Customer Reviews for North Adventure Inn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North Adventure Inn

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Bryan P.
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Unknown if this is a new location or new personnel but they clearly didn't know what to do. They had to make numerous calls to their helpline to resolve the issues.

NANCY T.
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The cab of the truck I rented had a terribly foul smell when I inspected it. There was what seemed to be animal hair inside I asked the agent to have the cab cleaned for me as there was no wat I could drive it without feeling I'll and vomiting I picked it up the next day and it seemed to have been cleaned but the smell was still there I strongly recommend they inspect the vehicles before they allow others to rent I'd appreciate a rebate on my rental costs

WILL V.
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I had a lot communication issues with the persons English unfortunately however they seemed polite .

SYLVIE W.
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Customer did not leave a comment.

Gregory O.
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The whole experience was terrible. I reserved my 15 foot truck 2.5 months ahead of our moving date to be told a few days before that there was none available and had to drive an extra 200kms (100kms there and back). I was told I was getting a "free" upgrade and 170 free kms as I was getting a 20 foot truck. I'm actuality, I was getting charged more to include 170 kms and no one took into consideration that I was driving an additional 100 kms and would be using more gas. Furthermore, I was able to make arrangements with my brother in law to go pick up the truck to save me time on a already stressful and busy day only to have him waste 1.5 hrs at the rental office dealing with someone who clearly did not what he was doing. This was a terrible experience on a stressful day and would not recommend U-Haul's service to anyone.

omer S.
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Customer did not leave a comment.

France G.
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it took 30 min in the office to get my paper work and after that I was told, "trailer is out there". We have to back up to trailer in the field and hook it up with no help. Very dirty place.

Tina S.
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Customer did not leave a comment.

WYATT S.
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too expensive

Ken L.
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Customer did not leave a comment.

JENNIFER S.
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This was the absolute worst moving experience of my life. The company didn't have the driveway shoveled.we got stuck, they refused to call a tow truck. Connected a ratchet strap to my car and a uhaul. The strap broke and smashed my windshield. They wont do anything about that,did not provide the dolly we were supposed to have so we had to carry washers and a dryer, fridge and a stove all my hand. Then I was told I had a free e tra 24 hours with the truck for my troubles, I just got my receipt and they charged for the day and a van that I never rented! The worst. Do not use uhaul in Cochrane ontario!!!

Dawson W.
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Explain you have to do everything yourself including digging out the truck. The lady working there does none of the booking, check in or return of the truck. It is completely up to the customer. I had to spend 1 hour on the phone the day of to figure it all out so we could be about pur business and still had the same return time which was no longer 24 hours. Completely disappointed in the service provided

trevor B.
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Was told cochrane was a pick up and drop off location only had to book online cochrane showed no availability for Dolly's was looking at three of them Burried in the snow. Call 1800 they said no availability drive to Timmins called another 1800 number they finally made the reservation. Went back to pick up dolly couldn't pay for it at cochrane location they had no computer system had to call 1800 number no one there wanted to take a payment they wanted online or go to Timmins location to rent one there. Finally someone took my payment over the phone, Pick up dolly it was dragged out of the snow had to shovel it off myself, dolly worked fine when I brought it back to cochrane location I unhooked it walked into the place was told that I had to go online now to say it was returned because they had no computer set up with u haul. Left the u haul place went home started computer to fill in return then it gets to a point they want exact location of drop off point or I will get billed an extra fee. So I had to drive back to cochrane location to hit my location. Very unhappy with cochranes location. I've been to north bay and Timmins before and everything was simple and helpful not this place. I recommend you take the contract away from them and give it to people that actually have some customer service.

cheri B.
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The same comment as above. There was a miscommunication between the Uhaul branches and I ended up paying for it (2 extra days). Not impressed!

Timothy W.
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Customer did not leave a comment.

Trevor M.
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Have an employee awake at the time of pick up and not wandering over in PJs. Also giving the proper key to the proper vehicle and having the reservation information at hand. Service was absolutely brutal. I am not one to bitch or complain as it's not always one person's fault, however this location was a joke.

Michael D.
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Very unorganized. The woman at the desk had no clue what she was doing. I suspect the issue was unreliable internet due to the location being on the outskirts of town, but overall it was just an unpleasant experience.

Hammad M.
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Did not receive refund.

ELLEN R.
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Customer did not leave a comment.

David R.
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Booked 2.5 weeks in advance of my move. Told 3 days before pickup that the trailer I booked was not available and would have to drive 1.5hrs north to Cochran to pick up a significantly larger trailer. When I arrived it took the guy at the desk about 1.5hrs to process the transaction for reasons unknown. Trailer was also parked facing away from the parking lot (ie.tongue facing onto the lawn) so I had to drive across the lawn to get it. Someone without a vehicle as capable off road as mine would have a lot of trouble with this. Would not recommend.

Rene D.
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L'équipement a été apporté à Kapuskasing # 58715 pas de UHAUL à Cochrane Kapuskasing excellent service

howard G.
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very nice to have a location in your nieghbourhood

No reviews have been submitted for this location.

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