Customer Reviews for Nineveh Self Storage

Peg was awesome!

Peggy at Nineveh self storage was & always is wonderful. Have rented both haul and storage with her many times. Highly recommended!!!!!

Peggy was great to work with! She made a stressful moving problem so much easier. Highly recommend Nineveh for the great customer service.

Follow guidelines and wear masks Sanitize vehicles betteeen renters Learn the process and not call someone to ask how to do the retail process Allow only 1 customer in build at a time Reduce the wait time from 40 minutes to something more reasonable

Fast, friendly service.

Wouldn't recommend the self check. I had spotted cell phone service. So that it took almost 25 minutes to download my photos along verifying who I was? The people at the U-Haul place said they couldn't help self check. Thought that was a little odd for a service company that you are. They informed me that U-Haul was told in the past that they had spotted service. The truck was very nice and drove great.

It is very clean and inviting and the trucks and trailers are very accessible in a very clean gravel lot and the people were great to work with and due to the COVID-19 issues, they asked me not to come into the office, but I could see in there and it looked nice and they work face masks when working with me. Greatly appreciated.

Trailer is very heavy and did not pull well. It was loaded properly according to instruction.

Great customer service!

Ask for photos of drivers license at reservation when already entering the info. Maybe that would speed up the approval process while standing at the truck. I entered two phone numbers at reservation then had to enter a third number at truck to get verified. Overall good service and experience.

Peggy was awesome....My only complaint is that I had ordered a dolly and was charged for one by U-Haul via the mobile app and there was not one in the truck.

lady was very friendly and helpful

Nineveh u haul & self storage will try to help you any way that they can.Corporate u haul --- not so much!Peggy gets five stars ,but the big boys seem not to care and it shows

Two thumbs up Peggy!!!

The windshield wipers did not work at all and I could not see to drive. I am very surprised I didn't as not asked if everything was ok with the truck when I dropped it off.

Nothing. It was the easiest Uhaul rental I've ever experienced. Peggy made the whole process, effortless.

There was no one to check me in. I called two different phone numbers and left messages to call me back but nobody did.

Miss Peggy makes a routine mundane chore some what enjoyable!Thanks to her and her team for all of the personal attention.

Peggy Murray was fantastic to work with. She was fine letting us in early when she got there and handled our situation well. Our truck 24/7 was screwed up from a columbus location and she understood and got us through the situation very quickly and gave us a good rundown of how to use the truck and what to make sure of when dropping it off. She was very friendly and a pleasure to work with.

Customer service is unparalleled.A stressful situation made better just by a smile and a caring disposition .Top notch

Was helping a friend out,had to run to atm,total time from time of pickup 40 minutes. Just of that was sitting still charge, knowing ,,I had no time to use the truck,,,price 68.22

Friendly and helpful. Does have a key drop off for after hours.

Peggy goes above and beyond! Thanks for a good experience

The door was tough to close, but we were able to close it and we understand that a repair order has been previously submitted

Stop sending me so many e-mail's

Not mess up the reservations and not be rude to the customers

Peggy goes above and beyond.when trucks are impossible to find she finds them, many thanks

Nineveh Self Storage is open on Sunday which is great when you need to pickup on Sunday. Unfortunately for them, Uhaul website updates on Sundays because there are very few locations open. I waited 90 minutes for the paperwork to be able to be printed off. This is no fault of the owners of NSS, this is very much a Uhaul issue. Uhaul needs to do more to support it's locations, the person they called for help was very rude and said nothing was wrong with the website, he had been woken up by the phone call (9:30 am) and didn't even check the website.

Had to wait for 1 hour 20 minutes to just pick up the truck and complete transaction

Helped me connect trailer correctly, and knew their stuff. Trailer was clean inside and out. Friendly, and worked hard to get information into the corporate website system so I could get on my way.

Ms.Peggy very helpful and very convenient neighborhood location

every thing was great, continue to stay the same

It would be helpful if someone would answer or call back when calling an emergence phone number. -why list an emergency number if there is no assistance in an emergency situation?

The return was painless. Peggy, at the Nineveh location, was an angel. Very kind. We will definitely recommend this location to others.

Less god speak, more timeliness.

Very friendly

Free coffee and doughnuts would be great

Miss Peggy goes above and beyond.

Hire more people like Peggy!!

Great place for storage. I have used Nineveh storage for the last 5 years and am completely satisfied.

Very nice experience .Friendly.Peggy was a big help.

There was no cell phone reception at the location so I could not complete the return through the app. The gentleman who was working was not very helpful and was upset because he said “We we supposed to get trucks this big”. After I left I called customer support and they were very helpful in completing the return.

Nothing

Super friendly people to rent from!

I brought truck back before 700pm gate was open no body there I parked inside of fence I hope I done right

I reserved my U-Haul truck on Tuesday knowing I have a very hectic schedule with a young baby. I made sure to pay for the rental and to confirm I had a truck ready for my move on Saturday at 9am. I received a call from the corporate U-Haul on Friday that the truck I reserved was not available at the location I reserved at, and wouldn't be available till two in the afternoon. The corporate U-Haul could not get me a truck anywhere close to where I reserved and paid for a truck at. Knowing that this would've happened I would have not reserved a truck with U-Haul . The corporate customer service team couldn't figure anything out for me and only excuse they could tell me was " other people had booked this truck a month and a half in advance ". Granted I do understand that trucks get booked out far in advance, but this would've been nice to know on Tuesday when I booked the truck. Thankfully I was able to book a truck in Nineveh (one hour and 20 minutes away from my moving location). I received great service from the Nineveh location and they were very apologetic and helpful to the corporate lack of service. I am very grateful for their kind gestures and would recommend the Nineveh location again. As for corporate U-Haul and their customer service team, there definitely needs to be some changes and good luck finding a truck when you need it

I was given a U-Haul with a hole in the roof and the owners knew there was a hole in the roof. It was the only U-Haul available in the area and I had no choice to take it. The owner also added on insurance when I said I did not want it, so I was over charged. He was very rude and inconsiderate. Because of the hole in the roof, it rained on my way to my drop off location ( four and a half hours away) and all my belongings got wet. I will NEVER use U-Haul again.

Uhaul fucked up everything from the beggining. The drop off location was the only good part of my experience. Pickup date and location was wrong, I want my 50 dollars for that alone. Everybody with few exceptions was rude as fuck. The truck frame was also bent and made for a terrible ride. I'll never use Uhaul again. I hope the company goes bankrupt

All good

Excellent service...very helpful and friendly.