Customer Reviews for North County Services
(U-Haul Neighborhood Dealer)

163 reviews

8165 Guide Meridian Rd   Lynden, WA 98264

(360) 746-0838

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(360) 746-0838

8165 Guide Meridian Rd
Lynden, WA 98264

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
4.0

Lower the damn rental prices!!!! Absolute highway robbery

Patrick D. 
Rating:
5.0

Everything was great, except getting the code to pick up our keys took 1.5 hours. Our U-Haul support person was absolutely wonderful though.

Kathleen B. 
Rating:
5.0

The person in charge was fantastic. I enjoyed working with him. The U-haul was a life saver for moving on a rainy day!

Henry B. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The guys in lynden were great they saw me pull up and within seconds someone was out to return the trailer. I ended up in lynden because of how hard it was to find the everson location.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Awesome job, they turned my experience around from being negative to positive.

George B. 
Rating:
5.0

After hours drop off.

David G. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Exemplary customer service!

Ian N. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

It a thing

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer F. 
Rating:
1.0

This reservation was made online AND on the phone. I specifically asked that the pick-up be at the location close to Bellingham. I went there AND THEY SENT ME TO THIS LOCATION 15 MILES AWAY. Total wasted round trip 30 miles. Time wasted 1 hour. This system is a disaster.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Janice L. 
Rating:
5.0

Quick pickup and drop off. Excellent customer service.

John K. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
4.0

After a long trip of over 1,333 miles from Denver to Bellingham, I really did NOT want to have to drive to Lynden (another 13 miles) just to return an empty Truck. Before this location was even assigned to me, I had already been given two other return locations on Meridian which were subsequently changed to the Lynden location. UHaul really needs to get its act together on Returns and servicing the Customer/Consumer in locations where the Customer wants to return the Equipment. Your distribution and Dispatch System really needs a lot of work. It is NOT user-friendly. Also I could never get thru to UHaul on your 1-800 Number during the business day. There was always a LONG wait of forty minutes or 60 minutes or some outlandish time to be able to actually talk with a UHaul Service Rep. Your 1-800 system really needs a complete overhaul. I will say that when I got to North County Services, it was a nice facility and the people were friendly and helpful and did not give me a hard time for being overdue on the Return. But it still cost me a large Taxi Fee to get back to my home residence in downtown Bellingham.

KEITH S. 
Rating:
4.0

Customer did not leave a comment.

Randy J. 
Rating:
4.0

I was supposed to get a truck and trailer near us. They ended up sending me on a 3 hour round trip to get it. I was supposed to get credit for the mileage but haven't.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
4.0

We were not pleased that the drop off location changed several times. Each time farther away.

Timothy S. 
Rating:
5.0

Great customer service!!

Joyce E. 
Rating:
5.0

The dude who helped me was so friendly.

Tyler S. 
Rating:
5.0

The staff was extremely helpful and friendly. By far the best experience

Vernon E. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

When we got to the rental place the staff were incredibly friendly and helpful.. The lady who helped us was very kind, knowledgeable, upbeat and professional. Overall, it was a fantastic experience.

Paul A. 
Rating:
5.0

This time I had a great experience! Good job!

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Stacy G. 
Rating:
5.0

Lower mileage cost since gas has to be replaced by renters plus all the insurance and safe trip costs the only twenty dollars to rent the truck is deceiving to renters

Katie W. 
Rating:
5.0

The service was amazing! So friendly, personable and helpful. Keep up the great work and thanks for an amazing experience!!

Jetje W. 
Rating:
5.0

The truck was recently serviced and we were notified. I only have a couple of concerns with the equipment that I would like you to know about. One of the belts squealed a bit when giving it gas up a hill. The parking brake pedal also went down to the floor with little tension (I think the parking brake cable needs to be tightened). Otherwise, the check engine light turned off.

David S. 
Rating:
5.0

Nothing. Seth was friendly and efficient. Gave good directions and even printed me directions to my destination.

Vicente M. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Perfect. Friendly staff. Easy pu. Easy drop off

Robert V. 
Rating:
5.0

Not a thing 😊

Gregory B. 
Rating:
5.0

The gentleman outside on the lot was quick and efficient!

BREEANN H. 
Rating:
5.0

Customer did not leave a comment.

Jennie S. 
Rating:
5.0

Customer did not leave a comment.

Jennie S. 
Rating:
5.0

Customer did not leave a comment.

Myron R. 
Rating:
5.0

excellent staff at this location - when above and beyond. Felt like a key customer even though I was only renting a 4x7'

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Carlyle T. 
Rating:
5.0

All was good

David S. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

everthing was as expected, continue the good service !

David S. 
Rating:
4.0

All was good

MANU KANAKAOKWAI B. 
Rating:
5.0

None

PATRICIA JOANNE D. 
Rating:
3.0

This is the worst experience I've ever had with you haul I paid more money for one truck for 2 weeks than I did 6 months ago actually double the price I was charged $110 for an appliance dolly I used for 1 hour not knowing that it wasn't a ten dollar rental fee it was $10 a day which is absolutely ridiculous I won't be using U-Haul again

James B. 
Rating:
4.0

Customer did not leave a comment.

ALBERTO I. 
Rating:
4.0

Customer did not leave a comment.

ISAAC ARIEL SOLI S. 
Rating:
4.0

if you've used the app before, why aren't the images of the DL and CC saved if they haven't expired?

Martin A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Annette M. 
Rating:
5.0

Better cleaning, I was just moving a couple miles but I would not have wanted to go far with that particular vehicle, it did not sound like it was running well.

Kraig T. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Had to keep u-haul longer than expected. U-haul was understanding about the situation. Would definitely recommend this company to others.

Prescott B. 
Rating:
5.0

The girl working at the counter was kind, friendly and very professional. The only thing to improve, maybe walk the customer around the vehicle they're renting and go over any damages before the customer takes the vehicle away.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Nice location and real good people

Angel O. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Have a larger truck available. The customer service here was excellent. Friendly and knowledgeable staff. Highly recommend this location!!

Diana T. 
Rating:
1.0

Charge as advertised, not 10 times the price!

Tyler F. 
Rating:
4.0

I feel Uhaul should take in consideration of peoples situation and adjust if in reason. I have been loyal costumer for decades. I rented a 26ft uhaul for 12 hours out of respect for other moves. 3 hours into my move i called Customer services to extend my time, I was declined. I knew it was going to be along night due to weather conditions. we actually were stuck in mud for nearly 3 hours. Going foward i will rent a uhaul for 24 hours just to cover my butt and not get charged extra moving day and extra insurance. Thank you

Francisco G. 
Rating:
3.0

Customer did not leave a comment.

Fernado C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

There was an issue with my milage being 50 or so more miles then I believe I went but I didn't pay enough attention to it during the move so its whatever but overall my experience was fine

David Z. 
Rating:
5.0

The girl was so helpful and friendly.

Jill G. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

My only recommendation would be for the U-haul site(s) to inform the customer during the reservation process whether or not reserved items are available at the specified location. Otherwise, Michelle and Steph(sp?) were very friendly, capable, and helpful. Thank you

William F. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Excellent staff

CYRIL EUGENE R. 
Rating:
3.0

Customer did not leave a comment.

Arlen R. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Very friendly and accommodating staff

Stacy G. 
Rating:
4.0

Great friendly service, easy rental, would definitely rent here again

David J. 
Rating:
5.0

Customer did not leave a comment.

Lorna M. 
Rating:
4.0

Customer did not leave a comment.

Brigitte L. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

I specifically turned down the insurance because my auto insurance covers rentals/tow behinds; the contract was emailed to my wife, so I didn't notice, until after the fact, that I was charged for it and too late to get money back. So, please have employees listen to customers and quit charging for things specifically refused.

Daniel K. 
Rating:
3.0

Gas gauge reading/estimate was inaccurate.

terry L. 
Rating:
3.0

Customer did not leave a comment.

FRANCES G. 
Rating:
4.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

There was a bit of confusion with the drop off location. The location was closed when we arrived. But it all worked out.

Jonathan L. 
Rating:
5.0

Excellent location and great help

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

Counter person charged for insurance I didn't order.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
1.0

When I reserved the subject contract online (as well as one for an Auto Transport), I specifically requested NO Insurance Coverage. However, I ended up being charged for it anyway. This happens every time I rent a U-Haul. After numerous phone calls to U-Haul people, it has still not been corrected. What needs to be done/who needs to be contacted to correct this mistake on your part? I'd like this resolved ASAP, as I am planning another rental/trip just like it in the next 2 weeks for my last load. The outcome of this will determine my next steps. Thanks, Terry Loukaitis

Terry L. 
Rating:
5.0

The customer service was outstanding. There is nothing that I could put it out there to improve the experience.

Tamara C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
No reviews have been submitted for this location.

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