Customer Reviews for New Furniture Factory LLC
(U-Haul Neighborhood Dealer)

318 reviews

1464 E Main St   Rock Hill, SC 29730

(803) 335-4250

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 335-4250

1464 E Main St
Rock Hill, SC 29730

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep doing what you are doing!

Gilbert B. 
Rating:
1.0

I was robbed by the people working there. I paid $50 for a 10' haul. Put charges on my account that I declined. I will not be recommending Uhaul to anyone else. I will take my business to another moving truck company.

Ula C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Jhonathan V. 
Rating:
5.0

Customer did not leave a comment.

Faramarz A. 
Rating:
5.0

Customer did not leave a comment.

Mac A. 
Rating:
1.0

truck was filthy and disgusting

Ernest W. 
Rating:
5.0

Customer did not leave a comment.

Homayoun A. 
Rating:
5.0

Customer did not leave a comment.

LaShaunita C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Faramarz A. 
Rating:
5.0

Customer did not leave a comment.

levi H. 
Rating:
5.0

Customer did not leave a comment.

Nancy T. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Zakiya P. 
Rating:
5.0

Customer did not leave a comment.

RONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Joyce W. 
Rating:
1.0

Our truck that we had reserved was not available, the staff at the pick up location was not knowledgeable at all of the process. Lots of miscommunication which set us back 2 hours!!! We had to hurry because we had a limited time to hand over keys from our old place. Moving is stressful alone, the rental of a truck shouldn't be!

Moises M. 
Rating:
5.0

Customer did not leave a comment.

Lakendra M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Diannia P. 
Rating:
4.0

Customer did not leave a comment.

Gerry W. 
Rating:
4.0

Customer did not leave a comment.

Clarence W. 
Rating:
5.0

Customer did not leave a comment.

angela S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Excellent service 👍

Rogelio M. 
Rating:
5.0

Best

YAMIL Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Location was great however I rented/required a furniture dolly for my move and they did not have one while U-Haul let me reserve one. I called uhaul they were no help. Told me to wait until 10am when store opened and see if they had one (they do not carry these at all). Never apologized or were able to help me get one. Set back my moving 1.5 hours waiting on them to open and severely slowed down progress having to work without dolly. Location is great, uhaul customer service is no help.

jessica R. 
Rating:
5.0

Great service

Andrew H. 
Rating:
3.0

Have some one here to check in

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Cindy W. 
Rating:
4.0

The man was friendly and seemed to know what he was doing.

Christopher R. 
Rating:
5.0

Although I had a good experience with this location I did not have a good experience with U-Haul and booking my equipment. Pickup dates and availability online were not accurate. Original pickup location which we booked was changed after booking. Our equipment return date we booked online was also changed which caused a great deal of trouble for us. P although I would recommend this location to a friend I would not recommend booking with U-Haul online.

Michael S. 
Rating:
2.0

The air didn't work. Only blew out of the defrost vents. On a 90+ degree day it sucked.

Devan R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Julius D. 
Rating:
3.0

Can't really comment, drop off was done after hours so no interaction with any employees

Andre S. 
Rating:
4.0

Customer did not leave a comment.

Jacob E. 
Rating:
5.0

Son-in-law said it was quick and easy to return the trailer.

Timothy B. 
Rating:
5.0

Customer service was great! Efficient and quickly rented,

Nancy T. 
Rating:
5.0

My rental did not originate from here. However the person that accepted the return was polite to me.

BRENTWINFIELD M. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

KENTON J. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

gregg S. 
Rating:
5.0

Their were 2 employees at the furniture store that helped us rent the truck. They were very friendly and answered all our questions both times we rented the truck..we will be moving within the next 2 months and will need the 16 ft truck..hoping to get a deal for that one.. Have a good night and thank you

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Faramarz A. 
Rating:
5.0

The truck was clean but it has a problem with the transmission when i tried to up shift it down shifted and it didn't have the micanical part to raise the seat for us short people it looks like it had one at one time and someone took it out i had to use a pillow..other than that the service was great the guy who took care of us was courteous and friendly..will definitely recommend this company for u hall..please have someone look at that transmission Thank you and have a nice day..

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
4.0

Explain the contract and show me around the truck

Jeff M. 
Rating:
1.0

Computer charge system down. Was told they would take cash. But extra $100. Then they gave me key and said key matched my truck. Left. They gave me wrong key. Then wanted me to come trade trucks for their mistake. Told them no. They sent man with correct key to my house. One man. He could not get truck and I was not traveling to get second truck. Two hours later I have a truck. I had to pay 4 movers $20 and hour, for two hours that UHaul cost me. Horrible experience.

Jill R. 
Rating:
5.0

Customer did not leave a comment.

Tanyia M. 
Rating:
5.0

Repeat customer and always satisfied!

lori H. 
Rating:
2.0

Clean the inside of the cab and hauling area.

Aduri P. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Beverly G. 
Rating:
5.0

The folks at New Furniture Factory are very efficient and professional. I've used them numerous times and always get the same great service.

Jim F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

Completely dissatisfied, made me drive to another city 30 minutes away after being told I had options to drop it off at different locations. Called customer service to help change the location of drop off left me on hold so long I just drove it to the next city. Do better U-Haul

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Jarod J. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Ian W. 
Rating:
5.0

Customer did not leave a comment.

Tirelle R. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

Very friendly people, and a nice furniture store also

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Everything was awesome and they handled everything professionally especially going through COVID-19. Thank you and also like how they were clean. They also made sure to be safe.

Ryan D. 
Rating:
2.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Kirk B. 
Rating:
3.0

The place while offering Uhaul trucks dont have any uhaul supplies which is a negative. The truck was not swept out and they left one of the cardboard signs in the truck so not really next user ready.

Jason K. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
3.0

The service received from the pick up location was very friendly. My complaint is the condition of the truck. The front end shook each time the brakes were applied, there were squeaks and grinding noises constantly. Most unpleasant driving and traveling experience.

Alan C. 
Rating:
5.0

Fast and friendly service.

Edward V. 
Rating:
4.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

FRIENDLY AND COURTEOUS

Dominique M. 
Rating:
5.0

Very well mannered in business. always ready to help with your needs and would certainly recommend these people to family, friend, or foe.

Viola C. 
Rating:
5.0

Make sure before renting truck has been swept prior to the next customer renting

Latasha W. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

I dropped trailer off at 6 am, I received the receipt that morning, everything was taken care of with the after hours drop off.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Lakishia M. 
Rating:
3.0

Customer did not leave a comment.

Kent F. 
Rating:
5.0

Customer did not leave a comment.

Julian H. 
Rating:
5.0

Everyone was so nice and welcoming. I will definitely return again. Thank you everyone!!??????

C Andrea R. 
Rating:
5.0

The representative went above beyond leasing us the right truck for ours short moved on short notice. Thanks job well done.

Samuel B. 
Rating:
5.0

The Rock hill, SC location pick up helped us out tremendously on timing of pick up. Great people & service was outstanding. They went above & beyond what they had to do. And they made a hectic situation work. It was very much appreciated.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Darin S. 
Rating:
5.0

Customer did not leave a comment.

Dusty C. 
Rating:
1.0

I reserved one that was 5 miles from my house. When I got there they had relocated my reservation 20 miles away. So not only did i have to waste my time in driving to pick it up, I had to pay all those extra miles!! I think there should be some kind of discount for the inconvenience.

Kori L. 
Rating:
5.0

Customer did not leave a comment.

Faramarz A. 
Rating:
5.0

Always amazing customer service!!!! Always has what I need!!!

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

MARION C. 
Rating:
3.0

I say the equipment was clean referring to where things are loaded but the cab of the truck could use a good scrubbing and the windshield could have been cleaner

Beth A. 
Rating:
5.0

You can't improve perfect.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
No reviews have been submitted for this location.

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