Nico's Tire is an extremely poor representation for U-Haul. I rented a trailer the Only item for u-haul Nico's had on a Friday. I originally called a different location, they didn't have the particular trailer I needed but I was scheduled to go to Nico's for pick-up. When I did the supposed "Owner" of the shop was rude and obnoxious! There were a few corrections in the contract and he became very angry, yelling, cursing, because he had to correct them and it would take him an extra 10-15 mins. Yet I stayed calm. I asked him 1 question and he screamed at me that he was going to cancel the contract. Only because I needed the trailer I said nothing, hooked up the trailer, left, reported him to u-haul on the following Monday. U-haul said they would get back with me in 3 to 4 days to see what they are going to do about the situation(whether it has happened before,etc..). This is now the 4th day, I have had heard nothing as of yet. Satisfied with equipment but very dissatisfied with Nico's-Chosen Representative of U-haul and if I do not hear back from U-haul Customer Service I see why they representatives like Nico's!!!Julie C.
Customer Reviews for Nicos Tires
(U-Haul Neighborhood Dealer)
Rock Island, IL 61201
Services at this Location:
- Mon-Fri: 8 am - 7 pm
- Sat: 9 am - 5 pm
- Sun: 10 am - 3 pm
Special Operating Hours
- 12/25/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great jobDaryl P.
Customer did not leave a comment.Jenny N.
Equipment not available at location stated in reservation.Shareef H.
Quick, fast ready to go. Did what was needed and bought it back no problem's. Everything worked out greatTawana M.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.Kathleen M.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.Dale S.
Continue being the best that you can be for your customers. There's nothing more important for a customers to experience than being appreciated for their business & excellent communication.Debbie V.
I have submitted a concern regarding the pickup location of Nicco's Tires which I am awaiting a response from Uhaul. Suffice it to say 0 out of 5 stars for "Nicco's Tires and Dog Poop"! Also some of the questions in this review for the drop off location should apply to the pick up location as well.JORDAN B.
It was a pretty good experienceRONDA R.
Customer did not leave a comment.Dennale Y.
The truck was not inspected properly, tires whore down and wipers as well, we had bad weather most of our trip and we where so afraid we where not going to make it because of all the sliding of the truck. Considering the fact that we where traveling across the state and not just around the corner would have been great. Also showing up late and not being able to respond to many questions.... enough gas for us to get to a gas station not long after leaving due to the fact that we kept getting stuck in the snow and having so much trouble with the tires... so disappointed with this rental this time. Also the team kept calling to change our reservations and end up overbooking. We had to call a towing company twice just to push us off the snow, I called the customer service line and nobody ever answer... I would like to get a refund on this as well.ALEXANDRA W.
We had to wait forever to get the trailerJOEY G.
Pick up was a bit disorganized, with a couple interruptions for phone calls.maryjane M.
Have them help, with where to drop trailer and park trailer and maybe a check out.NICHOLASCHRISTIA K.
I was charged more than what my email said I should be chargedDaniel R.
Customer did not leave a comment.John C.
Customer did not leave a comment.Blaise B.
Customer did not leave a comment.donald J.
There were cigarette ashes inside the cab of the truck.Crystal C.
Customer did not leave a comment.Christina H.
The employee assistance was good, friendly and professional.Herbert S.
Customer did not leave a comment.Kevin J.
Your company needs to improve your taking the money out when people rent not take money out over 3 weeks later now you want to charge me and it should of been taken out February 28 th when I RENTED THE UHAUL!!!!!! This is bs and I want my money backDevin E.
Customer did not leave a comment.Shelby K.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Joy G.
Customer did not leave a comment.James W.
I would recommend dropping this location - I attempted to drop off during normal business hours. This location was in a totally unacceptable area to rent u-hauls. The owner never showed up to return the trailer - the only positive was dealing with your representative Amy Areans - she was a big help. But the location -c'mon - Uhaul can do a better job picking and screening locations. .Steven S.
Scary big dogs that jump at you and bark, they are tied up but what if they broke loose?Anthony H.
The best customer service. I was treated very nicely. Thank you for your service. Great Job!Melinda I.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Tatra C.
Customer did not leave a comment.Brandon A.
I will never use this location again. I showed up and the location was not open which made me late for my appointment that I was using the UHAUL for. The truck wasn't full of gas which is the second time that happened. The kicker for me is they charged me an amount on one day and the remaining amount wasn't charged until almost 3 weeks later. I was planning on utilizing this location at least once a month but now I will use a totally different service. Totally disappointed!!!Dwayne H.
Customer did not leave a comment.Bradley B.
Customer did not leave a comment.NOAH F.
There was dog feces in building, dried dog urine. Absolutely ridiculous service. I will take my business from now on to Penske or Budget. Absolutely displeasedDAVID M.
Horrible. Location in an old house. No amble parking. Had to wait an hour for someone to show up to accept the trailer. When the rental was turned it was not entered into the system. Not a great location. Would not recommend this location to anyone.Todd S.
There were mice running over my feet while I was trying to fill out paperwork they took for ever screwed it up once had to redo it wouldn't let me back my truck up wanted to give me to give them my keysYvonne R.
Customer did not leave a comment.Adam J.
Customer did not leave a comment.Jonell P.
Customer did not leave a comment.alejandro L.
They lied about how much gas was in the truck and it was given to me dirty.Angela B.
Customer did not leave a comment.karla S.
Difficult to find, and I did not feel safe in the neighborhood it was located.Catherine W.
Customer did not leave a comment.Andrew F.
Customer did not leave a comment.tiffany J.
Customer did not leave a comment.alejandro L.
Customer did not leave a comment.Roger S.
To get the truck they work to slowestelle J.
First i was given a truck that had a crack in the windshield and was absolutely filthy. Drove it around block and felt unsafe driving it so i took it back was given another one that was only a little bit cleaner. But i took it. I noticed that the second truck cost more and lady said she would fix it. She didn't. When i brought it back early they said i drove it over a hundred miles when in actuality i drove less than 20 miles. And i was charged for all of it. I have never had a problem with Uhaul before, so this really came out of left field for me. I hope we can resolve this issue.Emily M.
Car accident because of the uhaul was really big and wide turns worst experience I ever hadSHAMEK G.
The windshield was extremely dirty inside and out. And the steering wheel has too much play in it from left to right very difficult to keep going down the road straight. Employees and owner very courteous and niceRaymond S.
Make sure the uhaul is clean. I found weed in my uhaul and could of went to jail for it, if I was pulled over by the police. I told the man at the uhaul place about it and didnt get a discount only a "Sorry about that".Keomi N.
Had 8am appointment. The one guy that could set me up didn't come in till almost 9. Didn't get going till about 930 as they had to dig it out.Jeff W.
Customer did not leave a comment.Megan B.
Could not find contract, said they did not have a trailer, when in fact they did. No appliance dolly, took 40 mins to get trailer, no receipt or contract, was told it would be emailed. Not happy would like some kind of account credit, or I will choose Penske for my big move next month.Joshua S.
Customer did not leave a comment.Todd M.
He had another customer come out to hook the trailer to my truck. We were flagged down by other drivers on the highway that our ramps were dragging. The pin to lock it in place was missing. We had to stay at a hotel overnight to wait for a store to open so we could purchase tethered straps to hold the ramp in place. This caused us to have an extra $175 in travel costs. I am very unhappy with the safety of this equipment and the location for pick up. It was dirty and in a very bad neighborhood. They had two dogs chained up outside the building at a used tire shop. It was a horrible experience. I would like to be reimbursed for my hotel stay as well as the cost of the straps we had to purchase. 1-309-269-3059. I can be reached at any timeChristine J.
Customer did not leave a comment.Kevin L.
I was overcharged for mileage. & when I went to return the uhaul they were closing over an hour early so I couldn't check it in & had to leave the keys yet my account was charged instantly with the incorrect mileagebrooke Z.
Customer did not leave a comment.Dustin H.
Customer did not leave a comment.Julie H.
Nico, the proprietor was nice and helpful when I picked up the truck. Great to work with.ryan W.
Customer did not leave a comment.TODD W.
Great location.Christopher E.
Over all the truck worked okay but it was dirty, and the place that I had to deal with the people weren't very friendly there. They made me feel like I was kind of putting them out asking for helpmark W.
Equipment was not available at scheduled 9:00 am time on Sunday due to a quick rental on Saturday and the truck wasn't returned until 10:30 am! Employee did a fast sweep of truck & forgot to put in moving blankets, so owner had to follow thru w-employee. Cab smelled of heavy smoke & I had to drive with the windows down (It is really hard to breathe for people with sinus/asthma issues - U-haul should be paying me to sit & drive for 3 hours in an unhealthy environment)! The 3/8 marked for the fuel tank was actually at just above the 1/4 mark, so I filled it back to that level. The final billing reflects a charge for fuel. Owner was apologetic for the delay of truck & in the poor condition the truck was returned. No problems with truck driving home.Tracy W.
Employees were very friendly not very knowledgable but very friendly.Kevin M.
Customer did not leave a comment.Vanessa W.
When I reserved I was told that I can pickup at a given location just to find out that I had to go somewhere else to get it. Annoying.
Nothing great locationmichael F.
Customer did not leave a comment.Jerry P.
Customer did not leave a comment.laurance F.
Bad area. People were nice but would of rather went to the place I picked when setting up rentalMatthew M.
Confusion. Lack of communicationMatt O.
The first place canceled my appointment at the time of my appointment with no other options than to wait for 4 1/2 hours to get another truck! The place I finally found one never discussed mileage or insurance to witch he just charged me for then I went from paying 20 plus tax to 60 that's a huge difference then the coustomer service made it like it was my fault and are trying to charge me 30 dollars in late fees about a fee I didn't even know I had to pay!!!!! I will never be going to uhaul againJamie N.
The biggest issue is the fact that I submitted through the website for a location in Moline, Illinois due to proximity to home and was ultimately given a location in Rock Island, Illinois. Due to this I am still being charged for the extra roughly 7 miles of mileage that resulted from the U-Haul selected location. The problem is not due to vehicles not available at the requested location as to get to my home I had to drive past the requested location and saw both a 15' and 17' truck parked both while picking up and dropping off the 15' I did rent.Taryn P.
Customer did not leave a comment.Nathan J.
Customer did not leave a comment.Martin V.
The location is a very dirty tire shop. The truck was covered with grease stains and the cup holder was filthy. I do t believe they clean the units at all. The people are nice enough but I wouldn't give them more than 2 stars for friendliness. I would not use them again.Don H.
I hope Your rep there finds his other shoe!Timothy C.
Customer did not leave a comment.jayson F.
Location was very sketchy. A rottweiler puppy was kept in a spare room adjacent to the office, and the entire office area smelled of urine.Kevin W.
I found 3 half smoked joints all over the vehicle and when returned was charged for 41 miles when I used 26Nathan H.
The man working was very nice, but the truck I ordered was not thereRobin P.
Customer did not leave a comment.Jeremy D.
Customer did not leave a comment.Jim Z.
More training on how to handle issues. More corporate support is needed.Akossiwa F.
Customer did not leave a comment.Brock M.
Customer did not leave a comment.Lucas M J.
Customer did not leave a comment.Bailey E.
Customer did not leave a comment.James M.
I reserved a truck a month well into advance, and they rented my ordered truck out. They refused to give me my ordered truck until i called and complained to the U-haul customer rep. I eventually got the truck that i ordered an hour and a half later and the Nico's tires people were rude and disrespectful that i called the U-haul customer service. Because of this i had to call my moving help and push them back an hour from when i initially asked them to show up, which cut down on the time that i could get help. I originally booked the movers from 11 am to 1 pm, but wasn't able to get my truck until 11:30ish which was an hour and a half later than when i was supposed to pick it up. So as a result i lost an hours worth of moving help and still got billed for the hour. Also this affected my drop off times for the the u-haul truck and my storage unit. I got to my storage unit with only 30 minutes to unload my truck before they closed, which was very stressful. As a result of all of the above, i will never use this service again or recommend it to anyone else. This was a complete nightmare.samuel F.
First off I received an email stating for me to pick up my auto transport at a different location, why I'm not sure. When I arrive I'm told they do not have one for me it's rented for the next day to someone else so I explain and wait about 1hr to finally get the transport. Not a very professional uhaul dealer and hopefully will never have to return to that location. Extremely disappointed in my uhaul service.Annetta B.
This was an extremely poor location. My family felt threatened being at this location. Two men working inside the facility were asleep when we walked and one had an agressive dog with them. I will never use Uhaul again after this experience.hayden K.