Love the service there. Will be using them from now on.
BRIAN J
Customer Reviews for North County Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding service from Ryan!
KENNETH WThe staff was friendly and efficient, and the equipment was well-maintained and perfect for the job. Great experience! Will use them again, and recommend them to friends.
CONSTANCE Heasy to find. great staff. fast service
Bobbi WEasy to reserve the vehicle over the phone. Onsite staff pleasant and very helpful. Vehicle clean and ran well. Exactly what we needed.
SUSAN WVery friendly and well prepared.
JOHN SFast service with smile always nice to see them at UHAUL !
JOHN Agreat customer service
THEODORE VThe lock was very hard to work for afterhours. Thank goodness a kind woman who happened to be there earlier than expected was able to help me or I'm not sure what I would do.
Laura UFast and friendly! We were in and out in five minutes when we picked up the truck! Will be returning to this location for part 2 of the move!
KENNETH LPut a jack on the damn trailer. Ridiculous to have to manually place trailer on hitch. What’s with the 50 miles each way to pick up the trailer when a closer option was available? Your algorithm certainly didn’t work for me. Also the chain mechanism for the emergency brake system is ridiculously hard to attach. What happened to the simple cable system that I have on my much larger and heavier travel trailer?
ROBERT KGreat experience from start to finish!
MATTHEW GGreat service
GURPAL SAnna had awesome customer service skills would have highly recommend renting from North County Services again.
DAVID VExcellent customer service and quick replies. I highly recommend going through this company.
MEREDITH CI am 100% impressed. The entire transaction from reservation by phone earlier in the week to early return of the equipment, went smoothly and without snag. The trailer I rented to retrieve a broken down car, was so easy to use that I can’t believe it. All in all a very good rental experience.
CORNELIUS VThe truck was 20 miles from the original pickup location. We were charged for that mileage.for pickup and return. If the truck had been at the correct location our mileage would have been about 7 miles. We were 2 hours late getting started because of the mess up. We got blatantly overcharged and inconvenienced. Never again. There is no excuse for ripping off folks. You should be ashamed. Paul and Pamela Sorensen
Paul SVery efficient and friendly
John CSam is awesome!!
nick wStaff is great Far better experience than other rental locations
Vernon EThe staff was very friendly and helpful.
Bernadette MSam is awesome!!! Thanks so much!!!
nick wAlways a quick and easy process. Easy dropoff anytime. Thanks
Kraig TStaff was very helpful
Vernon EQuick processing helpful and set me on my way a happy customer
Rebecca Mwe had a pleasant experience by renting uhaul for our moving.
ERica SGreat customer service and maintained rentals! Definitely recommend this location!
Jim LGreat customer service the lady helping us was friendly and informative. Would definitely use again.
Nichole KGreat customer service
Jesse MNothing, service was top notch. Knowledgeable, competent and a hard worker. Very impressed to receive this type of quality service away from a main branch. Keep up the great work, it did not go unnoticed or unappreciated!
James GThe team in Lynden were very pleasant and very helpful. It was a great experience picking up the equipment. Definitely would recommend this team at this location.
Thomas DMike was Awesome! He went above and beyond! Definitely, the best service ever! Highly recommend this location for all your moving needs!
Trevor GWasn't my preferred location due to distance, so better inventory management is what I would like to see improved.
Austin FHad a slow leak in one tire, monitored over the course of one day, they replaced it with a new tire. I traveled over 2500 kms, no problems !
Thomas BThe staff at North Country Services provided the friendliest and most accommodating service we could have wished for. Note: They provided a sub truck for us because when we arrived at the MERIDIAN U-HAUL in Bellingham WA. location he truck we reserved was not there and no other vehicles were available. Despite my frustration I was civil to the woman working the front desk who treated me with the utmost rudeness. I was highly offended that I did not receive an apology or any kind of acknowledgement of the great inconvenience this caused me. I will do my best to avoid this location in the future. May also add that this facility has only a small area of public street parking available--most of which was taken over by U-Haul equipment.
Dean Tthe only complaint i have that in the past when i reserved a truck and the place that i reserved didn't have on the day i was to pick it up, they would get one from another place instead of sending me to the other place.
Orrin GThe staff was excellent and the van worked perfectly.
Shirlee JStaff was very friendly
Stephen ZVery helpful after a very long stressful day
Benjamin SHelpful and efficient. Definitely will be renting from them again.
brian vThe woman at the desk, checking in and out the equipment was very nice and pleasant and created a very good experience for U-Haul. I wish more you all people were like this one.
RADLEY K👍👍
John VGreat people. i’m and out of there in a flash
Taryn PI had to reserve at another location (on the Guide Meridian) to get the right size truck. Both places were very helpful and friendly. The truck had a 120K miles on it, so it was a little rough driving. Transmission slipped at times. However, the customer service made up for the truck. Over all it was a good experience.
Richard QMy assistant was very polite and helpful. She came out right away to assist us. Great experience!!!
julie dThe rate per mile are ridiculous. I'm a truck driver and we don't charge that much per mile. Might be cheaper to schedule a trailer with my company next time
Roger TI have rented from other U-Haul locations. Was more impressed with this location overall.
Kara FThe truck started out with a check engine light. The trailer I reserved was 3 hours away round trip. They found me a closer one, but it still cost me about an hour and a half of my time. A replacement vehicle was provided to me and it drove well and was clean. The service technician that assisted me was very professional and helpful. My goal was to give some business to a small business that does U-Haul is on the side. The return process was fine, however, I did not realize I needed to stay in the parking lot with the truck and trailer while I returned it on my phone. The after hours drop off was nice however there is a $20 convenience charge for that.
Jonathan BEmployees are knowledgeable and professional. Answered all my questions. Heart crew...
David YVery prom and professional service. Had my trailer hooked up and I was on my way.
JOHN PI have to compoiment everyone I spoke on the phone with. Everyone was noticably nice, helpful and easy to talk to. Thank you!!
Brandon BThe people at the location and on the phone were great
Douglas WGood service, great people and excellent equipment.
Michael BINSTALL TONGUE JACKS ON ALL OF YOUR TRAILERS !!! Personnel had to manually lift the trailer tongue and then pulled the trailer forward and sideways to attach to my truck (tow vehicle) - a very awkward motion at best - risky for anyone - one of the attendants had to call another person to make the attachment … for what reason, I don’t know. GIVE YOUR PERSONNEL INSTRUCTION ON HOW TO DIRECT A TOW VEHICLE’S DRIVER TO BACK UP TO A TRAIL !!! … NEVER STANDING DIRECTLY BEHIND A TOW VEHICLE !!! THUS, NEVER BETWEEN THE TOW VEHICLE AND TRAILER !!! Improve/update the safety chains on tongue trailers - hooks had worn, loose rubber three-hole bands … replace with spring clips of other safety mechanism. Shorten chains to a ‘reasonable length’ - chains had to be twisted so many times, they were very difficult to manage attachment … and still clear the ground. Sincerely, Richard Fredlund 206-406-4453
Richard FTrucks need better headlights and windshield wipers.
Hunter HVery cordial and helpful.
Bud AVehicle was dirty glass not clean. Check engine light was on.
Douglas B