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John I
Customer Reviews for New Suds City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice good job 👍
Eliette NAfter returning the truck, a $25 cleaning fee, $18 fuel fee and $38 fuel service fee were added to the bill and they never mentioned these before renting. A complete rip-off
Enis KVery crowded lot. Not convenient but staff was nice.
JAMES BThe New Suds City location is a laundromat. The person staffing the location was nice but not confident. We were able to get the van rented but the furniture pads that were on the reservation were not in the truck. After a bit of back and forth and some searching, we were given 2 bags and told they had accidentally opened up. It was not until later that we discovered that the bags had only 3 blankets each, so a total of 6 rather than the 20 we had requested and paid for. By the time we noticed, the location was closed for the holiday so we had to make due but I am pretty sure they knew they did not provide us what we had reserved and paid for so I would like a refund for the furniture pads. For other customers, be sure to count the furniture pads before leaving the rental location. Also, probably better to rent from the main location rather than a laundromat.
MICHAEL KThe owner was not there when I first arrived to pick it up, and he did not have anyone there to cover for him. When I went back, he was there, and fumbled through the website trying to get me set up with the truck. Meanwhile I was able to enjoy the pornographic show that was be played on the television in the laundromat. Lousy location and horrible service to match.
Rick WApp glitched a ton
Emily BThis was merely a pick up location. It was actually in a laundromat.
Lorraine SThe online interface is a total nightmare, and you closed the only decent sized uhaul place in town, leaving us with just a bunch of bad neighborhood ones which only ever have one truck.
JOSHUA BJust not a very inviting laundromat.
Daniel Hwe lost a vehicle we were driving due to and accident. We rented a Truck to to the our home in texas and then on to our winter home in Arizona. I bought a new vehicle in Texas so there was no need to keep the U-Haul truck...I returned it to the agent that U_Haul set up for my new drop off area. I was under the impression when I rented the U-Haul that if my plans changed i could get a rebate on the rent i paid for the U-Haul...When I asked about it to your agent who called us She said you sure are entitled and told us we would get 745 dollars back on our fees paid and my credid card would receive the credit. She then called back and cancellled it..So i was cheated out of 745 dollars on the deal . For that reason I would never recomend U-Haul to anyone.....
JOHN M