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HENRY B.
Customer Reviews for Newborn 2 Teen
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's a second hand thrift store and the parking lot was a muddy field
Patrick H.location was excellant, but customer service thru corporate is terrible! I asked for a call back, your call dropped….no attempt to recall! I am 6'1†and weigh 400 lbs. There is ABSOLUTELY no indication that your trucks are UNDRIVEABLE for larger individuals……I had to make last minute adjustments for driving the rental, almost destroying our moving plans! You should include on your website that you must be a 5 ft, anorexic contortionist to comfortably drive your trucks…….NEVER AGAIN!
MICHAEL B.The owner was very helpful, also was easy in and out... she has a very nice store. We actually bought a few items from her. Prices are very responsive.
Anthony L.Excellent customer service!
Gerry T.Very simple process to reserve and pickup was quick
Keli R.Everything was perfect
Troy M.Nothing - everything was as expected. thanks!!
Thomas O.We did not receive AND were billed for furniture blankets. I provided notes during checkout that I did not agree with the pricing and why ($20 fee for moving blankets we didn't get) and got no response just an updated charge to match up with mileage and daily rate. Very disappointed with the UHaul pick up site.
Michelle L.Reservation system and process worst in class, I will never rent a uhaul truck again.
Dave P.The location wasn't aware that our pick up location had been changed therefore the check in process took much longer than usual. The truck had a lot of damage - searches and dents. Parking lot is small and difficult to navigate. There isn't really anywhere you could leave your car if you needed to. The truck was backed up into woods which made it difficult to inspect prior to taking it.
Keri K.Gas cap was missing from the truck, the truck had damage and the check engine light came on during the trip. I was not told about any of this when I picked up the truck.
Tracy H.Returned the trailer 2 days early and no refund was offered.
Karen B.Great service and so pleasant to deal with.
Barnabas E.Got the job done
ANDREW K.Online reservation was veryeasy and pickup if tru k was very quick
Keli R.Very unorganized. I was told pick up at 9 then got there and none there they don't open till 10 they sent an email but I don't check my email often so I didn't get it also they didn't have my small truck that I wanted so they gave me a bigger one that I paid more in gas but I had to have it next time I would not rent from u haul or tell anyone else high price and higher because your unorganized that cost me money. So unsatisfied
Shannon B.Not what I expected from a uhaul store at all. I will choose Penske for future rentals for my company. Truck was a 2007 bad brakes not clean Beat us to death all the way to and from Louisville. Positive reviews on this website for this location must be family members or paid for. They are doing your company a terrible service. Polite people there but can't do receipt can't use a computer, and once you pay they don't want to help. I am not a keyboard warrior, ever. This location should sell used kids stuff and be removed from the other part of the business of renting uhaul products.
John B.Honestly, this was the first time I've ever rented a U-Haul and I will most certainly be using this location again in the future. Dana went above and beyond for us, and was such a pleasant person to work with. If I would have known how quick, easy and convenient it would be to get a U-Haul I would have definitely rented a truck the last time we moved. The Newborn 2 Teen U-haul location really was great, and we appreciate how friendly and helpful the staff was.
rachel M.Stephanie was so easy to work with.
Meera R.nothing
Rose U.During our trip I kept smelling gas, just thinking was from backing up truck making more smell. When I went to refill the truck seemed excessive for the amount I drove, and when pump was done gas started pouring out from under the truck. I was able to drive back by scheduled time, but let uhaul know as I put in for roadside assistance.
Emily D.Everything was perfect
THOMAS M.Service person did not have any knowledge of how to connect trailer to the tow vehicle
Jayson H.Best customer service ever
DAVID M.Have smokes ready
DAVID M.nothing ,people were great -very helpful,personable,knowledgeable
WAYNE M.Owner called me a theif because her employee did not complete the transaction properly. Said I stole the unit. Went in to talk to them when truck was loaded. Employee apologized. Owner did not. You should take your trucks from her shop.
DANIEL M.I think the way you guys advertise is definitely deferent on we paid,it doesn't make sense to pay $14 for your and not excepting my insurance to cover it with no charge and I have to pay $0.75 per mile that should be part what I paid the $29 It's a joke and you guys is taking advantage of people I won't recommend it
IMAD D.We did not interact with anyone, but dropoff instructions were clear and easy.
Scott W.The check in process with no one there, was very difficult, it was incredibly hard to unlock the box to get to the key. There were issues with the gas cap and the inside of the vehicle was quite dirty.
Brent S.I would never rent from the newborn2teen location. Was told I could leave my car in the parking lot while I rented a cargo van for the day. I was called a few hours into my 24 hour rental and told rudely by Dana to come back and move my car or it would be towed. She said i was blocking trucks coming in to park. I informed her that I was told I could park in lot and there were no signs or anything to tell customer where to park. She lied and said there were but I made sure to video the lot when I rerurned. When I got there the parking lot was empty and continued to be all night. I was not parked in the way of anyone. No signs whatsoever. No markings on the gravel to indicate where to park. I had planned to move a person then drop van off on my way home later that night after getting person moved and settled. Instead I had to drive 20 miles back to drop off van and then drive my car back to where the person I moved was, then drive the 20 miles back home. Not to mention the 2 hours it cost me in time. I contacted uhaul but no results. This location needs to be checked. Whole building and lot look shabby. Garbage piled behind building. Don't know how Uhaul lets them represent company. Don't know what power trip she was on making me come back to move my car for no reason.
Gigi D.I will never pickup at a location without someone to help. We almost couldn't get the lock off. Too a lot of time taking pics of scratches on the truck. The check gas cap light was on even after us reseeding it 3 X. Check engine light was on. Called service center and they said it should be fine since it was a local trip or I could pick up another one at a different location. Already spent an hour getting this one. Everything was just too time consuming.
Sue T.Well the person who rented it to me was very polite and worked with me, I was very pleased. Thank You Dana. My.repose location
MARK W.I had great service at the pickup and the drop off So I was very happy.
Helen P.The lady that we talked to was really nice but the truck I rented needs an alignment, it kept pulling really bad. We did let them know and hopefully it gets fixed but other than that we got what we needed to get done with that same truck. Will be back if need be.
Donna T.Reported an issue with gas gauge being erratic and unreliable.. Fell on deaf ears
STEVEN P.Employee went far out of her way to be helpfull and solve problems and get things done quick and efficient
Greg J.People were very knowledgeable and helpful and friendly. Service was excellent
Keli R.Get your damn online check-in app running correctly. There was nobody on site to get help from and your customer service number was useless, since I had to hang up after sitting on hold for 30 minutes. When I contacted the owner of the store where your lot was located through Facebook Messenger she started out pleasant, but when I expressed my dissatisfaction she became very nasty. She probably was justified in her nastiness to me because she shouldn't have to deal with the U-haul crap via her personal Business' Facebook page on her personal time. However, if she's going to accept responsibility for having you on her lot then either she needs to have better customer service skills and not threaten to abandon customers, or you guys need to provide a better, more expedient way to contact your own customer service directly when things go wrong! In all fairness to the onsite business owner, it sounds like the latter is the more appropriate fix.
Jeff A.I was very happy with my rental, my communication with the location manager, and the easy after hours pick up and return process.
Amy B.We will rent from here again
Danielle M.All went smooth
stephen P.I loved the overall experience, the people, flexibility in that I showed a bit early. I also was given great advice early on and were very impressed with the overall service. The only concern I had was my Engine Light was on when I left and let them know. I took a picture to show the light and mileage. Just wanted to let you know. Love the team at Newborn 2 Teen! Thank You... will rent again. Chris
Christopher R.Service was great!
VALERIE C.Phone return would not work, so I had to go inside. However, the employee working was great and it was an easy return.
Don K.dropped after hours, so I didn't interact with anyone
ROBERT V.Better maintained vehicles and more professional management; vehicle was very poorly maintained and dry rotted/engine was in very poor condition, causing vehicle to struggle greatly even with no cargo in tow. Management was incredibly rude and unprofessional in handling a situation in which I had accidentally grabbed an extra key (they had kept a single key to a separate vehicle in the same small lockbox as the one containing those I needed, causing me to assume it belonged to the vehicle I was renting due to the instructions saying my keys would be in a designated lockbox). Very aggressive with poor communication and poorly maintained vehicles. Highly recommend looking elsewhere for service.
Jacob T.Signage could be improved and lack of paperwork a concern. Love paperless but would appreciate something printed during rental use. People were kind and helpful.
HAROLD M.The employees at Newborn 2 Teen Uhual were super friendly. They went above & beyond to help me have a very good experience during a very stressful time. I highly recommend them!
Lorie C.Everything went well. Appreciate you.
Ron B.People were really efficient and very helpful experience was great
FLEMON R.Bigger parking area with a hard parking surface, not dirt. Also indicate where equipment should be left rather than leaving it to guess work by the customer.
Douglas T.Offer a discount if truck is returned hours before due time totally clean and tank full then offer a discount bc the truck could have been rented again that day since there was high demand.
GIRARD D.