Customer Reviews for New Hope Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Deb was the best! She was very helpful and kind and made the drop off quick and easy.

Rating:

2.0

The worker at the New Hope Mayflower desk... she is not a happy camper. Otherwise this could have been "average" The software holds you back from excellent. It's to unreliable to feel "good." Meaning, I want to document my equipment was returned in good order, and that wasn't possible. I went through the image process several times at the return. It took 5-10 minutes for your scanning software to load and allow me to take a Drivers Lic image at check in. I had 3 bars of 5g cell, so that shouldn't be an issue. The software to check in was very slow. U-Haul Software, not necessarily the location. The UHaul software would not accept my images of the unit at self checkout (the images allow for proof of no damage and cleanliness. Unit was newer and worked well. When I picked it up the cab floor wasn't perfect, but wasn't an issue. I had the same issue when cleaning the rubber mats. Too heavy to move and some of the sand sticks to corners (not a big deal). Overall, a good service you provide, but some things to iron out.

Rating:

5.0

My experience was fantastic. The App is very useful!!! The customer service at the location was perfect (can’t remember her name). She was very helpful.

Rating:

5.0

Thank you to Deb for all you did for me.

Rating:

3.0

When I arrived they couldn't accept my truck because they were full, so the attendant tried to send me to a different location (I reserved the truck 2 weeks in advance and I got it 2 days before returning it and in both printed papers were the same dropping localation). I complained and finally I ask if they will going to be responsible for the equipment when I drive to the new location. The attendant finally accepted my vehicle, but she wasn't happy nor me.

Rating:

1.0

The guy at the Uhaul didn't know anything about the trailer we rented and the hitch we could use. I got no instructions of what to do when dropping it off and I won't be going to this location again.

Rating:

4.0

I got charged seven dollars for furniture, dolly and seven dollars for the truck Dolly and five dollars for some moving blankets. The furniture dolly in the blankets were not in the truck and I did not use the truck dolly. I was charged $19 for stuff I didn’t use. The whole purpose of the truck was the move and I needed the blankets and the furniture dolly so very frustrating. It wasn’t there.

Rating:

5.0

Deb was awesome and very accommodating! I’ve been to other u-haul locations, but this one great because of Deb!

Rating:

5.0

There was a dent in the side of the truck that was not marked when we picked up the truck, but the attendant at the location came out and marked it really quickly.

Rating:

1.0

Customer service at the New Hope site was awful. From the second I walked in the door, it was obvious the woman didn't want to help me. She told me she didn't normally work for UHaul, but instead worked for the moving company next door. Basically, she gave me the keys and left me on my own, telling me I needed to inspect the vehicle before I took off, and told me that I could use the app to do so. I couldn't find where to do that on the app, so I returned to the office to ask how to do it; she was annoyed and told me she didn't know anything about the app. When I came back yet another time, to report damage, she said "This is too much!" and treated me like a fool. I'd never rented a UHaul before, and I needed to figure out how to operate the vehicle on my own. I never did figure out how to use cruise control. I will NEVER pick up a vehicle at that location again.

Rating:

3.0

Truck was filthy and no customer parking allowed on site.

Rating:

3.0

The uhaul check in process is flawed. The review shouldn’t be geared towards the location. I already completed my pre check in, took pictures of my ID. Then to get the truck, I had to do it again. Then it makes you add another contact in to be called to verify yourself. What happens when someone doesn’t have friends or family? That REALLY needs to be reconsidered. It was sooooo inconvenient

Rating:

2.0

Reservation was for 1 pm. I showed up at 12:55 pm and there was only two parking places both of which were in use. The remaining street parking were all marked no parking. After parking in a no parking zone, I went to the office only to find it was closed and didn’t open until 1. At about 1:10, person showed up. She helped me rent the trailer, and there was no problem other than I felt like I was renting from fly by night rental. I would have preferred to deal with the normal U-Haul center down the road instead of this location.

Rating:

5.0

The person that was supposed to be there was not. I called the number on the door to find out how to return the vehicle since he wasn't there. Not a good representation of your customer service.

Rating:

5.0

The New Hope location on 52nd had GREAT lady at the front desk....she was SO NICE AND SO helpful...we would go there again. THANK YOU_____!!!

Rating:

2.0

The lady at the front counter didn’t extend my rental as I had requested she said did it and once I brought it to return it they mentioned to me that I brought the vehicle late very dissatisfied with the poor service that was done at the new hope location.

Rating:

4.0

The only "issue" was that I was renting the truck for only a couple of hours, and they have signage stating that no personal vehicles can be left on the property. I was not aware of that when I booked, so I needed to find a place to park my car while I used the truck. Fortunately, the attendant allowed me to park back in the lot where the trucks are kept, but made it clear that was an exception to their rule. For those of us who are one-manning little jobs and only need a truck for a little while, it would be very helpful to have a spot to leave our vehicle.

Rating:

2.0

nothibg

Rating:

1.0

Highway robbers

Rating:

3.0

Returned after business hours and didn’t have the costumer contacted us back. We just follow the instructions in how to return after business hours in the parking lot.

Rating:

3.0

I was disappointed with a few things. The woman who checked us in told us the truck was full of gas and to ensure it was full when we returned it. When we checked the fuel gauge, it was below the full line but I assumed that must be where “full” was for the vehicle since the woman had so strongly said it was full. We put 9 gallons of gas in before returning the truck. We only drove 22 miles. There is no way we used 9 gallons of gas. And sure enough, the fuel gauge was much higher. This felt very shady. Additionally, we returned the truck after hours and did it realize that there would be an ask for pictures. We were trying to be efficient so I competed the steps online while my husband returned the key. Little did we know that the third step would be providing pictures. That should have been a step one or it would have been nice if it had been outlined up front so we knew to keep the keys. At 10pm this was not a stresser we needed. Thanks!

Rating:

5.0

Service lady was exceptional. My 6yr old daughter got stung by a bee just walking up to the steps & the lady pulled out a first aid kit, talked to her, and helped her feel better. She even led us out a back way to the parking lot to avoid going by where there could be bees since my young daughters were scared of getting stung again. She went way above and beyond what she needed to do.

Rating:

2.0

Over 45 min wait to check out trailer. Lights did not work. No one was around when I went to return. I stood in the office and called the office number. No answer. The woman working was apparently in a truck. Invest in a cordless phone or forward to a cell when away from the desk.

Rating:

4.0

The office was closed so I dropped off the keys in the drop box. Didn't have any issues other than knowing where to park the uhual truck. Space was limited for a 20 foot truck.

Rating:

5.0

have trailers available at more locations

Rating:

5.0

This is my second time using this location within a month. The lady at front desk Megan was very helpful and very pleasant. I will always go there. Customer service is amazing.

Rating:

1.0

The Uhaul website is terrible. It filled information incorrectly after I had entered it correctly. The New Hope location employee said they could not find the unit I returned on the date scheduled. I was charged an after hours fee but was not made aware of this fact ahead of time. I waited 20 minutes to pick up my rental while the office door was locked with a sign saying the employee was "in the back." When he finally did arrive in the office he smelled like an ashtray. This experience was an absolute disaster. I will NEVER use Uhaul again.

Rating:

5.0

Very efficient and helpful hooking up and explaining.

Rating:

5.0

I had some items to get dumped today so I found U-Haul online and they had a truck ready for rental. The sie was New Hope and it was right on time!

Rating:

5.0

Would be nice if online check in had an expedited pick up process or priority at the scheduled pick up time. But the woman at the desk was super nice and got me going as quickly as she could. Strong customer service. Thanks!

Rating:

3.0

I requested a dolly and two wheel cart. When I picked up the truck they were not there. I noted this during the online check in process and provided photo evidence but I was still charged at checkout. I emailed them speaking the charges but have not heard back.

Rating:

3.0

I did not receive the equipment I paid for. There was no one to reach about it. After hours should not mean no help

Rating:

1.0

I will be calling in the morning to refute the amount charged for this rental.

Rating:

4.0

It takes a long time to pick up the truck with all of the picture taking and such. I am not sure I would do it this way again.

Rating:

5.0

The store opens at 9am. There was no one on site until 9:15. There were 3 groups of people waiting and watched them pull in and open the door. The agent was very friendly and professional so, not a big deal she was a little late.

Rating:

5.0

The lady who helped me was awesome. I think this was a pretty great experience and I would definitely rent from here again.

Rating:

5.0

Very good service.

Rating:

5.0

I had amazing customer service. She went above and beyond and made the experience very good for us.

Rating:

2.0

Location is very small and full of non uhaul business.

Rating:

1.0

The building was locked and no one was there during hours stated on the door that said they would be open.

Rating:

4.0

Excellent service and so easy

Rating:

5.0

The driver’s side view mirror could not be adjusted so I could not see behind me to merge or change lanes.

Rating:

5.0

Fast check out which was impressive

Rating:

5.0

Thank you

Rating:

2.0

Dolly was loose in back on pickup. Employee was dishonest about gas in tank, leading to $72 fee that customer service had to rectify.

Rating:

5.0

You guys did an awesome job helping me!!!

Rating:

1.0

I paid for two extra days and was charged for two extra days when I dropped the trailer off a day early.

Rating:

5.0

Dash lights were out and tow haul would get stuck on.