Customer Reviews for Next Level Collision & Automotive
(U-Haul Neighborhood Dealer)

105 reviews

443 Gillespie St   Fayetteville, NC 28301

(910) 729-6804

Office Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 729-6804

443 Gillespie St
Fayetteville, NC 28301

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LARRY B 
Rating:
5.0

Quick and freindly

MARTIN S 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T 
Rating:
5.0

Customer did not leave a comment.

ANDRES V 
Rating:
5.0

Great happy 😀

VENUS J 
Rating:
5.0

Customer did not leave a comment.

KARIN M 
Rating:
5.0

It was closed. But easy access no one on site

ALEXANDER G 
Rating:
3.0

When we pulled up i couldnt find the enterance. Plus i requested prior a different location and they sent me here . It was a 15 min drive . But checkout was good .

TAMARA B 
Rating:
4.0

Customer Service was outstanding. Thanks

GRACE M 
Rating:
4.0

The only thing that wasn’t clean was the floors inside when we picked it up but that’s expected because the conditions of the dirt and gravel just wanting to let you all know it was already like that we have videos but the people were definitely very nice and I would definitely recommend this U-Haul place out of all the ones I ever rented from,, I will be back next week to rent from them again

MARQUELA E 
Rating:
5.0

Lights on my truck and their trailer didn't work, the location immediately fixed it, including the truck. Offered to pay for the truck repairs, they said no. Very helpful, get me sorted quickly, very smooth as it should be. Good Customer Service.   Derek

DEREK R 
Rating:
5.0

Customer did not leave a comment.

DASHAWN P 
Rating:
5.0

Very professional and friendly.

Gina T 
Rating:
1.0

Customer did not leave a comment.

Luke S 
Rating:
4.0

Despite a semi-dicey neighborhood, the staff professionally maintained the location.

PHILLIP B 
Rating:
5.0

Customer did not leave a comment.

NEIL B 
Rating:
5.0

Excellent customer service

Michael E 
Rating:
5.0

I'm currently waiting on the extra money they had taken off my card. Charged 178.00 I think but 250 was taken off my card

ANGELA B 
Rating:
5.0

Customer did not leave a comment.

KARIN M 
Rating:
5.0

Very accessible and user friendly.

Nicholas K 
Rating:
5.0

Customer did not leave a comment.

CONNIE W 
Rating:
1.0

Worker was rude and unhelpful...I was there over a hour. The truck was not cleaned and the dolly was not returned or strapped in it was laying in the middle of the truck bed...will never return to that location again

John C 
Rating:
5.0

Customer did not leave a comment.

Kim H 
Rating:
5.0

Not a thing needed for improvement at this specific location.. Very friendly and welcoming and just loved the sales rep!

JESSICA A 
Rating:
5.0

Customer did not leave a comment.

ERBEY L 
Rating:
2.0

The trailer I scheduled to pickup was filthy on the inside with a layer of dry mud. I asked the representative if they had cleaned it and they had not. This was not acceptable as I had to place my home furniture inside and had to clean it on my own prior. I would like a discount for this .

Robert H 
Rating:
1.0

Customer did not leave a comment.

ANTWANIQUA H 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
4.0

no suggestions.

Raymond R 
Rating:
4.0

Customer did not leave a comment.

DIAMANTE P 
Rating:
5.0

Customer did not leave a comment.

KARIN M 
Rating:
3.0

Satisfied

GLYNIS S 
Rating:
2.0

I use a prepaid card so I had to put down $100 deposit and I never received my $100 back no one seems to know where is $100 supposed to come from

CHARLES M 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA C 
Rating:
5.0

Customer did not leave a comment.

JASMEN P 
Rating:
5.0

Highly recommend as they were easy to communicate with and equipped with the equipment I needed.

LOUIS M 
Rating:
4.0

Customer did not leave a comment.

KALEB S 
Rating:
3.0

Think they had a recent flood and the parking area was very muddy. I did an after hours drop off so I didn’t see the inside of the building.

MICHELLE W 
Rating:
5.0

Customer did not leave a comment.

VICTORIAN M 
Rating:
5.0

Customer service is great here! Kelly and Amber answered every question I had and went above and beyond to make sure I was satisfied! The smaller box truck was very easy to drive and held everything great the whole trip. I highly recommend getting your U-haul from here! Very Affordable!

WILLIAM J 
Rating:
5.0

Excellent customer service!!!!

Jamie G 
Rating:
3.0

Vehicle was parked in low area in water after rain. Would have liked it pulled out or parked in another area since I had scheduled a pick up that morning.

Gary W 
Rating:
5.0

Excellent customer service, the office and waiting area were clean and comfortable. I was greeted pleasantly, and the rental process was painless. I was given a complete list of drop-off locations and their hours of ops. Most importantly, the auto transport trailer ( didn't use the dolly) is amazing.

David E 
Rating:
2.0

When I returned your trailer, I was charged again for an additional day. I am already talking to U-Haul about this

James V 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
4.0

It was so far away in comparison to the location where we had to go. One U-Haul was less than 5 miles and others as well.

Jeff M 
Rating:
4.0

Customer did not leave a comment.

Victor M 
Rating:
5.0

Nothing. The young lady that helped us was great. She was knowledgeable and helpful.

YUDORA j 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

Kelly was wonderful to work with and so helpful!

Melissa D 
Rating:
5.0

They were very helpful returning the trailer.

Don F 
Rating:
2.0

No Dollie’s or equipment available.

Tyler B 
Rating:
5.0

Customer did not leave a comment.

Audrey F 
Rating:
4.0

Customer did not leave a comment.

Kathleen D 
Rating:
4.0

Customer did not leave a comment.

Lisa R 
Rating:
5.0

Business was very clean and staff was very friendly. Will absolutely recommend renting UHAULs from this location!

JANET B 
Rating:
4.0

Customer did not leave a comment.

Deirdre C 
Rating:
5.0

I was very impressed with the facility and the young lady that helped me.

Antonio L 
Rating:
5.0

Super easy drop off in key box during hours when closed. Convenient location. Will use again!

Patricia W 
Rating:
5.0

Customer did not leave a comment.

Rebecca F 
Rating:
5.0

Very impressed with the customer service. Kelly went over all the safety equipment on the trailer we rented. Greeted with smiles. Will definitely recommend them to anyone I know.

jennifer b 
Rating:
5.0

The associates were extremely kind! Kelly was awesome! She deserves a raise!

Kevona B 
Rating:
5.0

Customer did not leave a comment.

Andreas M 
Rating:
5.0

Fast, Friendly, Knowledgeable, Very Helpful, location makes you feel like family they go above & beyond for there customers. Highly Recommend....

LUKE A 
Rating:
5.0

Customer did not leave a comment.

Lynnda W 
Rating:
5.0

They were very nice and helpful and placed the trailer onto my vehicle and plugged everything into it.

JEFFERY C 
Rating:
4.0

It was a very user-friendly process the attendant was very helpful and polite. She was very knowledgeable, and was also able to help me with finding a retailer to help with the total towing experience.

RON L 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Customer did not leave a comment.

Kenneth R 
Rating:
5.0

Customer did not leave a comment.

Clyde J 
Rating:
5.0

The lady at Next Level Collision and Auto was so nice and helpful! She made my experience with U-haul amazing and enjoyable!

Be Y 
Rating:
5.0

Customer did not leave a comment.

Seneka G 
Rating:
5.0

Customer did not leave a comment.

SEAN J 
Rating:
5.0

Check tire condition more carefully. Ply separation is not always obvious, but leads to tire failure, causing delays for your customers.

Eric S 
Rating:
5.0

Great service

Cathy G 
Rating:
5.0

Customer did not leave a comment.

Ken L 
Rating:
2.0

They provided a truck with a tire pressure light on. Didn’t really having any issues due to the initial visit the man/ cs agent provided the wrong truck. Once my household items applied pressure to the car, I called to express my concern and the agent didn’t provide any type of escalation or customer service to ensure me I’m in good hands with choosing this company

Brittany G 
Rating:
4.0

Need a spare tire and jack mounted on trailers

Berry M 
Rating:
5.0

Customer did not leave a comment.

Jay C 
Rating:
5.0

Customer did not leave a comment.

Kimberly C 
Rating:
5.0

Nothing, every associate was friendly and professional, very accomidating.

Joanna R 
Rating:
5.0

Customer did not leave a comment.

Tiffany D 
Rating:
5.0

Great customer service and experience.

Kellyann C 
Rating:
5.0

Customer did not leave a comment.

KRYSTLE S 
Rating:
5.0

Customer did not leave a comment.

Caleb K 
Rating:
5.0

Customer did not leave a comment.

Shelia M 
Rating:
5.0

Customer did not leave a comment.

Gale P 
Rating:
2.0

The drop off point was a muddy field. Having to use the UHAUL app is painfully slow and annoyig.

Larry A 
Rating:
4.0

Customer did not leave a comment.

THIERRY M 
Rating:
3.0

After being charged near 40$ to reserve a pick up and dolly. Then all the extra hidden fees coming to near 100$ for just under a 3 hour rental… talk about misleading advertising.

Martell B 
Rating:
5.0

Great customer service

billy f 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
5.0

Customer did not leave a comment.

Willie B 
Rating:
2.0

The cab was dirty. Smelled like smoke. I dropped it off at the location given during a time when the business was supposed to be open, but they were closed - thus, I was charged a fee.

Jeff S 
Rating:
4.0

Customer did not leave a comment.

Terry M 
Rating:
5.0

Customer did not leave a comment.

Ty T 
Rating:
5.0

My hole experience was ruin from the day I picked up my uhale I had reserved a 10ft the day I was suppose to pick up my uhaul Uhaul changed my order to what they wanted and did not inform me costing me right at 150 dollars more than what I reserved I was told i would be reimbursed for the days I did not use the truck since they took 5 days out and I only used it for 7 hrs

Michael W 
Rating:
4.0

Customer did not leave a comment.

Billy N 
Rating:
4.0

The processing part was very good. Keep up the good work.

Neal L 
No reviews have been submitted for this location.
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