Customer Reviews for Ninis Convenience Store Ltd
(U-Haul Neighborhood Dealer)

Rating:

1.0

First the way you treat people and second don’t be rude, and the charge was expensive and incorrect, the gay man told me to put gasoline and said he charged for gasoline l have proof that I putted 40 box of gas and drove 30 kilometres or less is incorrect I don’t recommend this place never

Rating:

1.0

I was charged for the insurance CWD coverage when I didn’t even apply for it??? Brakes were not good on the truck either which is dangerous. Poor experience

Rating:

3.0

Poor interaction. Abrasive and rude. Made it a mobile pickup so that I did not have to worry about disturbing anyone and it was not set up that way on their end. Was made to feel bad because the shop owner had to come in early specifically for me. Was rushed through the process, told to hurry up. When looking at the contract before leaving, was explained to fill the tank back to the same amount and then if it's returned after 3 pm there is a late charge, then immediately says don't be late. Never been spoken to by someone like this before and definitely will not use this location again, if ever needing a uhaul.

Rating:

5.0

Make the vehicle driving exp smoother and comfy.

Rating:

5.0

I had not booked on line and your staff person at the counter was able to do the booking and get me on the road very quickly.

Rating:

1.0

The owner at this location added CDW coverage charges to my receipt without telling me. I clearly mentioned I didn’t want CDW yet the owner asked me again on site if I want to add it and I said no I don’t want it.

Rating:

2.0

The truck was great, and I have no complaints about it. My only issue was with the guy at the store. If you treat your customers well, everything will go smoothly. He seemed more focused on selling products than completing my rental process.

Rating:

2.0

I scheduled a self pick-up for the morning, and they called me and told me they’re not open at that time and to come later. I came later, couldn’t do a self pick-up, and they still called me asking to bring the truck back at the scheduled time, despite having my pick up time pushed back two hours. I had ordered a dolly and it wasn’t given to me so I had to go back for it when I remembered, To top it all off, I got a ticket for parking my car at the location while I had the truck.

Rating:

5.0

I had a happy experience. Keep up the great work. Vehicle was checked before I started driving and checked while I returned. Liked that. Take care. All the best to you and your staff at the location.

Rating:

4.0

Easier Exit Access . The tight exit, often congested with other parked cars, makes it difficult to back out of the rental truck. Arranging rented vehicles to face the exit upon return would be helpful. This would provide a smoother and more efficient departure experience. Everything else was good, including the cleanliness of the truck and the customer service provided. There were no issues with billing. Thanks

Rating:

5.0

Helpful clerk

Rating:

4.0

👍 great

Rating:

1.0

The person at the store is an absolutely terrible with no morals. Overcharged me Would never go there again

Rating:

5.0

Specially inside the vehicle derty and dusty. Should be clean

Rating:

3.0

Was quoted $16 per day for insurance at the time of rental but was billed for $19 insurance per day. Would like refund or credit back on the difference.

Rating:

5.0

Thank you Nini's convenience, appreciate your professionalism

Rating:

1.0

Younger guy that works the morning shift is amazing he knows what he’s doing. The older guy in the evening time needs to work on his customer service while handling customers. They gave me a dirty van with soil all in the back, I brought it back exactly how they gave it to me then they charged me extra for it! Scammers!!!!

Rating:

5.0

NA

Rating:

1.0

This location is terrible. The truck was not cleaned before I rented it, and the owner tried to charge me for gas, even though I returned it at the same level as when I picked it up. I ended up filling it up more than what I received just to avoid a hassle. On top of that, he falsely charged me for damages that I did not cause. Very dishonest and unprofessional. Another issue is that the store hours are much shorter than what is listed on the U-Haul website. If you book outside of the store's hours, you can't retrieve the truck because the owner only operates the rental service during store hours. I do not recommend renting from here.

Rating:

5.0

Thank you 😊 and for your good jabs on

Rating:

5.0

The vendor was most helpful and considerate.

Rating:

5.0

Nina was a true American hero. I've finally moved out of East York thanks to him. Allah bless.

Rating:

5.0

Good customer service at this location and clean trucks.

Rating:

1.0

I should’ve looked at the reviews from this location. I don’t understand how U-Haul can partner with such a sketch location. The guy charged me for fuel, but I returned exactly at the same level. He also didn’t mention that the additional coverage of $16 was per hour and not per rent. In a rental that I was expecting to spend $50, it costed me $230!!!

Rating:

5.0

Rental process was efficient, truck was ready and clean. Return process could have been a bit clearer in receiving final invoice.

Rating:

1.0

The van itself was great and the overall price was fair! My issue is not with Uhaul, but the owner of the location. The guy who runs the store is not friendly at all, doesn’t say hello or smile upon return and hassling me over gas being a hair under full tank despite me filling it full. He also falsely claimed I caused damage to the passenger seat when I didn't even use that seat. This bothered me more than everything. I did not feel like a valued customer at all. I highly recommend people avoid this guy and location at all costs

Rating:

5.0

Great service and owner Mr was very helpful

Rating:

5.0

Nothing

Rating:

5.0

Great service, very clean and new rental van, will definitely rent here again.

Rating:

1.0

Contact number never answer, bill was charged incorrectly and no one answer to clarify the charges. Very unsatisfied with the service. Never come back!

Rating:

1.0

I had a really bad moment with uhaul. I will not use it one more time in mylife.

Rating:

3.0

Owner was slow and had not assigned the Equipment which slowed down the whole process.

Rating:

3.0

The attendant was friendly, but the check in was slow. The same person is responsible for the trucks, plus retrieving delivery, and running a convenience store.

Rating:

5.0

I checked in online to save time, but the cashier still checked us in manually which took about 10min, so that we didn't actually start driving to our destination until 15min into our reservation time.

Rating:

1.0

Never again

Rating:

1.0

Rude owner. Hardly explained anything. Not friendly at all. Making us suspicious for the any damages. Return the truck within 2 hours waited till 6 pm to get me receipt.

Rating:

2.0

Charge of 11 $ was made by the location even though I filled it up as it was.

Rating:

1.0

expensive too expensive first they told you $50 after ritten your bill 160

Rating:

5.0

The best service.

Rating:

2.0

Overall very disappointed. Specified to the owner that I did not want damage protection and he charged for it anyway. Upon reviewing the receipt he stated that there was nothing that he could do. He also attempted to blame some damage to the roof of the vehicle on me despite not having travelled under any overpass/tunnel which might have caused this. I typically survey the vehicle well before driving and now will certainly make note of the roof in the future as well.

Rating:

1.0

When walking around the van with attendant we noticed a large screw in the tire and low pressure (partially flat). The attendant refused to switch vehicles and assured me it was ok knowing I would be on the highway Surprise I got a flat tire!

Rating:

2.0

The gentleman at the location had poor customer service, I was running late to pick up the truck, and he called me, and when I explained I was on my way he just hung up. When I arrived at the store he just said: "you're late". Moving day can be hectic so having a bit of compassion is important. I didn't select insurance when I requested it online but he put it on and I felt pressured to get it. He was also very picky about small scratches on the truck and would tell me I'd get charged if there were any small dings which I found was weird because I got the insurance so wouldn't I be covered? It was all very uncomfortable. I rushed to get my move done so I'd return it on time because I didn't want to deal with him.

Rating:

5.0

Your app is terrible. I spent 40 minutes at the pickup location trying to verify who I was - entering everything two or three times. Not sure why this wasn't done when I booked the van?

Rating:

3.0

My vehicle was not ready for.mobile.pickup and I had to wait for the shop to open. Very frustrating experience

Rating:

1.0

Uhaul was dirty and had all sorts of random crap in it.

Rating:

1.0

Horrendous experience. Will never rent from UHAUL again.

Rating:

1.0

The white guy is very nice but the black guy who I understand is the owner is very rude and liar. I rent uhaul vans or trucks often and it was my first time at this location. I won’t come back here, the customer service is the worse I ever seen in a uhaul location. That was the only reason why I choose Poor rating.

Rating:

5.0

The gentleman at Ninis was so nice, helpful and friendly. He's the reason I would come back!!!!!

Rating:

5.0

The phone number (s) given for this location were either a fax number or no one answered after hours. During the day the person who answered was friendly and helpful.

Rating:

5.0

The only thing I can complain about is the website. It is not very user friendly. Also, it shows that I have no rentals even when clicking from the page with my rental. The only other thing is that I haven’t received a receipt yet and I don’t know how to get one. Service, location and vehicle were great. I will definitely rent from here again.

Rating:

3.0

I had to select this location, which was not as close because UHaul cancelled my original plans at the last minute. I almost didn't get this van and had to make other arrangements.