Trailer Rental & Towing in Pawtucket, RI at New England Self Storage
(U-Haul Neighborhood Dealer)

158 reviews

105 Bates St   Pawtucket, RI 02861
(At the Corner of Bates and Roosevelt)

(401) 334-2279

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(401) 334-2279

105 Bates St
Pawtucket, RI 02861
(At the Corner of Bates and Roosevelt)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 3 pm
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Pawtucket, RI 02861

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

158 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
2.0

There was a used face mask on the dash, and a empty pack of cigarettes and leaves in the back of truck. Online pick up and drop off was a nightmare to use. Never again.

Nathan L. 
Rating:
1.0

Waiting for customer service to call me 5088409091

Lakin M. 
Rating:
4.0

I had a great experience

Candi R. 
Rating:
3.0

Is extremely difficult to rent a truck on line,because the frequent time that ask you to take a photo of anything to proceeds the application and make you lose a lot of time, sorry but I won't do a rent a truck on line, you should give a customer and easy way to do so!!!

Federico V. 
Rating:
5.0

Excellent service

Eugene H. 
Rating:
5.0

The representative on duty was very kind and helpful and provided me with some good advice to help me prepare for driving a UHaul truck for the first time. Thank you!

Benjamin F. 
Rating:
3.0

It was fine. Some signs to make it more clear where to park would be appreciated.

Daniel G A. 
Rating:
5.0

My rental process was done remotely. The attendant on duty could not have been any nicer as I fumbled through the process. The vehicle was brand new and in amazing condition.

JAMES K. 
Rating:
2.0

I ordered the smallest uhaul truck. I get to the location and the keys were never put in the box so then I had to take a bigger one. I appreciate that they had a truck at all but I ordered a small one because I have a tight driveway. With the bigger one it made it a lot harder to load and unload than it would have been with the truck I ordered.

Ariana B. 
Rating:
3.0

As I walked into the facility I noticed it was disorganized compared to the Bronx store I left a few hours before. As I walked to the counter the woman was sitting there on her phone or iPad and it was almost as if I was interrupting her. She took my name and started looking up my information and then got a phone call and proceeded to help a customer on the phone with pricing for a storage unit rather than finish helping me. It wasn't till I did a little huffing and puffing that she told the person she would call them back. Then after she hung up the phone she started doing a bunch of clicking on her computer. For a good two minutes not saying a word to me. I finally asked her if she was able to find my information and she said “yeah I'm doing it now.” Just not a very professional atmosphere or exchange.

Josie R. 
Rating:
3.0

Drop box inaccessible

James C. 
Rating:
3.0

When you reserve 2 pieces of equipment online a week before and then reconfirm the morning of you should have the dolly's that were requested.

Joshua C. 
Rating:
5.0

Thsnks

YAMILE D. 
Rating:
4.0

None at this time.

Sara C. 
Rating:
5.0

The employee at the counter very helpful and friendly I was very pleased with the service at this location.

carlos A. 
Rating:
3.0

The customer service people at 105 Bates Street, Pawtucket, RI, although very nice to us, gave us the wrong drop off location. Perhaps, they were led by the automated computer program that directed us to the wrong drop off location. In fact, the drop off location at 560 Bank St. Waterbury, CT was closing and if we were any later, we would have lost a great deal of time finding the correct drop off location at 169 Meriden Rd, Waterbury.

Eugene R. 
Rating:
3.0

I did an after hours pickup. The dolly I rented was not put in the uhaul. And the after hours way of Picking up a truck is ridiculously difficult. Was my worst experience by far with renting uhauls.

Donna M. 
Rating:
5.0

Nothing to improve in our experiences so far!! :)) We have had a great experience with the few times we have rented trucks for New England Storage on Bates St. Pawtucket, RI 02860. We also rented 2 Storage units at the same place. The lady Christina was excellent & also has a great personality. She also was very knowledgeable in her job. Thanks for a great job!! Sincerely

Steve R. 
Rating:
5.0

Good Service

Alberto X. 
Rating:
5.0

very helpful and personable staff

Mario G. 
Rating:
5.0

Truck was not swept out but no big deal with me. Also, forgot to report that a little light is on in the dashboard area indicating something is amiss. The little orange light looks like a little trailer.

Susan P. 
Rating:
5.0

The woman at the desk with the dark brown hair (I forget her name) was super nice and helpful. The process took less than 5 minutes to get the truck I needed. Definitely will return to this location.

Alex B. 
Rating:
5.0

Amazing service and very clean truck!

brian G. 
Rating:
5.0

Interior restroom could use a little work (its an old mill building and it shows)

Bennett H. 
Rating:
5.0

Very friendly , courteous and accommodating. Will definitely recommend to family and friends. Thank you so much for accommodating me today.

Linda B. 
No reviews have been submitted for this location.

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