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Douglas G
Customer Reviews for Norris Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not open. Checked in on line
JANICE MThe were 0 help with my situation
TIFFANY HPicked up and returned trailer with no problems. Exactly what I want from a rental experience.
JAMES JNo issues. Trailer was ready and everything worked.
Mark TFantastic Service - Fast and Helpful
Daniel SConvenient location; equipment in good condition ; lots to choose from; parking lot is kind of a mess. We have rented from here several times.
ERIC BThe trailer was dirty and a side rail was broken, which inhibited tying down my belongings for my move. The location did not have moving blankets, which I had ordered. Otherwise, the location was efficient and friendly with good customer service otherwise.
DANIEL SNo one was present when the dropped off the equipment.
RICHARD PI have used Norris Towing/U-Haul on numerous occasions!! Always helpful and friendly. I would recommend them to anyone who needs a reputable and experienced team of professionals.
MICHELE GVery professional staff and very easy process to rent and return equipment. I took a business card for future needs.
GREGORY BNot location
RODNEY FNothing everything was great
RICHARD DFriendly…efficient…good location…lots of options
HAROLD BN/A
JIMMY SThe location was closed when I arrived. I can not evaluate.
ERIC BI’m a return customer to this rental site. They are always quick, friendly and the equipment is exactly what I need when I need it.
MICHAEL SNo issues drop off was easy
ERIC LDrop off was easy and took about 5 mins
WENDEL Cin and out in 5 minutes.. will definitely use this location again
Michael S5 star service
Andre RFriendly people at Norris Towing. Trailer worked great. Check in and out process simple and quick.
WILLIAM AGreat experience! They had me in and out very quick and made drop off easy as well.
JAMES MThe folks at Norris towing delivered great service!
JAY CExcellent customer service. Hooked up immediately.
RICHARD HNothing
Joseph KNothing service was super friendly, convenient, safe and professional.
KYLE GI became sick the night I picked up the uhaul truck and my family needed longer to get moved. My history with uhaul shows I always run a day or two over and I always pay. When arriving to storage and discovering my lock key is lost, I am searching to find it and look up to see a guy from uhaul there to tow the truck. I had 2/3 of the payment requested to pay then but he refused leaving me and my 2 daughters including my disabled daughter who can not stand for long periods stranded at storage with all our belongings outside because I wasn’t able to find the key and now had no way to get to where the key was dropped. I had already been overwhelmed by being so sick and late moving out as well as the extra cost the uhaul was going to be from keeping it longer and using more gas and mileage and then losing my storage key. But being stranded outside storage and having to wait for a ride while worrying about my nonverbal daughter with an intellectual disability who has no safety awareness, that pushed me to a breaking point. I told the tow driver I couldn’t pay more than $100 right then until I got to my child support card and an atm. My chip in it is bad and it won’t work for any electronic payments at all only bank transfers and atm but without the card I couldn’t do anything anyway. I have dealt with a lot in the past from uhaul. From having homeless people in the back at pickup or the back being covered with trash and cigarette butts, even to the Russians who no longer rent uhaul that tried to claim I drove like 60 miles more than I did so they wouldn’t have to reimburse me the difference I paid to the less balance I owed. Except the last incident over mileage I never complain. When I used a truck with a daily rate and can’t even keep it 24 hours without being charged another day, I still don’t complain. I have used uhaul too many times and always kept truck over and always paid what I owed!! Always!! Even with a positive rental history, this time we were left stranded at one of the most difficult times in our lives. When my daughter was with me and left to overheat in the sun and be in pain because of her foot deformation and nowhere to sit to get the weight off. I am very disappointed in uhaul and that tow truck driver and anyone who couldn’t look past the fact that the rental was late and see my history of payment upon return.
Melissa RThe folks here were quite friendly and processed our pickup quickly.
Pat WSell or rent trailer hitches and balls had to drive 10 miles out of the way to go buy one and then come back 10 miles would help if you sold or rented trailer hitches and balls.
REAL DThere was no problem, except for the gas in the return, we didn't have enough, but we went across the street and filled it up to where it needed to be.
NICOLAS LNothing
JAMES SNorris Towing is top notch and represents the U-Haul brand well.
CHARLES BVery reasonable and friendly staff, will absolutely use them again and recommend to anyone
JOSEPH WThe staff was very friendly and cooperative to make everything was good and safe. Very professional location
ROBERT PWhen I called, They had the trailer I needed. Check in was quick and easy. They connected the trailer and tested the lights and away I went. When I returned it, they disconnected it for me and I headed home. Great service and equipment.
JOHN LThe guys who helped me in Cleveland TN were nice and helpful.
DOYAL NRented a tow-dolley for one day on a Saturday and dropped it off that evening. The gentleman in the office who set up the paperwork and then hooked up the dolley was very friendly. I would use their service if I was in need again. Thanks!
JON KNone
Kim MThe trailer was clean and functional. The person who rented us the trailer was helpful in getting it hooked up and gave us flexible options in terms of returning it.
JAMES JThe service people were very attentive and helpful and friendly.
Jalon KGreat customer service!
Darrell BBest place ever
Joseph KI'll use them again.
Mark CI picked up my car hauler an truck the tires on the hauler were in very bad shape. I blew one tire that shredded to the rim the second tire threw all the rubber a was about to blow third tire was bald on the outside with a large knot a would have blown. The U-Haul app is a joke an was very difficult to get any help to repair your equipment. I hope I never have to use U-Haul again. It was a nightmare. What should have been a 10 hour drive turned into a 15 hour ordeal.
Jamie GThe truck cab was a little dirty, They cleaned it out for me but it should have been done before I picked it up.
PAUL SThe truck picked up all the bounces in the road. I drive 4 wheel drives, so no big deal to me. It might be a concern for less experienced drivers.
Brian PEverything was great
Waymond TEverything went great! Mr. Norris even figured out how to do paperwork when the UHaul computer was down!
David S