Hard to see where lock box was and basically sitting in the middle of nowhere
Joni B
Customer Reviews for New Furniture Factory LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not know how heavy the hitch was. Could not lift it up on the ball on my SUV. No help was offered. I had to ask for help. They were closed on the day we returned it. My wife and I could not lift it off the ball. Called u-haul support and they were useless. He kept telling me to check to the app to see if it was open or if it had after hours check in. Frustrating when he tried to transfer me to road side assistance call dropped. I end up having to use some bricks, wood, and my car jack to get it off.
SAMUEL RThey were great with the truck drop off. They guided me through the best they could letting me know that the location i picked up the truck at shouldn’t have trucks cause they’re not doing it correctly.
Lemeisha HThe gentlemen in the furniture store were friendly and quick to help. The truck was clean and seemed to be in good shape. Surprised at the lack of cruise control for being quite a new truck, but otherwise it was great. Somehow, despite reserving a 10 ft truck a week in advance, I was notified the day before pickup that a 10 ft truck was not available and I would be "upgraded" to a 15 ft truck. This was not preferable because of the increased cost of gas and additional difficulty for parking and unloading. On top of that, Uhaul will charge me an arm and a leg if I bring the truck back with less gas than when I picked it up, but if I bring it back with measurably more gas than when I picked it up Uhaul just shrugs and says thank you. This is theft and should be illegal. I'm sure whoever reads this, if anyone does, will just smirk and pat themselves on the back. Enjoy it while you can. People are no longer willing to accept corporate greed and you will pay the price for what you've done.
Benjamin FThe guys were great the people on the phone calls were great! My only problem was the app sign in process was awful app kept resetting
Eugene LVery easy transition very good customer service
Penny DFrom picking up the trailer to dropping off, great customer service. Thank you
SHARAE LGood service and advice
MARK SVery courteous and friendly service.
Randy GGreat service and very friendly.... thank you for that!
LaDawn AAll I did was drop it off at this location but they were very friendly
david rexcellent care and service. The two gentlemen who served us were very friendly.
LUIS SNever been charged per mile when renting from actual Uhaul facilities. So it was just more expensive than I’ve ever paid before. Next time I’ll definitely go to a Uhaul location
Tyshawn SGreat service and very friendly.
Ariana GNice n friendly customer service Building was very clean
DONNA SVery nice clean environment the individuals were very nice and friendly
DONNA SGreat experience!
Damon VEvery things was ok, it could have been a little cleaner than it was, but ,I would used it again and recommend its to my friends and family. I am please with the U-Haul and I will not let a little dirty stop me from using the U-Haul the truck again. I am please with the location you're in. Thank You
Helen Wno problems great experience
Richard CNothing, perfectly fine.
Lawanda MLocation was closed but very safe and easy to access.
Robert HThe trailer was dirty inside. The gentlemen that helped me hoo the trailer up was very kind.
Dave GStart doing discounts or start up a cloud where there can get 10’20 percent off on there third rental’s
CATINA WOwners of the store were friendly
Wesley CUhaul is a secondary business at this location. I don’t like it when Uhaul makes me travel so far for pickup and drop-off locations.
Mark SHave a list of landfills and dates they open for in town moves.
jaquese lEasy quick transaction and return. Very friendly staff and helpful in attaching/detaching trailer.
Lisa Sthe service was great , and they helped me save at least 60$
Lance RThey were very helpful.
TANGILA MI was falsely accused of not returning the trailer I rented. After asking me twice where I left it, they finally found it. I called to follow up and dude had a tone and an attitude towards me.
CHRISTOPHER JThe only place I enjoy renting from. Easy fast and great service
JOSH HGreat service. The guys were very helpful with all my questions. Will definitely be back to rent from them again
JOSH HStaff was very friendly. Everything went smoothly and fast.
LASHAY HThe guy tried to over charge me for no reason. And I returned the u haul 3 hrs early. I feel like he tried to scam me
Christopher SPlease don't recommend anymore the company we selected to help us to move in your website "true moving specialist", this guy who was coordinating didn't tell the two people who arrived the right information, they told us that they answered an add on Craigslist! I needed two men and they sent a man and a small 100 lbs woman so basically I helped the guy move my stuff. I have children in my home, there was no background check on the people who came to help us move. The person who hired him has no idea who they are, what if the people who contacted him were dangerous and had other intentions when accepting the job? Thank God these people who worked with us are were safe I guess and there were no issues. Like I said, the way that company works is irresponsible, dangerous, and disappointing to say the least. Please stop allowing this company as part of your list is my recommendation. I allowed trusted them because you have them on your website as an option to choose from.
Jose PAfter the representative got me checked in he gave me the keys for the truck. I asked if he was going to move it and hook up the trailer and he said no you can do it. That is the first time I have ever had a U-Haul location not hook up the equipment. In fact most places have everything hooked up and waiting when I arrive. The truck was dirty on the inside of the cab and the cargo area. When I hooked up the trailer and connected the lights I checked to make sure they worked. The left turn signal wasn't working but was on when the headlights were turned on. I unplugged the wire connector and noticed one of the prongs was damaged. Since no one from the location was there to help, I had to take a new light extension cable off another trailer sitting next to mine. Horrible service!!
Marc WMake sure it's clean for the next person it had a lot papers from previous renters I'm assuming
CHANDRA S