Customer Reviews for Norris Towing
(U-Haul Neighborhood Dealer)

855 reviews

2813 Benton Pk   Cleveland, TN 37323
(at Exit 25)

(423) 472-3301

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(423) 472-3301

2813 Benton Pk
Cleveland, TN 37323
(at Exit 25)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have rented several times from this location. The service is always friendly and efficient. The trucks are always clean and ready to go at appointment time.

Michele D. 
Rating:
3.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

An absolute joy to do business with these people. I've rented a truck and trailer from this location several times and they are top notch! I wouldn't go anywhere else!

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
4.0

This has nothing to do with the Cleveland TN location. The availably of truck at all locations is terrible , All anyone at the corp . site wanted to do is up-sale to the largest truck that you carry, I passed many other u--haul sites over the 2 days and seen the same trucks setting on the lot and they just about each had a few smaller trucks that would work for us, but were told that none was avavable in over half of the state.

gary B. 
Rating:
5.0

Extremely nice and helpful

Marilyn J. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Stay as friendly as you were with me 😃

CHRYS S. 
Rating:
5.0

Customer did not leave a comment.

Karin W. 
Rating:
3.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

CINDY J. 
Rating:
5.0

THEY ARE GREAT TO WOREKK WITH .WE LIV THE LADT THERE CARMELLA I THINK . YOUR GMC TRUCKS NEED LOTS OF WORK . THE FORDS ARE GREAT

steve W. 
Rating:
5.0

Nothing

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
4.0

Customer did not leave a comment.

George U. 
Rating:
3.0

Customer did not leave a comment.

Vicky G. 
Rating:
5.0

Customer did not leave a comment.

Kristin N. 
Rating:
5.0

Very helpful and accommodating! Thank you

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Bob K. 
Rating:
5.0

Nothing Just keep the good work up.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
1.0

Don't over charge people.

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

It cost me 200 dollars to drive less than 100 miles. I will never do this again.

Robert W. 
Rating:
1.0

The truck was absolutely filthy, the cargo smelled like dog Feces. Worst experience I've ever had with uhaul.

Edward P. 
Rating:
4.0

Customer did not leave a comment.

Ron I. 
Rating:
5.0

Customer did not leave a comment.

Betsy B. 
Rating:
5.0

The door on the trailer was very difficult to raise and close

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Nothing

Joe C. 
Rating:
5.0

The staff was polite, friendly, and very helpful. thanks

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Verlin H. 
Rating:
5.0

Customer did not leave a comment.

BONNIE M. 
Rating:
4.0

Customer did not leave a comment.

LORRIE M. 
Rating:
5.0

Customer did not leave a comment.

peter B. 
Rating:
5.0

Customer did not leave a comment.

Lloyd W. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah E. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Recommended if you need a Uhaul rental

Russell R. 
Rating:
5.0

Customer did not leave a comment.

GERALD E. 
Rating:
5.0

I've rented several times from this location, and each time is no trouble. The equipment is well maintained and the staff is friendly. Recently while moving, a downpour hit and the moving blankets got wet. When we explained what happened to the lady at the desk, she said it was no problem. Will keep coming back for all my U-haul needs!

Rebekah R. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

HEIDI M. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
3.0

Aaa

anthony L. 
Rating:
5.0

Always pick Norris above the rest

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN E. 
Rating:
5.0

This location was fast, courteous and easy to work with. Norris Towing and U-Haul is the place to go.

Martin F. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Very impressed with Norris, had everything ready, very kind, clean and great experience

Robert C. 
Rating:
3.0

Very helpful and professional

john P. 
Rating:
5.0

Experience with this location was smoothe. People were very friendly

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Sophia C. 
Rating:
5.0

Need more dollies.

barbara H. 
Rating:
5.0

Customer did not leave a comment.

Tim E. 
Rating:
5.0

Customer did not leave a comment.

Adam J. 
Rating:
4.0

Customer did not leave a comment.

ELAN L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Kari L. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Took a while to be waited on.

MARK Y. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
3.0

We have been rerouted to this location twice now. Every time we reserve a truck, no matter how many weeks or months in advance, we receive a notification the day before, saying we are getting a different size truck from a further away location. It's unacceptable from Uhaul!

George M R. 
Rating:
3.0

People were nice and helpful. The facilities were not clean and the location was not easy to navigate between the parking and hook up area.

Dar G. 
Rating:
1.0

Trailer was not properly hooked up to my truck. It came off the hitch while going down the road. Even the safety chains came lose. It ran into my rear bumper and ruined it. We were fortunate that it wasn't more serious. I think Uhaul should at the very least buy me a new rear bumper.

Stan C. 
Rating:
5.0

I've rented from Norris for years. No surprises, just very good service.

Kenneth B. 
Rating:
3.0

Customer did not leave a comment.

Shelby T. 
Rating:
3.0

only issue was a late notification of pu/drop off location.

Harry K. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

The people here were great. The truck wasnt the best drive. I have driven other trucks before, this one wasnt very comfortable to drive. The steering was difficult and brakes felt weird, they worked but felt a little off .

opel L. 
Rating:
4.0

The guy that hooked up my trailer didn't have me test the lights and it turned out the whole right side lights on the trailer weren't working. I have used this location before however and the last person who helped me with a trailer was more thorough.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

david F. 
Rating:
4.0

Had to go to another location to get the mattress and springs plastic covers. Would have been nice to do it all at one location.

Clyde B. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy J. 
Rating:
5.0

Customer did not leave a comment.

NELLIE B. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

I have used U Haul many many times. Norris is without question “the best” in every way!

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Jasmine F. 
Rating:
5.0

Customer did not leave a comment.

Rex K. 
Rating:
5.0

Everything went great! Thanks!

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Gabriel Y. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Customer did not leave a comment.

NELLIE B. 
Rating:
5.0

Customer did not leave a comment.

NELLIE B. 
Rating:
5.0

The gentleman working the desk was polite he got me in a truck in a hurry thank you for the help

Ronnie P. 
Rating:
5.0

The folks at Norris Towing could not have been nicer or more helpful. I highly recommend this business.

Randall W. 
Rating:
5.0

Customer did not leave a comment.

Amos T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
No reviews have been submitted for this location.

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