Customer Reviews for New Hope Storage
(U-Haul Neighborhood Dealer)

335 reviews

9300 52nd Ave N   New Hope, MN 55428
(Service road past Shell Station - Take first right on 50th)

(952) 466-6213

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(952) 466-6213

9300 52nd Ave N
New Hope, MN 55428
(Service road past Shell Station - Take first right on 50th)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had some items to get dumped today so I found U-Haul online and they had a truck ready for rental. The sie was New Hope and it was right on time!

LESLIE G. 
Rating:
5.0

Would be nice if online check in had an expedited pick up process or priority at the scheduled pick up time. But the woman at the desk was super nice and got me going as quickly as she could. Strong customer service. Thanks!

JOSEPH Y. 
Rating:
3.0

I requested a dolly and two wheel cart. When I picked up the truck they were not there. I noted this during the online check in process and provided photo evidence but I was still charged at checkout. I emailed them speaking the charges but have not heard back.

Thomas M. 
Rating:
3.0

I did not receive the equipment I paid for. There was no one to reach about it. After hours should not mean no help

David D. 
Rating:
1.0

I will be calling in the morning to refute the amount charged for this rental.

Amy D. 
Rating:
4.0

It takes a long time to pick up the truck with all of the picture taking and such. I am not sure I would do it this way again.

Cheryl S. 
Rating:
1.0

Customer did not leave a comment.

Treva G. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Daniela M. 
Rating:
5.0

The store opens at 9am. There was no one on site until 9:15. There were 3 groups of people waiting and watched them pull in and open the door. The agent was very friendly and professional so, not a big deal she was a little late.

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

Chris W. 
Rating:
3.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

The lady who helped me was awesome. I think this was a pretty great experience and I would definitely rent from here again.

JANELLE R. 
Rating:
5.0

Customer did not leave a comment.

Beth S. 
Rating:
5.0

Very good service.

Todd F. 
Rating:
5.0

I had amazing customer service. She went above and beyond and made the experience very good for us.

Paul H. 
Rating:
2.0

Location is very small and full of non uhaul business.

Craig B. 
Rating:
2.0

Customer did not leave a comment.

Jeremy L. 
Rating:
1.0

The building was locked and no one was there during hours stated on the door that said they would be open.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
4.0

Excellent service and so easy

Todd H. 
Rating:
5.0

The driver's side view mirror could not be adjusted so I could not see behind me to merge or change lanes.

Michael M. 
Rating:
5.0

Fast check out which was impressive

Andy M. 
Rating:
5.0

Thank you

stephen S. 
Rating:
2.0

Dolly was loose in back on pickup. Employee was dishonest about gas in tank, leading to $72 fee that customer service had to rectify.

Shane H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

You guys did an awesome job helping me!!!

Shinny T. 
Rating:
4.0

Customer did not leave a comment.

PHOURASMY P. 
Rating:
4.0

Customer did not leave a comment.

Karly H. 
Rating:
3.0

Customer did not leave a comment.

Trevor B. 
Rating:
1.0

I paid for two extra days and was charged for two extra days when I dropped the trailer off a day early.

PATRICK L. 
Rating:
4.0

Customer did not leave a comment.

Maria Fatima B. 
Rating:
5.0

Dash lights were out and tow haul would get stuck on.

DYLAN S. 
Rating:
5.0

Customer did not leave a comment.

Sergey S. 
Rating:
4.0

Dropped off after dark and had no issues with online drop off. Easy! Well lit parking lot.

Grant E. 
Rating:
3.0

Customer did not leave a comment.

Slava G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
5.0

Great customer service, unit was exactly as advertised.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

COLE E. 
Rating:
5.0

Customer did not leave a comment.

ANNE S. 
Rating:
3.0

Customer did not leave a comment.

PATRICK Q. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

I can't think of anything else at this time because I was satisfied with the service.

LAMECK ONDERI M. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
2.0

Customer did not leave a comment.

mitchel S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

The vehicle pulled bad to right, was a struggle the whole way

Chad C. 
Rating:
5.0

Customer did not leave a comment.

KENT DAVID M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN J. 
Rating:
2.0

Tires on trailer were worn out. Worried about a flat for three days

Scott F. 
Rating:
5.0

Fine

Erik S. 
Rating:
5.0

Always get a vehicle available so that customers will not have to wait just like I didn't have to wait. Service was excellent.

Nathaniel B G. 
Rating:
5.0

Customer did not leave a comment.

KENT DAVID M. 
Rating:
5.0

Service was outstanding!

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

CARTER R. 
Rating:
4.0

Hreat equipment and help

Robert T. 
Rating:
5.0

It was great.

Kristi S. 
Rating:
5.0

I was supposed to get an email receipt and I haven't received it yet . Dropped it off around 5:30

RANDY W. 
Rating:
3.0

The only issue I encountered was with the reservation itself. I originally selected St. Michael, MN as the pick up location. The actual pickup location was first scheduled for Crystal, MN, and then New Hope, MN. This information was not communicated until the day before my pickup. The latter locations are a significant distance from my home, and due to the varying hours of operation, this created some time compression issues. The dispatcher explained that when reservations are made, the selected pick up location is a preference only. It would be helpful to have this called out more prominently in the online reservation process. Apart from that, my experience was good overall.

Richard W. 
Rating:
1.0

I rented it for 24hrs. 7.30 am to 7 30 am The office didn't open till 9am . No text for self check out. The lady said I can return the truck anytime Sunday. Later I got text saying I had to return the truck by 6.30 pm The truck was empty on fuel when I rented. Barely made it to gas station.

Prasanna D. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

Sheri L. 
Rating:
1.0

I chose an in person pick up when I reserved the equipment. When I went to the location at my pick up time the office was temporarily closed for lunch.

Michael D. 
Rating:
4.0

I live 4 miles from the uhaul in Brooklyn park which on any given day when you drive by there are at least half a dozen 5x8 trailers in the parking lot, now mind you I reserved this trailer at least a month in advance. I get a call from Uhaul and they want me to go to long lake for a trailer (almost 16 miles away) I get there this guy tells me the trailer is out back...I say can you hook it up for me...he says I guess I could do that...get out back there's no trailer...call uhaul they say there's a trailer in new hope (almost 15 miles from long lake) ok so I go there...thank goodness for Libby who worked there, had a trailer and hooked it up for me.

LYNETTE S. 
Rating:
4.0

Very good customer service!

Pang V. 
Rating:
5.0

No comment.

EVELYN C. 
Rating:
1.0

Stop charging fraudulent $600 cleaning fees.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Sheri R. 
Rating:
3.0

Improve the parking area, it is severely cramped and crowded.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Najam R. 
Rating:
5.0

Had to go to further location from original rental site to obtain truck needed but got the truck needed!

JAMES M. 
Rating:
5.0

Very Professional.

MYLES N. 
Rating:
4.0

Customer did not leave a comment.

renee B. 
Rating:
5.0

Simple drop-off process; it was a Sunday so no one was there....but the directions on line were relatively simple (once I remembered the password to my account)

Sam J. 
Rating:
5.0

They guy the guy that helped me get the truck was amazing and very helpful, the guy that helped me return the truck was amazing and very helpful as well, would definitely recommend to a friend

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Abigail C. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Love the online check-in and the social distancing this location used, very well run!

Peter M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

I appreciated the ability to drop my trailer off after hours! Thanks.

Troy L. 
Rating:
3.0

Remote location, no issues or problems encountered.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Carl P. 
Rating:
5.0

Customer did not leave a comment.

Jere M. 
Rating:
3.0

I reserved a trailer from the Plymouth location and they did not have the trailer available, and told me to call u-haul. I called and they changed the reservation the the new hope location for a 9:00 am pickup. I arrived at the new hope location a little early and I had to wait for over an hour for an employee to arrive at the location. Overall nothing was unacceptable, but there was a lot of hassle for a trailer.

Corbyn C. 
Rating:
5.0

A little difficult to locate.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Elden P. 
Rating:
3.0

When returning rented moving blankets the customer should not be required to fold all of them themselves. They have already paid for the rental, the staff should be energetic enough to fold moving blankets upon return. The customer is already paying half the cost of the blankets just to rent them, and the staff is too lazy per corporate policy to take care of returned items? Ridiculous. Your computer system is pathetic. Both upon rental and return the staff could not figure out how to use the computer system to do a simple rental and return, truly, a paper system would have been much faster and less of a hassle. I do not blame the staff, but the poor design of the system itself and it's numerous malfunctions, for wasting my time. Next time, I may use a competitor as I had moved and had to drive all the way to the rental location to return my product. Usually, when I rent items, I am allowed to return to any store location. This was the experience of a customer who simply rented moving blankets, I cannot imagine renting blankets, a truck, and a dolly and trying to watch everyone bungle over that transaction while having the hubris to insist I "fold my own blankets" upon return. Where is the service the staff literally did nothing.

William S. 
Rating:
2.0

Had to back up trailor into a crowded space.not easy,the personnel could not get dolly out of trailor ,bad knee

bill F. 
Rating:
5.0

Mandy out of Minneapolis told me change the location at the last moment. She was very efficient and concerned that I got a trailer to use. Not sure what office she is out of. Spoke with her on the phone.

MIKE P. 
Rating:
5.0

I had a terrific experience with the whole process- the rep was very helpful and flexible with my moving needs. I would highly recommend this location to anyone. Steve Tragner

Steve T. 
Rating:
3.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Rajendran P. 
Rating:
5.0

None. Nice people to work with.

Susan R. 
Rating:
3.0

The experience with UHaul overall was awful!! We rented the truck for my brother in law over the phone via 800 number. I specifically asked her about the charges that will be charged on our credit card. She said it would not be charged til the truck was returned. The location was changed without asking us first. I called the New Hope location to confirm pick up time and what my brother in law needed to bring. He said a DL/CC. However I said that we are paying for the truck rental and I gave the CC number to the reservation agent. He said since there was one on file he did not need to bring it. Then when my brother in law picked up the truck, he was charged! Which was a huge inconvenience because we were paying for the truck because he did not have the funds. The Field Manager from the New Hope location was suppose to call me, but did not. I had to call the 800 number this whole process took me an 1 1/2 hr making phone calls, so my brother in law could get his money back. It was a terrible experience!!!

Ben T. 
Rating:
4.0

Customer did not leave a comment.

Brian J. 
No reviews have been submitted for this location.

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