Customer did not leave a comment.Steve H.
Customer Reviews for Nicholson Tire #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smoothlyDAWN W.
Customer did not leave a comment.Jose S.
Customer did not leave a comment.Fred L.
Customer did not leave a comment.Shirley H.
Customer did not leave a comment.Ruby C.
Customer did not leave a comment.Ginger C.
Customer did not leave a comment.Patrick S.
I was originally suppose to pick up a trailer at another location. I got there and there was no trailer, no email or phone call that the trailer wasnt there. I was leaving for vacation in 2 hrs. Went to another location that had the trailer and called to have my reservation transferred. The lady I spoke with was was not pleasant. Overall this was my 1st bad experience.Sheryl A.
Customer did not leave a comment.HOWARD S.
Outstanding serviceTHOMAS E.
Nothing, as Tim amd his team was great! Very personal and professional throughout our transaction. I'll need a different style trailer for another move and will definitely rent from Tim. The young man who prepared the trailer was also fantastic. Can't say enough good about this business.Philip R.
Customer did not leave a comment.Raymond P.
It was hard to find a place to park the 26 foot truck. They also tried to charge us an extra $60 more for rental and mileage. It said it was overdue because it was after 7am, but that was not listed on any of our paperwork. We understand mileage cost, but $60 more was ridiculous. If Uhaul is full of extra fees and runs up cost at every stop, I will look at other companies first next time.MICHAEL Y.
My overall experience was poor. I made a reservation months in advance and when I went to the location 40 miles from my home the truck was not there. There was no phone call alerting me to the fact there was no truck. The sales professional was polite but said we most likely would not get a truck that day. My son and I then started to drive home and half way home we received a call from uhaul's traffic center that there was a truck in th east side of Atlanta. We turned around to go and my call called that location no longer rented uhaul trucks. This is the third failure on uhaul's part. My sone and I started driving home and traffic called again and said there was a truck in blue ridge. I ask the lady on the phone and she called to confirm there was a truck on the lot. In what was a 1 hour trip ended up taking 5 and a half hours. Your epic failure was one not to keep a reservation, second not to let the customer know it was not on the lot and lastly tell a customer to go to a different location which was not even in business any more! Will not use your company again.daniel H.
Customer did not leave a comment.Jenessa S.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.dwight B.
Customer did not leave a comment.STEPHAN W.
Customer did not leave a comment.JANE B.
Now that we've used the Nicholson Tire location, we won't go elsewhere. Extremely professional. I used to be a tanker driver for 15 years, so I know what I'm looking at with equipment maint. These guys are exceptional.corey A.
Customer did not leave a comment.JEFFREY A.
Customer did not leave a comment.Scott W.
Not happy that I got charged for a cleaning charge and more fuel. I left it exactly as I received it. I rent uhauls from this location all the time- not sure what happened.Julie F.
Nothing, Nicholson is a pro at this in and out fast, awesome service. Ron Klebba.ron K.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.GEORGE B.
Had an issue with your app returning the truck. Had to call the 800 number due to the app was not working to returnRichelle R.
Customer did not leave a comment.paula G.
Hooked up lights Checked by employees. Good people.Paul S.
dropped off truck late at night. gates were closedJerry W.
Customer did not leave a comment.Larry K.
Customer did not leave a comment.RELEAH L.
Nice group of people working therePhillip D.
Customer did not leave a comment.Susian R.
Another great uhaul representiveTravis C.
Customer did not leave a comment.Roy M.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.michelle D.
Customer did not leave a comment.Michael M.
Nicholson should try to send communication by text or e mail. I had to hold on the phone a very long time to wait for the right person to speak with.MARK K.
Inside of trailer was very nasty. Glad what I was hauling was in boxes, otherwise I would have to have swept and washed it out.Keith B.
Customer did not leave a comment.Michelle G.
Customer did not leave a comment.Meg O.
Location closed but we dropped off no problem and did the on line drop off. Very easyKENT R.
Nice job. Thanks for helping me out.DAVID B.
Customer did not leave a comment.David L.
Customer did not leave a comment.Frank O.
When I located a closer place to drop off the truck and trailer, I was told I could not after I had already disconnected. When I drove an additional 30 miles to the drop off location, the place wasn't even open, so I used the will call, and there no place to park the truck or trailer. Place was gated.KRISTY F.
Customer did not leave a comment.calvin M.
Customer did not leave a comment.DWIGHT M.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.NEIL M.
Customer did not leave a comment.Randal H.
The directions for the return of the truck were so clear and simple. There was plenty of space to park the U-Haul when we made the return at this location after hours.Pam M.
Tim was very polite and professional.CHRIS L.
Very fast return. No need for any change.Roy M.
Everything was nice and smooth. Nicholson tire was great and professionalRegina P.
The app is cumbersome and this time it was a huge pain. The app would not let me take any of the required photos said "error no photos exist), went inside location to ask and they said everything looked good on the contract so go ahead. Called your customer service line and waiting on the phone 45 minutes and finally got a rep who sent me a link to enter the photos, same problem i was getting in the app (unable to load photos see onsite desk). By this time i had spend almost 2 hours trying everything so i took the onsite guys advice and took the van for 24 hours to drive to downtown atlanta. When i closed out the rental (the app worked for pictures this time) but the daily rate was 4 times the advertised $19.95 a day. It was a one-way local (from blue ridge to metro atlanta is about 45 minutes)...so why was i charged almost $80 for the day on a 9' cargo van?Michael K.
drop off was easy, plenty of room to drive and back in places. no problemsJames B.
Customer did not leave a comment.Diane E.
Customer did not leave a comment.Lisa J.
Not much. Service was great and the staff was extremely helpful and friendly.Thomas H.
No improvement needed! This is a great location with great customer service! Will definitely use this location again when I need a trailer or truck.Ross C.
Customer did not leave a comment.KURT R.
Everything was above expectation. Very pleased!michael R.
Customer did not leave a comment.toby C.
Cargo Van was not clean, Cab floor had mud stains, seats had dog hair all over them!Stephen F.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.ROY S.
Customer did not leave a comment.joseph P.
Customer did not leave a comment.Stephen F.
Filled the truck up less than 5 miles from drop off, then got charged an extra $20 for gas. The mileage wasn't limited according to the pick up location, but was charged at drop off a total of $40 from these add-ons.EDISON C.
Customer did not leave a comment.emily B.
Customer did not leave a comment.Graeme F.
Customer did not leave a comment.William C.
Customer did not leave a comment.john C.
See my above comments.dennis W.
Nicholson Tire has been a first class operation in the 7 yrs I've been doing business with them.HANFERD M.
Customer did not leave a comment.terry L.
They were closed and we had to use the drop box. Had they been open we would have been able to review all of the concerns with them. I called this morning to inform them of the problems with the truck.DONALD D.
In and out fast good people .will use them againjeffrey B.
Customer did not leave a comment.TOM R.
Customer did not leave a comment.RICHARD S.
They didn't go over the vehicle with me as most U hauls do and the gas tank wasn't full upon pick up as usual but truck worked well and staff was kind. Checkout was quick and effortless.Woody T.
Great peopleGordon W.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.kenneth P.
Customer did not leave a comment.Charles L.
Customer did not leave a comment.James K.
Easy drop off and open area to navigate with any Uhaul equipment. Nice people very helpful!Brenda S.
My only issue was the self check in. And the self return. Both places my phone had bad reception, and I had to call for help getting my key. So the interface with the app. Needs work.Nancy M.
Customer did not leave a comment.Terry M.
For some reason we had to pass another uhaul location to drop off the truck here, which caused us to go 17 miles over. If you are going to make someone drive further to drop off the truck than DON'T CHARGE THEM FOR THE EXTRA MILES YOU FORCED THEM TO DRIVE!!!William L.
I have dropped off 4 trucks there in the last month and they are consistently helpful and efficient. They have plenty of room for the trucks. I haven't needed to pick up a truck there but they have a large inventory and clearly know their business so I'm sure it would be a good location.JAMES G.
USB charger did not workvirginia S.
Very professional and helpful. Also prompt and helped me hook up trailer. These guys are first class.Mike H.
Customer did not leave a comment.james C.