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Katie B.
Customer Reviews for Nifty Thrifty
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had some hiccups but the family here was very accommodating and helpful. Feel comfortable stopping by this location.
Annette T.I WAS ON TIME TO PICK UP TRUCK. ONLY COMPLAINT, THE BACK ENTRY DOOR WOULD NOT CLOSE. HAD TO GO TO ANOTHER PICK UP LOCATION. I RENTED A APPLIANCE DOLLY FROM ORIGINAL LOCATION HAD TO RETURN IT THERE. CLOSED ON SUNDAY. I RETURNED THE TRUCK TO A LOCATION. TO ME JESSICA LEFT ME WHAT I TOOK AS A SOMEWHAT NASTY MESSAGE “ ASKING WHERE HER TRUCK WAS. “ Hi good afternoon this message is for going to limit Brian this is Jessica with store smart self storage and U-Haul in regards to the U-Haul that you have that was currently supposed to be returned this morning by 11 AM I need you to get in contact with me let me know what my truck is I can be reached at 910-426-2233 thanks…†I WAS TOLD WHEN I HAD TO BE TRANSFERRED TO A DIFFERENT PICK UP LOCATION THAT I HAD UNTIL NOOD TO RETURN IT. BUT NO I WILL DEFINITELY NOT RECOMMEND THAT LOCATION TO ANYONE. U HAUL ON A HOLD. I REALLY CAN'T SAY ON A POSITIVE NOTE WHETER OR NOT I WILL USE AGAIN, OR RECOMMEND UHAUL TO ANYONE.
Gwendolyn M.Please provide correct pickup address. Contact customer ahead of time to confirm reservation.
Trevor C.Very pleasant experience.
Charlene F.It was very easy and convenient
nicole W.No one was at the location for the 10am appointment. Someone showed up 30min late, but wasn't proficient in the rental process. It took more than another hour to complete the transaction. The truck needs front end work, the steering is loose, and has shimmy at higher speeds.
Richard E.Everything was great. People were outstanding. Thank you
Eddie A.At this location I wouldn't change anything.The people were so friendly.made us feel like we had been customer's for a while. Keep up with the excellent service.
Edward S.I can't think of anything in particular.....everything was pretty perfect......everyone was quite pleasant and professional ....and treated me with respect. Would definitely do business with them again.
JOHN J.