Customer Reviews for NLF Discount Store
(U-Haul Neighborhood Dealer)

32 reviews

2818 Fairburn Rd Ste B   Douglasville, GA 30135

(678) 383-4869

Location Hours

  • Mon: 12 pm - 6 pm
  • Tue-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 383-4869

2818 Fairburn Rd Ste B
Douglasville, GA 30135

Services at this Location:

Location Hours

  • Mon: 12 pm - 6 pm
  • Tue-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

CURTIS H. 
Rating:
5.0

Service was very good 👍 thank you so very much i will come back again

Fethiere L. 
Rating:
2.0

The vehicle we received was not very clean and it also had mechanical issues. I had to pump the breaks numerous times in order to stop properly. There were several times the uhaul acted as if it did not want to move while driving. Also the process to get the vehicle was very long and time consuming due to the device being used. The vehicle jerks while driving as well. I recommend having this truck checked out for it is unsafe for customers.

Sheranda P. 
Rating:
3.0

Customer did not leave a comment.

DERRICK JEROME J G. 
Rating:
5.0

Sherry the lady who rented the truck was amazing and sweet. So was Brenda

JOYCE D. 
Rating:
3.0

Customer did not leave a comment.

Curtis C. 
Rating:
3.0

Customer did not leave a comment.

Larry V. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

aeysha H. 
Rating:
4.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

I had a E-HOLD on me , and Angela was great , and helped me to get it dropped . She and Dave at U-haul got it removed. Mrs. Brenda was nice to bring me my refund to my house. I would say that's great customer service. I would give them all a A-1 (◍•ᴗ•◍)❤

Karen R. 
Rating:
5.0

Customer did not leave a comment.

JHADA G. 
Rating:
1.0

This location was not my issue. I was sent to this location because the location I was initially sent to was in Lithia Springs off of veterans Memorial pkwy. When i was signing up for service I was supposed to directed to hwy 5 I was redirected to lithia springs and i never got a phone call. Hwy 5 is 5 mins from my house. The location closes after 5pm I was given a 945 pm time. This was a horrible experience.

David S. 
Rating:
4.0

Customer did not leave a comment.

Julianna A. 
Rating:
5.0

Customer did not leave a comment.

james F. 
Rating:
5.0

Pleasant and friendly professional I would rent from them and I will

DAVIDA S. 
Rating:
3.0

Customer did not leave a comment.

Tamara E. 
Rating:
4.0

Great!

Elizabeth E. 
Rating:
4.0

Customer did not leave a comment.

Vincent M. 
Rating:
1.0

The check-in process was difficult. The vehicle had less than 1/2 a tank of gas in it. We requested a furniture dolly which was not in there. There was an appliance dolly and a roll cart loose inside which we did not need or use. The store where we picked it up was rundown and smelled. When I went to return the keys, there were no employees present. I was told they were running to the bank by another customer. I ended up leaving the keys in the drop box and was unable to discuss the issues listed above with the employee/owner. I would not recommend this location to a friend and I will not be a returning customer.

Billie H. 
Rating:
5.0

Customer did not leave a comment.

Germaine A. 
Rating:
1.0

It took 15 minutes to find an employee. Once I found her she had no idea how to write up the rental, another 20 minutes. She sent me around the back to the wrong truck. There was food and trash in the cabin. I did the overnight drop off and no one checked it in the next day. Received a phone call asking when I was going to return the truck.

Tonya W. 
Rating:
1.0

I've had the worst experience with U-Haul than I've ever had this time. I've used U-Haul for years but next time I move I may reconsider. On a Friday at 0900 I was I was told a 20' truck with a dolly will be available at 1100. At 1030 I was told the there was no truck available. I was redirected to another location, when I got to that location o was told there was no equipment and was redirected to a location that was extremely to far and asked for something closer. I was then told that there wasn't a 20' available. Finally at 1700 I was again redirected to a location 30 minutes from my old house and 1 1/2 hours away from my new house and it was only 15' so therefore I had to take 2 trips and I had to drive the truck back to the location it could not be returned near my new house. Should have paid $80 but ended up paying $227!

NaQuona J. 
Rating:
5.0

Not a thing. Wonderful customer service. Attitudes warm and friendly. Felt like family. Very satisfied.

raymond A. 
Rating:
5.0

No comments. The U Haul rep was great! She communicated everything clearly so I was aware of what to expect. Very convenient location

Kimberly J. 
Rating:
5.0

The agent has exceptional customer service qualities. She should keep it up.

Emmanuel K. 
Rating:
4.0

Great customer service. I was treated with respect and there was good communication when there were schedule changes.

Andre B. 
Rating:
3.0

Customer did not leave a comment.

kayla F. 
Rating:
1.0

My card was overdrafted three times even though I had the money in it.. The representative on phone told me the money would be taken off hold and the full 129 would be taken. Now I have three $35 overdraft fees plus 4.50 charges for having the overdraft.

Misheae W. 
Rating:
5.0

Brenda is amazing! She is kind and goes out of her way to be helpful!

hanna J. 
Rating:
3.0

Clean vehicle and ensure correct amount of gas is in truck that shows on meter.

DOMINIQUE T. 
Rating:
5.0

Very good people!

KIM A. 
No reviews have been submitted for this location.

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