Customer Reviews for New Wave Convenience Store
(U-Haul Neighborhood Dealer)

Rating:

4.0

The truck had a number of issues. The low tire indicator was on. There was no window crank on the driver's side door. There was no windshield washer fluid and the roads were snow covered. No snow tires. I had to remove all the snow accumulated on the truck. It should have been cleaned and warmed up prior to picked up.

Rating:

3.0

I was supposed to be picking up the truck in Renton as per our agreement. But at the last minute you changed the location: I ended up having to drive an hour away to get the truck. Which meant 2 extra hours of my time, and gas.An hour of gas and mileage extra for the truck. And 4 paid people standing around for an hour waiting on the truck.

Rating:

5.0

Epic service

Rating:

1.0

Maintain the maintenance on your trucks. When we started the truck in the parking lot a light on the dash read rear tire pressure low. We went back inside to tell the guy and he said oh it's been like that for 6 months it's a sensor issue, ignore it! We drove to Port Dover from Brantford. By the time we reached our destination the left rear driver's side tire was !/2 flat. We had to stop in Waterford to fill the tire and by the time we reached home it was totally flat. We had to call 3 different numbers to get help. It took 2 hours for them to come with a new tire and the technician said it was a very old tire with a stem leak. He took pics and said we were very lucky we made it home safely. This truck rental cost us $200 and we feel we should be reimbursed atleast $100 or more for driving an unsafe vehicle and taking such a risk of getting into an accident, due to the lack of maintenance on your trucks you rent out. Thank you, Ben & Lesley Johnson

Rating:

5.0

The one way rental was most convenient.

Rating:

3.0

Truck would not start had to go to a different location past 3 locations to get to this one Gas was less than 3/4

Rating:

1.0

I was over charged and tomorrow, I hope they fix this situation

Rating:

3.0

Have the vehicle full of gas

Rating:

4.0

A bit slow. Since I did everything online and provided my payment card, Dr. License, and all information online, the process of giving me keys should not take 20 minutes.

Rating:

5.0

After all the waiting all was good but the last person could of swept out the truck so I did. So I saved the 25 bucks

Rating:

4.0

Friendly and quick customer service. Didn’t help with my dolly issue but overall dropoff location was exactly as expected.

Rating:

2.0

The cabin smelled like smoke and body odour. As a non-smoker, this was nauseating. The van was given to me at half a tank and I was expected to return at half a tank. This is a joke as there is no indication of how much gas to put in the vehicle to return the tank to half full after use. Give me a vehicle that is full and I will return it full. As it was I estimate $40 and returned it with more gas than when I took the vehicle. The check out was slow and it was wrong initially as I was charged for 2 DAYS rental instead of 4 hours. The woman behind the counter was very nice though, she was helpful and pleasant to deal with. I do appreciate her helpful nature and attention to making things right for me. The truck was a mess and a piece of crap from the 1970's by the looks of it.

Rating:

2.0

Don't tell people it's $0.69/ km and then charge $1.43/ mile. It's false advertising. The location changed the amount on the contract they sent after driving away in the rental truck. That doesn't give someone the chance to decide if they are willing to pay $1.43/ mile. By that time, it's too late and you are trapped paying it.

Rating:

3.0

Make sure truck is clean and in good working condition

Rating:

1.0

Seeing as my deposit still hasnt gone back on my card, tho i got an email saying it was coming. Will be heading into location this evening, if it isnt there within 24 hr mark. Not a happy experience at all. And i normally am easy to please.

Rating:

5.0

Manager and customer service rep was very nice and accommodating. I had a wonderful experience on the uhaul end during a very hectic day. The speed and knowledge that was used during my issue gave a quick and appropriate resolution

Rating:

5.0

The cab and the big area of the truck were filthy. It was clearly not cleaned between renters. Thankfully I had moving blankets with me or all of my items would’ve been dirty

Rating:

4.0

Very friendly service!

Rating:

1.0

There is no key dropbox at this location, which does not support mobile drop-off (after hours). This is something I was not made aware of. Very disappointed by u-Haul for not informing me of this and now I will have to return the key tomorrow.

Rating:

1.0

Vehicle was inadequate for the road test I rented for. No hazard lights and unable to pass a schedule 2 inspection

Rating:

4.0

I git to this location by accident, my original pick up was Sam and Mario's, they were closed. I texted your help line and was left hanging after 30 minutes. Then three different telephone reps hung up on me. The last one said someone would call me back, I'm still waiting. I then spotted a notice on my phone to go to the other location. At least the person there had the smarts to get me on the road. Two hours behind schedule but at least moving.

Rating:

1.0

Clean your vehicles properly. The cab smelled like cat urine and there was garbage all over the floor. I reserved a trolley and there was none available at the location I had to get the vehicle from.

Rating:

1.0

Firstly, the customer service representative at New Wave Convenience was unprofessional. She did not know how to finish registering me. It took her an hour just to finish setting up the uhaul. Once getting into the uhaul, it was filthy, smelt really bad and there was little to no gas. The next morning (I had only got the uhaul at 5pm the night before) I had returned it at 12pm and waited another hour before this cashier was able to sign me out. I was not given a cheaper rate than the 24hrs I had booked it for and I did not receive my money that I was owed back on my card. They insisted on cash. They also charged me double for the safe move. I am utterly disappointed with my first experience. I highly do not recommend this place.

Rating:

2.0

Check in and check out process took a huge amount of time. Equipment was very dirty and full of bad odor. I’d really appreciate staff with a little basic knowledge.

Rating:

5.0

The staff were both efficient and courteous. I would definitely recommend them to others.

Rating:

3.0

I was told that I would be charged .90 cents per km. However after looking at my reciept I was charged 1.43 per km. Could you please credit me the difference. Very disapointed and feel I got scammed

Rating:

4.0

No windshield washer fluid

Rating:

5.0

Interior of truck was dirty, had coffee spilled on passenger seat, French fries underneath passenger seat. Needs a good cleaning.

Rating:

3.0

Did not recieve deposit back on site. Dissatisfied with this

Rating:

3.0

The truck had a broken wiper blade, had garbage still in the cab from a previous user and no snow brush. Obviously not cleaned or sanitized after the last renter.

Rating:

3.0

Drivers door did not seal properly. Very noisy.

Rating:

1.0

I had to call corporate over this location as they tried to short change me almost $50 for the rental. This left a very bad impression on me and I won't return to that location for anything.

Rating:

4.0

The service was great, the fee was excellent for what we needed a truck for! The only thing is the trucks interior was dirty. The dash and consoles and side compartments had dust and debris on them. The steering wheel had not been wiped down. During this time (covid), that was unexpected.

Rating:

4.0

Gentlemen at the store was very helpful and extremely pleasent

Rating:

5.0

Overall satisfied, however I was moving and disappointed that there was no dolly or straps in the truck and had to find someone to borrow those items from them.