Charles D.
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Customer Reviews for North Highlands Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of North Highlands Mini Storage
THOMAS H.
Office staff were very helpful , and efficient in preparing the truck for the rental. Everything went very smoothly and if I need to rent a truck again, I'll go U-Haul.
CYNTHIA J.
Staff was amazing.
FRANCES W.
The gentlemen who helped me has beautiful customer service. He didn't know what I was going through, but he already made my day. He was very accomodating making sure I was taken care. With people like him representing your office should help hold standards for office. Keep up the good work.
David C.
The girl at the counter was very friendly and very helpful on getting me a motorcycle trailer and pick up truck...ill be coming back to that location
MOHAMAD A.
At this branch; NOTHING. The guy that works there is amazing. Fast, professional and friendly. Got in there to pickup auto transport, I was out in like 5 minutes and happy. Please take care of employees like this.
URHO N.
Excellent service, as always.
Jan S.
Entrance sign could be bigger.
Mark H.
The staff was friendly and exceptional. Great people doing great work
Mitchell C.
Beat Uhaul experience I've ever had. Very friendly staff, I didn't have to wait at all, and the equipment worked perfectly.
Monica L.
Staff very pleasant and helpful.
Jaaziah R.
Friendly staff, no hassle. ðŸ‘
JOHN N.
Outstanding customer service! Thank you for your use of excellent equipment!
DAVID G.
It was quick, fast and easy. Thanks
ROBIN H.
Great experience work team and equipment.
Susan K.
The two employees were welcoming, friendly, and quick to get me taken care of. Nice, smooth experience.
MICHAEL S.
NO CAB HEAT NOR DEFROST- VERY UNSAFE TO DRIVE.
David B.
Leave it the way it is. Great service. Clean truck. Excellent location. Easy to make reservations on line, for pickup and drop off.
Robyn M.
Please let customers know how high the pickup truck step is from the ground in the ordering process. I had trouble getting in and out of the truck. Other than that everything was perfect!!! Thx
TONYA H.
My service representative was excellent kind and very helpful
Guadalupe G.
I was very disappointed that I had to drive 2 hours away from where I lived. The fuel tank had been filled all the way up. What I could not comprehend is that basically, driving 2 hours back to load my stuff and somehow that half tank I burned away to get there was on my dime not theirs? For example, its like the taxi service you just ordered calls you and told you change of plans. They could not longer pick you up from your location, but they suggest a specific location which is obviously farther away and advise you that your going to be charged extra because of this inconvenience? How laughable, last time I ever use their service.
Connie A.
Great overall experience!
Richard M.
U-haul has come up immensely over the last several years, very professional very fast and great service.
Maureen M.
This was just great, super friendly staff, real simple progress. thanks very much. :)
Gina D.
Well there is something I didn't like. I made two reservations at other Uhaul locations and neither were fulfilled. If it weren't for Jasmine that helped us via the 800 number, I would have not been able to move my goods. Thank you Jasmine
Christina W.
I appreciate the process being smooth. Great customer service experience as well...coming in & leaving!😊
ABDULAHMAD K.
Very very good
Armil R.
Price is fair. Service is great.
Mai T.
Was charged for a coverage that I specifically declined. Have not heard back from the company when questioned about such charge. While I appreciate the ease of quick check-in & check-out, the staff did not do a walk-through when I accepted & returned the truck.
Ronald S.
Needed to return a day early and I was accommodated with a very nice employee.
Rick M.
Both p/u and drop ladies were excellent! Your app needs help. Antelope U Haul : I used the app to book at UHaul Antelope . I made my apt for 3 hours starting at 0730. I showed up at 0700 for my 0730 p/u . There was nobody there and the gate was locked. I called in at 0730 and continuously . At aprx 0845 the gate was opened by the company operating next door to UHual. I drove in and went up to the door that said Open. I tried to go in but it was locked. In little letters [ unreadable from outside the gate] was a sign that said "On Call" and two phone #'s. The first one wen to message, the second , they picked up. They told me they had double booked and I was the one who would not get my truck. I am guessing somebody should have known that the night before and should have called me. But they let be get up early ,drive all the way over there and wait for nothing. I believe this to be horribly unprofessional and put me in a very bad place. I lost aprx three hours of my day due to this. I think I should be refunded.
Emad S.
Good customer service
Nathan Y.
Great customer service and very clean vehicles!
Arthur J.
Customer services has been an enjoyable experience
Paul B.
Everything was great, super easy. Very friendly staff.
helna F.
Hannah was very rude. She charged me for an extra day but wouldn't allow me to use the truck for the day I was being charged for. She also charged me for insurance at 28.00 per day and I don't see how she can do that if I'm not even driving the truck. I will be disputing this charge. If the truck is being parked and stored at your location why should I be charged for insurance? It doesn't make sense to me. I was exactly 3 hours late. The same amount of time I had to wait for a tow truck to come and change the tire that blew out before I even left the state of Oklahoma. I really feel like Hannah was charging me unfairly. Is that the way you treat a customer who had to wait for a flat tire to be fixed in the middle of nowhere with her young grandson ? I don't think so. I have NOTHIN GOOD TO SAY ABOUT UHAUL IF THIS IS THE WAY YOU TREAT YOUR CUSTOMERS. HELENA FUNK
Robert V.
Check the key cause it did struggle to turn in the ignition, had to mess with it a few times to turn over.
Dmytro D.
Everything was great!!!
leah M.
Very friendly and accommodating to our schedule and needs. They were so awesome!!
Kimberly G.
We had issues with the 65th street site. Truck not returned on time, put on hold forever and we were planning on starting at 7, using the phone check in. We had to wait until 9, when the store was open. I called and they transferred me to Fremont. 😱 My daughter-in-law contacted North Highlands and they were AWESOME. Said they had a truck available and they would hold it until we got there. Hannah was courteous, cheerful and apologetic. I would drive out of our way to use North Highlands again. Thank you Hannah!!
Shawn C.
Driver n passengers side looks clean but I dont really know how clean it is with my naked eyes 🤗I'm am hopeful they use good quality Germicide product especially of the pandemic Covid -19 going around these moments.
Teresa L.
The girls behind the desk were very helpful. I strongly recommend this location.
Steven F.
The lady who helped me, I think Linnie I know it started with an L, she was wonderful! She was having a bad day just like me and was still super great! 5 star customer service for sure.
Jennifer O.
After being told to drop off a truck at a location that hasn't taken trucks in over 2 years, the new drop off location rushed out to meet us and restored my faith in Uhaul. After everything we went through, she was kind enough to waive the fuel fee. The whole drop off experience at this location was quick and painless.
Lana T.
I was not happy that the van I rented did not have a ramp. I couldn't believe that all the vans don't come with a ramp. It was difficult for my son in law to lift my washer and dryer onto the back of the van. The lady that checked me in was very nice and professional though.
Glenn F.
Great customer service - smooth, easy, friendly. Highly recommended!!
Christie D.
Continue great customer service!!
Habib S.
Outstanding all the way around! Super nice staff, really clean office, just a good experience on every level.
LAVETTE S.
Nothing
marc R.
The customer service was outstanding. The biggest concern I had was the area itself. It didn't look like a safe area to park your car or return the U-haul rental vehicle after hours.
Felipe M.
Nothing. It's perfect as it could be.
Randall A.
They staff were very friendly and helpful. I sled checked in and the nice lady immediately ran the keys out to me. Very easy!!
Louis G.
The girls that work were great. Very professional
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