Employee went far out of her way to be helpfull and solve problems and get things done quick and efficientGreg J.
Customer Reviews for Newborn 2 Teen
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
People were very knowledgeable and helpful and friendly. Service was excellentKeli R.
Get your damn online check-in app running correctly. There was nobody on site to get help from and your customer service number was useless, since I had to hang up after sitting on hold for 30 minutes. When I contacted the owner of the store where your lot was located through Facebook Messenger she started out pleasant, but when I expressed my dissatisfaction she became very nasty. She probably was justified in her nastiness to me because she shouldn't have to deal with the U-haul crap via her personal Business' Facebook page on her personal time. However, if she's going to accept responsibility for having you on her lot then either she needs to have better customer service skills and not threaten to abandon customers, or you guys need to provide a better, more expedient way to contact your own customer service directly when things go wrong! In all fairness to the onsite business owner, it sounds like the latter is the more appropriate fix.Jeff A.
Customer did not leave a comment.Lisa C.
I was very happy with my rental, my communication with the location manager, and the easy after hours pick up and return process.Amy B.
We will rent from here againDanielle M.
All went smoothstephen P.
I loved the overall experience, the people, flexibility in that I showed a bit early. I also was given great advice early on and were very impressed with the overall service. The only concern I had was my Engine Light was on when I left and let them know. I took a picture to show the light and mileage. Just wanted to let you know. Love the team at Newborn 2 Teen! Thank You... will rent again. ChrisChristopher R.
Service was great!VALERIE C.
Phone return would not work, so I had to go inside. However, the employee working was great and it was an easy return.Don K.
Customer did not leave a comment.JOHN A.
dropped after hours, so I didn't interact with anyoneROBERT V.
Customer did not leave a comment.David E.
Customer did not leave a comment.HOBERT C.
Better maintained vehicles and more professional management; vehicle was very poorly maintained and dry rotted/engine was in very poor condition, causing vehicle to struggle greatly even with no cargo in tow. Management was incredibly rude and unprofessional in handling a situation in which I had accidentally grabbed an extra key (they had kept a single key to a separate vehicle in the same small lockbox as the one containing those I needed, causing me to assume it belonged to the vehicle I was renting due to the instructions saying my keys would be in a designated lockbox). Very aggressive with poor communication and poorly maintained vehicles. Highly recommend looking elsewhere for service.Jacob T.
Customer did not leave a comment.Johnny S.
Customer did not leave a comment.GEORGE S.
Signage could be improved and lack of paperwork a concern. Love paperless but would appreciate something printed during rental use. People were kind and helpful.HAROLD M.
Customer did not leave a comment.MICHAEL M.
The employees at Newborn 2 Teen Uhual were super friendly. They went above & beyond to help me have a very good experience during a very stressful time. I highly recommend them!Lorie C.
Everything went well. Appreciate you.Ron B.
Customer did not leave a comment.John D.
Customer did not leave a comment.Chelsea J.
Customer did not leave a comment.STEVEN V.
People were really efficient and very helpful experience was greatFLEMON R.
Customer did not leave a comment.THEODORE B.
Bigger parking area with a hard parking surface, not dirt. Also indicate where equipment should be left rather than leaving it to guess work by the customer.Douglas T.
Offer a discount if truck is returned hours before due time totally clean and tank full then offer a discount bc the truck could have been rented again that day since there was high demand.GIRARD D.
Customer did not leave a comment.Eric G.
Great people in the officeTIMOTHY F.
The owner was friendly and the equipment was in great shape!HARLEY R.
The manager ( I forget her name ) was super nice and very helpful. Would definitely go back to this location and recommend to friends and family.todd A.
Customer did not leave a comment.JOSEPH H.
It was hard for me to step up into cab. Seats that would elevate you higher up,for 5 ft shorties like me,but used a pillow to sit on.over all very nice people,very accommodating,would highly recommend!!!!!MARTHA L.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.STEPHANIE B.
Customer did not leave a comment.Kaitlin S.
Customer did not leave a comment.DENNIS P.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.James S.
By not giving a truck that had over 95,000 miles on it, poorly maintained to travel almost 1000 miles. I was by myself and didn't even get halfway and it broke down. It took over 10 hour's to get back in another truck. I was so upset, having to be outside in freezing cold, rain all day. They only offered me a 100.00 refund. Pathetic!! In the 3 time's I have tented trucks there were always problems. Would NOT recommend using this company!!CANDY S.
Customer did not leave a comment.DAN G.
Store was closed. Had to go to 3 locations to finally get a trailer. You computer system is flawed.Louis L.
Very friendly. Would use againGary M.
Customer did not leave a comment.Rima D.
Pick up and drop off by mobile was amazing. I had a flawless experience. Thank you!Lynne B.
Nicest people to work with. Van was super clean. Thank you so muchKenneth A.
Customer did not leave a comment.Albert L.
Customer did not leave a comment.robert W.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Beth S.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.CHRISTINA L.
When going over the contract this individual re-did the whole contract. I had selected a location near me that was not the closest because I knew the location. When reviewing the contract the individual at the Milford location re-did the drop off. I dropped off the truck with 5 minutes to spare after discovering the issue.David C.
Customer did not leave a comment.Nicole H.
Customer did not leave a comment.Stephanie B.
Customer did not leave a comment.todd H.
Customer did not leave a comment.John D.
Customer did not leave a comment.John D.
Worked out just right for what we needed. Painless pickup and drop off.Burton H.
Appreciate the flexibility of the staff at the rental centerbruce A.
Customer did not leave a comment.Andy S.
To be fair ... this was a backup location as my primary backed out of the reservation just before pickup even though I reserved the truck online well in advance. The entrance to rental area was not obvious. The truck had to be swept out before use. The staff was friendly.GLENN H.
Picking up was a fiasco given I was late but not made aware of 1hr pick up window. First, you need to make the short pick up window known. Second, you could at least make one attempt at checking with late pick up if they are just running late & still want rental.Kevin M.
Great service from Dana! Even when we had issues she resolved them!Greg S.
Dana was very helpful and knowledgeable!Carolyn W.
Customer did not leave a comment.Eric C.
Owner of NewBorn to Teen was amazing and so accommodating!Thomas S.
Customer did not leave a comment.SCOT H.
Customer did not leave a comment.Kevin R.
truck had items including trash in the cab. Smelled strongly of cigarette smoke. back of truck needed to be swept with shop vac once I get it home prior to packing. Original order was for 439 Main St Milford, Oh. I made the reservation in person the week prior in person. upon arrival on May 29th I was told I needed to pickup at another location. Drive 15 minutes up the street. It's a kids clothes resale shop. It's the girls first day but the manager is there to assist. Their computers are up and down but finally gets me set. Truck is dirty in cab and in back area. I don't care at this point because I am already an hour behind schedule. Did I mention it begins to rain on my way out of the lot? Would'nt recommend Milford or resale shop if you need to get in and out quickly.John W.
Customer did not leave a comment.Jenn L.
Customer did not leave a comment.Gilbert M.
Was not our original choice for location, adding miles and time to the day. Size of truck was changed last minute - while we got a bigger truck it was not what we ordered. Truck had lots of damage, rough ride. Told us it had half tank, which it did not. We took pics of all damage and gas gauge. Not sure the point of reserving a truck at a location if the truck and location are then changed. People at pickup were friendly but took awhile to check out due to training a new person, even though we had done the precheckin.Linda M.
Sales lady was super nice.Also the van was clean.Derrick A.
Customer did not leave a comment.craig S.
The lady that works at newborn teen was very helpful and nice! We were supposed to do mobile check in but the website was down for scheduled maintenance at 4:15pm!! So we called the 1-800 number and they told us to wait for 10-15 minutes and try again. It was a joke! We have tried mobile check in twice and it has never worked. U-haul needs to get this fixed! We will be looking for rent a truck from some other plance next time. We have used uhaul 3 times and each time there have been significant problems causing major delays!James H.
It was extremely easy to set up the appointment to rent a truck the process went smoothly and effortlessly.Renea B.
Customer did not leave a comment.Dean M.
Customer did not leave a comment.David B.
Newborn 2 TeenÂ was great.. however I was overcharged by uhaul I will use penske from now onERIC H.
Very easy to get a rental very friendly employeesGenny S.
The owner of the store was so helpful and friendly. I'd go back there just for the great customer service!!kimberly S.
Continue providing friendly and efficient service.Patrick H.
I already recommended and he picked up the truck today.Helen T.
Very pleasant staffJoe M.
The people at the Newborn 2 Teen location were so helpful an went out of there way to help after I had a horrible experience with the Bp 131 location I am definitely telling everyone to use this locationRebecca M.
Customer did not leave a comment.douglas P.
Customer did not leave a comment.THOMAS M.
I was over charged $40. The trailer was returned 2/23 at 6pmNate W.
Sarah was a great help with every piece of the rental!!!! Thank you!!!! Donna P.donna P.
Problems with app to pick up truck took over 30 minutes to talk to customer service. Was very upsetBetty D.
Customer did not leave a comment.Marcy M.
Customer did not leave a comment.JAMES G.
It was a great experience! I never rented a uhaul before... but will do it again as price is doable and service was great!Peggy H.
Customer did not leave a comment.Matt F.
Customer did not leave a comment.Thomas Y.
we were over charged mileage was inaccurate over charged by 24$Alan B.
Customer did not leave a comment.Kris W.