When we picked up, we were told we could drop off at any uhaul location. Not true. There's a self serve location 3 miles from our home. When we attempted to check the vehicle in, the online process forced us to go to another location 10 miles from there. Your self serve, online return process is the most cumbersome, un-user friendly, non customer service oriented process I have ever experienced. We called for assistance and the operator was rude and made us feel like we were bothering her because we called. Picking up was a convenient process. Returning with the process you have in place is horrible. And finally. Don't you realize MOST people do their moving on weekends. And you don't have locations manned to service people that only have a Sunday to return? If not, the self serve return process needs to include all locations and easier. If you're going to force people to check out their own purchases don't be checking their bags as they leave.Joseph G.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Hope Mills, NC 28348
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- 4.0 Average Customer Rating
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Service was terribleâ€¦the truck was had no gas and was not clean on the insideâ€¦TASHIKA S.
Great customer service patrons were polite and professional would reccomend to others.Jerome S.
I personally don't think you need to do anything different....I'm a previous customer as well. The whole transaction was very professional from start to finish....Thanks so muchJOHN J.
I was reschedule three times to pickup truck the first time I call in to reserve truck was 6 miles from my home in Stedman, NC. Truck was in inventory at this time I was told would be there. On 5-9 had been update to pickup Truck at 2346 Gillespie St. Fatetteville, NC On 5-10 had updated pickup truck at 333 N. Main St Hope Mills, NC each time I received update pickup was further away from my home. I don't understand the problems I had with UHaul I will NOT BE USING UHAL AGAIN.RICKY W.