Customer Reviews for Norris Towing

They were wonderful, would recommend to everyone

Consistently great customer service.

The instructions and video are real helpful. It's more important than most people think on how you distribute the weight of your load.

They were great and we really appreciate them!

Rusty is a professional and it was great using his facility once again

Make sure the gasoline is full. When I picked it up was under the full mark. When I filled it up it went to the full mark.

Very nice people and apologized for the U-haul personnel in Martinez, GA and stated they should have had the truck repaired.

Excellent service!

nothing. they are awesome!

Easy to drop off

Great customer service. Employee was positive and friendly. Thanks a lot!

Have all of your U-Haul locations be just as great as the one @ Norris Towing.

I was in and out in less than five minutes for both pickup and drop-off. This was my 3rd time renting from this location, and I will continue to use them.

Very clean, friendly, and easy.

Very friendly and efficient

Service is a main distinguisher in the current environment, and the receptionist and the yard help were both very polite and helpful.

It was just too hot outside for moving.

Thank you

Used mobile pick up for the first time. Everything about the process was easy and hassle free. Location was easy to find, truck was in good condition and ready to go. Definitely recommend and would use again.

I have rented from this location a few times and have always had great service and good equipment. I definitely recommend this dealer location.

Norris Towing always helps us when we need a truck.

The truck is in need of repair or needs to be maintained. I did not feel safe driving it all

no improvement necessary! Love doing business with Norris Towing for my U-Haul needs.

When I picked up the uhaul everything was fantastic except the gas tank was almost empty. I had some issues with the mobile pickup and I called the help line and the lady was extremely helpful and insured that I was able to pick up my reservation.

When I picked up my truck on 3/30/2020 it was filthy on the inside. Was not sanitized obviously there was ashes and tobacco in the ash tray and all in the cup holders, I couldn't see out any of the windows due to nicotine build up. The floors and door panels were covered in mud and grass and other little things. I had to spend over a hour on my move day cleaning the truck so it was clean enough to drive. I also couldn't believe there was no cruise control in the truck on a one way long haul move. Everything about this rental was unacceptable, my main complaint is with this coronavirus pandemic the truck was not sanitized.

Smooth, no issues service. These guys are great for towing and rentals. Great local company to support.

Wrong pk up

Everything went smoothly, in and out in less than 20 minutes.

If all your locations were as friendly and helpful as these folks where you would have a great system. Very good staff very nice truck in the past I have used uhaul a number of times. I made a mistake once by renting a Ryder truck and after that I choose uhaul. no ifs and or butts. Uhaul or it does get rented.

We have always had a good experience when we use this location to rent a U-Haul.

the best of the best, my best U haul experience to date, Thanks to Rusty, for all his help and courtesy.

there was some confusion in payment when we went to pick up van. I have make prepayment with a gift certificate.

Have appliance dollies without a added price it is expensive enough without having to pay for a 2 wheeler, it is a moving van Need to be more concered for your clients, you have no straps and no dollies but a big price

Great service and very helpful employees.

We needed the truck longer than we planed and cotracted for,we kept it and contacted Norris towing and everything was good.

N/A

Everything went smoothly from the rental to return. Excellent place to rent from.

I had your u haul extra days and was arrested for stealing it. But the police came to my house because of a alarm 2times and parked behind it and ran it and it wasn't reported.further more they didn't impound it took me to jail and now after i get outbof jail go down to pay them but they don't know whete my belongs are that was in it

Great customer service awesome location easy. In easy out very smooth transaction highly recommend

Great customer service very nice easy transaction

Above and beyond service. Thanks

Keep the terms of your contract and don't breach it.

Van was very rough. Chugging all the time. Transmission very rough.

Doing great . Keep the smaller trucks in stock!

Great customer service! Will return for future rentals.

Great job

We rented from Norris. This was our first UHaul rental. We rented the truck on Saturday, to be returned on Sunday. Upon arriving to the shop we were moving from, we noticed there was not a truck ramp or hand truck available. We had to recruit two other people to assist loading the heavier, larger items. Upon discovering this on Saturday morning, I left two voice messages with Norris regarding these issues as I wasn't notified the rental did not include a ramp or hand truck. Norris did not return my calls the entire weekend or Monday morning before charging me for the rental...terrible customer service...will not recommend to others.

Towed 6x12 full of heavy personal effects 2700 miles, trouble free.

I have rented from this location several times in the past. I have never had an issue. In and out quickly. Friendly customer service, good equipment!