Customer Reviews for North Adventure Inn
(U-Haul Neighborhood Dealer)

Rating:

1.0

The truck was not in good working order but due to the availability of trucks I had no options but to accept the one offered. The back of truck was dirty, the moving blankets had weird chemical odours. The windshield wiper on the drivers side was broken and had to be replaced mid trip.

Rating:

2.0

More signage

Rating:

1.0

Vendor did not understand that a 1 day rental is for 24hrs not 1 business day and tried to charge me a second day for delivering the trailer 23 hours later. Had to call u-haul and have a representative explain this to the vendor. Additionally while attempting to pick up the trailer vendor took a phone call and booked someone into his motel while I was standing there waiting. Overall the process to pick up a trailer took me almost an hour. Very unprofessional and clearly unaware of how uhaul operates

Rating:

1.0

At this location, upon picking up the uhaul and trailor, the truck and trailer were both covered in snow. The driveway was plowed but not the snow around the equipment. An hour was spent trying to get the equipment uncovered and out. The uhaul needed to be towed out. This was mileage and gas wasted before the vehicle was even in my possession. While an employee did come out to help, they needed to be asked and didn't seem to eager. Later another person came out of their garage to help dig out the trailor and tow the uhaul. Keeping in mind this was a -27 morning and nothing was ready for me. This not only delayed my plan for the day and took a physical toll on the body in harsh weather, it also was an hour of the vehicle running, reving, and trying to get unstuck. The equipment should have been ready and I don't feel I should have to pay for the hour spent of mileage and wasted gas at the very least.

Rating:

1.0

Seriously too expensive,

Rating:

1.0

Horrible experience with person I picked up from, price was not quoted correctly and was accused of stealing my own credit card. Absolutely ridiculous

Rating:

2.0

The problem is now you cannot get a U-Haul vehicle without buying the insurance even if you have insurance on your credit card that protects you against rental you cannot seem to be able to take that off the U-Haul so they get you for insurance, whether you want to buy it or not so that’s just another cost that has been added onto the price of writing at U-Haul.

Rating:

2.0

The customer service at this location was very good however, I’m not sure who is responsible for the maintenance and inspection of rental units. I was lucky they had 5 auto haulers on site as I did not find one that was to my satisfaction until the fourth unit. First one had a missing ramp, second one’s gears to elevate the trailer appeared to be stripped and the third ratcheting strap mechanisms seemed to be seized. Thank god the fourth one did the trick and I didn’t check the fifth one but perhaps someone should. Customer service was also very good at point of destination.

Rating:

1.0

I order a truck online at my location. 2 days prior to move, I received a call saying that the closest truck was 5 hours drive away. They told me that there were a 26 ft. truck at my location but I needed a special driver class. I manage to find someone who could drive the truck, and the day of pick up, I received a call from uhaul saying the truck needs to come back to the location which wasn’t what I ordered. I finally had to drive 5 hours to pick up the truck in another province and lost a day packing up my stuff to get to a place where the clerk couldn’t even speak proper English so I could understand. For all the stress caused, I will NEVER recommend this company.

Rating:

5.0

Great experience.

Rating:

2.0

Staff that know what they are doing

Rating:

2.0

I had to travel 1.5h to get a trailer, it wasn’t the one I wanted and it costed me more to rent the smaller trailer. Would have appreciated if the price would’ve been the same at least.

Rating:

3.0

They've been having a hard time with their U-Haul computer system. It took a few days to be able to rent a trailer from them.

Rating:

5.0

Good job!!

Rating:

4.0

Nothing

Rating:

3.0

To get our refund we needed a credit card when we didn't pay with a credit card. I paid with a debit card I cannot get my refund back right away I have to wait.

Rating:

3.0

Make sure that the pick up location is in the same town. Worst U-Haul experience ever. Complete messed up my traveling plans as I had to waste almost 3 hrs just to pick up the truck. To top it off, I was notified 1 day prior to original pick up after having booked the truck a month early. Extremely disappointed in this service. Definitely will go with competitors next time.

Rating:

2.0

only had big trucks i needed to tow a car. she said she you not charge me for the car transport then next day i asked she said she never said that. couldn’t even bother to get out of her chair and go look at the mileage on the truck. i have filled a complaint with u haul.

Rating:

5.0

Fast and friendly service,very pleasant to deal with.

Rating:

3.0

Can’t rate… broke down

Rating:

3.0

make sure you advise the customer up front about all charges like insurance etc.

Rating:

1.0

Clean the vehicle and inspect the vehicle before handing out to customer

Rating:

3.0

When there is truck that should not be rented due to damages and tire problems it should be pulled tried, to rent it 2 times in a row also when you rent a truck at one place you should have to get it from some,where else

Rating:

2.0

We left with a trailer with non functioning brake lights and were told they were functional. A mechanic checked the lights when I was not able to get them to work after cleaning all the connections. He said the problem was in the trailer. In addition once the rear door was open it would not close since the cable was wound into the spring. It took considerable effort to unwind it to enable the door to close. Overall a taxing experience that I would not care to repeat. We used the energency flashers as brake lights and were very uncomfortable doing so fir iur 10 hours drive.

Rating:

5.0

Excellent service

Rating:

2.0

Give our deposit back as I spend the time to make sure truck was fueled and cleaned

Rating:

2.0

Tow haul button was inoperative, blower motor only worked sometimes

Rating:

5.0

trucks have a bigger base rate and smaller rate per km.

Rating:

3.0

Ordered a trailer on line for 2 days to move my ford f150 from Timmins to Sudbury, the trailer was too small, was not safe to use. I returned the trailer to the original pick up location in Cochrane, the lady agent gave the number to call, no answer to address a refund of the trailer.

Rating:

1.0

Find a more responsible dealer representative.

Rating:

1.0

DO NOT RENT FROM THEM! I was charged 950$ more then I should've been! I've called UHAUL 3 times and they can never open my contract to refund me! I paid my original contract and they made a mistake and then charged me double because they didn't include a 150$ car carrier in my original. They never refunded me the original amount and still can't explain the second amount charged! never got a receipt or new contract! DO NOT RENT FROM THEM! It would be more convenient to strap a fridge to your back and walk 500 KMs on legos then trust them with your credit card information

Rating:

3.0

Trailer tire on right side kept losing air.

Rating:

2.0

Cochrane location very dirty garbage is all over the yard shameful when you’re on a business

Rating:

1.0

Le niveau d’essence était plus bas que ce qui était inscrit, (j’ai les photos ) alors on m’a charger de l’essence a mon retour! En plus du service pourri de U-Haul, j’ai dû parcourir 700 km pour avoir un camion, perdu deux , payer deux motels, pourtant j’avais une réservation de fait une semaine à l’avance.

Rating:

5.0

Best idea I ever had Utilized uhaul to move So easy having less loads to do

Rating:

5.0

The on line uhaul location phone number was not accessible nor did it identify the business other than the address

Rating:

3.0

Unit was still connected to a truck. They were not sure how to connect safety chains. We did not have the proper electrical hook up.

Rating:

4.0

After being tossed around by Uhaul ( I had to drive 4 hours to get a truck I reserved 1 and a half month ahead of time in my home town) I was at least happy to get a perfect welcome by the staff in Cochrane. Thumbs down to the company but thumbs up to the North Adventure Inn.

Rating:

4.0

Was supposed to drop off equipment at another location; however, they refused to accept the equipment because they no longer wanted to deal with the nightmare that is Uhaul (seems to be a common theme.

Rating:

1.0

Terrible place in terms of service. We arrived and were informed that no debit was accepted, only credit or cash. We then also learned of a down deposit, which we were unaware of, so we had to travel back to town for the exact amount needed. Staff was not friendly.

Rating:

4.0

The truck was not cleaned out in the back, there was sticky stuff in the cup holder ruined my airpods case.

Rating:

5.0

Nothing really.

Rating:

1.0

Couple things happened. First, there was no one on site to help hook up the 6x12 trailer. The tongue of the trailer is very heavy. Very difficult for one person to do, after a struggle I got it on, to remove it , I had to unclip the hitch and wiggle it out so it fell, so I could get my ball hitch back. Second, 2 of the tires had low pressure. Could not notice this until the trailer was loaded and they looked flat. One tire had 8psi, the other had 19.5psi. The other 2 were 55psi. So had to go and get a compressor and fill them. All in all it was a bad experience.

Rating:

1.0

Unfortunately, the people at this location had NO idea what they were doing, the truck was fine, ( except for the cost to drive it ) . In my opinion, it would be a good idea to find a different location in the Cochrane area to rent vehicles from you. The location was absolutely disgusting…….and that’s being modest.

Rating:

5.0

Very nice and thorough!

Rating:

1.0

It was the worst U-Haul place I have ever rented from I would never go back and I would never recommend stuff was covered in snow so bad you could not see car transporter nothing was ready I went back two hours after I got my truck just to find out it was broken I had to take a 11 hour bus ride to get home the brakes where not working on the truck was worst experience in my life

Rating:

5.0

The owner was very pleasant and helpful.

Rating:

5.0

a little hard to find off Hwy 11, no signage. Missed it the first time and had to find a place to do a U Turn.

Rating:

1.0

Got my paperwork done at 10:20am and The truck was not cleaned off of snow. There was over two feet of snow on a 26’ truck. It took over an hour to get the truck out of its spot, warmed up and snow removed. I had to personally go on the truck myself to clean off to ensure safety of others or not to get stopped by the MTO. We did not leave from the site until almost 12pm. Then told I can return at 12 for return then got billed for an extra day as it wasn’t returned at the same time of the paperwork!!

Rating:

2.0

The trailer was buried in the snow. We had to dig to get to the tongue. It should have been pulled out and ready to go.

Rating:

1.0

Uhaul should not allow Northern Adventure Inn to rent their trucks. The place is filthy, the person barely speaks English and is extremely slow on computer. The truck was in a field and had a huge hole in the floor.

Rating:

3.0

clean the equipment

Rating:

2.0

UHaul has no jacks on their trailers!! We showed up, and had to physically lift the trailer to get it onto the hitch, I recommend updating your equipment so everyone can easily attach it to their truck

Rating:

1.0

The attendant could hardly understand english or a computer. It took me over 1/2 hour to do the contract, and i had all the reservations done 5 days ahead.

Rating:

2.0

Have more equipment available.

Rating:

1.0

Location was a dump.. personnel were not helpful at all.. and again uhaul customer service is terrible.. will never use again.. which is to bad because I use uhaul often

Rating:

2.0

Have someone who is on site and can speak English or French , also I could have used some help hooking up the 12 trailer

Rating:

3.0

The problem that I had with the drop off is I live in Timmons Ontario and had to drive two hours and 15 minutes to drop off the trailer which cost me about $100 in fuel so therefore because you have no drop off location in Timmons Ontario it was a very expensive rental

Rating:

1.0

Unknown if this is a new location or new personnel but they clearly didn't know what to do. They had to make numerous calls to their helpline to resolve the issues.

Rating:

2.0

The cab of the truck I rented had a terribly foul smell when I inspected it. There was what seemed to be animal hair inside I asked the agent to have the cab cleaned for me as there was no wat I could drive it without feeling I’ll and vomiting I picked it up the next day and it seemed to have been cleaned but the smell was still there I strongly recommend they inspect the vehicles before they allow others to rent I’d appreciate a rebate on my rental costs

Rating:

3.0

I had a lot communication issues with the persons English unfortunately however they seemed polite .

Rating:

1.0

The whole experience was terrible. I reserved my 15 foot truck 2.5 months ahead of our moving date to be told a few days before that there was none available and had to drive an extra 200kms (100kms there and back). I was told I was getting a "free" upgrade and 170 free kms as I was getting a 20 foot truck. I'm actuality, I was getting charged more to include 170 kms and no one took into consideration that I was driving an additional 100 kms and would be using more gas. Furthermore, I was able to make arrangements with my brother in law to go pick up the truck to save me time on a already stressful and busy day only to have him waste 1.5 hrs at the rental office dealing with someone who clearly did not what he was doing. This was a terrible experience on a stressful day and would not recommend U-Haul's service to anyone.

Rating:

1.0

it took 30 min in the office to get my paper work and after that I was told, "trailer is out there". We have to back up to trailer in the field and hook it up with no help. Very dirty place.

Rating:

1.0

too expensive