Customer Reviews for Nitro Equipment
(U-Haul Neighborhood Dealer)

113 reviews

1221 W Expressway 83   Weslaco, TX 78596

(956) 373-9080

Location Hours

  • Monday:
    8 am - 12 pm / 1 pm - 5 pm
  • Tuesday - Friday:
    8 am - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(956) 373-9080

1221 W Expressway 83
Weslaco, TX 78596

Services at this Location:

Location Hours

  • Monday:
    8 am - 12 pm / 1 pm - 5 pm
  • Tuesday - Friday:
    8 am - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sergio S. 
Rating:
5.0

Answer the phone when your customers are reaching out for assistance. On hold numerous time for over twenty minutes just to have the call finally ring then get disconnected. Given wrong Information about return drop offs at a center in San Antonio that only expected trucks and not trialers. The following day finally had an employee at the location I dropped it off at help me out. He went out of his way to help me out. Pick up location did a good job also.

ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Cindy L. 
Rating:
4.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Alberto C. 
Rating:
1.0

Would recommend location, gentleman was very nice and understanding. U-haul on the other hand was not very good at giving me an location for pick up and drop off like I had requested. My pick up was easy, went to drop off and location was closed normally during these days. U-haul did not allow me to change locations for some reason and tried to charge me 4 days when I had wanted to pick up and drop off next day. Luckily the gentleman understood the scam u-haul was trying to pull and only charged me the correct days as per my contract. Will never be using u-haul again after this incident.

Cameron C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Oscar O. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA Y. 
Rating:
5.0

Let know the place too know that I already rented the trailer that way they know ahead of time in the system

Horacio S. 
Rating:
2.0

This company charged me extra mileage that I did not travel on the uhaul truck. Very disappointing.

Beatriz F. 
Rating:
4.0

The door on the trailer needs adjustment. It was hard to get it to close.

Gary N. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
1.0

Customer did not leave a comment.

america A. 
Rating:
5.0

Best customer service

Claudia N. 
Rating:
4.0

Customer did not leave a comment.

leo J. 
Rating:
5.0

The people provided great service and were very helpful.

Christopher S. 
Rating:
5.0

Excellent service

Ignacio T. 
Rating:
4.0

N/A Great experience.

JUAN S. 
Rating:
5.0

Mr. Roy Pena was very helpfully and made my move easy. Thank you.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Carlos D. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Tires need to be balanced on truck

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Very friendly personnel and prompt service.

Soila S. 
Rating:
5.0

There seemed to be a computer glitch which changed my reservation from a 6-day hire to a 1-day hire. This was quickly resolved when I called customer service.

John D. 
Rating:
3.0

Customer did not leave a comment.

vonette G. 
Rating:
5.0

Excellent staff, equipment was top notch! Will do business again!

Ronnie H. 
Rating:
5.0

Customer did not leave a comment.

Moses C. 
Rating:
5.0

Customer did not leave a comment.

Jorge M. 
Rating:
5.0

Great experience, attendant very helpful. Will definitely rent a uhaul there again.

Thelma P. 
Rating:
5.0

U-Haul's new corporate policy of making the customer close the contract is crap. Unless this policy changes, U-Haul has lost this customer.

herb M. 
Rating:
5.0

Customer did not leave a comment.

COSTANTINO P. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Homero V. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Ron E. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY D. 
Rating:
5.0

Always excellent service

JULIAN N. 
Rating:
3.0

The truck was dirty, tires had been through mud and were not cleaned. The cargo box had not been swept and the cabin had a unpleasant smell for being a rather new truck. Also wish U-Haul will consider increasing their fleet with trucks equipped with cruise control for long haul drives.

Bill G. 
Rating:
5.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

You're already doing great job

JULIAN N. 
Rating:
1.0

Both places that I was sent to drop off were closed that seem to be a common thing here in the valley. I would removed the license in no time from this places they're giving uhaul a bad name.

David G. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

vicky W. 
Rating:
5.0

Customer did not leave a comment.

Raquel P. 
Rating:
5.0

Very quick in and out when registering and paying online. Easy access to highway at the location.

Charles C. 
Rating:
5.0

Associate got stuck with an issue and apologized for the inconvenience...he called u haul customer service and they were no help to him they told him to call another store...he did and issue got resolved

Kimberly V. 
Rating:
5.0

Customer did not leave a comment.

Niel P. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

Customer did not leave a comment.

Destiny G. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Great service!!

Jesus H. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

ARNULFO S. 
Rating:
5.0

Perfect trailer great customer service and friendly thank u if i need to rent again i will be at uhaul location

ruben V. 
Rating:
5.0

Customer did not leave a comment.

grant O. 
Rating:
5.0

Customer did not leave a comment.

Leticia M. 
Rating:
5.0

Customer Service provided was great and friendly. I will definitely be using Nitro Equipment for further U-Haul rentals.

amanda R. 
Rating:
5.0

everything is fine as per my experience with the rental personel

Saul G. 
Rating:
4.0

Were very friendly.

Vidal H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Nothing service was great

Belia B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The customer service was exceptional. The guys were friendly and just happy to serve. I like when people smile and treat you like someone they have known for a long time.

Rajaratnam M. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO L. 
Rating:
5.0

Customer did not leave a comment.

carlos G. 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
5.0

Customer did not leave a comment.

Leonardo L. 
Rating:
5.0

Customer did not leave a comment.

Raquel M. 
Rating:
4.0

Polite and friendly when we returned the trailer. Helped us to unhook it from our truck

Char K. 
Rating:
3.0

Very courteous and nice

Israel M. 
Rating:
4.0

Customer did not leave a comment.

Edward T. 
Rating:
1.0

I was not given a contract because of that I had problems dropping off the truck.... Unnecessary stress on top of moving....

graceila T. 
Rating:
1.0

First of all, I never made a reservation with Nitro. I made a reservation online on October 2nd to pick-up a truck and tow dolley on the 19th of October. The U-haul location that I originally made my reservation with could not, for some reason, manage to get the proper equipment to that location in that time, which is over two weeks... when I called for them to move the truck to that location the woman on the phone was rude and indicated that it wasn't her problem therefore I had to drive an hour each way to pick up the truck. Not only did they not have the truck they also didn't have the tow dolley which was also apart of the original reservation. I had to drive to yet a different location. And when I got there the one employee who knew how to run the information on the computer had left early and refused to come back and assist me. I had to drive around for yet another hour to find a place that would allow me to rent a dolley. Your company is pathetic. I have been a loyal U-Haul customer and I will never use your trash services again. I will be sure to announce on social media how terrible your company is and rate you on google.

Sara S. 
Rating:
5.0

Same as the pickup! Great service!

Alex C. 
Rating:
5.0

Customer did not leave a comment.

RUTH R. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Jimmy P. 
Rating:
5.0

Quick return friendly attendance and super fast process A+++++

Pedro G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

Moses C. 
Rating:
5.0

Customer did not leave a comment.

charles H. 
Rating:
3.0

Customer did not leave a comment.

MARTIN G. 
Rating:
5.0

Very nice people.

Christianne F. 
Rating:
3.0

Were not present during business hours, called customer svc and they said to just leave trailer there.

Jesse J. 
Rating:
5.0

Customer did not leave a comment.

PLACIDO P. 
Rating:
1.0

Hire competent staff. Guy wouldn't help with the late fee. The only time I was available to drop off was on Sunday and of course you were closed. His response, "look I don't have control over the u-haul stuff, I have my own business I just work here." Very disappointed.

Nicholas C. 
Rating:
3.0

Customer did not leave a comment.

Romel G. 
Rating:
5.0

Customer did not leave a comment.

jeff G. 
Rating:
2.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Website stated this site was open 24 hrs and it was not I had to leave truck outside site and I wasn't aware there was a drop key box outside. Very inconvenient/inaccurate information. Please update!

Angie C. 
Rating:
3.0

your 5 foot by 9 foot is only 56.5 inches wide and is advertised 5 x 9 then I could not get my new bike on it then you would not let leave the trailer at the new location I had to bring it back emty that is I am not happy with you !!!!!!

peter G. 
Rating:
5.0

The vehicle "change oil" indicator was on.

Richard V. 
No reviews have been submitted for this location.

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