All went well, but just wanted to note the suspension for the 10' truck is bunk. I felt every tiny bump. I was grateful we weren't traveling far.
Margaret V
Customer Reviews for North Air Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have no recommendation
James Shot coffee !!
Harold MNeeds more employees. Double duty cannot continue
John HIt the only one in a small town. No one was there when I went to pick up truck I stood outside because I walked there In -30 below plusWind chill. 1/2 hour making phone calls to U-Haul to remedy problem. When I received keys to start truck Battery was dead had to jump it to get it going U-Haul rep helped in getting it going and let me stay in building while truck warmed up thank you for that. My issue was I had hired hands at my house to help me load truck that I was paying 2 young men $50 an hour to help my wife and I load truck we are seniors. I understand the weather played a huge factor in my problems your reps on the phone and in shop where supportive and understanding. Thank you for letting me vent here as it was a long weekend and everything worked out in the end. I will recommend U-Haul again as the service to help me was very supportive. Regards
Ernie BPut a tongue jack to make hookup easier
STEVE KThe attendant did not upload photos for the return. (I do not want to get blamed for any damage between the return time and the next rental pick up of the unit.) If I had known they would be using the same check-in app I could have done that myself. The attendant was not willing/able to park the truck and auto transport on the lot. I was given a reimbursement for the dozen packing blankets not received - much appreciated. The auto transport hauled very well behind the 15' truck. Advise to check tire straps at every stop - one had come loose.
BETTY LNorth air is a taxi , purolator etc type of place and has a lot of distractions and most of the staff are usually out driving taxi particularly during school bus periods. They get the job done but customer service is not their strong point. Again the drop off was just OK
Tom CWe had the best experience here. Truck was great, and the gentleman who owns the place was amazing and so friendly!! Would def recommend North Air Services to anyone in the area.
Lynda CWas shitty service didn’t get the trailer till 2 days later and they did nothing but send more and more bills and when our trailer broke took a day to get back on the road due to the usless phone system would not recommend to anyone stay away from these garbage U-Haul vehicles would of given no stars if possible
patrick bIt’s a taxi company, the owner is busy…was told to drop the key in the box and he would check me in when he had time.
Kurtis SI felt everything went very well with the experienced staff The whole process from going in to the establishment to reserving a unit for a certain date and then changing the pick-up date to getting the unit to dropping it off the unit was very seem less The staff made the whole process very hassle free. Thank you Would recommend Uhaul to anyone from this establishment interaction for using a UHaul
NATHAN GThey told us the wrong pick up time and wouldn’t give us the truck when we were there at the correct pick up time, making us come back hours later to pick it up. The staff was also late to the “extremely strict return deadline” making us have to wait over ten minutes just to return the truck. We were not impressed with this rental service especially considering we booked for 24 hours and only ended up getting to use it for 17…
Mariah MDrop off was efficient and quick
Raymond AEverything was great the young lady that rented it to me was very nice
Shawn WThe 26' truck was parked in the way that first i had to back up and maneuver between parked cars while backing up. The cabin had spilled coffee at the coffee holders cup, dashboard and floor
Serhii TNothing, customer service was excellent and inviting
julie gThe Truck was dirty from previous user and was cleaned right away from the U-Haul pickup location. All good and was thought full and happy help with my rental. Definitely use this location again
Ron RThe process of getting the keys and registering one’s license was complicated and confusing. It was good there was a number on the house door for help.
Derek BBe at the location for the time of booking. I had to call U-Haul to get the person down there to deal with the rental.
Scott KThis location is a great example of small town friendly service and convenience. A human (nice and friendly) meets you, completes the necessary process, and hands you the keys. No mobile phones, spotty internet connection, take a picture of this and that while waiting outside in the freezing temperatures. Had a horrible recent experience in Winnipeg in one of those locations where you do a mobile pickup.
SHIRAZ EJames and his staff were extremely helpful in our time of crisis!! Thank-you James for your excellent customer service. Tara, Doug and crew at Riverside Health Care
TARA HPlease limit truck pickup to an actual uHaul location that is staffed and has supplies.
Shiraz EThey didn’t charge me for over mileage there and I didn’t even know that I have to pay and when I got home it was charge already from account without even asking me or letting me know what was not good.
navneet bJames and Cathy are a pleasure to deal with. I have rented several times from this location and always had a warm reception. Must be a little flexible on the pickup time. The worst thing to happen is North Air being stuck behind a rail crossing for a half hour, but if you call ahead they are happy to recommend a good time to meet. And, they will get you there every time. Thank you!!!
Jacob SAll good
Leroy CGreat customer service.
JOLENE SIt’s great to have a U-Haul location in such a small town.
Shiraz EU-haul was a complete disaster to deal with. Thankfully the manager at North Air was able to help us.
Susan ANorth Air was very Accommodating with the Pick Up and Drop off of the Trailer. U Haul on the other hand, an "Update" was more of an "Upsell" it wasn't my fault the 5'x7' trailer wasn't available. so $19.95 became $24.95, and the Ramp just got in the way of my use.
Bob SWorked out good Thank you
Joe BDid online drop off so can’t comment on personnel
Rachelle LGreat dealer they always got what I want
JEFF WBy making sure when a person book their truck months in advance that they get it on the day, and not giving it to someone else and making a person have to go out of their way to get something that they didnt sign up for.
RAMONE JJames is always helpful. U-haul on line needs a better system, where the inventory is accurate so a customer can plan their move accordingly.
Darren HI was charged for mileage but should not have been as indicated on my reservation (which I confirmed was a notation for free kms on the file when I attended in person at the Winnipeg location). Fort Frances location did not read the file and they would not help me: gave me a head office number to handle. Action on the file is pending within 72 hrs. They sure charged my credit card fast enough but won’t credit it as quickly.
Lisa JPhone number doesn't appear to work. Good people though.
Joshua RProper attachment for trailer electrical was not provided and they told me i had to go buy one from the local hardware store. They were an hour late. Online support rectified it but in person they did not apologize.
Jaryd EThe thing was poorly constructed were the wheels rested should ve have been above the other wheels ,them sticking out like that was not nice for night driving
REQUELLE DA discount for people who had to pick up a rental in a different town
Alain TAll good
JERAMY JI did self drop-off, but there was ample room to park the truck and the location was convenient to me.
Maxime TI was given a U-Haul with wipers that was totally used, it was almost impossible to see with the sun and even by night. I had to drive more than 1000 miles in those terrific conditions. I reached Calgary finally but physically destroyed !!! I am extremely unhappy and do not understand how come you can do that to your customers. The gentleman from U-Haul with whom I did the drop off can certify all what I am saying.
Malek ZOur whole booking experience was terrible. Two days before we were to get our 26ft truck - we received a call from UHaul stating that they did not have a truck for us. The closest one was in Ft Francis - a 5 hour drive. We drove there only to find they only had a 20 ft truck for us. Therefore we had to leave some of our possessions behind in Winnipeg. We had to cram as much as we could into a smaller truck damaging some of our belongings.
Harvey MUhaul website is always a disappointment, more than once I’ve had a reservation for a rental that wasn’t on the lot. I switched my reservation to fort frances even though I wanted it in Thunder Bay. Happy with James in fort frances. Uhaul customer service outside of the local offices needs work. Unless you book in person I wouldn’t trust on line.
Darren HVery helpful representative
RYAN AExcellent experience and great prices!
Tara MIf gas was higher level than when you take it a reimbursement for the gas for the extra gas would be nice with the cost so high, i had at least over $100 worth of gas over what I took it with but no reimbursement for the extra they made a nice $100 on top in gas from me
Sam SCheck that the trailer is clean. There was green dust / debris left inside the trailer (we had to sweep it all out ourselves) and there were two dolly's left inside also. The rear door was stiff and could probably use some WD 40. Good customer service at the location. They helped me connect the trailer to my vehicle.
Kevin D