Nice good job 👍
Eliette N
New Suds City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Champaign, IL 61820
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Customer Reviews
- 3.0 Average Customer Rating
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After returning the truck, a $25 cleaning fee, $18 fuel fee and $38 fuel service fee were added to the bill and they never mentioned these before renting. A complete rip-off
Enis KVery crowded lot. Not convenient but staff was nice.
JAMES BThe New Suds City location is a laundromat. The person staffing the location was nice but not confident. We were able to get the van rented but the furniture pads that were on the reservation were not in the truck. After a bit of back and forth and some searching, we were given 2 bags and told they had accidentally opened up. It was not until later that we discovered that the bags had only 3 blankets each, so a total of 6 rather than the 20 we had requested and paid for. By the time we noticed, the location was closed for the holiday so we had to make due but I am pretty sure they knew they did not provide us what we had reserved and paid for so I would like a refund for the furniture pads. For other customers, be sure to count the furniture pads before leaving the rental location. Also, probably better to rent from the main location rather than a laundromat.
MICHAEL KThe owner was not there when I first arrived to pick it up, and he did not have anyone there to cover for him. When I went back, he was there, and fumbled through the website trying to get me set up with the truck. Meanwhile I was able to enjoy the pornographic show that was be played on the television in the laundromat. Lousy location and horrible service to match.
Rick W