A bit slow. Since I did everything online and provided my payment card, Dr. License, and all information online, the process of giving me keys should not take 20 minutes.Dmytro B.
New Wave Convenience Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Brantford, ON N3S3S1
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- 4.0 Average Customer Rating
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After all the waiting all was good but the last person could of swept out the truck so I did. So I saved the 25 bucksReta V.
Friendly and quick customer service. Didn't help with my dolly issue but overall dropoff location was exactly as expected.Nick B.
The cabin smelled like smoke and body odour. As a non-smoker, this was nauseating. The van was given to me at half a tank and I was expected to return at half a tank. This is a joke as there is no indication of how much gas to put in the vehicle to return the tank to half full after use. Give me a vehicle that is full and I will return it full. As it was I estimate $40 and returned it with more gas than when I took the vehicle. The check out was slow and it was wrong initially as I was charged for 2 DAYS rental instead of 4 hours. The woman behind the counter was very nice though, she was helpful and pleasant to deal with. I do appreciate her helpful nature and attention to making things right for me. The truck was a mess and a piece of crap from the 1970's by the looks of it.William B.
Don't tell people it's $0.69/ km and then charge $1.43/ mile. It's false advertising. The location changed the amount on the contract they sent after driving away in the rental truck. That doesn't give someone the chance to decide if they are willing to pay $1.43/ mile. By that time, it's too late and you are trapped paying it.Jenny B.