Customer Reviews for New England Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of New England Self Storage

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Jodie S. on

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Ryan S. on

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Michala W. on

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Steve R. on

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Nothing to improve in our experiences so far!! :)) We have had a great experience with the few times we have rented trucks for New England Storage on Bates St. Pawtucket, RI 02860. We also rented 2 Storage units at the same place. The lady Christina was excellent & also has a great personality. She also was very knowledgeable in her job. Thanks for a great job!! Sincerely

Pedro M. on

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The outside of the building needs a little more cosmetic arrangement.

BOB V. on

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Alberto X. on

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Good Service

Ashley B. on

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Mario G. on

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very helpful and personable staff

Kimberly G. on

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Michael M. on

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Was NOT informed to expect a confirmation call from stg unit employee and had a temporary issue when I missed the call and didn't hear a message the left for 3 hours. They gave away my reserved unit.

Susan P. on

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Truck was not swept out but no big deal with me. Also, forgot to report that a little light is on in the dashboard area indicating something is amiss. The little orange light looks like a little trailer.

Julia G. on

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Alex B. on

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The woman at the desk with the dark brown hair (I forget her name) was super nice and helpful. The process took less than 5 minutes to get the truck I needed. Definitely will return to this location.

brian G. on

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Amazing service and very clean truck!

Bennett H. on

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Interior restroom could use a little work (its an old mill building and it shows)

Kelsey K. on

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Very friendly and helpful staff.

Linda B. on

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Very friendly , courteous and accommodating. Will definitely recommend to family and friends. Thank you so much for accommodating me today.

Alex L. on

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Even though we did mobile checkin me woman at the site was extremely helpful

Perry R. on

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Jaime W. on

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All associates were extremely helpful, will definitely recommend to others and use again.

Gregory C. on

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Very friendly and helpful!

Jacklynn L. on

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It was great, no problems at all.

Joseline D. on

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Great customer service and place was quick and easy for me to move my stuff in

Rose S. on

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good!

Brieana M. on

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Everything was fine! Storage ia the right size so the customer service rep on the phone asked what i would need it for and gave me a suggestion. Good size.

Pearl G. on

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Glen C. on

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Paul M. on

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John W. on

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Bob C. on

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Your manager Christina was great will definitely be using again. We were in an emergency and she made it so easy and without any stress.

BARBARA D. on

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Happy with the storage unit.

BARBARA D. on

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alyssa D. on

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Stephen W. on

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Great customer service

Bashar A. on

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Nathan B. on

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We had paid for the insurance and move safe on the truck, unfortunately while getting to my home we found majiuana in the cab, and the moving pads were missing from the back, we called the lady apologized but no other action was taken, we paid for that conscience and it was not there plus dealing with illegal substances found in the truck was a big let down with us to the company. The trucks should be more inspected before they can be used. Mind you we made the reservation a week ahead of time.

Michelle S. on

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Alberto X. on

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Good place to store your belongings.

Denise M. on

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Christina was helpful and excellent to deal with

David D. on

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The facility was very dirty. It was also listed as climate controlled online. It was not climate controlled. There was old furniture all over the place that was a trip hazard.

Thomas C. on

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Steve R. on

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JILL P. on

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Would use again if I needed to, the staff was always nice and the facilities were clean

JESSICA B. on

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Very well lit, easy access to my unit and moving carts always available for use by the door, making my life so much easier! The staff were friendly and professional. I would definitely recommend!

PAPA K. on

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Very kind and very helpful staff Keep up the excellent work

RICARDO R. on

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Thank you for the services and the time well spent with you guys thank you

RHONDA W. on

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Christine was nice but the guy was not so friendly. The only reason I would recommend them is because of Christine it was jus the guy working there I would give them a bad rating. He should be nicer

BRAD G. on

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Great!

ELTON N. on

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Friendly staff. Plenty of cameras around. Nothing to worry about. Thanks guys !

MICHAEL B. on

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Very clean and accessible storage that more than met my needs. I definitely recommend prepaying in advance for as many months as possible to obtain the one-time 50% discount!

Dodi F. on

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Very good

Daniel D. on

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Staff was very nice . Also very helpful explaining

CARMEN R. on

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I highly recommend New England self storage. They are professional, helpful and a very friendly staff both in person and on the phone. Thank you guys for your service.

JOSE P. on

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Everything was good

Rosanne R. on

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Very friendly. Expleained everything clearly. Answered all my questions.

CANDACE B. on

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Very clean and very polite

ADNEY M. on

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Facility was semi closed wasn?t able to open a unit in my name. Was able to open a new unit under my sisters name who was an existing unit holder.

FREDRICK W. on

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Everything was super easy. I made the reservation online and Christina called me to confirm. When I came to the facility, she showed me several units so I could decide on the right size.

JENNIFER B. on

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Nice facility. Good service. Don?t know how great it wil be until it?s done, I suppose

TAYLA D. on

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Christina at the front desk was so kind, patient and helpful. I also really appreciated the fact that the units are located inside. Feels safe and secure. Thank you.

MATTHEW P. on

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Very easy to access. Great staff who were thorough yet concise and extremely helpful. Storage unit is exactly as described, clean, and secure. Excellent.

KRISTINA M. on

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This reservation was cancelled. However, I did contact the site directly to confirm the cancellation and they were professional, curteous, and helpful.

ALYSE N. on

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Christina was very helpful! The facility is clean and they have carts available for use, but the tops of the units are only covered with chicken wire so they are not fullly closed in

KERRI E. on

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Everyone at the facility was very helpful

CANSU A. on

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Helpful employees, okay facility.

CATHERINE W. on

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Facility was clean staff was friendly

SANDRA C. on

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Excellent customer service and easy to load in and out.

TAG T. on

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Very friendly staff.

EMILY S. on

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Nice facility, easy access, friendly service!

ANTHONY S. on

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This location is conveniently located near the RI-MA line. Despite still being under construction while they add new storage, the location is quiet, clean, temp controlled, and easily accessible.