Customer Reviews for North Highlands Mini Storage

My service representative was excellent kind and very helpful

I was very disappointed that I had to drive 2 hours away from where I lived. The fuel tank had been filled all the way up. What I could not comprehend is that basically, driving 2 hours back to load my stuff and somehow that half tank I burned away to get there was on my dime not theirs? For example, its like the taxi service you just ordered calls you and told you change of plans. They could not longer pick you up from your location, but they suggest a specific location which is obviously farther away and advise you that your going to be charged extra because of this inconvenience? How laughable, last time I ever use their service.

Great overall experience!

U-haul has come up immensely over the last several years, very professional very fast and great service.

This was just great, super friendly staff, real simple progress. thanks very much. :)

Well there is something I didn't like. I made two reservations at other Uhaul locations and neither were fulfilled. If it weren't for Jasmine that helped us via the 800 number, I would have not been able to move my goods. Thank you Jasmine

I appreciate the process being smooth. Great customer service experience as well...coming in & leaving!😊

Very very good

Price is fair. Service is great.

Was charged for a coverage that I specifically declined. Have not heard back from the company when questioned about such charge. While I appreciate the ease of quick check-in & check-out, the staff did not do a walk-through when I accepted & returned the truck.

Needed to return a day early and I was accommodated with a very nice employee.

Both p/u and drop ladies were excellent! Your app needs help. Antelope U Haul : I used the app to book at UHaul Antelope . I made my apt for 3 hours starting at 0730. I showed up at 0700 for my 0730 p/u . There was nobody there and the gate was locked. I called in at 0730 and continuously . At aprx 0845 the gate was opened by the company operating next door to UHual. I drove in and went up to the door that said Open. I tried to go in but it was locked. In little letters [ unreadable from outside the gate] was a sign that said "On Call" and two phone #'s. The first one wen to message, the second , they picked up. They told me they had double booked and I was the one who would not get my truck. I am guessing somebody should have known that the night before and should have called me. But they let be get up early ,drive all the way over there and wait for nothing. I believe this to be horribly unprofessional and put me in a very bad place. I lost aprx three hours of my day due to this. I think I should be refunded.

Good customer service

Great customer service and very clean vehicles!

Customer services has been an enjoyable experience

Everything was great, super easy. Very friendly staff.

Hannah was very rude. She charged me for an extra day but wouldn't allow me to use the truck for the day I was being charged for. She also charged me for insurance at 28.00 per day and I don't see how she can do that if I'm not even driving the truck. I will be disputing this charge. If the truck is being parked and stored at your location why should I be charged for insurance? It doesn't make sense to me. I was exactly 3 hours late. The same amount of time I had to wait for a tow truck to come and change the tire that blew out before I even left the state of Oklahoma. I really feel like Hannah was charging me unfairly. Is that the way you treat a customer who had to wait for a flat tire to be fixed in the middle of nowhere with her young grandson ? I don't think so. I have NOTHIN GOOD TO SAY ABOUT UHAUL IF THIS IS THE WAY YOU TREAT YOUR CUSTOMERS. HELENA FUNK

Check the key cause it did struggle to turn in the ignition, had to mess with it a few times to turn over.

Everything was great!!!

Very friendly and accommodating to our schedule and needs. They were so awesome!!

We had issues with the 65th street site. Truck not returned on time, put on hold forever and we were planning on starting at 7, using the phone check in. We had to wait until 9, when the store was open. I called and they transferred me to Fremont. 😱 My daughter-in-law contacted North Highlands and they were AWESOME. Said they had a truck available and they would hold it until we got there. Hannah was courteous, cheerful and apologetic. I would drive out of our way to use North Highlands again. Thank you Hannah!!

Driver n passengers side looks clean but I dont really know how clean it is with my naked eyes 🤗I'm am hopeful they use good quality Germicide product especially of the pandemic Covid -19 going around these moments.

The girls behind the desk were very helpful. I strongly recommend this location.

The lady who helped me, I think Linnie I know it started with an L, she was wonderful! She was having a bad day just like me and was still super great! 5 star customer service for sure.

After being told to drop off a truck at a location that hasn't taken trucks in over 2 years, the new drop off location rushed out to meet us and restored my faith in Uhaul. After everything we went through, she was kind enough to waive the fuel fee. The whole drop off experience at this location was quick and painless.

I was not happy that the van I rented did not have a ramp. I couldn't believe that all the vans don't come with a ramp. It was difficult for my son in law to lift my washer and dryer onto the back of the van. The lady that checked me in was very nice and professional though.

Great customer service - smooth, easy, friendly. Highly recommended!!

Continue great customer service!!

Outstanding all the way around! Super nice staff, really clean office, just a good experience on every level.

Nothing

The customer service was outstanding. The biggest concern I had was the area itself. It didn't look like a safe area to park your car or return the U-haul rental vehicle after hours.

Nothing. It's perfect as it could be.

They staff were very friendly and helpful. I sled checked in and the nice lady immediately ran the keys out to me. Very easy!!

The girls that work were great. Very professional

make sure the trucks are full of fuel

Make the Mobile app. easier to use. Had several issues with it not letting me do what I needed to do & completed my order without me finishing steps. App just had several different issues that needs to be looked into.

Average pick up, I had to unfortunately go get the truck. after calling corporate and finding out our truck which was confirmed the day before was at the original facility. But overall easy transaction.

Customer service is exceptional

Staff was great. Loaded the car dolley for me in less than 5 minutes was on my way. I arrived to return 45 mins before they opened and they opened gate and unhooked me and was on my way even though they did not actually open for 45 minutes. Best service ever had...thank you... Jerry

Thank you

Nice staff and answered all my questions with patience. They made everything quick and easy. Thank you for being so helpful uhaul staff!

I had never been to this location. I had passed it a couple of times but never stopped in until it came up under my zip code when I was moving. I think I saw a total of two people working, not sure, but they were very efficient and handled everyone. I got a call the day before confirming and letting me know what to expect. Due to COVID-19, we all stood outside, with well marked boundaries and they checked us out and got us on our way. Fastest check-out ever. On my return someone came to the truck and checked me in. I would definitely use this location in the future!

Keep doing what you are doing. Great experience!!

I had made reservations to pick up a vehicle and Rancho about 9 p.m. or 9:30 p.m. I had a very hard time the online didn't recognize my photo didn't match up to the photo ID or driver license it was that mess very big complication very scary when it's just two women out there and it was very dark thinking that everything would have been reserved and go smoothly and said it was a nightmare

The back part of the u haul was clean. But the cab of the uhaul has muddy foot prints in the driver seat. Did not like how the exhaust pipe to the uhaul was bent

Dirty and charged me extra for no reason

Everything was perfect.

No improvements needed. Staff is very courteous, friendly, professional and attentive.

Staff was nice and helpful. But the Vehicle was dirty outside and inside. There was cat hair on the seats. The cleanliness was concerning especially with everything going on these days. When vehicle was returned I was in a rush I left before telling staff.

The Trucks steering was dangerously loose, drifted badly. Also miffed they charged $7 for dolly which wasn't clear amist the lengthy online covid reservation process which everyone just wants to get through at that point. It shouldn't be in the truck if it's not included, this is pencil whipping and very cheesy to charge for a dolly, shame on you.

I have emailed U-haul.

Limited location hours, with no after-hours drop-off allowed. Rough neighborhood presents obvious security concerns which were also shared by the location staff. Limited equipment available. Personnel were pleasant and professional. Although, area manager (working from another nearby location, I believe) was overly assertive/bordering aggressive in securing/safeguarding the truck still in my possession only a very short period of time after the scheduled turn-in time. I am a fairly regular renter in the sacramento area as well as in my home state of Iowa, and I was in contact with the renting location.