Customer Reviews for New Hope Storage
(U-Haul Neighborhood Dealer)

294 reviews

9300 52nd Ave N   New Hope, MN 55428
(Service road past Shell Station - Take first right on 50th)

(952) 466-6213

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(952) 466-6213

9300 52nd Ave N
New Hope, MN 55428
(Service road past Shell Station - Take first right on 50th)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

COLE E. 
Rating:
5.0

Customer did not leave a comment.

ANNE S. 
Rating:
3.0

Customer did not leave a comment.

PATRICK Q. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

I can't think of anything else at this time because I was satisfied with the service.

LAMECK ONDERI M. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
2.0

Customer did not leave a comment.

mitchel S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

The vehicle pulled bad to right, was a struggle the whole way

Chad C. 
Rating:
5.0

Customer did not leave a comment.

KENT DAVID M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN J. 
Rating:
2.0

Tires on trailer were worn out. Worried about a flat for three days

Scott F. 
Rating:
5.0

Fine

Erik S. 
Rating:
5.0

Always get a vehicle available so that customers will not have to wait just like I didn't have to wait. Service was excellent.

Nathaniel B G. 
Rating:
5.0

Customer did not leave a comment.

KENT DAVID M. 
Rating:
5.0

Service was outstanding!

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

CARTER R. 
Rating:
4.0

Hreat equipment and help

Robert T. 
Rating:
5.0

It was great.

Kristi S. 
Rating:
5.0

I was supposed to get an email receipt and I haven't received it yet . Dropped it off around 5:30

RANDY W. 
Rating:
3.0

The only issue I encountered was with the reservation itself. I originally selected St. Michael, MN as the pick up location. The actual pickup location was first scheduled for Crystal, MN, and then New Hope, MN. This information was not communicated until the day before my pickup. The latter locations are a significant distance from my home, and due to the varying hours of operation, this created some time compression issues. The dispatcher explained that when reservations are made, the selected pick up location is a preference only. It would be helpful to have this called out more prominently in the online reservation process. Apart from that, my experience was good overall.

Richard W. 
Rating:
1.0

I rented it for 24hrs. 7.30 am to 7 30 am The office didn't open till 9am . No text for self check out. The lady said I can return the truck anytime Sunday. Later I got text saying I had to return the truck by 6.30 pm The truck was empty on fuel when I rented. Barely made it to gas station.

Prasanna D. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

Sheri L. 
Rating:
1.0

I chose an in person pick up when I reserved the equipment. When I went to the location at my pick up time the office was temporarily closed for lunch.

Michael D. 
Rating:
4.0

I live 4 miles from the uhaul in Brooklyn park which on any given day when you drive by there are at least half a dozen 5x8 trailers in the parking lot, now mind you I reserved this trailer at least a month in advance. I get a call from Uhaul and they want me to go to long lake for a trailer (almost 16 miles away) I get there this guy tells me the trailer is out back...I say can you hook it up for me...he says I guess I could do that...get out back there's no trailer...call uhaul they say there's a trailer in new hope (almost 15 miles from long lake) ok so I go there...thank goodness for Libby who worked there, had a trailer and hooked it up for me.

LYNETTE S. 
Rating:
4.0

Very good customer service!

Pang V. 
Rating:
5.0

No comment.

EVELYN C. 
Rating:
1.0

Stop charging fraudulent $600 cleaning fees.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Sheri R. 
Rating:
3.0

Improve the parking area, it is severely cramped and crowded.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Najam R. 
Rating:
5.0

Had to go to further location from original rental site to obtain truck needed but got the truck needed!

JAMES M. 
Rating:
5.0

Very Professional.

MYLES N. 
Rating:
4.0

Customer did not leave a comment.

renee B. 
Rating:
5.0

Simple drop-off process; it was a Sunday so no one was there....but the directions on line were relatively simple (once I remembered the password to my account)

Sam J. 
Rating:
5.0

They guy the guy that helped me get the truck was amazing and very helpful, the guy that helped me return the truck was amazing and very helpful as well, would definitely recommend to a friend

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Abigail C. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Love the online check-in and the social distancing this location used, very well run!

Peter M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

I appreciated the ability to drop my trailer off after hours! Thanks.

Troy L. 
Rating:
3.0

Remote location, no issues or problems encountered.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Carl P. 
Rating:
5.0

Customer did not leave a comment.

Jere M. 
Rating:
3.0

I reserved a trailer from the Plymouth location and they did not have the trailer available, and told me to call u-haul. I called and they changed the reservation the the new hope location for a 9:00 am pickup. I arrived at the new hope location a little early and I had to wait for over an hour for an employee to arrive at the location. Overall nothing was unacceptable, but there was a lot of hassle for a trailer.

Corbyn C. 
Rating:
5.0

A little difficult to locate.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Elden P. 
Rating:
3.0

When returning rented moving blankets the customer should not be required to fold all of them themselves. They have already paid for the rental, the staff should be energetic enough to fold moving blankets upon return. The customer is already paying half the cost of the blankets just to rent them, and the staff is too lazy per corporate policy to take care of returned items? Ridiculous. Your computer system is pathetic. Both upon rental and return the staff could not figure out how to use the computer system to do a simple rental and return, truly, a paper system would have been much faster and less of a hassle. I do not blame the staff, but the poor design of the system itself and it's numerous malfunctions, for wasting my time. Next time, I may use a competitor as I had moved and had to drive all the way to the rental location to return my product. Usually, when I rent items, I am allowed to return to any store location. This was the experience of a customer who simply rented moving blankets, I cannot imagine renting blankets, a truck, and a dolly and trying to watch everyone bungle over that transaction while having the hubris to insist I "fold my own blankets" upon return. Where is the service the staff literally did nothing.

William S. 
Rating:
2.0

Had to back up trailor into a crowded space.not easy,the personnel could not get dolly out of trailor ,bad knee

bill F. 
Rating:
5.0

Mandy out of Minneapolis told me change the location at the last moment. She was very efficient and concerned that I got a trailer to use. Not sure what office she is out of. Spoke with her on the phone.

MIKE P. 
Rating:
5.0

I had a terrific experience with the whole process- the rep was very helpful and flexible with my moving needs. I would highly recommend this location to anyone. Steve Tragner

Steve T. 
Rating:
3.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Rajendran P. 
Rating:
5.0

None. Nice people to work with.

Susan R. 
Rating:
3.0

The experience with UHaul overall was awful!! We rented the truck for my brother in law over the phone via 800 number. I specifically asked her about the charges that will be charged on our credit card. She said it would not be charged til the truck was returned. The location was changed without asking us first. I called the New Hope location to confirm pick up time and what my brother in law needed to bring. He said a DL/CC. However I said that we are paying for the truck rental and I gave the CC number to the reservation agent. He said since there was one on file he did not need to bring it. Then when my brother in law picked up the truck, he was charged! Which was a huge inconvenience because we were paying for the truck because he did not have the funds. The Field Manager from the New Hope location was suppose to call me, but did not. I had to call the 800 number this whole process took me an 1 1/2 hr making phone calls, so my brother in law could get his money back. It was a terrible experience!!!

Ben T. 
Rating:
4.0

Customer did not leave a comment.

Brian J. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
1.0

Customer did not leave a comment.

Francisca O. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Thank you!

Fanny E. 
Rating:
4.0

Customer did not leave a comment.

Peter E. 
Rating:
3.0

The truck was in good shape but it was parallel parked and snowed in so it took 20 minutes to get unstuck and out. The self checkout also took 20 minutes because the directions are unclear. Overall 40 minutes of our 4 hour rental were spent getting the truck.

Travis E. 
Rating:
4.0

Their system software kept crashing. Felt bad for the employee.

Edward I. 
Rating:
3.0

Shorter response time in waiting room. Waited a bit for support at office to examine my equipment as she was on phone for awhile.

Angie G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

The staff is great and very friendly and helpful.

natalie P. 
Rating:
2.0

They were not in any way capable of checking over the trailer I picked up. It had an old under inflated tire on it. When they hooked up the trailer they did not hook up the safety brake chain correctly. The trailer was parked in a spot that made it very difficult o get out of the lot easily WHY do you change pick up locations on someone when I set my request up for pickup at a different place!

Randall H. 
Rating:
5.0

Front desk assistant was very nice, friendly and very helpful!

Ryan S. 
Rating:
3.0

Customer did not leave a comment.

Joseph K. 
Rating:
3.0

Much to long a check in process

Don N. 
Rating:
5.0

Some of us do not want to use an app or website to drop off, the front end of this was superb and well mannered, the drop off was “difficult”

Jim J. 
Rating:
4.0

Super handy location and 24 hour drop-off.

Scott H. 
Rating:
5.0

The white lady at the front desk was very professional.

Chougam R. 
Rating:
3.0

We were a bit disappointed as we had a very long haul for moving and rented a trailer. No one came out with us to the uhaul for pickup to inspect the trailer or assist with hitching. The only reason anyone came out was when we went in to ask for assistance as we could not get the hitch on the ball hitch. Had someone come out and inspected the trailer prior or even during pick up they would have noticed that two of the tires were almost completely thread bare with no track left. This caused us to blow a tire and be waiting for almost 3 hours for a tire change on the side of a busy highway.

Lexi Z. 
Rating:
5.0

Customer did not leave a comment.

Adolphus W. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

The pick up did not go well. The previous renter had not returned the uHaul yet. I would recommend monitoring drop off times to make sure they are returned in time for the next renter. I had to wait an hour beyond my rental time. The woman at the service desk was very helpful in tracking it down but I still spent an hour waiting.

Amy C. 
Rating:
2.0

Online check-in did not expedite anything. Employee was not at location at reservation time. Long delay. Appreciate she was pleasant and apologetic but the checkout process was long despite doing the online steps. Rental time clock started when pickup time was scheduled (10 am), not when we actually got truck (11:30 am). Very frustrating.

MARTHA B. 
Rating:
3.0

Did not have a furniture dolly

STEPHEN T. 
Rating:
4.0

We were allotted 35 miles and then would need to pay an additional fee per mile over that by the other U-Haul we made the original reservation with. This U-Haul told me by phone they would add 18 miles to that for having to drive 20-25 miles (depending on freeway used) to pick up a truck when one wasn't available where reserved. But when they produced the invoice only gave me 15. Small difference but we were within those 3 miles and most importantly it wasn't what they quoted. The Drop off U-Haul did give us those 3 miles though. Everything else was excellent.

DARBA B. 
Rating:
2.0

Your computer systems/check in changed and the person behind the desk did not know this. They had to call a supervisor twice to figure things out. This process took almost 20min. Also, they said if we did not put the gas in the cost would be around $10 a gallon. I read the 'fine print' and it was $4 a gallon. That is a major discrepancy. I will not go to this location again.

Dennis D. 
Rating:
3.0

Customer did not leave a comment.

Bob L. 
Rating:
5.0

Tell people you dont do 2 day local rentals when they call or make a reservation on line. My experience was horrible and ould have been avoided if I had know the new policey that went into effect In April. Also tell your scheduling supervisor in Blaine MN not to make smart comments when the situation is already stressful. Thank you.

heidi I. 
Rating:
4.0

Customer did not leave a comment.

Bruce N. 
Rating:
4.0

Customer did not leave a comment.

Harish K. 
Rating:
5.0

Customer did not leave a comment.

Bryant W. 
Rating:
4.0

Provide appropriate adapters for trailer lights. However, customer service (Kevin) was great!

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

Great people to work with locally on both ends. The customer service at the 800 number, not so much. My order was canceled and no one asked me about it, or notified me that the company did it. Finally, the last person I talked with got the order put in and all went smoothly from then on. And waiting on hold for over 30 mins is not good customer service.

laurel N. 
Rating:
5.0

Both representatives were very friendly and courteous and quick thank you so much for all your help

Todd W. 
Rating:
4.0

Not sure how or if I could return after hours without a smart phone & finding & reading instructions on key drop box

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Deb is really friendly and helpful. I will be renting the trailer again.

dan O. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
4.0

No comment

EBIZIMO N. 
No reviews have been submitted for this location.

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