stuff in

Joseline D.  |  Reservation 
Rating:
4.0

good!

Rose S.  |  Reservation 
Rating:
4.0

Everything was fine! Storage ia the right size so the customer service rep on the phone asked what i would need it for and gave me a suggestion. Good size.

Brieana M.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Pearl G. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Your manager Christina was great will definitely be using again. We were in an emergency and she made it so easy and without any stress.

Bob C. 
Rating:
5.0

Happy with the storage unit.

BARBARA D.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

BARBARA D. 
Rating:
5.0

Customer did not leave a comment.

alyssa D. 
Rating:
5.0

Great customer service

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Bashar A. 
Rating:
3.0

We had paid for the insurance and move safe on the truck, unfortunately while getting to my home we found majiuana in the cab, and the moving pads were missing from the back, we called the lady apologized but no other action was taken, we paid for that conscience and it was not there plus dealing with illegal substances found in the truck was a big let down with us to the company. The trucks should be more inspected before they can be used. Mind you we made the reservation a week ahead of time.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Good place to store your belongings.

Alberto X.  |  Reservation 
Rating:
5.0

Christina was helpful and excellent to deal with

Denise M. 
Rating:
1.0

The facility was very dirty. It was also listed as climate controlled online. It was not climate controlled. There was old furniture all over the place that was a trip hazard.

David D.  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Our experience with your company on Bates Street has been great so far. The lady at the front desk was so helpful, knowledgeable, & she has a great personality. We rented 2 storage units & rented 2 trucks & again so far it has been a smooth & pleasant transactions & experience thanks to Christine. Thank you

Steve R. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
1.0

I picked up the truck at 11:10 and dropped it off the same day at 5:20pm (only 6hrs & 10mins of use). And when I left, the truck was at 30,010 miles & when i returned it, the truck was at 30,052 (42 miles)...I got charged for extra miles. What happened to the 54 allowed miles??? Come to find out, they recorded my return time as 11:00am the next day (~18 extra hours that I did not use), and they actually only allowed 39 miles...which is unfair knowing that I was traveling to RI. I purposely called to reserve this via telephone so I can get accurate information and choose the best option but yet, still I was misinformed and therefore overcharged. Uhaul could have done a much better job at explaining my options and rates. I would think long and hard before ever renting with them again. Rather go through someone else that values customers and does not mislead people.

Tiana R. 
Rating:
4.0

Would use again if I needed to, the staff was always nice and the facilities were clean

JILL P.  |  Overall Experience 
Rating:
5.0

Very well lit, easy access to my unit and moving carts always available for use by the door, making my life so much easier! The staff were friendly and professional. I would definitely recommend!

JESSICA B.  |  Overall Experience 
Rating:
4.0

Very kind and very helpful staff Keep up the excellent work

PAPA K.  |  Overall Experience 
Rating:
5.0

Every think is five very good service

LUIS T. 
Rating:
5.0

Thank you for the services and the time well spent with you guys thank you

RICARDO R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank O. 
Rating:
4.0

Christine was nice but the guy was not so friendly. The only reason I would recommend them is because of Christine it was jus the guy working there I would give them a bad rating. He should be nicer

RHONDA W.  |  Overall Experience 
Rating:
4.0

Really got me in and out quick. With all the stuff I needed for my move. Some places take forever to get you going. No one has time on moving day!

Carlos F. 
Rating:
5.0

They are all friendly and explain everything to you in detail my first time renting and I can say it was a very good experience.

Isaura A. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great!

BRAD G.  |  Reservation 
Rating:
4.0

Friendly staff. Plenty of cameras around. Nothing to worry about. Thanks guys !

ELTON N.  |  Overall Experience 
Rating:
5.0

Very clean and accessible storage that more than met my needs. I definitely recommend prepaying in advance for as many months as possible to obtain the one-time 50% discount!

MICHAEL B.  |  Overall Experience 
Rating:
4.0

Very good

Dodi F.  |  Reservation 
Rating:
4.0

Staff was very nice . Also very helpful explaining

Daniel D.  |  Reservation 
Rating:
5.0

I highly recommend New England self storage. They are professional, helpful and a very friendly staff both in person and on the phone. Thank you guys for your service.

CARMEN R.  |  Overall Experience 
Rating:
5.0

Everything was good

JOSE P.  |  Overall Experience 
Rating:
5.0

Very friendly. Expleained everything clearly. Answered all my questions.

Rosanne R.  |  Reservation 
Rating:
5.0

Very clean and very polite

CANDACE B.  |  First Impressions 
Rating:
3.0

Facility was semi closed wasn?t able to open a unit in my name. Was able to open a new unit under my sisters name who was an existing unit holder.

ADNEY M.  |  First Impressions 
Rating:
5.0

Everything was super easy. I made the reservation online and Christina called me to confirm. When I came to the facility, she showed me several units so I could decide on the right size.

FREDRICK W.  |  First Impressions 
Rating:
3.0

Nice facility. Good service. Don?t know how great it wil be until it?s done, I suppose

JENNIFER B.  |  First Impressions 
Rating:
4.0

The staff was friendly, the process was easy and the unit itself was great. They`re undergoing some renovations, which left some cracks in the flooring that were a little difficult to navigate.

Privacy R.  |  First Impressions 
Rating:
5.0

Christina at the front desk was so kind, patient and helpful. I also really appreciated the fact that the units are located inside. Feels safe and secure. Thank you.

TAYLA D.  |  First Impressions 
Rating:
5.0

Very easy to access. Great staff who were thorough yet concise and extremely helpful. Storage unit is exactly as described, clean, and secure. Excellent.

Privacy R.  |  First Impressions 
Rating:
3.0

This reservation was cancelled. However, I did contact the site directly to confirm the cancellation and they were professional, curteous, and helpful.

Privacy R.  |  First Impressions 
Rating:
4.0

Christina was very helpful! The facility is clean and they have carts available for use, but the tops of the units are only covered with chicken wire so they are not fullly closed in

ALYSE N.  |  First Impressions 
Rating:
3.0

Everyone at the facility was very helpful

KERRI E.  |  First Impressions 
Rating:
4.0

Helpful employees, okay facility.

CANSU A.  |  First Impressions 
Rating:
3.0

Facility was clean staff was friendly

CATHERINE W.  |  First Impressions 
Rating:
5.0

Excellent customer service and easy to load in and out.

Privacy R.  |  First Impressions 
Rating:
5.0

Excellent customer service and easy to load in and out.

SANDRA C.  |  First Impressions 
Rating:
3.0

Very friendly staff.

TAG T.  |  First Impressions 
Rating:
5.0

Nice facility, easy access, friendly service!

Privacy R.  |  First Impressions 
Rating:
5.0

This location is conveniently located near the RI-MA line. Despite still being under construction while they add new storage, the location is quiet, clean, temp controlled, and easily accessible.

ANTHONY S.  |  First Impressions 
No reviews have been submitted for this location.

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