Less than half tank of gas when I left. Added 3 gallons for. 50 mile rental. Charged an additional 8 gallons of gas. This is robbery and so wrong.
JAMES R
Customer Reviews for Newborn 2 Teen
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good and efficient! They were very accomodating!
STEPHEN MWorked out great for me.
BRYAN KNothing! It was great
PENELOPE HI would absolutely rent a truck here again!
MICHAEL HTruck round Great. Could not have made our relocation without U-Haul. They are fantastic!
DANIEL DAll equip was ready on time, as promised and in good, clean condition. Self service, before hours pickup worked well.
Timothy HVery easy to do business with.
MICHAE BDidn't talk to anyone, dropped off key in the box
PAMELA ALess computer pictures
wilbur cVery pleasant experience. I will definitely use this location in the future.
FREDDIE AAnother company messed up my reservation, milford 28 fixed it.
Christine BI like this location for the personable people who operate it.
Marcia MDisappointed they felt the need to add 5 gallons of fuel, gauge was exactly where it was when I picked it up, slightly to the lower end of 3/4 line but still in the line. Guess I should have taken pictures but since I picked it up that way I assumed it was ok as long as it touched the line.
Robert Cwe rented 4 times, people were friendly for sure but we experienced flat tire, no windshield fluid those kind of things. The best experience was renting from 751 charmber drive, milford oh.
jie sIt was close and your representative was very helpful and courteous.
TODD GVery nice lady. Took care of paperwork efficiently and the check in was even quicker.
bob wEs un buen servicio y lo recomiendo
luis pThe Madison, WI drop off location was the best I’ve encountered.
Burt Hgreat service, fast, easy
christopher eThis place didn't check truck in while I was present
Debbie EFriendly lady helped me out didn't get her name
Robert TOutstanding service, fast and friendly.
Sherri HBetter lighting in parking lot for return after sundown would have made me feel safer.
Marcia MThank you Everything was great
Susan OThis was a great rental location. Shawna is very knowledgeable, helpful and friendly. Everything went exactly as planned. She also does an outstanding job keeping the trucks clean. The cab was not just “cleaned” it was spotless. No dirt, mud or even minor stains anywhere. Even the floor mats looked like new. Really appreciated her help and care for the equipment.
Tim HI had originally reserved cargo van and apparently the cargo vans were no longer being used. I never received gmail from u haul letting me know that the cargo van was going to be replaced by truck. I found out when I went to pick up. Fortunately they had a truck available for us to use. I made reservations fir van back in May. U haul needs to inform renters is this happens ahead if time by call or gmail.
Keli RThe truck had two dollies, which I didn’t rent, and furniture pads, which I also didn’t rent. One dolly was unsecured and slammed around in the box until we got it home and removed it. The box absolutely reeks of something foul, though. We tried to spray it clean but the truck doesn’t fit in any of our local DIY car wash bays, so it wasn’t much help. I think the smell may be in the furniture pads. Truck was clean inside when we returned it, but is parked on gravel, following heavy rain today, we tracked gravel dust ito the cab with no way to clean it out at dropoff, as we had already cleaned it out before returning. There is a LOT of play in the steering, which is relatively normal for a rental truck, but it was. Chancy on narrower roads.
Kristin HHave used this location before.Very helpful and friendly! Highly recommend.
Gregory REverything was great with the truck and easy to rent thank you 😌
james fEverything was great
Keli RThis applies to the overall experience and has nothing to do with either the pick-up or drop-off location. When I make a reservation for a rental, it would be super helpful to have that reservation be honored and not have to take 1 1/2 hours out of my day to drive to a different location to pick up the truck. Someone from U-Haul could have picked the truck up and brought it to the original rental location, which is, after all, where I made the reservation.
Mark LThe place was not open. Fortunately, I am phone literate, however if someone could not use a cell phone and download apps it would be very difficult for them.
Tracy PIt’s a second hand thrift store and the parking lot was a muddy field
Patrick Hlocation was excellant, but customer service thru corporate is terrible! I asked for a call back, your call dropped….no attempt to recall! I am 6’1” and weigh 400 lbs. There is ABSOLUTELY no indication that your trucks are UNDRIVEABLE for larger individuals……I had to make last minute adjustments for driving the rental, almost destroying our moving plans! You should include on your website that you must be a 5 ft, anorexic contortionist to comfortably drive your trucks…….NEVER AGAIN!
MICHAEL BThe owner was very helpful, also was easy in and out... she has a very nice store. We actually bought a few items from her. Prices are very responsive.
Anthony LExcellent customer service!
Gerry TVery simple process to reserve and pickup was quick
Keli REverything was perfect
Troy MNothing - everything was as expected. thanks!!
Thomas OWe did not receive AND were billed for furniture blankets. I provided notes during checkout that I did not agree with the pricing and why ($20 fee for moving blankets we didn't get) and got no response just an updated charge to match up with mileage and daily rate. Very disappointed with the UHaul pick up site.
Michelle LReservation system and process worst in class, I will never rent a uhaul truck again.
Dave PThe location wasn’t aware that our pick up location had been changed therefore the check in process took much longer than usual. The truck had a lot of damage - searches and dents. Parking lot is small and difficult to navigate. There isn’t really anywhere you could leave your car if you needed to. The truck was backed up into woods which made it difficult to inspect prior to taking it.
Keri KGas cap was missing from the truck, the truck had damage and the check engine light came on during the trip. I was not told about any of this when I picked up the truck.
Tracy HReturned the trailer 2 days early and no refund was offered.
Karen BGreat service and so pleasant to deal with.
Barnabas EGot the job done
ANDREW KOnline reservation was veryeasy and pickup if tru k was very quick
Keli R