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Peter P.
Customer Reviews for New Wave Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly service!
Tammy O.There is no key dropbox at this location, which does not support mobile drop-off (after hours). This is something I was not made aware of. Very disappointed by u-Haul for not informing me of this and now I will have to return the key tomorrow.
Victoria R.Vehicle was inadequate for the road test I rented for. No hazard lights and unable to pass a schedule 2 inspection
Victoria V.I git to this location by accident, my original pick up was Sam and Mario's, they were closed. I texted your help line and was left hanging after 30 minutes. Then three different telephone reps hung up on me. The last one said someone would call me back, I'm still waiting. I then spotted a notice on my phone to go to the other location. At least the person there had the smarts to get me on the road. Two hours behind schedule but at least moving.
Robert K.Clean your vehicles properly. The cab smelled like cat urine and there was garbage all over the floor. I reserved a trolley and there was none available at the location I had to get the vehicle from.
Steven W.Firstly, the customer service representative at New Wave Convenience was unprofessional. She did not know how to finish registering me. It took her an hour just to finish setting up the uhaul. Once getting into the uhaul, it was filthy, smelt really bad and there was little to no gas. The next morning (I had only got the uhaul at 5pm the night before) I had returned it at 12pm and waited another hour before this cashier was able to sign me out. I was not given a cheaper rate than the 24hrs I had booked it for and I did not receive my money that I was owed back on my card. They insisted on cash. They also charged me double for the safe move. I am utterly disappointed with my first experience. I highly do not recommend this place.
Alexis M.Check in and check out process took a huge amount of time. Equipment was very dirty and full of bad odor. I'd really appreciate staff with a little basic knowledge.
Breesh P.The staff were both efficient and courteous. I would definitely recommend them to others.
Victor D.I was told that I would be charged .90 cents per km. However after looking at my reciept I was charged 1.43 per km. Could you please credit me the difference. Very disapointed and feel I got scammed
DONNA M.No windshield washer fluid
ALEXANDER B.Interior of truck was dirty, had coffee spilled on passenger seat, French fries underneath passenger seat. Needs a good cleaning.
Steven M.Did not recieve deposit back on site. Dissatisfied with this
Marko R.The truck had a broken wiper blade, had garbage still in the cab from a previous user and no snow brush. Obviously not cleaned or sanitized after the last renter.
PAULD T.Drivers door did not seal properly. Very noisy.
CAROLYN D.I had to call corporate over this location as they tried to short change me almost $50 for the rental. This left a very bad impression on me and I won't return to that location for anything.
JAMESRICHARD S.The service was great, the fee was excellent for what we needed a truck for! The only thing is the trucks interior was dirty. The dash and consoles and side compartments had dust and debris on them. The steering wheel had not been wiped down. During this time (covid), that was unexpected.
Amanda R.Gentlemen at the store was very helpful and extremely pleasent
Tammy G.Overall satisfied, however I was moving and disappointed that there was no dolly or straps in the truck and had to find someone to borrow those items from them.
KARENM F.Seriously, this place is horrible. Very unprofessional and rude.
Michelle G.