Customer Reviews for North Air Services
(U-Haul Neighborhood Dealer)

251 reviews

600 Scott St   Fort Frances, ON P9A1H6

(807) 274-2062

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    9 am–12 pm

Services at this Location:

Contact Us

(807) 274-2062

600 Scott St
Fort Frances, ON P9A1H6

Services at this Location:

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Phone number doesn't appear to work. Good people though.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
1.0

Proper attachment for trailer electrical was not provided and they told me i had to go buy one from the local hardware store. They were an hour late. Online support rectified it but in person they did not apologize.

Jaryd E. 
Rating:
4.0

Customer did not leave a comment.

Tyler D. 
Rating:
5.0

The thing was poorly constructed were the wheels rested should ve have been above the other wheels ,them sticking out like that was not nice for night driving

REQUELLE D. 
Rating:
3.0

Customer did not leave a comment.

MARC S. 
Rating:
5.0

Customer did not leave a comment.

Bhupesh S. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
4.0

A discount for people who had to pick up a rental in a different town

Alain T. 
Rating:
5.0

All good

JERAMY J. 
Rating:
5.0

I did self drop-off, but there was ample room to park the truck and the location was convenient to me.

Maxime T. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
4.0

Customer did not leave a comment.

Sam S. 
Rating:
1.0

I was given a U-Haul with wipers that was totally used, it was almost impossible to see with the sun and even by night. I had to drive more than 1000 miles in those terrific conditions. I reached Calgary finally but physically destroyed !!! I am extremely unhappy and do not understand how come you can do that to your customers. The gentleman from U-Haul with whom I did the drop off can certify all what I am saying.

Malek Z. 
Rating:
2.0

Our whole booking experience was terrible. Two days before we were to get our 26ft truck - we received a call from UHaul stating that they did not have a truck for us. The closest one was in Ft Francis - a 5 hour drive. We drove there only to find they only had a 20 ft truck for us. Therefore we had to leave some of our possessions behind in Winnipeg. We had to cram as much as we could into a smaller truck damaging some of our belongings.

Harvey M. 
Rating:
3.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Uhaul website is always a disappointment, more than once I've had a reservation for a rental that wasn't on the lot. I switched my reservation to fort frances even though I wanted it in Thunder Bay. Happy with James in fort frances. Uhaul customer service outside of the local offices needs work. Unless you book in person I wouldn't trust on line.

Darren H. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Very helpful representative

RYAN A. 
Rating:
3.0

Excellent experience and great prices!

Tara M. 
Rating:
3.0

Customer did not leave a comment.

SamandKathya S. 
Rating:
4.0

Customer did not leave a comment.

Joseph Henri Jea D. 
Rating:
3.0

If gas was higher level than when you take it a reimbursement for the gas for the extra gas would be nice with the cost so high, i had at least over $100 worth of gas over what I took it with but no reimbursement for the extra they made a nice $100 on top in gas from me

Sam S. 
Rating:
5.0

Customer did not leave a comment.

bosko S. 
Rating:
3.0

Check that the trailer is clean. There was green dust / debris left inside the trailer (we had to sweep it all out ourselves) and there were two dolly's left inside also. The rear door was stiff and could probably use some WD 40. Good customer service at the location. They helped me connect the trailer to my vehicle.

Kevin D. 
Rating:
2.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
2.0

They are a taxi stand and did not have any boxes or other equipment that might be needed for a move. Just a place to pick up your trailer rental or a moving van. One of the staff hooked up my trailer for me. I thank him.

Mark B. 
Rating:
1.0

Had a very bad experience. I took truck for 6 hour rate was $ 39.00 but I he charged me $ 89.00 . I don't want to say more . But have to say too much .

Muzamal H. 
Rating:
3.0

We wasted a day on our move having to go from Winnipeg, MB to Fort Francis, ON to pick up our trailer. Call was received from UHaul, day before. Wasn't too happy as (extra trip, extra 900 km return, extra $140 in fuel), a day before we were to take our trip! ( We had to travel another 1400 km to Calgary when we returned with the trailer)! Fort Francis pickup was okay. Younger girl at desk had trouble doing reservation, so she had to call someone else to do it. Trailer was clean, and was hooked up when asked. When we returned to Calgary (after our trip), I was informed trailer chains were not hooked up properly, and chains were no good. Trailer hookup was also not tightened enough! Wasn't too happy to hear this also! (Trailer was hooked up, and taken off by workers at both pickup and drop off locations). Original quote from Steinbach, MB for trailer was $350, went up to $438 when I reserved it. With extra trip from pickup, extra fuel, extra charges, deposits, etc. just for trailer was $700, for a one way trip. I did not include the extra charges for an overnight stay in Ontario and meal costs to pickup the trailer. For all the fuss, untrained staff, and extra expenses, we will not be using UHaul again. Disappointed in our first time using UHaul, which will also be our last. :(

lyla G. 
Rating:
5.0

Customer did not leave a comment.

IAN B M. 
Rating:
5.0

When I booked on line no one called to let me know the truck I reserved was not available. I had to wait on hold for someone for a long time. Local rep James is great but I did not feel the on line support was very helpful at all.

Darren H. 
Rating:
2.0

Should do walk around with customer to make sure lights work .. the trailer lights did not work

William M. 
Rating:
5.0

Friendly Staff, helped to mount the auto-transport nicely

Bruno I. 
Rating:
4.0

Customer did not leave a comment.

ROBERT U. 
Rating:
4.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
3.0

Customer did not leave a comment.

Donna W. 
Rating:
3.0

Website listed our trailer size, we reserved it then someone called and said it wasn't at the location. When we showed up it was there. Thankfully James was very helpful on site and we had everything sorted out. Good overall experience

DARREN H. 
Rating:
5.0

Nothing. Experience was perfect!

RHONDA B. 
Rating:
3.0

The truck was not cleaned prior to pick up

JOHN B. 
Rating:
2.0

I've had to rent thru this location before and it's not any better. Even after you said you would send ppl out to retrain this dealer. No impressed and they are constantly rude.

Sean M. 
Rating:
5.0

It was great

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Customer did not leave a comment.

will M. 
Rating:
2.0

The size truck I reserved wasn't available and I wasn't told until a few days before my move. I was downsized to a size less than half of what I asked for. The day of, I went to pick up via mobile pick up and my truck wasn't ready so I called the customer service number and was told to go into the pickup location only to find out that the it is closed on weekends. I finally tracked someone down to talk to and they said the truck had not been returned yet and we would have to wait another hour and to come back then for pickup.

Cameron C. 
Rating:
2.0

Extremely rude employee.

Darryl G. 
Rating:
5.0

Customer did not leave a comment.

Dwayne H. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
3.0

Truck oil not at proper kevel. Windshield washer fluid low. Truck was clean inside but should be better prepared for rental

PHIL D. 
Rating:
5.0

Exceptional customer service! James was super knowledgable and helpful and went above and beyond!! Highly recommend this location!

Jennifer S. 
Rating:
5.0

Excellent to deal with and very quick and accommodating. Highly recommend

Lisa H. 
Rating:
5.0

Every thing was good!

Andrew J. 
Rating:
3.0

Had to wait an hour for them to come but all in all everything worked out great

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
4.0

Customer did not leave a comment.

DENISE W. 
Rating:
3.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Eshetu G. 
Rating:
3.0

Customer did not leave a comment.

Lance W. 
Rating:
3.0

I dropped the keys in a box outside at the drop off location.

John K. 
Rating:
3.0

Customer did not leave a comment.

RACHID A. 
Rating:
5.0

Great overall customer experience! I was assisted when I picked up to ensure the trailer was safely secure, given a new wire harness to use and had a quick 101 on braking and how to check the trailer hookup throughout my trip. Thanks Kevin and James!

Tara A. 
Rating:
5.0

Owner gave is the extra days to return as we were under the 14 day quarantine when we got home. We brought it back as soon as quarantine was over at no extra cost. Thank you. That relieved a lot of stress.

Chuck S. 
Rating:
3.0

Customer did not leave a comment.

Jacob E. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
1.0

The store hours are supposed to begin at 8AM I called the taxi service (affiliated business) and asked when they would be open because no one was there, he said a few minutes after 9am, I came at 9 and after waiting for 20 minutes called all the numbers repeatedly and got no answer, I called U-Haul booking centre and told them around 9:30am the guy finally showed up at 10am. In the meantime I had two helpers at $45/hr waiting 2 hours. U-Haul prices have skyrocketed in the last couple years and have become outrageous (1600 for an open trailer with tax) If I had a place to store it I would have bought a trailer at Canadian tire for less. 1st night my trailer tire went flat. When I picked up the trailer it was stored away in a residential area and not at the dealership, the box had 6” of snow and under that was full of leaves, the wheel wells were full of sandy fine gravel. Disgusting customer service and lack of respect for their customers. Next time I move I will find a place with more parking and just buy my own trailer.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
4.0

Experienced Dealer

Michael W G. 
Rating:
3.0

Customer did not leave a comment.

paul C. 
Rating:
4.0

Customer did not leave a comment.

Ted K. 
Rating:
2.0

customer service

JESSICA D. 
Rating:
4.0

Take payment over the phone

ROBERT P. 
Rating:
1.0

This location needs to check the trucks and trailers the day before or more before customer is picking up, equipment has been in poor condition, not working as should be, and not clean!.. very unorganized. Causes delays in picking up and getting going and also when on the road!.Some staff will not even listen to what you say is wrong with equipment, and half the time no one is in the office during hours the you should be able to access services. Needs to be managed way more better!

MARILYN A. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
2.0

Good equipment except the hitch was too small to go over a 2" ball, and with a 1-7/8" ball, the hitch unscrewed going down the road and would have disconnected had not the load been in the front of the trailer. EDavid

David H. 
Rating:
5.0

Great customer service! It was a pleasure dealing with North Air, I felt like she knew what to look for and wasn't messing everything up like Lakeway did in SSM. Very helpful and didn't take up much of my time! Great location!

Jordan D. 
Rating:
4.0

Some lag in availability between what website had and actual yard inventory. Called him up directly. He arranged everything.

Jean François M. 
Rating:
4.0

Customer did not leave a comment.

Kathryn C. 
Rating:
3.0

No problems

Don and Dodie P. 
Rating:
3.0

Rude. As pulled in parking lot at lunch time. Was told by taxi at location to just leave keys in the orange box on side of building. Felt no customer service!

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Willa K. 
Rating:
3.0

Customer did not leave a comment.

Ron M. 
Rating:
1.0

Tires bald and flat. NO roadside assistance available. Had to find our own help so that we could begin the trip. Told by the road side assistance attendant, Sue, that we could ask for a partial refund because of the hours and hours of hassle trying to find people to help us. That turned out to be not true.

JAMES H. 
Rating:
5.0

Please check the tires. The trailer I rented had 3 newish tires. I know the trailer came in from another location. But I ended up with a flat tire that had cracks at over and air leaking from 2 cracks and had multiple bald spots. Shout out to the staff who handle my call( think his name was James) Very big shout out to Ok tire in Edson Alberta for they very fast response time( 20 mins he was there and changed it )

Tia-rae D. 
Rating:
5.0

Customer did not leave a comment.

brennen A. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

Show up on time.

Josh O. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Customer did not leave a comment.

Milton S. 
Rating:
3.0

Clean up the truck and have the fridge dolly or other accessories available for use...having the truck full of fuel wouldn't be a bad idea either.

LUIS D. 
Rating:
1.0

Customer did not leave a comment.

GARY M. 
Rating:
3.0

The door on the trailer was near impossible to open

Kirk K. 
Rating:
4.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Darlene I. 
Rating:
4.0

Customer did not leave a comment.

Tim F. 
Rating:
3.0

Staff very personable and helpful

EMILY D. 
Rating:
5.0

It was raining out and all my beds and legs of the furniture were wet from the bottom

CHARMAINE S. 
No reviews have been submitted for this location.

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