Customer Reviews for Newman Security Storage
(U-Haul Neighborhood Dealer)

150 reviews

N5488 Newman Dr   Elkhorn, WI 53121

(262) 723-2115

Office Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(262) 723-2115

N5488 Newman Dr
Elkhorn, WI 53121

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nice people everything good

Glenn H 
Rating:
4.0

I was impressed by the clean condition n easy rental of the U-haul. The only thing I have to complain Abt is that I was charged for Insurance which I didn't apply for. I never got my money back for that even though I did let them know.

Josephina M 
Rating:
5.0

Customer did not leave a comment.

Travis L 
Rating:
5.0

Excellent service, highly recommend!

Jason S 
Rating:
5.0

Russel was extremely helpful professional and friendly. Would rent from him again

Earl C 
Rating:
5.0

I was doing online check in and they came out to check on me. Super nice, one of the best U-Haul locations I’ve used!

Sue C 
Rating:
5.0

I didn't realize your 10ft box truck did not have a built in ramp. That's one of the reasons I chose it over the pickup truck option. It might be worth investing in a few separate mobile ramps to rent along with your vehicles that don't have them built in. I know I'd rent them! Other than that, the owners were extremely helpful and friendly, the truck ran beautifully, and the weather was clear and sunny. It doesn't get much better than that! Thank you!

Megan R 
Rating:
3.0

Customer did not leave a comment.

Michele G 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

LESTER O 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
5.0

They do an awesome job here of assisting with the pickup process, I had to switch to a larger vehicle and they were able to do that for me right away! Awesome location!

RYAN Q 
Rating:
5.0

Customer did not leave a comment.

Kelly M 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Customer did not leave a comment.

KEVIN C 
Rating:
5.0

nothing. everything was excellent

John M 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

easy place to drop trailer. Very nice and helpful person to unhitch trailer.

Anddrew L 
Rating:
5.0

The location and person we dealt with was great. I would certainly use again. It made our moving of bigger furniture so much easier and the truck was easy to drive. My only complaint is that I find it strange that Uhaul charges me that much for mileage on top of the fact I also had to fill the tank back up with gas. Feels like I am getting double charged for the same thing.

Beth M 
Rating:
3.0

It was in the middle of nowhere, could not even get an internet signal.

brian c 
Rating:
5.0

They were amazing. Our truck was ready when we got there, but we were an hour late and Mr Newman had to leave. So he left us a personal note to call him. I called and he walked me through the whole process using the App (my first time). He was so patient, professional, kind. Would highly recommend him!! Plus great easy location!

Judy H 
Rating:
5.0

Thanks

Mindaugas P 
Rating:
5.0

Very cordial and professional. Great place to rent from.

Jeffrey U 
Rating:
5.0

Nothing. Everything was fine

Robert B 
Rating:
5.0

Have all your customers deal with Russell Newman! He is the best !

Curtis K 
Rating:
5.0

Customer did not leave a comment.

Matthew K 
Rating:
5.0

All went very smooth

Dan J 
Rating:
5.0

Very convenient to where we were going. Equipment in good shape and easy checkin.

Debbie H 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F 
Rating:
5.0

Russell Newman was awesome!

TERESA H 
Rating:
5.0

Thank you so much for everything! It was a pleasure meeting Russell. Such a nice man. I can think of anything that could be improved. Overall very happy! Would highly recommend this company to others. I bet it would prove to be lucrative to partner with amassage therapist for those aches and pains that come with moving. Thanks again

Michelle L 
Rating:
4.0

Uhaul was a nightmare but Russel the owner of the location saved the day. Awesome guy

Jennifer W 
Rating:
5.0

Customer did not leave a comment.

Cassandra H 
Rating:
5.0

Customer did not leave a comment.

Lori M 
Rating:
1.0

Customer did not leave a comment.

brandon g 
Rating:
5.0

I don’t have comments for “improvements” My comments are to just say that the truck was so nice and clean and the people in charge of renting out the truck were both so nice and helpful with my questions/concerns and responded very quickly with additional questions I had after the rental. I will recommend this place to anyone in need of a UHAUL service.

Carrol T 
Rating:
5.0

Customer did not leave a comment.

Jeff R 
Rating:
5.0

Smooth, quick, simple and clean. Thanks

Timothy N 
Rating:
5.0

Easy pickup/drop off. Would definitely use this location again.

Dennis C 
Rating:
5.0

Customer did not leave a comment.

christopher b 
Rating:
5.0

Customer did not leave a comment.

Kristyna G 
Rating:
5.0

Super simple process doing it on-line. Everything went smoothly. Truck was ready with keys inside. It was just drive up and go.

Thomas A 
Rating:
3.0

Customer did not leave a comment.

Joe R 
Rating:
5.0

Russell was awesome! Personal, friendly, and attentive. Thanks for the great communication!

Nick J 
Rating:
5.0

Russell Newman provided exceptional service. He texted me upon my arrival in my destination city. Made arrangements to meet me on Labor Day Weekend. Personally checked me in upon arrival. Very nice experience. Shared mechanical issues with him about the truck.

KEVIN R 
Rating:
5.0

Customer did not leave a comment.

Jason A 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

jesus g 
Rating:
5.0

Customer did not leave a comment.

Sarah J 
Rating:
5.0

Customer did not leave a comment.

EDWIN B 
Rating:
4.0

Friendly and helpful. Very clean truck inside cab and back. Loved that it had wi-fi.

Dana S 
Rating:
4.0

Did not receive a receipt as promised

Amy F 
Rating:
5.0

Customer did not leave a comment.

RENEE F 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Everything went well.

Michael P 
Rating:
5.0

They went above and beyond with customer service.

leona c 
Rating:
3.0

Customer did not leave a comment.

Heather R 
Rating:
5.0

The manager(Russel) was very responsive and helpful. Would definitely use them again!

Scott P 
Rating:
5.0

Customer did not leave a comment.

Don J 
Rating:
1.0

I scheduled the truck 6 months in advance because it is a 4 hour drive. Just as we arrived, I got a text saying there were no 20 ft trucks at my requested location and they were changing oick up to Oconomowoc which is an hour long drive. I could not get ahold of anyone, so my son called in morning and was upgraded to a 26ft truck. Because of the size, we were unable to get the truck up my driveway, so had to call a tow truck and then had to take the items to another storage unit which took us over in miles. This is not the first time you have changed pick up locations on us last minute. I would like the $216 back that I had to pay for a tow. This is rediculious.

Chad C 
Rating:
3.0

I called the owner who didn't return my call. As it was raining and heavy cloud cover, my phone app wouldn't work to do the check in for return.

Paul P 
Rating:
5.0

Customer did not leave a comment.

Tiffany K 
Rating:
5.0

Customer did not leave a comment.

Kevin K 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
1.0

No one at location. Just grabbed the equipment and off I went. Don’t know how Uhaul can have a location with no on-site staff.

James L 
Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

Customer did not leave a comment.

Darrel B 
Rating:
5.0

Keep up the great work!

Adam M 
Rating:
5.0

We needed the 15 ft truck but ended up w/20’. Mr. Newman apologized & said we would pay same as 15’ charge. That didn’t happen u-haul charged us more. Mr. Newman is great to work with. I would recommend him anytime u needed to rent a truck

carolyn S 
Rating:
3.0

Customer did not leave a comment.

George S 
Rating:
1.0

Never again

Crystal B 
Rating:
4.0

Customer did not leave a comment.

James G 
Rating:
4.0

The night before the move, I was notified the size truck I had ordered a month before was not available in the area. So I had to take a smaller truck and make multiple trips. Resulting in lose of time and incurring additional cost. I rate the service as poor. Had I been given more notice I might have been able to make other arrangements.

Terry S 
Rating:
5.0

The trailer was clean a d ready to go.

Mark J 
Rating:
5.0

Customer did not leave a comment.

Alex H 
Rating:
5.0

Customer did not leave a comment.

Roger C 
Rating:
5.0

The guys at Newmans were awesome and will rent all my uhaul stuff from them and refer them to all my friends. Great place!

Alan H 
Rating:
5.0

Customer did not leave a comment.

Theron B 
Rating:
5.0

Nothing. Mr. Newman was extremely helpful, the location is easy to find and accessible. This is the third time renting from U Haul and each time was with a different location but the next time I am in need of a truck rental, I will specifically search for this location even if there is an added cost for drop off or pick up.

Jack V 
Rating:
5.0

Customer did not leave a comment.

Steve M 
Rating:
3.0

Customer did not leave a comment.

THOMAS B 
Rating:
4.0

Customer did not leave a comment.

William R 
Rating:
5.0

Outstanding establishment! Russell was stellar!!

Ronald N 
Rating:
5.0

Kind courteous and top notch! Russell makes the experience enjoyable!!

JAMES W 
Rating:
5.0

All around best experience ever and Super friendly and Helpful!!

Ronald N 
Rating:
5.0

Customer did not leave a comment.

Ronald N 
Rating:
5.0

This location rocks!! Will definitely use again in the near future! Russell is top notch and magical!

Laurie N 
Rating:
5.0

Very lucky to have a location as good as this one in the area. Fantastic all the way around and Russell is top notch!!

Ronald N 
Rating:
5.0

Amazing location!! Friendly, convenient, great customer service and Russell is awesome! Two thumbs up!!

ALEASHA S 
Rating:
4.0

Customer did not leave a comment.

Mark S 
Rating:
3.0

Customer did not leave a comment.

Thomas M 
Rating:
3.0

Our containers arrived 4 days late. No good explanation why. Mike at the UHaul store in Lake Wylie, South Carolina was wonderful. Very caring.

Erika S 
Rating:
5.0

Best Uhaul dealer in Elkhorn/Walworth County area! Great experience and Russell was fantastic!

John P 
Rating:
1.0

No one was there when we came to pick up the rental. We were given a phone number to call and the man told us to pick one of two trailers on his lot. We were upgraded from a 5'X8' to a 6'X12' and the tongue was very heavy with no tongue jack. It was all my wife and I could do to get the trailer coupler on my hitch. We should never have been promised a certain size trailer and then told it was not available and someone should have been there at the pickup to help assist us.

Bruce K 
Rating:
3.0

Customer did not leave a comment.

Raul G 
Rating:
2.0

I rented a dolly with the truck and did not receive it. Called customer service and they told me it would be taken off bill. I was still charged for it. I disputed charges and it still wasnt taken off. I was very irritated I didnt get dolly because i rented/reserved it for a reason and then I get charged for it on top of it?!?

Danielle M 
Rating:
5.0

Customer did not leave a comment.

Jeff P 
Rating:
5.0

Customer did not leave a comment.

Jane S 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Truck was clean. Service very good. Thanks to Russel

PHIL M 
No reviews have been submitted for this location.
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