Customer Reviews for Newborn 2 Teen

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Newborn 2 Teen

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Kenneth A.
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Nicest people to work with. Van was super clean. Thank you so much

Albert L.
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Customer did not leave a comment.

robert W.
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Kevin P.
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Beth S.
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Joseph H.
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CHRISTINA L.
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David C.
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When going over the contract this individual re-did the whole contract. I had selected a location near me that was not the closest because I knew the location. When reviewing the contract the individual at the Milford location re-did the drop off. I dropped off the truck with 5 minutes to spare after discovering the issue.

Nicole H.
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Customer did not leave a comment.

Stephanie B.
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todd H.
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John D.
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John D.
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Burton H.
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Worked out just right for what we needed. Painless pickup and drop off.

bruce A.
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Appreciate the flexibility of the staff at the rental center

Andy S.
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Customer did not leave a comment.

GLENN H.
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To be fair ... this was a backup location as my primary backed out of the reservation just before pickup even though I reserved the truck online well in advance. The entrance to rental area was not obvious. The truck had to be swept out before use. The staff was friendly.

Kevin M.
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Picking up was a fiasco given I was late but not made aware of 1hr pick up window. First, you need to make the short pick up window known. Second, you could at least make one attempt at checking with late pick up if they are just running late & still want rental.

Greg S.
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Great service from Dana! Even when we had issues she resolved them!

Carolyn W.
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Dana was very helpful and knowledgeable!

Eric C.
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Customer did not leave a comment.

Thomas S.
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Owner of NewBorn to Teen was amazing and so accommodating!

SCOT H.
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Kevin R.
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John W.
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truck had items including trash in the cab. Smelled strongly of cigarette smoke. back of truck needed to be swept with shop vac once I get it home prior to packing. Original order was for 439 Main St Milford, Oh. I made the reservation in person the week prior in person. upon arrival on May 29th I was told I needed to pickup at another location. Drive 15 minutes up the street. It's a kids clothes resale shop. It's the girls first day but the manager is there to assist. Their computers are up and down but finally gets me set. Truck is dirty in cab and in back area. I don't care at this point because I am already an hour behind schedule. Did I mention it begins to rain on my way out of the lot? Would'nt recommend Milford or resale shop if you need to get in and out quickly.

Jenn L.
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Gilbert M.
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Linda M.
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Was not our original choice for location, adding miles and time to the day. Size of truck was changed last minute - while we got a bigger truck it was not what we ordered. Truck had lots of damage, rough ride. Told us it had half tank, which it did not. We took pics of all damage and gas gauge. Not sure the point of reserving a truck at a location if the truck and location are then changed. People at pickup were friendly but took awhile to check out due to training a new person, even though we had done the precheckin.

Derrick A.
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Sales lady was super nice.Also the van was clean.

craig S.
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James H.
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The lady that works at newborn teen was very helpful and nice! We were supposed to do mobile check in but the website was down for scheduled maintenance at 4:15pm!! So we called the 1-800 number and they told us to wait for 10-15 minutes and try again. It was a joke! We have tried mobile check in twice and it has never worked. U-haul needs to get this fixed! We will be looking for rent a truck from some other plance next time. We have used uhaul 3 times and each time there have been significant problems causing major delays!

Renea B.
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It was extremely easy to set up the appointment to rent a truck the process went smoothly and effortlessly.

Dean M.
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David B.
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ERIC H.
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Newborn 2 Teen was great.. however I was overcharged by uhaul I will use penske from now on

Genny S.
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Very easy to get a rental very friendly employees

kimberly S.
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The owner of the store was so helpful and friendly. I'd go back there just for the great customer service!!

Patrick H.
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Continue providing friendly and efficient service.

Helen T.
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I already recommended and he picked up the truck today.

Joe M.
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Very pleasant staff

Rebecca M.
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The people at the Newborn 2 Teen location were so helpful an went out of there way to help after I had a horrible experience with the Bp 131 location I am definitely telling everyone to use this location

douglas P.
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THOMAS M.
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Nate W.
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I was over charged $40. The trailer was returned 2/23 at 6pm

donna P.
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Sarah was a great help with every piece of the rental!!!! Thank you!!!! Donna P.

Betty D.
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Problems with app to pick up truck took over 30 minutes to talk to customer service. Was very upset

Marcy M.
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JAMES G.
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Peggy H.
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It was a great experience! I never rented a uhaul before... but will do it again as price is doable and service was great!

Matt F.
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Thomas Y.
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Alan B.
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we were over charged mileage was inaccurate over charged by 24$

Kris W.
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Greg F.
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SARAH K.
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Dana was so helpful and she really goes the extra mile with customer service. Not only did she help me figure out the ramp but she was very informative with pricing and mileage questions. I would highly recommend this location to anyone looking for a uhaul

Dave F.
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John P.
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Robin C.
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Make sure you have a backup system in place for when your computer system crashes. Poor girl could not complete my transaction or the other customers who came in after me. Also the truck i ordered was not at the site i ordered it at. Had to drive 17 miles to Milford to pick up my truck.

tracie L.
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I feel I may have been overcharged for milage. However, I didn't take a photo of the mileage before and after. We used the truck for in town hauling, I don't think we went as far as charged. Next time I will know to check myself for my own piece of mind.

Christine S.
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The woman there talked me thru everything and I felt comfortable when I left with the truck

ray I.
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Jennifer L.
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Jeffrey M.
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this location sells baby clothes , it should not be a dealer .They are terrible

robin C.
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joe D.
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Ken S.
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Kelly O.
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Super friendly owner/staff! Great location- I will definitely use them again when I need a truck rental!!

Cecil A.
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I always use same place

Mark R.
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The person helping me was fantastic she was really nice and knew her stuff and I highly recommend her

Candace S.
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Thank you to Dana who rented the truck to me. She's awesome handled everything for me if I ever need another truck this is the place I will rent from.

Tom H.
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I love the Newborn To Teen location due to its convenience and friendly staff at the clothing store. However, our U-Haul experience was a bit frustrating. As we were checking in on-line to pick up our truck, our reservation had been cancelled without any notice. Then, after making a few calls, we were informed that they moved back our time slot without any notice. The man we dealt with on the phone was very nice, but it was just a frustrating experience.

Elise A.
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There was a lot of dirt in the back I have pictures

evan D.
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angela M.
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Karen B.
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Kathryn T.
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Convenient

Steve J.
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Sarah was very helpful.

Christine R.
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Because we were picking up before the location opened, we used the online pick up. The wait time for a response through the online tool was long (more than 15 minutes). Figuring out a way to speed up the online pick up would be good.

David H.
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Thank you for your help. Very good.

Renee M.
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They were very nice!!!!

Dana D.
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Absolutely outstanding The lady even came in early to help me with my uhaul process. Very friendly and extremely helpful. Will definitely recommend this location to all my friends

Mark A.
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The lot needed paved. All the rain I had to dodge puddles to get in the truck. The shocks on the truck were bad, which made for a very rough ride. There was a clank when shifting in to park. The truck and the lot needed better maintenance.

Brad S.
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Broken glass was in the truck. The online experience at pickup through U-Haul was terrible. It took over 45 min to get the lockbox combination. Awful experience here.

Kevin G.
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Always professional and friendly

Joshua L.
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Customer did not leave a comment.

pam O.
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Kevin G.
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Wayne O.
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The online check in and check out does not work properly. Took us over thirty minutes and two log ins to get the key for the truck.

Johnny M.
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Excellent coroner service

Rebecca M.
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David H.
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Eric H.
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The attendant was polite, and helpful and went the extra mile to make sure I was not charged an extra day.

doug B.
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Kaue C.
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Employee was super unprofessional and rude! We called and asked if it would be okay to return the truck thirty min late and she said it was alright we wouldn't get charged a late fee. And we did. Then said because of the lack of truck inventory we had to get a bigger truck. So that we wouldn't be charged for a product we didn't come there searching for, the empl told us we could get it for a lower price. Then when we returned it she said the deal only applied if it was one day. My mom called to ask why we were charged so much and the lady said “this conversation is over!” And hung up. Extremely unprofessional and I for sure am gonna tell anyone that needs a Moving truck to steer clear from uhaul!

Nicole F.
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I have rented from Uhaul SEVERAL times in the past year and will most certainly use them again.

Dale S.
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They were very good and helpful great customer service would go and rent from them again

Christoher C.
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Very pleasant experience

kim C.
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On 12/29 I rented a uhaul for the day (actually only had it an hour and half). No 10ft truck available at the 19.99 so rented a 15' for 29.99. I picked up the truck at 5 and returned by 630. Thought it would be a smooth transition. Unfortunately, this is not the case. I was charged two charges at 54.18, when my fee should have only been 45.00. This location nor Uhaul would take responsibility for error. I still have pending charges for total of $108.36 and the adjusted charge of 45.00 also came through my account. So what was supposed to be 45.00 now is 153.36. I have contacted both the pick up location and Uhaul and no one will take responsibility.

Bill S.
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truck was dirty at the time of rental.Agent did not have time to clean it out.

Sharon S.
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Everything was great could not ask for better customer service. I would highly recommend this location for U-Haul.

No reviews have been submitted for this location.

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