Very professional, courteous and I will definitely use them again
BRANDIE H
Customer Reviews for North Highlands Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service
EVGENI PNothing. It was super easy and hassle free! The rep that helped me made it seamless!
CHASE Gvery great! nice people! fast!
DANIEL RTrain your employees to recognize that 2500 Diesel Trucks can pull 20k easily no problem I rented a 5×8 trailer she had no clue what it's Towing capacity was. 2500 HD Duramax Diesel could pull anything on her lot lol.
ROY TWe have rented a trailer many times from this watt ave location and EVERY time the young man behind the counter has just had exceptional customer service. The employees are kind and helpful and they smile, that's huge! Highly recommended!
Danielle WGreat staff, great behavior, and great services!
Ahmadwahid ANo comments
LORENZO GStaff was very friendly and understanding, I appreciate their help
OLIANDER GI only go to this location because they are always their always kind and considerate and they have the best attitude of every u haul that I have rented from before
TROY FA little wider of a trailer. Only had 2 inches on each side.
RICHARD BThe staff are always helpful and friendly. The paperwork is quick and professional.
SAMUEL SGreat customer service explained everything very well and understandable
APRIL SVery professional thank you
DANA MThe young lady at the counter was very professional and had her act together - the rental process was pretty streamlined and the vehicle was clean and rattle free. There was an issue with the "tow light" being on but the technician, who was also very attentive and helpful, sorted me out and I was off and running.
EMMETT QAmazing customer service
DEBORAH Deasy equipment pick up and drop off
LEE SExcellent customer service. Extremely friendly staff. Give them a raise.
RICHARD CI LIKE IT JUST THE IS
HENRY BExcellent customer service! Friendly staff and very clean truck!
FRANK Lgreat the is.
HENRY BThe moving service was also amazing.
Richard HThe staff is always friendly and helpful. The equipment is always in good working order.
SAMUEL SCustomer service was great. Easy and fast. Even though I was the only one there I was treated well and both employees helped me to get my truck and on the road fast.
STEPHANIE PClean efficient and friendly
Gilbert KThe staff is ALWAYS so helpful and friendly. Love this location
TERRIE REquipment was clean on the inside, but the outside was not.
ANTONETTE LGreat customer service! Lady & men behind counter are very nice ⭐️⭐️⭐️⭐️⭐️
ANNA GGreat customer service 👏
CONNIE DThe person that assisted me was very helpful and cordial.
BRYAN FThe team presented themselves very well. I cannot think of what they can improve on.
ROBERT Mpeople at this place are very nice polite I really like the Mexican worker who i always helps me I can't remember his name but he's always there and I beleave his little sister also works there
NORMAN Acustomer service was great and helpful
CRISPIN LThe service rep was very helpful and professional.
TARA RI think i got charged more than i should have.
YVONNE HThe employees were very nice and professional.i hurt my foot and they saw me struggling to get the equipment inside. They came out to help me which meant everything to me. I was in such pain and on my way to urgent care!
Margaret WThe self check in process was a breeze.After hours return took a total of 3 minutes. I pulled into the wrong drive way and they had clear signage directing me where to go.
KIRA AGreat service, everything went well. Very professional.
LOUIS DThey were professional and friendly.
DIRK SThe staff made picking up the trailer a snap. Friendly and speedy
JERRY BEverything went well !! :)
JOANNA MN /A
GLENDA MI have never had a bad experience with u haul then I did last week one location wouldn't rent me a trailer because I use my bumper on my truck to pull with instead of a hitch setup and I shouldn't be denied service just because I declined a hitch to be installed and the Next location needs to be more understanding before they start threatening to call the cops and reporting the equipment stolen.
JEFFERY MThe service was quick, efficient, and excellent. The final cost was almost the same as quoted, no surprises. I left a couple of photos in the truck, and they called me to let me know and held onto them until I could pick them up.
GENEANNE GYour employe Frank is very attentive to my concerns and he is very polite. Next time I do service with Uhaul I hope is around…very good vibes with him.
RIGOBERTO LCustomer service is excellent. In and out. Will highly recommend.
Ia HNot a big deal but my wife and I drove from Reno, NV to Sacramento. We had to go to the bathroom but this location told us they had no restrooms for us to use.
THOMAS SThe truck was in great condition. Made the move easy. The person that waited on us was really good too! A pleasant experience overall.
HARVIE BThe Watt Avenue location is ALWAYS amazing to work with!! :)
TERRIE RThe girl at the desk has excellent customer and a hard workers. She goes above and beyond. Thank you for making renting a truck easy.
ALICIA MStaff is amazing always very helpful and courteous they go above and beyond
Sonya Tgood
MITCHELL P👍🏼
YURIY RVery helpful,no problems at all.
TRECI GOffice staff is amazing.
SHARON FExcellent
RONALD SI could not pick a drop off location that was near my destination. The pickup point said I could drop off at any U-Haul location. When I went to the closest location at destination, they told me I had to drop of at the location 10 miles away.
Frank PThe manager told me to keep the truck over night due to vandalism and clarified I would not be charged extra then when I bring the truck back she gives me things I didn’t not use like safe movers charge and charged me 2 day fee horrible ghetto scandalous location and will never be coming back next time I’ll just rent a car off Turo
DEVIN BExcellent experience. This location has great associates!
WILLIAM MThe associate at the counter who checked us in and hooked up the trailer was very polite and courteous. Very pleasant interaction.
Rodion KI’ve been a longtime U-Haul customer and usually have a seamless, positive experience—which is exactly why I keep coming back. The staff has always been friendly, helpful, and efficient, and I’ve never had an issue with the condition of the vehicles I rent… until now. This time, I was given a cargo van that honestly should’ve been serviced before being rented out. It had visible damage on nearly every side, the brakes were creaky, and the backup camera was extremely outdated and hard to use. I documented everything with photos just to protect myself. What made this more frustrating was being told I had to add SafeMove insurance for $25/day. I was under the impression it was optional, and I already have personal insurance. It felt like a miscommunication—or possibly misinformation—and considering the condition of the van, the extra charge just didn’t sit right with me. I’ve declined SafeMove on every other rental without any issues. This isn’t about the money so much as the principle. I was charged for added protection on a vehicle that clearly hadn’t been cared for properly, which raised safety concerns on top of everything else. I’ve already filed a complaint (CAF #5254544) and am waiting for a fair resolution. Again, I want to emphasize this isn’t reflective of my usual experience with U-Haul location , and I genuinely appreciate the staff who helped me. I’m just hoping this one-off can be acknowledged and resolved fairly.
Tatianna BI was helped by a young lady by the name of Anna. She was very courteous and very knowledgeable. She made my visit very quick and pain free. Upon returning, i was assisted by a very helpful hispanic gentleman. Unfortunately, i didn't catch his name. But he made my drop off quick and painless. Thank you UHAUL.
MARK JContinuing doing what you're already doing. Every time I rent from this location, staff is pleasant, professional and helpful.
GEORGE TThe manager is a big back, lazy and rude. I will never come back.
MONTANA H