Customer Reviews for North Highlands Mini Storage
(U-Haul Neighborhood Dealer)

1,624 reviews

6099 Watt Av Suite 2   North Highlands, CA 95660

(916) 437-4134

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 9 am - 4:30 pm

Services at this Location:

Contact Us

(916) 437-4134

6099 Watt Av Suite 2
North Highlands, CA 95660

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 9 am - 4:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Be specific with prices. I made my reservation for one price and I went to pick up the trailer and was charged a different amount. Not knowing that a one way was differently priced very frustrating when you have to work and sit on the phone for an hour to figure out what's going on.

Felix C. 
Rating:
5.0

Customer did not leave a comment.

Virginia P. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
2.0

Customer did not leave a comment.

William L. 
Rating:
3.0

You sent this receipt with name and address of your customer to the wrong email. I have used U-Haul before but I am not this person and I have no clue why you sent me their receipt.

Luis O. 
Rating:
5.0

Customer did not leave a comment.

Cary R. 
Rating:
4.0

Customer did not leave a comment.

Veniamin K. 
Rating:
5.0

Courteous, affordable, and very professional

Evette J. 
Rating:
5.0

Amazing people. Great work ethic.

Denny T. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

Helen T. 
Rating:
5.0

Very friendly people, great customer service.

Pouya I. 
Rating:
5.0

Only thing i am questioning is my receipt says 67.20 i was charged my bank says 68.20 was charged. Why the different amounts?

ELIZABETH F. 
Rating:
5.0

Fantastic service all the way around and the gal that helped me was very nice and good looking.

Jim F. 
Rating:
1.0

The lady at the front desk had a bad attitude looked like she didn't want to be there or give me an once of kindness

Mohamad M. 
Rating:
4.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

My experience was great.

Kim D. 
Rating:
5.0

I needed a trailer to go get my daughter from school. The experience and professionalism shown by the staff was very impressive. I am looking forward to doing business here again for my next rental. Thank you guys for a very pleasant experience.

John C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Suzanne L. 
Rating:
5.0

Customer did not leave a comment.

VITALII S. 
Rating:
5.0

Staff was great - very helpful and professional

Timothy J. 
Rating:
1.0

Second time renting with Uhaul and this time around the customer service was awful. The customer service representative blatantly called another customer an idiot in front of me after that customer walked out. Their system was down and she was expressly rude to customers and other employees. Vehicle was dirty and smelled awful and the people that work there are rude and combative. Awful site would rather drive miles away to another Uhaul for better service.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Rommel M. 
Rating:
1.0

I didn't smoke in my whole life and they told me it's smell cigarettes. When I rent it was smell that and they charged me for cleaning. I can't believe it

AHMADULLAH T. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Fernando D. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN C. 
Rating:
3.0

truck had no dolly, but clerk refused to note that fact on contract, saying that "they knew there was no dolly and would not charge me" they didn't charge me, but I still didn't like not having written documentation

Michael K. 
Rating:
5.0

Customer service was excellent. Don't change anything

Owen A. 
Rating:
1.0

Honor your advertisements.I had a code for 20% off spring into 2022 promotion and they said they are just a dealer through U-Haul and U-Haul applies it, called uhaul-and they said the location of pick up applies it. Back and forth no one would call each other to figure out and I never got the discount which is part of why I went with you because it made you less expensive. It was too late to change companies and find a new truck by the time I realized no one would apply it

Tiffany A. 
Rating:
3.0

check out trucks better - mine had the transmission "blow-up" on the way back home (no load)

Michael K. 
Rating:
5.0

Nothing, you good

Emmanuel B. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
5.0

Everything is okay.

Karimullah B. 
Rating:
5.0

It was not easy to predict how long it would take or if the equipment would be availible. What a relief with no hassle renting a truck for another day . thank you. North Highlands U-Haul mini storage

KATHRYN O. 
Rating:
5.0

Customer did not leave a comment.

MORTEN W. 
Rating:
5.0

They open at 9. I was able to use the truck I needed. I left my car in the parking lot. Came back a little over two hours later. She checked the truck and it was all done. Fast and great service. I will definitely be coming back to this location.

Shaunna G. 
Rating:
4.0

The staff was great

Judi V. 
Rating:
3.0

I returned the car using my phone and was not emailed a receipt. Can you send me one

Amirah R. 
Rating:
5.0

Helpful representative explaining every detail of the contract..Keep it up!!!

Merlyn V. 
Rating:
5.0

Quick and easy. Professional and Courteous.

Matt A. 
Rating:
5.0

Customer did not leave a comment.

Chuck W. 
Rating:
5.0

I was not aware that I needed a second person to basically vouch for me. It caught me off guard and knowing about it beforehand would have made it easier. The staff handled it very well though

Esteban O. 
Rating:
5.0

Workers were efficient and friendly

Sylvia B. 
Rating:
5.0

Customer did not leave a comment.

MARVIN L. 
Rating:
5.0

Customer did not leave a comment.

Arrielle G. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
4.0

Have truck ready when I arrive. Had to wait a bit for it.

James E. 
Rating:
5.0

Excellent service very friendly and helpful.

Robert D. 
Rating:
5.0

Was very pleased by the customer service at this location. Will return

Lowell H. 
Rating:
5.0

Customer did not leave a comment.

Suzanne L. 
Rating:
4.0

truck exterior was uncleaned, on purpose according to clerk

Michael K. 
Rating:
3.0

The employee who helped me caused me an unpleasant experience on the delivery side of my one way rental, when she sent me 18 miles from my destination address for vehicle drop off when there was a much closer location by a 15 miles difference and a massive freeway traffic delay. Also the vehicle had problems with the tire air sensors which kept coming on which in turn caused me an additional 2 hours on my 10 hour trip to have this checked by a roadside mechanic.

Dionisio H. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
4.0

Customer did not leave a comment.

Edward R. 
Rating:
1.0

The girl at the counter was initially rude and then became even more so as the encounter went on. She was extremely belligerant and did not try to help with the fact that I was given equipment that was locked up and had no key to go with it and caused me to waste a whole afternoon when I wanted to be moving furniture from my storage pod. I was given a cargo trailer that was locked up with no key which I didn't discover until I had driven across town to the storage facility after she had refused to rent me a unit at her facility. She sent me to a different store saying she didn't have a trailer that I could take one way. The North Highlands store was a mile away from the storage facility where my furniture was stored so after I had wasted 3 hours trying to get someone to open the trailer I took it to the North Highlands store to drop it off. She told me I absolutely could not leave it there. I am 76 years old I am crippled and was in a lot of pain and very hot and tired so I told her I certainly was leaving it there. She had a large area to park it while someone came to get it and take it wherever they wanted to so they could remove the lock. It was one of those locks that has to be ground off. At no point did she use any customer service skills, no sorry this happened, how can I help you? I am very disappointed that someone this rude represents Uhaul. I have never met anyone like this in a uhaul store before. I expect to be treated not just with common decency but a modicum of respect as well. All in all it was the worst experience I have ever had in a store of any kind. I don't treat people that way and I don't expect to be treated that way either. I lodged a formal complaint and I don't ever do that either.

Patricia B. 
Rating:
5.0

However, this is not where my rental was reserved. I showed up to the location at 3937 Freeway Blvd in Natomas Ca and they had transferred my reservation to this location with ZERO notice. Which is super far away from where I had my reservation. Needless to say, very upsetting.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Fernando D. 
Rating:
5.0

This place was friendly in quick

Mike G. 
Rating:
5.0

Customer did not leave a comment.

gilbert B. 
Rating:
5.0

Great customer service!

Maima F. 
Rating:
5.0

Not anything to improve. Everything was perfect!

william D. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
1.0

THE LADIES THAT WORK THERE ARE SO RUDE!

THOMAS A. 
Rating:
5.0

good staff

MORTEN W. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Judy T. 
Rating:
5.0

Alls well so far, more power. Good Job Guys

Luciogerardo B. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
5.0

Awesome place to get and middle of town

Marko Z. 
Rating:
5.0

Customer did not leave a comment.

CALVIN G. 
Rating:
5.0

Customer did not leave a comment.

Dani M. 
Rating:
4.0

Overall it was a good experiance. Staff was friendly, professional and customer oriented. The truck was well kept and in great condition. Keep up the good work!

Leonard F. 
Rating:
5.0

Customer did not leave a comment.

MORTEN W. 
Rating:
5.0

Just keep doing what you are doing and thank you

MARK S. 
Rating:
4.0

Customer did not leave a comment.

GEODY D. 
Rating:
5.0

Friendly and helpful staff.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

RACHELANN P. 
Rating:
3.0

Customer did not leave a comment.

Reginald G. 
Rating:
2.0

My appointment was transferred to another location and I was not notified. Not a big deal to transfer to new location, but knowing ahead of time would have saved me 30 min of driving.

CHRISTOPHER E. 
Rating:
5.0

Customer service was great. Easy check in an out. I will definitely use them again

MERRY H. 
Rating:
3.0

I'm sorry to say I cleaned the windows of the pick up that I rented myself inside and out the truck went back way cleaner than when it left I only have one problem....the outside of the truck was literally filthy I can understand not washing the cargo vans that much but I think the pick ups should be washed on the outside of the truck way more than they are. And I don't believe it's the employees fault

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

Gwenetta H. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

None

MORTEN W. 
Rating:
5.0

Customer did not leave a comment.

AHMADMURID Z. 
Rating:
5.0

Customer did not leave a comment.

Jatin K. 
Rating:
5.0

Service was fast. I recommend filling everything out online prior to showing up. Within 15 min I was out the door driving the vehicle. After use I returned it and immediately a representative was outside ready to check the vehicle back in. Again within 15 min I was on my way out. It was nice and fast.

BRAD D. 
Rating:
5.0

Good services thank you👍🏻

MESUD J. 
Rating:
5.0

Awesome customer service! Thank you!

TAMMIE H. 
Rating:
5.0

We had a great overall experience the person that waited on us was she was very friendly

Linda A. 
Rating:
1.0

Stop getting over on people!! Stop lying about where the gas dial was to make customers put in extra gas! We drove in a small neighborhood, from one house to the other which was less than 2 miles away, did 1 trip, and had to put in $40 for gas because of your lies! Stop lying about mileage!!

KAKIMA S. 
Rating:
5.0

The lady at the counter was very rude. We waiting at the front door for ten minutes before we saw anyone. Went to ask the lady inside the yard if she worked here, she seemed very agitated that we bothered her. She was short with us and just came off as rude

MICHAEL M. 
Rating:
5.0

Not the same U-Haul company from ten years ago. Very friendly and efficient.

John H. 
Rating:
5.0

Friendly staff on time.

ALAN S. 
Rating:
3.0

Customer did not leave a comment.

MINDY T. 
Rating:
5.0

Customer did not leave a comment.

BRADAIGH H. 
No reviews have been submitted for this location.

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