Russell was great as was the location and service. My only complaint is in regards to the truck itself…. the air conditioning did not work properly. The only vents that blew cold air were the upward-facing vents by the windshield.
Christopher R
Customer Reviews for Newman Security Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let them know a 6’ wide trailer only has a 4’ ramp
Michael BNice people everything good
Glenn HI was impressed by the clean condition n easy rental of the U-haul. The only thing I have to complain Abt is that I was charged for Insurance which I didn't apply for. I never got my money back for that even though I did let them know.
Josephina MExcellent service, highly recommend!
Jason SRussel was extremely helpful professional and friendly. Would rent from him again
Earl CI was doing online check in and they came out to check on me. Super nice, one of the best U-Haul locations I’ve used!
Sue CI didn't realize your 10ft box truck did not have a built in ramp. That's one of the reasons I chose it over the pickup truck option. It might be worth investing in a few separate mobile ramps to rent along with your vehicles that don't have them built in. I know I'd rent them! Other than that, the owners were extremely helpful and friendly, the truck ran beautifully, and the weather was clear and sunny. It doesn't get much better than that! Thank you!
Megan RThey do an awesome job here of assisting with the pickup process, I had to switch to a larger vehicle and they were able to do that for me right away! Awesome location!
RYAN Qnothing. everything was excellent
John Measy place to drop trailer. Very nice and helpful person to unhitch trailer.
Anddrew LThe location and person we dealt with was great. I would certainly use again. It made our moving of bigger furniture so much easier and the truck was easy to drive. My only complaint is that I find it strange that Uhaul charges me that much for mileage on top of the fact I also had to fill the tank back up with gas. Feels like I am getting double charged for the same thing.
Beth MIt was in the middle of nowhere, could not even get an internet signal.
brian cThey were amazing. Our truck was ready when we got there, but we were an hour late and Mr Newman had to leave. So he left us a personal note to call him. I called and he walked me through the whole process using the App (my first time). He was so patient, professional, kind. Would highly recommend him!! Plus great easy location!
Judy HThanks
Mindaugas PVery cordial and professional. Great place to rent from.
Jeffrey UNothing. Everything was fine
Robert BHave all your customers deal with Russell Newman! He is the best !
Curtis KAll went very smooth
Dan JVery convenient to where we were going. Equipment in good shape and easy checkin.
Debbie HRussell Newman was awesome!
TERESA HThank you so much for everything! It was a pleasure meeting Russell. Such a nice man. I can think of anything that could be improved. Overall very happy! Would highly recommend this company to others. I bet it would prove to be lucrative to partner with amassage therapist for those aches and pains that come with moving. Thanks again
Michelle LUhaul was a nightmare but Russel the owner of the location saved the day. Awesome guy
Jennifer WI don’t have comments for “improvements” My comments are to just say that the truck was so nice and clean and the people in charge of renting out the truck were both so nice and helpful with my questions/concerns and responded very quickly with additional questions I had after the rental. I will recommend this place to anyone in need of a UHAUL service.
Carrol TSmooth, quick, simple and clean. Thanks
Timothy NEasy pickup/drop off. Would definitely use this location again.
Dennis CSuper simple process doing it on-line. Everything went smoothly. Truck was ready with keys inside. It was just drive up and go.
Thomas ARussell was awesome! Personal, friendly, and attentive. Thanks for the great communication!
Nick JRussell Newman provided exceptional service. He texted me upon my arrival in my destination city. Made arrangements to meet me on Labor Day Weekend. Personally checked me in upon arrival. Very nice experience. Shared mechanical issues with him about the truck.
KEVIN RFriendly and helpful. Very clean truck inside cab and back. Loved that it had wi-fi.
Dana SDid not receive a receipt as promised
Amy FEverything went well.
Michael PThey went above and beyond with customer service.
leona cThe manager(Russel) was very responsive and helpful. Would definitely use them again!
Scott PI scheduled the truck 6 months in advance because it is a 4 hour drive. Just as we arrived, I got a text saying there were no 20 ft trucks at my requested location and they were changing oick up to Oconomowoc which is an hour long drive. I could not get ahold of anyone, so my son called in morning and was upgraded to a 26ft truck. Because of the size, we were unable to get the truck up my driveway, so had to call a tow truck and then had to take the items to another storage unit which took us over in miles. This is not the first time you have changed pick up locations on us last minute. I would like the $216 back that I had to pay for a tow. This is rediculious.
Chad CI called the owner who didn't return my call. As it was raining and heavy cloud cover, my phone app wouldn't work to do the check in for return.
Paul PNo one at location. Just grabbed the equipment and off I went. Don’t know how Uhaul can have a location with no on-site staff.
James LKeep up the great work!
Adam MWe needed the 15 ft truck but ended up w/20’. Mr. Newman apologized & said we would pay same as 15’ charge. That didn’t happen u-haul charged us more. Mr. Newman is great to work with. I would recommend him anytime u needed to rent a truck
carolyn SNever again
Crystal BThe night before the move, I was notified the size truck I had ordered a month before was not available in the area. So I had to take a smaller truck and make multiple trips. Resulting in lose of time and incurring additional cost. I rate the service as poor. Had I been given more notice I might have been able to make other arrangements.
Terry SThe trailer was clean a d ready to go.
Mark JThe guys at Newmans were awesome and will rent all my uhaul stuff from them and refer them to all my friends. Great place!
Alan HNothing. Mr. Newman was extremely helpful, the location is easy to find and accessible. This is the third time renting from U Haul and each time was with a different location but the next time I am in need of a truck rental, I will specifically search for this location even if there is an added cost for drop off or pick up.
Jack VOutstanding establishment! Russell was stellar!!
Ronald NKind courteous and top notch! Russell makes the experience enjoyable!!
JAMES WAll around best experience ever and Super friendly and Helpful!!
Ronald NThis location rocks!! Will definitely use again in the near future! Russell is top notch and magical!
Laurie NVery lucky to have a location as good as this one in the area. Fantastic all the way around and Russell is top notch!!
Ronald NAmazing location!! Friendly, convenient, great customer service and Russell is awesome! Two thumbs up!!
ALEASHA SOur containers arrived 4 days late. No good explanation why. Mike at the UHaul store in Lake Wylie, South Carolina was wonderful. Very caring.
Erika SBest Uhaul dealer in Elkhorn/Walworth County area! Great experience and Russell was fantastic!
John PNo one was there when we came to pick up the rental. We were given a phone number to call and the man told us to pick one of two trailers on his lot. We were upgraded from a 5'X8' to a 6'X12' and the tongue was very heavy with no tongue jack. It was all my wife and I could do to get the trailer coupler on my hitch. We should never have been promised a certain size trailer and then told it was not available and someone should have been there at the pickup to help assist us.
Bruce KI rented a dolly with the truck and did not receive it. Called customer service and they told me it would be taken off bill. I was still charged for it. I disputed charges and it still wasnt taken off. I was very irritated I didnt get dolly because i rented/reserved it for a reason and then I get charged for it on top of it?!?
Danielle M