staff was fun to interact with and gave superior service
EARL S
Customer Reviews for Newaygo Tire Wholesalers Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Wholesale Tire staff was very helpful. Quick and Easy Rental.
TERRENCE TSuper helpful very knowledgeable great guy
Jason MCheck engine light was on and they didn't have the 20ft truck I reserved so I had to use a 15ft which made me have to make two trips and increase the mileage. I went over the mileage by 1.7 miles and they charged me for that. POOR CUSTOMER SERVICE
GIACOMO VThe office was closed when I dropped off so I did not see any staff.
LISA MNo staff was at the drop-off site in Newaygo.
DALE JCharged me for a gallon of gas and didn't refund the 25 miles I didn't use. One gallon of gas that's stupid.
GIACOMO VAwesome service! Very accommodating!
Christopher RTruck bed was dirty and the appliance dolly was not in the truck. TERRIBLE SERVICE
GIACOMO JEquipment was available and staff was accommodating.
DWIGHT EI rented 2 different types of Dollie’s. Neither were in the truck when I arrived and since it was after hours I had no access to anyone to get them. We had also had snow and freezing temperatures the day before I picked up my rental. When I arrived it was dark and the truck was covered in snow. I had to find something hard in my car to break ice off of the back latch in order to even open the back door of the truck. They knew the truck was reserved and could’ve made the effort to ensure that the U-Haul was at least brushed off and unfrozen. Overall disappointed for this time around. Last time I rented I had zero problems, hence the average rating.
JENNIFER PThe gentleman here are so friendly and helpful! THANK YOU so much
KELLY LWe requested a dolly, a furniture dolly and a dozen blankets. None of this was supplied. The business was closed on our pickup time so we were left without these important supplies during our move. The truck was I. Good shape though.
Wade HThe gentlemen were very helpful and knowledgeable. Thank you for a great experience.
KELLY LThere were issues with bad tires which required a return trip but the staff corrected the 2 bad tires quickly. Drove 9 hours the next day with no problems.
TODD MI dropped it off on a weekend when they were closed
Paul SRyan was awesome. I appreciate the availability and convenience of this location!
SUZANNE RLove renting U-Haul from this location
Samuel TWe have no idea how this place or its employees are because it was closed so i will not answer 'yes' to any questions and it won't let me put 'not applicable'.. we left the keys in the drop box
terry lOverall the pickup location and team was good but when I initially went to see what the cost would be the person at the counter wasn’t very interested with helping and when I mentioned I was going one way he gave me a ridiculous price $400+ and told me to go online and check for better rate. I left and went online via my phone and reserved the same trailer for $165 and paid an extra $30 for insurance and far from the $400 I was told. I felt like he just didn’t want to help me and had better things to do.
Jeff SI'd love more variety in selection of rentals.
MAURINE LMy 1st reservation was canceled by I don't know who. We had to travel an extra 30+ miles for this unit and then was charged for the extra mileage
Teresa BQuick and simple drop off. Plenty of places to drop and easy backing with a lot of turn around space
Steve PNo comment
Steve BExcellent location
Eugene GThe trailers could use crank up stands on the tongue.
STEVE DRyan was very helpful!
Becky PThe onsite staff are very helpful and courteous, and access at this location is very convenient.
Greg WGood site. Have used them before and will use them again if I need to
Jeffery TOnly issue was the billing, (mistakes happen) but it was resolved in one phone call. Very good people there.
DANI WThe staff onsite in Newago did a great job: efficient, friendly, well prepared. The gentlemen in charge took a newer member of his team out to the trailer to show him how to prep a trailer for a customer. I appreciate seeing this as I know how important it is to train staff. I had some snafu's on the tech side but believe I shared that with customer service. Will rent a trailer from this location in the future, no question.
Greg WAppreciated the ease to use the system Thanks
bill jonly issues were payment system, return system, & rating systems don't work well if you don't have the app on your cell phone. As a result I checked out the truck at 11;30 & had to wait for my movers as they didn't receive payment or payment code. Or verification if they got the job. I have had trouble with the rating service/tip service before, but had an overall good experience.
Amanda WExtremely over priced. I payed 110 dollars for 3 hours of use. Plus gas
AMANDA NClean off the snow and ice before the customer gets to the vehicle.
Dave DSince we had several inches of snowfall, I spent 30 mins of my allotted 6 hours sweeping snow off the cab and chipping ice off the gate to enter the back storage space. That was annoying.
Joel SI had to drive an hour out of my way for pickup. Then they called me to turn in the trailer 2 days early. Get your shit together!! I should have went with Penske.
Lawrence P