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Walter G
Customer Reviews for Nineveh Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Peggy is the best!
Jeff BCustomer service was excellent!
Zachary MI reserved this U-Haul a month in advance to give myself enough time to make certain we had it, as we were moving three states away. My father and I went to pick it up on the day we reserved it and the workers in center point Alabama location had very poor attitude on top of adding an extra day that was not asked for, unbeknownst to us, thus charging us almost $100 more than initially expected and when asked about the price change from the “due at time of pickup” on the quote was just told “that price can go up or down”. Upon departure the contract showed 3 days, upon return it had been changed to 4 days without our consent or knowledge. Even though we returned in time (Monday June second in the morning) our rental agreement now shows we returned equipment on Tuesday June third in the afternoon. It took the workers in the Nineveh Indiana location until today (June fifth) to even show that the equipment was dropped off and checked in. Very lazy workers, with little knowledge about their own company’s processes! I am extremely displeased with the entire process from start to finish. We will not be using U-Haul again in the future. As a first time customer I am astonished that this is how I was treated.
MATTHEW NNo issues
Jeff BThey had what I needed and the service was phenomenal.
Steve HThe truck rental experience from this location was fantastic, but I wasn’t informed that I’d be picking up from this location until the day before. Picking up from this location added miles onto my trip which I was later charged for when I returned the truck.
James RThe personnel is very friendly and professional. They will find the best way to store your property. I highly recommend this facility.
Hector M | Overall ExperienceThe employee was kind and had great customer service. Only issue I was not able to use the equipment due to the rachet for the tire straps was rusted beyond use kind get the rachet to work properly ended up cutting myself in the equipment. Would not recommend anyone coming back for a towable car dolly. only good thing came out of this was the employee was very kind and was helpful understanding. Everything else was crappy and do not recommend coming back ever.
Jeremy PWhat a great business
Stephen BThe lady that helped us was so very nice and helpful. It was an easy process from start to finish!
Alyssa OReservation webpage allows pickup and return hours that didn't match locations actual hours. I encounter this at pickup and delivery.
PERRY EI nearly had a major catastrophe when I dropped off the trailer after hours. The front of the rental lot, that’s not fenced off but open to the public after hours, is sloped down to the surface road that passes in front of the Nineveh location. And, it is completely iced over. I chalked the wheels on both sides and the trailer still slid down the lot, into the road. I was able to push the trailer back into a low point off the road but not completely back up on the lot, just out of any possible interference with passing traffic. In addition, there needs to be a jack available to lift the trailer tongue off the hitch ball. Otherwise, don’t allow after-hours drop offs. It’s nearly impossible to unhitch without the jack. If I told you how I got unhitched, you wouldn’t approve. It involved letting the hitch ball shaft be pulled from the square receiver on the truck. Then picking up the hitch and re-inserting after the trailer tongue is on the ground and the ball has dislodged from the socket. Not my first choice put I couldn’t lift the trailer off the hitch ball without a jack.
Stephen BNo smoking in vehicle…. the truck was great but was obviously driven previously by heavy smoker. The office and staff were very nice and great to work with.
Sergei TThe Woman in the office was absolutely amazing!
britney cNothing, Peggy did a great job. Everything was super.
David JThis location is the best I’ve ever rented from. Friendly, safe feeling and easy to get in and out of. I have rented in person and with my app here and Nineveh takes the cake!!
Donna ZNo complaints everything was great
Karen EFantastic service!
Rachel JIncredible customer service! Very knowledgeable and assisted with getting everything hooked up like a pro! Thank you!
James CMan in charge of checking us in and giving key struggled to get us checked in
Alexander PThe guy was amazing!! Very funny and kind! Definitely would go back
Michael PThis was a remote pick up and drop off! Again even your surveys will not let you answer the way you want. It makes me say yes or no when I did t see any personnel
Julie WI returned the truck here after hours. The app made the drop off very simple. You take a picture of the dash to show mileage and fuel level. Done! This location is next to a gas station,so top-off was a breeze! Highly recommended!
Dan CGreat family owned business. Perfect location for boat storage. Easy in and out.
Carmen R | Overall ExperienceAll went well, but my phone wasnt picking up at the location, so I had to leave without doing all that was needed for the drop off when they are closed
Katherine LSmaller parking area for a 26' truck.
Jeffery BWill use again in the future and recommend!
TRACY M | Overall ExperienceCustomer service was great. Very pleasant and friendly. Willing to do whatever it took to make everything work.
Theodore FGreat experience, equipment was ready and clean and the staff was friendly and easy to work with. Highly recommend using them if you need a vehicle or trailer.
Brad KNo improvement is needed
Brad CNo service to do the 24/7 check in & nobody working to help with check in. We had to leave the location to have service on our phone, to complete the online check in. What should have take 5 minutes took closer to 20 because of lack of cell phone service.
Ivan SGreat service!
Michael LVery happy w/ polite and knowledgeable. Usfomer service.
Larry YThis location was excellent and had Great customer service.
MICHAEL MFriendly and helpful staff. Could not have been any easier.
Robert DOriginal rental webpage shouldn't show locations with trailer not available to rent. That information is not helpful and just clutters up the results.
Keith TI wasnt planning on driving to that location and finding out just the day prior had me changing some of my plans. The lady at the location was great however!
Charles SStaff is helpful and friendly, they are awsome! Peggy took the time to go over every inch of the vehicle with me. She apologized for the outside of the truck being covered in bugs as the vehicle came in the night before and they did not get a chance to get it washed.
Jeff PGreat service, couldn’t have asked for a better experience!
Chris SI requested a dropoff in Columbus, IN. U-Haul assigned me Niniveh, which was an hour away from my move destination. U-Haul then charged me for over mileage to the dropoff location. I’m not happy about that and request an adjustment and refund of some sort.
Mark SNothing I can think of...u-haul personnel were informative, helpful & very customer focused....
Anthony MThings wasn’t done right on my end but they fixed as soon as she got in really nice and courteous people would recommend them to anyone…great service
Jonathon BAll was good
Mark FNothing comes to mind
Dennis BLady was rude as hell and was trying to explain the reason the truck had not been returned I was given the money for the truck and fuel for 2 vehicles to make it here there was no storage available within an hour drive when tried to explain the situation the u haul rep was rude and I was taking care of a sick child when the rude ass from Nineveh called hung up and called right back and was nothing but rude I will never use uhaul and will not pay the bill till something is done about the lady from the entity in Nineveh
ALEXANDRA PThe equipment was clean but not well maintained. A few miles after picking up the truck the right rear inner tire blew and the outer rr tire was bald and about to blow. Then it took over an hour and multiple attempts to reach anybody for roadside assistance and when we finally did it was going to be 2 hours before anyone reached us which wound up being well over 3 hours almost 4. Not to mention they gave the company coming to change the tire the wrong address. And U-Haul would've charged us for any time over the reservation time.
Randall HThe photos they uploaded were old and did not document damage to the vehicle. The truck needs new tires and a new windshield.
SARAH NPeggy’ was very helpful and friendly. Equipment was there as promised. Very smooth operation.
Janet TGot charged a cleaning fee!!! Truck was spotless when we left it. Also got charged for extra gas when the customer service representative on the phone said I wouldn’t because we had to drive further to get a different truck. Ridiculous.
Christian WNinevah Self Storage was particularly helpful and accommodating, UHaul corporate notified my less than 24 hours before my reservation that they did not have the truck I reserved at the location I needed. The just left me a voicemail message and sent a text. Very unhelpful. Ninevah Self Storage was able to help accommodate what I needed to do to make the failed UHaul reservation work. Bad actions by Corporate made better, thankfully, by the local agent.
Harold FPeg was awesome!
Renee W | Overall ExperiencePeggy at Nineveh self storage was & always is wonderful. Have rented both haul and storage with her many times. Highly recommended!!!!!
lois pPeggy was great to work with! She made a stressful moving problem so much easier. Highly recommend Nineveh for the great customer service.
CYNTHIA UFollow guidelines and wear masks Sanitize vehicles betteeen renters Learn the process and not call someone to ask how to do the retail process Allow only 1 customer in build at a time Reduce the wait time from 40 minutes to something more reasonable
Roy FGreat place for storage. I have used Nineveh storage for the last 5 years and am completely satisfied.
Carmen R | Overall Experience