Tire pressure was low has 10 psi in it
THERESA F
Customer Reviews for New Frontier Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have loved this location since Kennedy was there! Jasmine Jones was fantastic! She was quick and efficient and made the whole process. Very easy! Jasmine is a great representative for U-Haul!
DAWN PCustomer service rep was very nice and professional.
MONTE DWe ordered a 20 foot truck and ended up costing me so much more money because it took them twice as long to move bc only a 10 ft truck available even though they guaranteed a 20 foot truck. Each time we order from this location there seems to be an issue. I thought that since they were under new management it might be better but no it was not.
AUSTIN MIf you want to improve for the next customer you need to hire more people like Jasmine! She was absolutely amazing! Her professionalism was over the top! Thank you Jasmine.
DEREK ZThe straps on the trailer that goes over the tires were torn in half on both sides should have been replaced Plus they didn’t have the truck and tailer ready for me when i went there to pick
BOBBY CWe were told to return to the storage area known as Blue Sky. Our GPS took us up a narrow road to a U-Haul storage area. It was after hours and we could not contact anyone. We dropped the trailer and removed our vehicle. We left the trailer at the gate. Two days later we had the 26 foot van unloaded and returned it to the same location. The trailer was still there. We called the number on the gate and finally someone answered. Evidently the return place was at a different address. We drove to that address and returned the van. We then returned and hitched up the trailer and returned it to the same place. The person at that lot was very helpful and he was not at fault. I would implore U-haul to make this return area more GPS friendly to avoid the problems that I had. Also whoever owns that franchise or property---suggest that they leave a message on how to contact--all my calls went to hang up. I again wish to say that the person at the lot was very helpful and not his fault. U-Haul 800 number needs to get the GPS figured out.
steven b