This was the best overall service during my entire move! Great Job UHAUL!!!!!
Brian B.
Customer Reviews for Newnan Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Notify your customers before you charge them.
Jerry W.I believe his name was Bill M., I could be wrong, but he was the only employee in the office at the time. He was very rude and did not provide a pleasant experience. I felt as though I was signing up for the military or being interrogated by a police officer. He needs a serious course in customer service.
KYRA M.It was just a little for out of my way to do what I was doing overall it was good..
Donald A.Paul and Tina were very nice. They were open when others were closed and they were able to help me.
CLARA P.Did not receive my items I purchased due to the store being closed during business hours. Someone was supposed to reach out, haven't heard anything.
Tinesha B.The owner was a bit over the top, everything was good except for the customer service.
KarVoris F.N/A
Kokethia H.Dropped off after hours
Kia P.The store was closed when I was dropping the trailer off, so I had to do it online which charges me $20 because it's “outside office hours.†How is it my fault that the business was closed at 1200 on a Friday for thanksgiving that is a week away? I want the online return money refunded.
William T.Salesman just rude
Sherry H.Customer Service was not personable and a non care factor.
Ashley N.Very polite. Quick check on and out process. Would recommend this location.
Suzanne H.Excellent all around service from reservation to pick up to return. Have already recommended
FRANK R.Uhaul's equipment has evolved greatly since the last time I rented a trailer or truck. The rented equipment was very well maintained. The owner of this business was friendly, helpful, and well organized.
Kevin H.You probably don't want to have political talk radio playing in your customer showroom. Businesses should not promote political viewpoints.
GREGORY N.very convenient location
Robert K.Not great customer service. We had issues with the link for documenting the truck's condition coming through, and the rep there didn't care. said he couldn't do anything. We were worried about documenting the damage to the truck when we picked it up.
JohnD W.The manager was not helpful. He had an attitude from the moment I walked through the door.
Julie M.Quick and easy! In and out in 5 minutes.
Rulon B.The man who rented me the uhual was unpleasant when I called and told him the door had messed up he acted like he didn't care and wasn't his problem told me to drop the truck off and a sweeper are location but failed to ever mention that if I did that I would have been charged almost 280$ extra for a wrong location drop then proceeded to tell me not to bring it to him cause he couldn't fix it and it was getting close to him being off
Coty W.The dropoff process was flawless; I can't think of any way it could have gone better. The proprietor even offered my a coffee while I waited for my ride.
Brian A.The person running it was not very nice. We had to bring it back to get the insurance on it since our insurance company contacted us to do so. He was not very cooperative, so I called the 1800# and gave him instructions on what to do. He was just a grumpy person.
Joeseph S.You charged me two days rental for a one day use!!! Picked up on Saturday afternoon Return on Sunday afternoon ??????
Scot H.We prefer the full service location. We accidentally booked at the wrong location.
Stanley Q.Rude. Not helpful. Sarcastic.
Gayle S.No ac in the truck.
Matt P.Please work ok the virtual pickup. The phone assistance from national office was horrible. Paul the owner just happened into work that Sunday morning and saved our day.
Leslie T.The only issue I've had in the 2 rentals I've purchased in the last 2 weeks is the cell service and ability to complete transaction quickly online. Some of that is on us, the customer, and our cell service but if you had a "guest" wi-fi to accommodate 24/7 use...that would be a great add on. Other than that, everything was great. Will continue to use and support U-Haul
Gene R.very pleased with the rental of the uhaul van. Will definately use it again.
monica L.Called to confirm drop off plan; very clear communication; very efficient drop off; saved me time.
Wade G.Do not use these people. They are scam artists. They charged us a fuel charge even after we topped off the truck to where it was originally. Let's do the math: A 10ft Uhaul gets 12m/gallon. I had up to 80m and did not go over. Our trip was actually 78.5m. That's about 6.5 gallons. We stopped at the Chevron down the street(1.7miles away from drop off). We put $25 in at $4.30. That's about 5.8 gallons. The needle was on 15/16 just like when we got it, albeit a little short. When we pulled up, the guy came opened the back inspected it and we kept asking are you sure everything is good. He just kept saying, "We got your card, we got your card." I made the mistake of only taking a picture of the mileage and not the gas. No less than 10 minutes later, I got my receipt with a $36 charge on it. He claims that the tank was registering below 3/4. How is that possible? I have the receipt from getting the gas and we only drove 1.7m to the location. I REPEAT, THESE PEOPLE ARE SCAM ARTISTS. DO NOT USE THEIR SERVICES! ALSO, REMEMBER TO ALWAYS TAKE PICTURES!
George S.The equipment I rented was in good working condition. However the operator of this facility is not a very cordial person and lacks customer service. I will not be using this individuals establishment to rent a U Haul product again.
Christopher G.Van smelled like cigarettes and McDonalds. Trailer was a hair too big for my mule. Wished I could've gotten some money back for only using it 15 minutes.
Eli H.The location is clean and easy to find also located near a has station which was helpful.
Wendy W.Truck was very dirty and smelly. Exterior was damaged and not in good shape. The photos provided during check in were not at all accurate. Would not use again.
James C.Easy and quick!!
David S.The lady that I talked to over the phone was very nice , but the gentleman that was there for the pick up and return was kind of rude and abrupt , he also over charged on the miles and when my Grandson brought it to his attention he said it would be refunded to my card , which it was. This was the second time I have used uhaul and was pleased.
Carsen R.I feel your Pre quotes could have been a bit more transparent. I went from 89.00 to almost double during check out.
Alexandrea H.This gentleman was quick and efficient, and his facility was clean.
Thomas C.Used this location a fair amount for U haul rental and a Storage unit. Always has been a good experience. A plus.
Brad V.Best Uhaul rental experience ever. The location staff was thorough and professional. Great rental experience. Thanks
JOSEPH C.Worst U-Haul experience EVER! Picked up the truck and after arriving home after driving only a few miles noticed it had a screw in the left front tire and the tire was badly worn on the outer edge from a serious misalignment of the front end (classic U-Haul quality.) I called the place I had just picked it up from and they told me they had no other trucks and to call a road service – thanks, right? I plugged the tire myself and decided to put the front worn tire on the back hoping it wouldn't shake as bad. When I removed the outer rear tire, the inner rear wheel tipped over and sheared the valve stem extension off. I had to load the filthy tire into my car and pay over $27 to have the valve stem replaced. I decided to check the air pressure in the other tires and found one tire had about 45 psi while none of the others had more than 64 psi – the tires say inflate to 80 psi. Low air pressure in decreased fuel economy. Quality inspections, doesn't appear that way? Over 4 hours after picking up the truck and being exhausted I opened up the ramp to start loading boxes. When I did, I found trash, glass, mud, and pine straw on the ramp. Real nice. Driving the truck was not a pleasure – the front end rattled me to death, and you couldn't even hear the radio over the wind noise. The gas gauge reacts very slowly to fuel. I initially put $90 of gas into it and when I went to return it the gauge was slightly below where it was when I picked it up. I put the pump in the tank and was watching the gauge. After almost another $45 it came up to where it was initially but after driving it a mile a so it shot way letting me know I put way more fuel in there then I should have. Penske is double the cost, but they are cleaner, safer, and don't rattle you senseless. These trucks are dangerous and shouldn't be on the road with the front end that much out of alignment! Really horrible experience with U-Haul.
Sharon B.The gentleman who rented the trailer to me went out of his way to take care of my rental needs. He stayed past closing time to accommodate my rental and was very pleasant and helpful. My rental was an emergency and I needed to pick up the trailer that night.
Kristen R.The customer service was the worst I have ever received in my 40 years of living.
Tracy H.The gentleman that helped was as awesome. He knew the equipment and asked me if I had any trouble with the truck.
Deann R.Man was rude!!!! Will not use this location ever again! Did not help explain anything. Turning in the equipment was a NIGHTMARE!!!
Jeff N.