NELLIE B.
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Customer Reviews for Norris Towing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Norris Towing
Ronnie P.
The gentleman working the desk was polite he got me in a truck in a hurry thank you for the help
Randall W.
The folks at Norris Towing could not have been nicer or more helpful. I highly recommend this business.
Pamela D.
For one thing, when a person reserves a truck, make sure you have it in your computer.
Brian J.
They were wonderful, would recommend to everyone
Lynn B.
Consistently great customer service.
Kenneth D.
The instructions and video are real helpful. It's more important than most people think on how you distribute the weight of your load.
Matthew A.
They were great and we really appreciate them!
Anthony R.
Rusty is a professional and it was great using his facility once again
Carl L.
Make sure the gasoline is full. When I picked it up was under the full mark. When I filled it up it went to the full mark.
Ricky C.
Very nice people and apologized for the U-haul personnel in Martinez, GA and stated they should have had the truck repaired.
MICHAEL C.
Excellent service!
Lynn B.
nothing. they are awesome!
gregory C.
Easy to drop off
Robert O.
Great customer service. Employee was positive and friendly. Thanks a lot!
Lynn B.
Have all of your U-Haul locations be just as great as the one @ Norris Towing.
Ron S.
I was in and out in less than five minutes for both pickup and drop-off. This was my 3rd time renting from this location, and I will continue to use them.
Michael K.
Very clean, friendly, and easy.
Kevin T.
Very friendly and efficient
Daniel W.
Service is a main distinguisher in the current environment, and the receptionist and the yard help were both very polite and helpful.
Alan C.
It was just too hot outside for moving.
KAREN F.
Thank you
Wesley K.
Used mobile pick up for the first time. Everything about the process was easy and hassle free. Location was easy to find, truck was in good condition and ready to go. Definitely recommend and would use again.
Brian L.
I have rented from this location a few times and have always had great service and good equipment. I definitely recommend this dealer location.
Kevin C.
Norris Towing always helps us when we need a truck.
Gary W.
The truck is in need of repair or needs to be maintained. I did not feel safe driving it all
Lynn B.
no improvement necessary! Love doing business with Norris Towing for my U-Haul needs.
Philip W.
When I picked up the uhaul everything was fantastic except the gas tank was almost empty. I had some issues with the mobile pickup and I called the help line and the lady was extremely helpful and insured that I was able to pick up my reservation.
KATHLEEN B.
When I picked up my truck on 3/30/2020 it was filthy on the inside. Was not sanitized obviously there was ashes and tobacco in the ash tray and all in the cup holders, I couldn't see out any of the windows due to nicotine build up. The floors and door panels were covered in mud and grass and other little things. I had to spend over a hour on my move day cleaning the truck so it was clean enough to drive. I also couldn't believe there was no cruise control in the truck on a one way long haul move. Everything about this rental was unacceptable, my main complaint is with this coronavirus pandemic the truck was not sanitized.
Justin S.
Smooth, no issues service. These guys are great for towing and rentals. Great local company to support.
Mahommad A.
Wrong pk up
Michael M.
Everything went smoothly, in and out in less than 20 minutes.
BILLY F.
If all your locations were as friendly and helpful as these folks where you would have a great system. Very good staff very nice truck in the past I have used uhaul a number of times. I made a mistake once by renting a Ryder truck and after that I choose uhaul. no ifs and or butts. Uhaul or it does get rented.
Lynn B.
We have always had a good experience when we use this location to rent a U-Haul.
Anthony R.
the best of the best, my best U haul experience to date, Thanks to Rusty, for all his help and courtesy.
clyde R.
there was some confusion in payment when we went to pick up van. I have make prepayment with a gift certificate.
Sandra B.
Have appliance dollies without a added price it is expensive enough without having to pay for a 2 wheeler, it is a moving van Need to be more concered for your clients, you have no straps and no dollies but a big price
Aaron M.
Great service and very helpful employees.
Tommy R.
We needed the truck longer than we planed and cotracted for,we kept it and contacted Norris towing and everything was good.
Calvin G.
N/A
Michael S.
Everything went smoothly from the rental to return. Excellent place to rent from.
Barbara C.
I had your u haul extra days and was arrested for stealing it. But the police came to my house because of a alarm 2times and parked behind it and ran it and it wasn't reported.further more they didn't impound it took me to jail and now after i get outbof jail go down to pay them but they don't know whete my belongs are that was in it
James H.
Great customer service awesome location easy. In easy out very smooth transaction highly recommend
James H.
Great customer service very nice easy transaction
Chris T.
Above and beyond service. Thanks
Garymurray K.
Keep the terms of your contract and don't breach it.
Stewart L.
Van was very rough. Chugging all the time. Transmission very rough.
William S.
Doing great . Keep the smaller trucks in stock!
Keymonica H.
Great customer service! Will return for future rentals.
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