El personal es muy amable, atento abordan al cliente amigablemente; simplemente continúen de esta manera
Julio R
Customer Reviews for Nomad Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No personnel in sight. Luckily I had downloaded the app and returned my trailer thru it.
William HHad a great experience at Nomad Storage. John was very helpful when I showed up to rent a trailer. Upon returning the trailer, my son and I could not lift the hitch off the ball. Aaron came over with a hitch jack and easily unhitched the trailer from my SUV. Will definitely use them again.
TED BClean out uhaul it was filthy Know your procedure he ask what time we would drop off we said noon. The paperwork was wrong uhaul charged extra 58 dollars because the guy TOLD US wrong.
RANDALL BThe owner/operator at Nomad storage in Daleville, AL went above and beyond to help me with my rental. When the U-Haul website cxld my order, I tried to work thru the phone app with no luck. I called U-Haul customer service. The lady I spoke with had no idea why my reservation had been cxld. She was of no help whatsoever. I messaged Nomad Storage and he met me at the facility. He then straightened my order out and got me on my way. Highly recommend Nomad Storage for your U-Haul rental needs. Hey Corporate U-Haul, you need to fix your phone-in customer service, because it is lousy!
MARK KThey charged me $15 cleaning fee for an already dirty trailer. All I loaded into it was 2 dressers and bed frame. The worker was too busy working on someone’s car while I was there to even look at the trailer and then charged me $15 after I left. Unacceptable.
WESTON PIt took 45 minutes to get unit rented. We had to cancel and redo reservation , truck fuel level was not accurate on emailed contract When I returned unit I wanted them to check it in so I could see the charges but he said no the will email final which is overcharged and they won’t call me back about the bill I have called multiple times and left detailed messages
HEATHER DPerfect location for our short term storage need. My only complaint is that the gate stopped working, stuck open for a few days
CARLTON G | Overall ExperienceAsked the sales person at this location. Could I use my own auto insurance as coverage Instead of purchasing the insurance from the rental company. She said she didn't know if I could use my auto insurance. I find that hard to believe.
THADDEUS LGreat help
OSSIE CThe trailer I received was not in good shape at all. I drove down the road and turned around and came back because of the vibration of the trailer. The gentleman told me that I needed to put weight on the leaf springs and it would go away. The trailer did not have leaf springs and the vibration was so violent with my furniture it literally ruined approx $1,300 new furniture.
JUSTIN LNo! This has been the worst ever experience. I travelled from Florida to here to get there. It has been a mess with reservations getting sent one place to another. To get the truck and then tow dolly. Some of the employees were rude. I was given wrong tow dolly as it was not on written contract.
Ivette GExcellent customer service. Staff knowledgeable and helpful.
James MThe gentleman was very nice and helpful
RANDY BI was charged a late fee for the 5x8 trailer I rented even though I turned it in on time. Was given the incorrect turn in location. Have yet to receive my zeroed out receipt for thar trailer even though I have requested it multiple times and need it to process my military move. Dawn at 1800-GO-UHAUL was rude and unhelpful. I will never use u-haul for a move again. Poor service and completely unprofessional.
Canaan WGreat setup, easy turn in.
nicole nJames was a huge help and took great care of me!! He and his moving team were excellent, respectful, and extremely careful and went above and beyond to make my move a success ♥️
Terri HWell maintained facilities with an organized and clean parking area making it easy to drop of the equipment.
Terry WGreat place to pick up! Very friendly staff and had a very pleasant time.
Austin WThe best Uhaul experience I have ever had. They went above and beyond to help me. When there are so many Uhaul places you never know who to pick. But if you use Nomad and you will not be disappointed.
Tammy LKeep doing what you do
Ronald DBest Uhaul and business I have EVER worked with. They go above and beyond at Nomad storage!!!!!!
Richard BI paid for 100miles only used 77 when can I expect my reinbursment
JANICE MThey went out of their way to make sure everything was good.
Michele HVery painless process. So simple. Gotta love technology
Niko RJeremiah was the most efficient, professional and thorough with the basics of the contract and helped me out every way he could. I’ll definitely be referring and coming here again for all my moving and storage needs. The trucks and equipment were new, clean and worked great!
Shari BEverything was top notch.
CHARLENE MSuper friendly staff, they got me what I needed quickly!!
ASHLEY GGood selection, excellent customer service. Very convenient location.
Cindy HThe manager was courteous and very knowledgeable and was training a new employee who was extremely courteous helpful and polite
patrick mGreat customer service 💯
WANDA TProfessional and kind
Bobby WGood staff I would rent there again.
Justin GThe guy who assisted me and my wife was courtious well spoken and understood his job. For someone who could easily half way pay attention to his job and be successful he chose to be more than that.
Mike LGreat to work with this team. Kind and courteous. Professional and explained everything to expect.
tess wI put gas back in it to the line it was at when I picked it up and they still charged me extra. The pick up process outside normal hours is a headache and took 20 min of my rental time.
Savannah SNomad Storage was professional and expedient.
Donald KBEYOND EXCEPTIONAL SERVICE! Despite his recent breakup, James maintained not only a high moral but, also upon discovering the system was down, making the transaction invalid… James informed me he would keep it in constant check until back online no matter how long it took and call me! Wow, talk about dedication!! The system became functional and I returned with my mother to pick up. Aaron assisted in checking over the uhaul, but he didn't stop there! He went beyond in his customer service when he spotted a twinkle of conflict in my mothers eye and began to counsel her with words of comfort and a supportive hug! TALK ABOUT ABOVE AND BEYOND! My experience was like that of visiting a friend! 10/10 would recommend
Eva GN/A
era bI have used a few rental companies before and out of all of them I would have to say that this place was the only one I would recommend for anyone who is needing to rent a U-Haul trailer or cargo box trailer to do so there . And also the guy who is running the business helping U-Haul with there rental equipment has served our country pray last 23 years and I'd like to appreciate him for time and effort to make sure we have a good place to come home to everyday to our family. Thanks again for everything you have done for us
Necol SAnna was very professional, cordial and courteous. The only hiccup was accessing an unfriendly internet to complete the automated transaction.
Ossie CCustomer service at pick up and prior was great, billing was sketchy at best.
Richard FI couldn't have ask for better service. Thank you so much!
Cherry EThe employee had no idea how to use the system. It took almost 2 hours to get the trailer and then it was broken. I had to contact U-Haul customer service to complete the transaction.
Christopher EYour reservation system using data over the phone makes me very uncomfortable about possible information breaches.
Mark RYes, I recomend the service , fast and easy
Angeles HNot change my drop off location.
Ryan HOutstanding customer service , very nice and easy to work with. Best location I’ve worked with.
Aaron C