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marie g
Customer Reviews for North Highlands Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service.
Jordan AGreat Customer service and kind.
Lakisha BThe ford transit van I got did not have a clear line for how much refueling it needed. It required calculation, as the fuel it initially had fell between the markers the vehicle had. The vans gauge didn't have any smaller markings to help me gauge where it needed to be. No big deal, as I could have taken a pic of the gauge beforehand, and you do offer support with it. But I think that could be done better somehow. Another thing is that confirming the condition of the vehicle, receiving the text, did not work. Pressing continue after seeing all the pictures on my phone, did nothing. Overall I was left very happy. It was easy renting it, the vehicle was in an excellent condition, I was able to rent dollys and pads. And the service provided was some of the best ever.
Vadym BI believe that I have been stripped of extra money for fuel. I drove a maximum of 30 miles. filled two gallons. and also stripped me for three gallons. I’m fluent in English, don’t contact me please
Valerii MMuy bue servicio y muy amables gracias
Maria RI’ve rented several times from this location. Security measures have increased, and it would be nice to know those things prior to arrival to make things smoother. Customer service was exceptional and I would recommend renting here.
Dan SI moved over 2,000 miles. I would have definitely hired the additional help with from Uhaul loaders and to help unload.
Mary RGreat service, fast I was in and out, and drop off is simple.
Timmy DStaff was experienced and knowledgeable
nadeem aThat was the most painful experience I will never recommend it to anyone. There was no one at the location to help us and we were unable to pick up the truck we reserved. We had to go to a different location and pick up a truck that was way bigger than we wanted. The poor employees and the other location helped us out and I feel sorry for them because they have to take the brunt of all the customers that U-Haul has pissed off with this location. That is piss poor and bad customer service for U-Haul.
Amanda WService was great, facility was clean, I don’t see where any improvement is necessary
Dan SI arrived to pick up the truck at my scheduled time. There was 1 person taking care of reservations and the line had 4 to 5 people waiting. I was on a tight schedule, so this was annoying. By the time I made it up to the counter another employee was available to assist customers. At the time, I felt assured that the transaction was handled in a professional manor. I was not asked to walk around the vehicle and trusted that the vehicle was clean, with a full gas tank (as it was notated) and ready to drive. My assumption on the full gas tank was a mistake. Being that I was now in a rush, I did not notate that myself. I knew that I would be travelling just over 20 miles Round Trip. I also knew that I was only carrying 1 piece of equipment that was Approximately 500 lbs but not near that weight capacity for the truck. I traveled 25 miles. Prior to returning the vehicle, I stopped to top off the gas tank, assuming that I would be purchasing approximately 3 gallons of gas. I ended up having to buy 10 gallons of gas....TEN GALLONS! If the vehicle used 10 gallons, that would have meant the vehicle has gets 2 miles to the gallon. When I returned the vehicle, the same person checked me in and I questioned him about this. At first, he apologized then asked another employee about the MPG of the small truck in question. The second employee confirmed that that truck did 11 MPG empty and 7 MPG FULL! Not only did the employee treat me as if I didn't know what I was talking about, he did NOTHING for any customer service. An apology would have been appreciated. I was astonished that was completely acceptable to have the other employee be completey honest about the MPG and then be treated as though it was my fault for not checking their gauges. Honestly, I feel as though it was my fault, but even an apology and an offer of a discount would have been accepted. More than likely, I would have refused the offer of a discount...but nothing was offered to even give me the option. Poor customer service and the feeling of being taken advantage of is the reason I will not recommend this location to anyone.
Leslie MThe employees at this location were all courteous and professional. Quick and easy pick up and drop off. Not the first time I've rented here, and certainly not the last. 10 out of 10.
Glen SStay awesome 👌
Christie DGreat staff as always! Ty
Christie DGreat customer service all the way around.
Wendy DNo improvement needed. Van was ready at scheduled time to pick up. Fast and easy pickup and return.
Linda WEverything was a smooth process.
Ericka BWe were able to pack up our entire house. Everything went well!!
Cynthia MThe whole booking experience was good. Staff was friendly. My only issue was the seat would not adjust and I am only 5'2. I had to scoot up to end of seat to touch the gas and break. I let staff know when I returned truck and he stated it would adjust. Just really hard to do it. I could not get it to and it was a little scary driving it.
Tanya RYa it was fine but the mileage cost was to expensive I don’t think I went over that meany miles I know I dint drive that far but everything else was fine
Robert CDropped off in lot after hours
Bronson HThabjs
Denys TGive the receptionist a 3 dollar raise!
Christina WVery friendly and helpful staff
Wyatt SI have rented from here on multiple occasions. Every time, no matter how busy they are the customer service has been excellent. They are the first UHaul site I check when I need a truck.
LEE SNothing. You were excellent.
Roseanne PThe staff was excellent and made the experience so easy! Will definitely be returning for any additional moving needs.
Ninfa GHe took care me with the right equipment with good attitude
Luis PHannah was great and very helpful!!!
Lisa SFrank and his co-worker (I'm sorry, I do not remember her name) were awesome. Very friendly, knowledgeable and caring. A very positive experience! Cudos to them both!
Karen HI was pleased with evert aspect of this Uhaul location, equipment, and employee's. They were knowledgeable and very friendly. It was my best experience with Uhaul and i have been to many locations in various states.
Mary RThe man that helped us was so sweet on both interactions.
Danielle WNone
Ben ZThey lied and charged me stating that I didn't not refill gas tank
James GThe trucks left turn signal didn’t work and the app wouldn’t let me return without saying it was fine.
Esteban OVery helpful and knowledgeable
David NGreat staff, very friendly and professional
Jeremy MNothing it was perfect
randy bI made an online reservation and when I arrived, it was a ten minute process with information and payment confirmation to the hooking up of the trailer and we were on our way. Price is cheap for the 6x12 trailer we rented too! Anyways, good customer service and ease of access because its close to home.
Aaron GContinue to Provide A Professional Environment!”
Anthony BLower rental rates,and make all trailer rentals available to rent one way
Larry YExcellent as always!
Jeffery FMy truck wasn’t ready when I got there. I was lucky it was open because I was supposed to do a phone pick up. The lady there was helpful but i just wish my stuff was ready at the time it was supposed to be
Angelique LThankyou ,the service in my time of need was wonderful .I appreciate the hard work and dedication .
Michael HThanks more to the women for working that day, they were very kind and friendly. The car was clean and very comfortable, but there was a problem. The car just didn't start at one moment, I knew how to get it, but I didn't want to get into someone else's car. I had to wait for an hour and a half for the mechanic. Maybe I wouldn't have lost so much time if the car had been checked for defects. Sorry for the mistakes, I'm using a translator.
Roman DNice and very clean location. Staff was very helpful and friendly!! Best experience by far!!
Michael PAs usual U-Haul came through for me once again. I did check in in , was great, very professional. I have used U-Haul for 50 years or more now. Always moves me like no other company. A great American company
Monte PFrank was very helpful and approachable . Excellent customer service. I would definitely rent same location .
Lourdes LThe only thing I can say that. That when I call the location directly the office kept hanging up on me, as I could hear them in the back ground speaking. Then I would be just hug up on, it happen several times. I had to call a different location and that office set up everything for me at the location I needed. However when I got to the location it was easy and the office staff was nice and help full.
Maureen MNot a thing, excellent service
Patrick Mvery friendly
Steven VJust keep giving good costumer Service thank you
MOHAMMED SFriendly, kind and helpful people! I actually enjoyed the whole experience
CHRISTINE SExcellent service! Best Uhaul location ever!
trina s