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WALTER M
Customer Reviews for Newtons True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was clean and looked great. However, after driving to our loading spot it was apparent the truck had not been well maintained. I call U-Haul help. I person came out to check out the truck. He this call a tow truck to get it repaired. We never loaded it and this is when U-Haul responses became a disaster. I received an text to go to Parsons and pick up another truck. I tried calling the facility to determine/learn how the truck was maintained mechanically (belts in good repair, no oil leaks, no gasoline leaks, no screeching transmissions, no unusual noises coming from the engine, etc.). I tried calling the Parsons facility and was able to get a person to verify the above. So, I did not get this truck. I decided to get my refund for this rental and stay away from facilities that can verify the mechanical relability. After multiple calls, I have yet to receive my refund.
STEPHEN LLocation was great and the staff at Newtons were amazing and very friendly and helpful
Dustin CVery friendly, the whole thing was excellent, had a very smooth check in picking up the u haul...
CHAKOTA RNo problems in and out very fast
Steven OThere was no issue with the location. I did have some issues with the trailer itself. It rained and water got into the trailer from underneath or a crack somewhere and all my boxes on the floor were soaked through as well as my mattress and box spring.
BRANDON GThe lady in Cherryvale Kansas was absolutely amazing!!! I actually picked up the car hauler trailer after store closing. I was late due to catching a very long train in Coffeeville Kansas. I called ahead and she agreed to stay open so I could pick up my car hauler. She was extremely friendly and helpful even though it was after closing. I forgot to ask her if UHaul offered a Military discount until after she had completed my contract and I was ready to sign. She smiled and said, oh yes, and she took my old contract and rewrote it with the Military discount. That was AWESOME!! She was AWESOME!!!! The car hauler trailer itself worked fantastically on my trip from Cherryvale Kansas to Lakeland Florida. Even though I had a car loaded on it I didn’t even notice that it was behind my Ford F150 pickup truck while driving. It tracked and drove perfectly, really impressed. The return of the trailer was quick, simple, and easy. Great job UHaul, keep up the good work.
raymond pOnl, problem was a downpour of rain had to wait awhile for it to slow down. We made our trip with with no problems.
JANICE CDrove around the block 2 times trying to find it
James CThe customer service was great.
joshua bPut trailer jacks on the trailers
Harold SEasy drop off even when closed
Thomas S